Governments around the world are beleaguered with issues such as inefficiencies in administrative processes, increasing costs and transparency. Consequently, the governments are focusing on e- Governance wherein they are implementing information and communications technologies (ICT) to improve the overall governing processes. Governments have already been using ICT tools in their day-to-day activities but e-Government is not just limited to using tools but it has a broader implication wherein emphasis is given on reviewing overall organization and processes, so that public services are carried out in more efficient manner between governments, citizens and enterprises. Broadly, e-Government involves four models which are: government-to-citizen (G2C), government- to-business (G2B), government-to-government (G2G) and government-to-employees (G2E).
e-Government holds more relevance in current times with increasing internet and smartphones penetration as citizens are expecting most of the government services to be accessed through internet, and with developing mobile technologies m-Government is becoming major mechanism for governance delivery. e-Government applications are expected to further mature in the developed markets and will grow in the emerging markets.
Governments in Norway, Denmark, Sweden, the Netherlands, United Kingdom, USA, Finland, Korea, Australia, Japan, Taiwan, Singapore, Hong Kong, and Canada are leaders in the e-Government space.
Realizing the advantages of information and communication technologies, many technological developments are taking place in the e-Government space. Governments across the globe are digitizing the administrative processes and deploying cloud computing platforms, which will not only reduce the IT infrastructure costs but also will benefit in implementation of big data and analytics solutions across different government departments. In addition, many countries are launching their plans to setup smart cities, which are incomplete without e-governance applications providing updated and real time information on government services and policies.
Considering e-Government is majorly driven by internet it is also exposed to cybercrime, so it becomes important to develop secured e-Government applications. In addition, communication and information management is becoming difficult because of diversity of citizens, transparency expectations and opacity across government policies.
ASDReport.com has a good coverage on e-Government sector. The reports cover technologies and developments related to e-Government, like, impact of IT in government, e-Government for smart cities, e-Government trends, etc.