Table of Content

1. Research Scope & Methodology
1.1. Study Objectives
1.2. Scope Of Study
1.3. Methodology
1.4. Assumptions & Limitations

2. Executive Summary
2.1. Market Size & Estimates
2.2. Market Overview

3. Market Dynamics
3.1. Market Definition
3.2. Key Drivers
3.2.1. Need To Protect Brand Reputation And Increase Customer Satisfaction
3.2.2. Rise In Need Of Automated Workflow And Streamlined Complaint Management Operations
3.3. Key Restraints
3.3.1. Insufficient Useful Data To Resolve Customer Complaints

4. Key Analytics
4.1. Key Investment Insights
4.2. Porter’S Five Force Analysis
4.2.1. Buyer Power
4.2.2. Supplier Power
4.2.3. Substitution
4.2.4. New Entrants
4.2.5. Industry Rivalry
4.3. Opportunity Matrix
4.4. Vendor Landscape

5. Market By Component
5.1. Software
5.2. Service

6. Market By Type
6.1. Integrated
6.2. Stand-Alone

7. Market By Deployment
7.1. On Premises
7.2. Cloud

8. Market By Industrial Vertical
8.1. Bfsi
8.2. Retail
8.3. Government & Public Sector
8.4. It & Telecom
8.5. Hospitality
8.6. Healthcare
8.7. Others

9. Geographical Analysis
9.1. North America
9.1.1. United States
9.1.2. Canada

10. Company Profiles
10.1. Assurx Inc
10.2. Equiniti
10.3. Etq Llc
10.4. Freshworks Inc
10.5. Mastercontrol Inc
10.6. Oracle Corporation
10.7. Quantivate Llc
10.8. Salesforce.Com Inc
10.9. Sparta Systems Inc
10.10. Zendesk Inc
10.11. Zoho Corporation Pvt Ltd



List of Figures


Figure 1: Key Investment Insights
Figure 2: Porter’S Five Force Analysis
Figure 3: Opportunity Matrix
Figure 4: Vendor Landscape
Figure 5: North America Complaint Management Software Market, Growth Potential, By Component, In 2019
Figure 6: North America Complaint Management Software Market, By Software, 2020-2028 (In $ Million)
Figure 7: North America Complaint Management Software Market, By Service, 2020-2028 (In $ Million)
Figure 8: North America Complaint Management Software Market, Growth Potential, By Type, In 2019
Figure 9: North America Complaint Management Software Market, By Integrated, 2020-2028 (In $ Million)
Figure 10: North America Complaint Management Software Market, By Stand-Alone, 2020-2028 (In $ Million)
Figure 11: North America Complaint Management Software Market, Growth Potential, By Deployment, In 2019
Figure 12: North America Complaint Management Software Market, By On Premises, 2020-2028 (In $ Million)
Figure 13: North America Complaint Management Software Market, By Cloud, 2020-2028 (In $ Million)
Figure 14: North America Complaint Management Software Market, Growth Potential, By Industrial Vertical, In 2019
Figure 15: North America Complaint Management Software Market, By Bfsi, 2020-2028 (In $ Million)
Figure 16: North America Complaint Management Software Market, By Retail, 2020-2028 (In $ Million)
Figure 17: North America Complaint Management Software Market, By Government & Public Sector, 2020-2028 (In $ Million)
Figure 18: North America Complaint Management Software Market, By It & Telecom, 2020-2028 (In $ Million)
Figure 19: North America Complaint Management Software Market, By Hospitality, 2020-2028 (In $ Million)
Figure 20: North America Complaint Management Software Market, By Healthcare, 2020-2028 (In $ Million)
Figure 21: North America Complaint Management Software Market, By Others, 2020-2028 (In $ Million)
Figure 22: North America Complaint Management Software Market, Regional Outlook, 2019 & 2028 (In %)
Figure 23: United States Complaint Management Software Market, 2020-2028 (In $ Million)
Figure 24: Canada Complaint Management Software Market, 2020-2028 (In $ Million)


List of Tables


TABLE 1: MARKET SNAPSHOT - COMPLAINT MANAGEMENT SOFTWARE
TABLE 2: NORTH AMERICA COMPLAINT MANAGEMENT SOFTWARE MARKET, BY COMPONENT, HISTORICAL YEARS, 2016-2019 (IN $ MILLION)
TABLE 3: NORTH AMERICA COMPLAINT MANAGEMENT SOFTWARE MARKET, BY COMPONENT, FORECAST YEARS, 2020-2028 (IN $ MILLION)
TABLE 4: NORTH AMERICA COMPLAINT MANAGEMENT SOFTWARE MARKET, BY TYPE, HISTORICAL YEARS, 2016-2019 (IN $ MILLION)
TABLE 5: NORTH AMERICA COMPLAINT MANAGEMENT SOFTWARE MARKET, BY TYPE, FORECAST YEARS, 2020-2028 (IN $ MILLION)
TABLE 6: NORTH AMERICA COMPLAINT MANAGEMENT SOFTWARE MARKET, BY DEPLOYMENT, HISTORICAL YEARS, 2016-2019 (IN $ MILLION)
TABLE 7: NORTH AMERICA COMPLAINT MANAGEMENT SOFTWARE MARKET, BY DEPLOYMENT, FORECAST YEARS, 2020-2028 (IN $ MILLION)
TABLE 8: NORTH AMERICA COMPLAINT MANAGEMENT SOFTWARE MARKET, BY INDUSTRIAL VERTICAL, HISTORICAL YEARS, 2016-2019 (IN $ MILLION)
TABLE 9: NORTH AMERICA COMPLAINT MANAGEMENT SOFTWARE MARKET, BY INDUSTRIAL VERTICAL, FORECAST YEARS, 2020-2028 (IN $ MILLION)
TABLE 10: NORTH AMERICA COMPLAINT MANAGEMENT SOFTWARE MARKET, BY COUNTRY, HISTORICAL YEARS, 2016-2019 (IN $ MILLION)
TABLE 11: NORTH AMERICA COMPLAINT MANAGEMENT SOFTWARE MARKET, BY COUNTRY, FORECAST YEARS, 2020-2028 (IN $ MILLION)