Table of Content

1. Market Background

1.1 Scope and Product Outlook

1.2 Executive Summary

1.3 Research Methodology



2. Strategic Recommendations

2.1 Handling the workforce in a B2B CX environment

2.2 Opting for an appropriate outsourcing model for B2B



3. Global Customer Experience (CX) Outsourced Market: Historic and Forecast (2019-2029)

3.1 Impact Analysis of Macro Economic Factors on Customer Experience (CX) Outsourced Market

3.2 Global Customer Experience (CX) Outsourced Market: Solution Mix

3.3 Global Customer Experience (CX) Outsourced Market: Dashboard

3.4 Global Customer Experience (CX) Outsourced Market: Market Value Assessment, 2019-2029 (USD Billion)

3.5 Impact of COVID-19 on Customer Experience (CX) Outsourced Market

3.6 Global Customer Experience (CX) Outsourced Market Segmentation: By Service Channel

3.6.1 Global Customer Experience (CX) Outsourced Market, By Service Channel Overview

3.6.2 Global Customer Experience (CX) Outsourced Market Size, By Voice/Call Center Outsourced, By Value, 2019H-2029F (USD Billion & CAGR)

3.6.3 Global Customer Experience (CX) Outsourced Market Size, By Social Media/Chat/Web Outsourced, By Value, 2019H-2029F (USD Billion & CAGR)

3.6.4 Global Customer Experience (CX) Outsourced Market Size, By E-mail Outsourced, By Value, 2019H-2029F (USD Billion & CAGR)

3.6.4 Global Customer Experience (CX) Outsourced Market Size, By Other Outsourced, By Value, 2019H-2029F (USD Billion & CAGR)

3.7 Global Customer Experience (CX) Outsourced Market Segmentation: By End-user

3.7.1 Global Customer Experience (CX) Outsourced Market, By End-user Overview

3.7.2 Global Customer Experience (CX) Outsourced Market Size, By BFSI, By Value, 2019H-2029F (USD Billion & CAGR)

3.7.3 Global Customer Experience (CX) Outsourced Market Size, By Retail & E-commerce, By Value, 2019H-2029F (USD Billion & CAGR)

3.7.4 Global Customer Experience (CX) Outsourced Market Size, By Travel/Hospitality & Cargo, By Value, 2019H-2029F (USD Billion & CAGR)

3.7.5 Global Customer Experience (CX) Outsourced Market Size, By Healthcare, By Value, 2019H-2029F (USD Billion & CAGR)

3.7.6 Global Customer Experience (CX) Outsourced Market Size, By Other End-user, By Value, 2019H-2029F (USD Billion & CAGR)



4. Global Customer Experience (CX) Outsourced Market, Regional Analysis

4.1 Regional Coverage of the Study

4.2 Regional Snapshot



5. Americas Customer Experience (CX) Outsourced Market: Historic and Forecast (2019-2029)

5.1 Americas Customer Experience (CX) Outsourced Market: Snapshot

5.2 Americas Customer Experience (CX) Outsourced Market: Market Size and CAGR, 2019-2029 (USD Billion & CAGR)

5.3 Americas Customer Experience (CX) Outsourced Market: Key Factors

5.4 Leading CX Brands Country-wise

5.5 CX Management in the Americas: Service Provider Landscape Assessment (2022)

5.6 Americas Customer Experience (CX) Outsourced Market Segmentation: By Service Channel

5.6.1 Americas Customer Experience (CX) Outsourced Market, By Service Channel Overview

5.6.2 Americas Customer Experience (CX) Outsourced Market Size, By Voice/Call Center Outsourced, By Value, 2019H-2029F (USD Billion & CAGR)

5.6.3 Americas Customer Experience (CX) Outsourced Market Size, By Social Media/Chat/Web Outsourced, By Value, 2019H-2029F (USD Billion & CAGR)

5.6.4 Americas Customer Experience (CX) Outsourced Market Size, By E-mail Outsourced, By Value, 2019H-2029F (USD Billion & CAGR)

5.6.5 Americas Customer Experience (CX) Outsourced Market Size, By Other Outsourced, By Value, 2019H-2029F (USD Billion & CAGR)

5.7 Americas Customer Experience (CX) Outsourced Market Segmentation: By End-user

5.7.1 Americas Customer Experience (CX) Outsourced Market, By End-user Overview

5.7.2 Americas Customer Experience (CX) Outsourced Market Size, By BFSI, By Value, 2019H-2029F (USD Billion & CAGR)

5.7.3 Americas Customer Experience (CX) Outsourced Market Size, By Retail & E-commerce, By Value, 2019H-2029F (USD Billion & CAGR)

5.7.4 Americas Customer Experience (CX) Outsourced Market Size, By Travel/Hospitality & Cargo, By Value, 2019H-2029F (USD Billion & CAGR)

5.7.5 Americas Customer Experience (CX) Outsourced Market Size, By Healthcare, By Value, 2019H-2029F (USD Billion & CAGR)

5.7.6 Americas Customer Experience (CX) Outsourced Market Size, By Other End-user, By Value, 2019H-2029F (USD Billion & CAGR)

5.8 Americas Customer Experience (CX) Outsourced Market Segmentation: By Country

5.8.1 Americas Customer Experience (CX) Outsourced Market, By Country Overview

5.8.2 United States Customer Experience (CX) Outsourced Market: Market Size and CAGR, 2019-2029 (USD Billion & CAGR)

5.8.2.1 United States Customer Experience (CX) Outsourced Market, By Service Channel

5.8.2.2 United States Customer Experience (CX) Outsourced Market, By End-user

5.8.3 Canada Customer Experience (CX) Outsourced Market: Market Size and CAGR, 2019-2029 (USD Billion & CAGR)

5.8.3.1 Canada Customer Experience (CX) Outsourced Market, By Service Channel

5.8.3.2 Canada Customer Experience (CX) Outsourced Market, By End-user

5.8.4 Brazil Customer Experience (CX) Outsourced Market: Market Size and CAGR, 2019-2029 (USD Billion & CAGR)

5.8.4.1 Brazil Customer Experience (CX) Outsourced Market, By Service Channel

5.8.4.2 Brazil Customer Experience (CX) Outsourced Market, By End-user

5.8.5 Rest of Americas Customer Experience (CX) Outsourced Market: Market Size and CAGR, 2019-2029 (USD Billion & CAGR)

5.8.5.1 Rest of Americas Customer Experience (CX) Outsourced Market, By Service Channel

5.8.5.2 Rest of Americas Customer Experience (CX) Outsourced Market, By End-user



6. Europe Customer Experience (CX) Outsourced Market: Historic and Forecast (2019-2029)

6.1 Europe Customer Experience (CX) Outsourced Market: Snapshot

6.2 Europe Customer Experience (CX) Outsourced Market: Market Size and CAGR, 2019-2029 (USD Billion & CAGR)

6.3 Europe Customer Experience (CX) Outsourced Market: Key Factors

6.4 Leading CX Brands Country-wise & Sectors Served by Enterprises

6.5 CX Management in the EMEA: Service Provider Landscape Assessment (2022)

6.6 Europe Customer Experience (CX) Outsourced Market Segmentation: By Service Channel

6.6.1 Europe Customer Experience (CX) Outsourced Market, By Service Channel Overview

6.6.2 Europe Customer Experience (CX) Outsourced Market Size, By Voice/Call Center Outsourced, By Value, 2019H-2029F (USD Billion & CAGR)

6.6.3 Europe Customer Experience (CX) Outsourced Market Size, By Social Media/Chat/Web Outsourced, By Value, 2019H-2029F (USD Billion & CAGR)

6.6.4 Europe Customer Experience (CX) Outsourced Market Size, By E-mail Outsourced, By Value, 2019H-2029F (USD Billion & CAGR)

6.6.5 Europe Customer Experience (CX) Outsourced Market Size, By Other Outsourced, By Value, 2019H-2029F (USD Billion & CAGR)

6.7 Europe Customer Experience (CX) Outsourced Market Segmentation: By End-user

6.7.1 Europe Customer Experience (CX) Outsourced Market, By End-user Overview

6.7.2 Europe Customer Experience (CX) Outsourced Market Size, By BFSI, By Value, 2019H-2029F (USD Billion & CAGR)

6.7.3 Europe Customer Experience (CX) Outsourced Market Size, By Retail & E-commerce, By Value, 2019H-2029F (USD Billion & CAGR)

6.7.4 Europe Customer Experience (CX) Outsourced Market Size, By Travel/Hospitality & Cargo, By Value, 2019H-2029F (USD Billion & CAGR)

6.7.5 Europe Customer Experience (CX) Outsourced Market Size, By Healthcare, By Value, 2019H-2029F (USD Billion & CAGR)

6.7.6 Europe Customer Experience (CX) Outsourced Market Size, By Other End-user, By Value, 2019H-2029F (USD Billion & CAGR)

6.8 Europe Customer Experience (CX) Outsourced Market Segmentation: By Country

6.8.1 Europe Customer Experience (CX) Outsourced Market, By Country Overview

6.8.2 United Kingdom Customer Experience (CX) Outsourced Market: Market Size and CAGR, 2019-2029 (USD Billion & CAGR)

6.8.2.1 United Kingdom Customer Experience (CX) Outsourced Market, By Service Channel

6.8.2.2 United Kingdom Customer Experience (CX) Outsourced Market, By End-user

6.8.3 Germany Customer Experience (CX) Outsourced Market: Market Size and CAGR, 2019-2029 (USD Billion & CAGR)

6.8.3.1 Germany Customer Experience (CX) Outsourced Market, By Service Channel

6.8.3.2 Germany Customer Experience (CX) Outsourced Market, By End-user

6.8.4 France Customer Experience (CX) Outsourced Market: Market Size and CAGR, 2019-2029 (USD Billion & CAGR)

6.8.4.1 France Customer Experience (CX) Outsourced Market, By Service Channel

6.8.4.2 France Customer Experience (CX) Outsourced Market, By End-user

6.8.5 Spain Customer Experience (CX) Outsourced Market: Market Size and CAGR, 2019-2029 (USD Billion & CAGR)

6.8.5.1 Spain Customer Experience (CX) Outsourced Market, By Service Channel

6.8.5.2 Spain Customer Experience (CX) Outsourced Market, By End-user

6.8.6 Rest of Europe Customer Experience (CX) Outsourced Market: Market Size and CAGR, 2019-2029 (USD Billion & CAGR)

6.8.6.1 Rest of Europe Customer Experience (CX) Outsourced Market, By Service Channel

6.8.6.2 Rest of Europe Customer Experience (CX) Outsourced Market, By End-user



7. Asia Pacific Customer Experience (CX) Outsourced Market: Historic and Forecast (2019-2029)

7.1 Asia Pacific Customer Experience (CX) Outsourced Market: Snapshot

7.2 Asia Pacific Customer Experience (CX) Outsourced Market: Market Size and CAGR, 2019-2029 (USD Billion & CAGR)

7.3 Asia Pacific Customer Experience (CX) Outsourced Market: Key Factors

7.4 Leading CX Brands Country-wise

7.5 CX Management in the Asia Pacific: Service Provider Landscape Assessment (2022)

7.6 Asia Pacific Customer Experience (CX) Outsourced Market Segmentation: By Service Channel

7.6.1 Asia Pacific Customer Experience (CX) Outsourced Market, By Service Channel Overview

7.6.2 Asia Pacific Customer Experience (CX) Outsourced Market Size, By Voice/Call Center Outsourced, By Value, 2019H-2029F (USD Billion & CAGR)

7.6.3 Asia Pacific Customer Experience (CX) Outsourced Market Size, By Social Media/Chat/Web Outsourced, By Value, 2019H-2029F (USD Billion & CAGR)

7.6.4 Asia Pacific Customer Experience (CX) Outsourced Market Size, By E-mail Outsourced, By Value, 2019H-2029F (USD Billion & CAGR)

7.6.5 Asia Pacific Customer Experience (CX) Outsourced Market Size, By Other Outsourced, By Value, 2019H-2029F (USD Billion & CAGR)

7.7 Asia Pacific Customer Experience (CX) Outsourced Market Segmentation: By End-user

7.7.1 Asia Pacific Customer Experience (CX) Outsourced Market, By End-user Overview

7.7.2 Asia Pacific Customer Experience (CX) Outsourced Market Size, By BFSI, By Value, 2019H-2029F (USD Billion & CAGR)

7.7.3 Asia Pacific Customer Experience (CX) Outsourced Market Size, By Retail & E-commerce, By Value, 2019H-2029F (USD Billion & CAGR)

7.7.4 Asia Pacific Customer Experience (CX) Outsourced Market Size, By Travel/Hospitality & Cargo, By Value, 2019H-2029F (USD Billion & CAGR)

7.7.5 Asia Pacific Customer Experience (CX) Outsourced Market Size, By Healthcare, By Value, 2019H-2029F (USD Billion & CAGR)

7.7.6 Asia Pacific Customer Experience (CX) Outsourced Market Size, By Other End-user, By Value, 2019H-2029F (USD Billion & CAGR)

7.8 Asia Pacific Customer Experience (CX) Outsourced Market Segmentation: By Country

7.8.1 Asia Pacific Customer Experience (CX) Outsourced Market, By Country Overview

7.8.2 China Customer Experience (CX) Outsourced Market: Market Size and CAGR, 2019-2029 (USD Billion & CAGR)

7.8.2.1 China Customer Experience (CX) Outsourced Market, By Service Channel

7.8.2.2 China Customer Experience (CX) Outsourced Market, By End-user

7.8.3 Japan Customer Experience (CX) Outsourced Market: Market Size and CAGR, 2019-2029 (USD Billion & CAGR)

7.8.3.1 Japan Customer Experience (CX) Outsourced Market, By Service Channel

7.8.3.2 Japan Customer Experience (CX) Outsourced Market, By End-user

7.8.4 India Customer Experience (CX) Outsourced Market: Market Size and CAGR, 2019-2029 (USD Billion & CAGR)

7.8.4.1 India Customer Experience (CX) Outsourced Market, By Service Channel

7.8.4.2 India Customer Experience (CX) Outsourced Market, By End-user

7.8.5 Rest of Asia Pacific Customer Experience (CX) Outsourced Market: Market Size and CAGR, 2019-2029 (USD Billion & CAGR)

7.8.5.1 Rest of Asia Pacific Customer Experience (CX) Outsourced Market, By Service Channel

7.8.5.2 Rest of Asia Pacific Customer Experience (CX) Outsourced Market, By End-user



8. Middle East & Africa Customer Experience (CX) Outsourced Market: Historic and Forecast (2019-2029)

8.1 Middle East & Africa Customer Experience (CX) Outsourced Market: Snapshot

8.2 Middle East & Africa Customer Experience (CX) Outsourced Market: Market Size and CAGR, 2019-2029 (USD Billion & CAGR)

8.3 Middle East & Africa Customer Experience (CX) Outsourced Market: Key Factors

8.4 Middle East & Africa Customer Experience (CX) Outsourced Market Segmentation: By Service Channel

8.4.1 Middle East & Africa Customer Experience (CX) Outsourced Market, By Service Channel Overview

8.4.2 Middle East & Africa Customer Experience (CX) Outsourced Market Size, By Voice/Call Center Outsourced, By Value, 2019H-2029F (USD Billion & CAGR)

8.4.3 Middle East & Africa Customer Experience (CX) Outsourced Market Size, By Social Media/Chat/Web Outsourced, By Value, 2019H-2029F (USD Billion & CAGR)

8.4.4 Middle East & Africa Customer Experience (CX) Outsourced Market Size, By E-mail Outsourced, By Value, 2019H-2029F (USD Billion & CAGR)

8.4.5 Middle East & Africa Customer Experience (CX) Outsourced Market Size, By Other Outsourced, By Value, 2019H-2029F (USD Billion & CAGR)

8.5 Middle East & Africa Customer Experience (CX) Outsourced Market Segmentation: By End-user

8.5.1 Middle East & Africa Customer Experience (CX) Outsourced Market, By End-user Overview

8.5.2 Middle East & Africa Customer Experience (CX) Outsourced Market Size, By BFSI, By Value, 2019H-2029F (USD Billion & CAGR)

8.5.3 Middle East & Africa Customer Experience (CX) Outsourced Market Size, By Retail & E-commerce, By Value, 2019H-2029F (USD Billion & CAGR)

8.5.4 Middle East & Africa Customer Experience (CX) Outsourced Market Size, By Travel/Hospitality & Cargo, By Value, 2019H-2029F (USD Billion & CAGR)

8.5.5 Middle East & Africa Customer Experience (CX) Outsourced Market Size, By Healthcare, By Value, 2019H-2029F (USD Billion & CAGR)

8.5.6 Middle East & Africa Customer Experience (CX) Outsourced Market Size, By Other End-user, By Value, 2019H-2029F (USD Billion & CAGR)



9. Market Dynamics

9.1 Impact Assessment of Market Dynamics on Global Customer Experience (CX) Outsourced Market

9.2 Drivers

9.3 Restraints

9.4 Trends



10. Industry Ecosystem Analysis

10.1 Macro-Economic Factor Assessment

10.2 Value Chain Analysis

10.3 Porter?s Five Forces Model


11. Competitive Positioning

11.1 Companies? Product Positioning

11.2 Market Position Matrix

11.3 Client Concentration by Major Key Players : Customer Experience (CX) Outsourced Market

11.4 Global Customer Experience (CX) Outsourced Market: Top 10 market players & Teleperformance?s AI implementation experience

11.5 Market Share Analysis of Customer Experience (CX) Outsourced Screening Market

11.6 Company Profiles

11.6.1 Atento

11.6.2 Teleperformance SE

11.6.3 TTEC Holdings, Inc.

11.6.4 Startek, Inc.

11.6.5 Concentrix Corporation

11.6.6 Webhelp

11.6.7 Majorel

11.6.8 Transcom WorldWide AB

11.6.9 Serco

11.6.10 Syskes Enterprises