Key Findings
The North America contact center software market is set to grow with a CAGR of 11.52% during the forecast period, 2022-2030. The market growth is driven by the early adoption of new and upgraded technologies, increased research and development work, and industry collaborations to develop new products.

Market Insights
The North America contact center software market growth analysis includes the assessment of United States and Canada. The availability of a range of contact and call center software in the country, growth in the IT and telecom industry of the country, technological developments and advancements coupled with product developments and launch by the market players active in the country are some of the prime factors resulting in the growth of contact center software market in Canada during the forecast period. Also, the presence of some of the major call and contact center software and revenue obtained from IT services support the market growth across Canada.

Furthermore, according to reports, the IT services market in Canada witnessed an increment and amount to about $25.4 billion in 2021. The category of IT services includes the segments such as IT consulting, cloud services, IT outsourcing, etc. Such growth in the IT services market is expected to further increase the demand and adoption of contact center software, promoting Canada’s market growth during the forecast period.

Competitive Insights
Some of the key market players include 8x8 Inc, Five9, Avaya Inc, Genesys Telecommunications Laboratories Inc, Cisco Systems Inc, etc.

Our report offerings include:

  • Explore key findings of the overall market
  • Strategic breakdown of market dynamics (Drivers, Restraints, Opportunities, Challenges)
  • Market forecasts for a minimum of 9 years, along with 3 years of historical data for all segments, sub-segments, and regions
  • Market Segmentation caters to a thorough assessment of key segments with their market estimations
  • Geographical Analysis: Assessments of the mentioned regions and country-level segments with their market share
  • Key analytics: Porter’s Five Forces Analysis, Vendor Landscape, Opportunity Matrix, Key Buying Criteria, etc.
  • Competitive landscape is the theoretical explanation of the key companies based on factors, market share, etc.
  • Company profiling: A detailed company overview, product/services offered, SCOT analysis, and recent strategic developments