Key Findings
The North America complaint management software market is projected to record growth at a CAGR of 11.04% during the forecasted period between 2020 and 2028. One of the dominant factors propelling the growth of the market is the increasing accessibility of complaint management software on mobile devices. The software has achieved significant growth in the region and is projected to dominate the North American region in the future. The continuous advancements in technology, the accessibility of proficient technical expertise, and the presence of the major number of complaint management software vendors, etc. are further estimated to augment the market growth.

Market Insights
The North America complaint management software market growth analysis comprises of market assessment of Canada and the United States. Branch banking becomes important in Canada, due to its sparsely-populated areas. The provinces in the North have few citizens per branch and the lowest number of bank branches. Internet banking and other mobile options have resulted in less number of bank branches. The banks in Canada rank among the largest in the world, as per market capitalization. As a result, there is an increasing inclination towards a culture, where personal contact and politeness are valued. The leading banks thus compete for customer satisfaction. Bank of Montreal is taking the first step in the artificial-intelligence powered customer service. They have launched chatbots that can field questions through Twitter and Facebook Messenger. The move is considered to be the latest one by any Canadian bank in order to up its digital capabilities as the customers are increasingly conducting banking through mobile phones and computers.

Competitive Insights
Some of the prominent companies registering their presence in the market include Oracle Corporation, Assurx Inc, Freshworks Inc, Mastercontrol Inc, Quantivate LLC, etc.
Our report offerings include:

  • Explore key findings of the overall market
  • Strategic breakdown of market dynamics (Drivers, Restraints, Opportunities, Challenges)
  • Market forecasts for a minimum of 9 years, along with 3 years of historical data for all segments, sub-segments, and regions
  • Market Segmentation cater to a thorough assessment of key segments with their market estimations
  • Geographical Analysis: Assessments of the mentioned regions and country-level segments with their market share
  • Key analytics: Porter’s Five Forces Analysis, Vendor Landscape, Opportunity Matrix, Key Buying Criteria, etc.
  • Competitive landscape is the theoretical explanation of the key companies based on factors, market share, etc.
  • Company profiling: A detailed company overview, product/services offered, SCOT analysis, and recent strategic developments