As more and more digitally native customers look to purchase a vehicle, the competition and business models to sell used vehicles online increases. With social distancing norms changing ‘business as usual’, COVID-19 acts as an accelerator for more dealerships, OEMs, and traders to sell online.

There are multiple online used vehicle retail models ranging from peer-to-peer listing services, aggregator listing, and bricks-and-clicks marketplace, not to mention the eCommerce participants who are eager to make a big splash themselves, broker marketplace, and 100% online retail models.

Each of these market segments represent a different customer journey and remain valid in their own right. However, the reports analysis identifies the preferred up-scale segments of broker marketplaces and 100% online retail models as among the most looked at by retail customers. In the expected declining economic conditions, there is a likelihood of increased demand for used vehicles, as customers look for alternatives to purchasing brand new ones. Across the region, a host of start-ups are pioneering and consistently tweaking their route-to-customer to ensure a seamless service, with the highest priority on trust and price assurance. The interest to invest in such services from external companies, mainly financial/investment firms, has also seen considerable activity in recent months. The used car marketplace is multi-dimensional, with brokers, auction firms, dealers, direct sellers, and online price and demand assessors, along with the trends of electrification and regulatory pressures that are forcing the retail segment to be on its toes all the time. The need for the right partners to enable a viable trading platform and to perform follow-through services of refurbishment, logistics, and others is a vital factor that helps these companies keep a tab on their costs.

This study captures the prominent modes of route-to-market and the profiles of key used vehicle companies across Europe that have exciting digital used vehicle platforms, besides identifying the key opportunities that are still considered as white spaces. The impact of COVID-19 on the used vehicles market is also covered briefly and more evidence can be gathered from the best practices of the companies profiled.

The report has a dedicated automotive retail research team that looks into multiple aspects of automotive retailing, ranging from new vehicle sales, used vehicle sales, digital retailing, new store formats, dealer networks, and branding and customer journey.

Key Issues Addressed
  • What are the trends driving used vehicles to online retailing?
  • Who will be the trend setters in the market? What are the disruptive business models/products/financial services coming up in the used cars market?
  • What the new business models within used vehicles that are leveraging the digitalization trend?
  • What is the impact of COVID-19 on European used vehicles trading?
  • What are the key differentiations among online used vehicle models?