Table of Content

1. Research Scope & Methodology
1.1. Study Objectives
1.2. Scope Of Study
1.3. Methodology
1.4. Assumptions & Limitations

2. Executive Summary
2.1. Market Size & Estimates
2.2. Market Overview

3. Market Dynamics
3.1. Key Drivers
3.1.1. Rising Adoption Of Advanced Contact Center Technologies
3.1.2. Emerging Role Of Social Media In Contact Center Operations
3.1.3. Continuous Transitions To Cloud-Based Contact Centers
3.2. Key Restraints
3.2.1. Data Privacy And Security Aspects
3.2.2. High Costs And Investments

4. Key Analytics
4.1. Impact Of Covid-19 On Contact Center Software Market
4.2. Key Market Trends
4.3. Porter’S Five Forces Analysis
4.3.1. Buyers Power
4.3.2. Suppliers Power
4.3.3. Substitution
4.3.4. New Entrants
4.3.5. Industry Rivalry
4.4. Opportunity Matrix
4.5. Vendor Landscape
4.6. Value Chain Analysis
4.6.1. Obtain Data
4.6.2. Know The Customer
4.6.3. Develop Strategy
4.6.4. Company Culture
4.6.5. Commit Resources
4.6.6. Monitor Success
4.7. Key Buying Criteria
4.7.1. Flexibility
4.7.2. Scalability
4.7.3. Ease Of Use
4.7.4. Deployment Time
4.8. Regulatory Framework

5. Market By Component
5.1. Software
5.2. Services

6. Market By Deployment
6.1. On-Premise
6.2. Cloud

7. Market By Enterprise Size
7.1. Small & Medium Enterprises
7.2. Large Enterprises

8. Market By Industry Vertical
8.1. Bfsi
8.2. Healthcare
8.3. Retail & E-Commerce
8.4. Government And Education
8.5. It And Telecom
8.6. Travel & Hospitality

9. Geographical Analysis
9.1. North America
9.1.1. Market Size & Estimates
9.1.2. Key Growth Enablers
9.1.3. Key Challenges
9.1.4. Key Players
9.1.5. Country Analysis
9.1.5.1. United States
9.1.5.2. Canada

10. Competitive Landscape
10.1. Key Strategic Developments
10.1.1. Mergers & Acquisitions
10.1.2. Product Launches & Developments
10.1.3. Partnerships & Agreements
10.1.4. Business Expansions & Divestitures
10.2. Company Profiles
10.2.1. Cisco Systems Inc
10.2.2. Five9 Inc
10.2.3. Genesys Telecommunications Laboratories Inc
10.2.4. Avaya Inc
10.2.5. 8X8 Inc
10.2.6. Amazon Web Services Inc
10.2.7. Enghouse Interactive Inc
10.2.8. Unify Inc
10.2.9. Sap Se
10.2.10. Nec
10.2.11. Aspect Software
10.2.12. Atos
10.2.13. Vonage
10.2.14. Zte Corporation
10.2.15. Nice
10.2.16. Lifesize
10.2.17. Talkdesk
10.2.18. Vocalcom
 



List of Figures

List Of Figures
Figure 1: Key Market Trends
Figure 2: Porter’S Five Forces Analysis
Figure 3: Opportunity Matrix
Figure 4: Vendor Landscape
Figure 5: Value Chain Analysis
Figure 6: Key Buying Criteria
Figure 7: North America Contact Center Software Market, Growth Potential, By Component, In 2021
Figure 8: North America Contact Center Software Market, By Software, 2022-2030 (In $ Million)
Figure 9: North America Contact Center Software Market, By Services, 2022-2030 (In $ Million)
Figure 10: North America Contact Center Software Market, Growth Potential, By Deployment, In 2021
Figure 11: North America Contact Center Software Market, By On-Premise, 2022-2030 (In $ Million)
Figure 12: North America Contact Center Software Market, By Cloud, 2022-2030 (In $ Million)
Figure 13: North America Contact Center Software Market, Growth Potential, By Enterprise Size, In 2021
Figure 14: North America Contact Center Software Market, By Small & Medium Enterprises, 2022-2030 (In $ Million)
Figure 15: North America Contact Center Software Market, By Large Enterprises, 2022-2030 (In $ Million)
Figure 16: North America Contact Center Software Market, Growth Potential, By Industry Vertical, In 2021
Figure 17: North America Contact Center Software Market, By Bfsi, 2022-2030 (In $ Million)
Figure 18: North America Contact Center Software Market, By Healthcare, 2022-2030 (In $ Million)
Figure 19: North America Contact Center Software Market, By Retail & E-Commerce, 2022-2030 (In $ Million)
Figure 20: North America Contact Center Software Market, By Government And Education, 2022-2030 (In $ Million)
Figure 21: North America Contact Center Software Market, By It And Telecom, 2022-2030 (In $ Million)
Figure 22: North America Contact Center Software Market, By Travel & Hospitality, 2022-2030 (In $ Million)
Figure 23: North America Contact Center Software Market, Country Outlook, 2021 & 2030 (In %)
Figure 24: United States Contact Center Software Market, 2022-2030 (In $ Million)
Figure 25: Canada Contact Center Software Market, 2022-2030 (In $ Million)
 

List of Tables

LIST OF TABLES
TABLE 1: MARKET SNAPSHOT - CONTACT CENTER SOFTWARE
TABLE 2: REGULATORY FRAMEWORK
TABLE 3: NORTH AMERICA CONTACT CENTER SOFTWARE MARKET, BY COMPONENT, HISTORICAL YEARS, 2018-2021 (IN $ MILLION)
TABLE 4: NORTH AMERICA CONTACT CENTER SOFTWARE MARKET, BY COMPONENT, FORECAST YEARS, 2022-2030 (IN $ MILLION)
TABLE 5: NORTH AMERICA CONTACT CENTER SOFTWARE MARKET, BY DEPLOYMENT, HISTORICAL YEARS, 2018-2021 (IN $ MILLION)
TABLE 6: NORTH AMERICA CONTACT CENTER SOFTWARE MARKET, BY DEPLOYMENT, FORECAST YEARS, 2022-2030 (IN $ MILLION)
TABLE 7: NORTH AMERICA CONTACT CENTER SOFTWARE MARKET, BY ENTERPRISE SIZE, HISTORICAL YEARS, 2018-2021 (IN $ MILLION)
TABLE 8: NORTH AMERICA CONTACT CENTER SOFTWARE MARKET, BY ENTERPRISE SIZE, FORECAST YEARS, 2022-2030 (IN $ MILLION)
TABLE 9: NORTH AMERICA CONTACT CENTER SOFTWARE MARKET, BY INDUSTRY VERTICAL, HISTORICAL YEARS, 2018-2021 (IN $ MILLION)
TABLE 10: NORTH AMERICA CONTACT CENTER SOFTWARE MARKET, BY INDUSTRY VERTICAL, FORECAST YEARS, 2022-2030 (IN $ MILLION)
TABLE 11: NORTH AMERICA CONTACT CENTER SOFTWARE MARKET, BY COUNTRY, HISTORICAL YEARS, 2018-2021 (IN $ MILLION)
TABLE 12: NORTH AMERICA CONTACT CENTER SOFTWARE MARKET, BY COUNTRY, FORECAST YEARS, 2022-2030 (IN $ MILLION)
TABLE 13: LEADING PLAYERS OPERATING IN NORTH AMERICA CONTACT CENTER SOFTWARE MARKET
TABLE 14: LIST OF MERGERS & ACQUISITIONS
TABLE 15: LIST OF PRODUCT LAUNCHES & DEVELOPMENTS
TABLE 16: LIST OF PARTNERSHIPS & AGREEMENTS
TABLE 17: LIST OF BUSINESS EXPANSIONS & DIVESTITURES