In 2019, the desktop and cordless phone market has decreased by 3.6 percent in terms of shipment, to 29.5 million, and 5.1 percent in terms of revenues to $3.35 billion. While the market is expected to decrease by a compound annual growth rate (CAGR) of 4.8 percent in terms of shipment and 7.4 percent in terms of sales, the industry is going to still continue to see visible number of desktop and cordless phone deployments across the world. Increased migration to hosted/cloud-based communications solutions; device-as-a-service (DaaS) delivery models; and the reliance of various vertical industries on ruggedized or purpose-built cordless phones will be the main drivers propelling the growth of the desktop and cordless phone market. The increasing popularity of software communications and collaboration services; the growing use and influence of smartphones for work purposes; and the new global economic crisis due to the COVID-19 pandemic are some of the main restraints that will impact the potential for desktop and cordless phone sales. 

While desktop phones will not be abandoned anytime soon, their popularity and usage has been decreasing due to growing uptick of mobile and software-based communications and collaboration. COVID-19 and global economic recession is expected to accelerate the move from desktop phones to software communication and collaboration services, impacting the overall market across the forecasted period. Cordless phones are expected to be less impacted than desktop sets across the forecast period While DECT phones will continue to ship within different businesses and WFH environments, VoWLAN/Wi-Fi phones will continue to grow within various verticals such as healthcare, retail, and manufacturing.     

This study provides an in-depth analysis of the enterprise desktop and cordless phone market. Desktop phones covered include TDM desktop phones and IP desktop phones. Within the IP desktop phone category, the study also analyzes the market of open SIP phones, propriatory IP phones, and IP media phones. Cordless phones covered include DECT phones and VoWLAN/Wi-Fi phones. Forecasts and market shares are given for all major phone segment and sub-segments, The study also discusses the state of the market; major drivers and restraints affecting the market; trends; top predictions; and major growth opportunities. The study also takes a look at the impact of the COVID-19 epidemic and the resulting economic hardship on hardware phone adoption.