Table of Content

1. Research Scope & Methodology
1.1. Study Objectives
1.2. Scope Of Study
1.3. Methodology
1.4. Assumptions & Limitations

2. Executive Summary
2.1. Market Size & Estimates
2.2. Market Overview

3. Market Dynamics
3.1. Key Drivers
3.1.1. Rising Adoption Of Advanced Contact Center Technologies
3.1.2. Emerging Role Of Social Media In Contact Center Operations
3.1.3. Continuous Transitions To Cloud-Based Contact Centers
3.2. Key Restraints
3.2.1. Data Privacy And Security Aspects
3.2.2. High Costs And Investments

4. Key Analytics
4.1. Impact Of Covid-19 On Contact Center Software Market
4.2. Key Market Trends
4.3. Porter’S Five Forces Analysis
4.3.1. Buyers Power
4.3.2. Suppliers Power
4.3.3. Substitution
4.3.4. New Entrants
4.3.5. Industry Rivalry
4.4. Opportunity Matrix
4.5. Vendor Landscape
4.6. Value Chain Analysis
4.6.1. Obtain Data
4.6.2. Know The Customer
4.6.3. Develop Strategy
4.6.4. Company Culture
4.6.5. Commit Resources
4.6.6. Monitor Success
4.7. Key Buying Criteria
4.7.1. Flexibility
4.7.2. Scalability
4.7.3. Ease Of Use
4.7.4. Deployment Time

5. Market By Component
5.1. Software
5.2. Services

6. Market By Deployment
6.1. On-Premise
6.2. Cloud

7. Market By Enterprise Size
7.1. Small & Medium Enterprises
7.2. Large Enterprises

8. Market By Industry Vertical
8.1. Bfsi
8.2. Healthcare
8.3. Retail & E-Commerce
8.4. Government And Education
8.5. It And Telecom
8.6. Travel & Hospitality

9. Geographical Analysis
9.1. Europe
9.1.1. Market Size & Estimates
9.1.2. Key Growth Enablers
9.1.3. Key Challenges
9.1.4. Key Players
9.1.5. Country Analysis
9.1.5.1. United Kingdom
9.1.5.2. Germany
9.1.5.3. France
9.1.5.4. Spain
9.1.5.5. Italy
9.1.5.6. Belgium
9.1.5.7. Poland
9.1.5.8. Rest Of Europe

10. Competitive Landscape
10.1. Key Strategic Developments
10.1.1. Mergers & Acquisitions
10.1.2. Product Launches & Developments
10.1.3. Partnerships & Agreements
10.1.4. Business Expansions & Divestitures
10.2. Company Profiles
10.2.1. Cisco Systems Inc
10.2.2. Five9 Inc
10.2.3. Genesys Telecommunications Laboratories Inc
10.2.4. Avaya Inc
10.2.5. 8X8 Inc
10.2.6. Amazon Web Services Inc
10.2.7. Enghouse Interactive Inc
10.2.8. Unify Inc
10.2.9. Sap Se
10.2.10. Nec
10.2.11. Aspect Software
10.2.12. Atos
10.2.13. Vonage
10.2.14. Zte Corporation
10.2.15. Nice
10.2.16. Lifesize
10.2.17. Talkdesk
10.2.18. Vocalcom



List of Figures

List Of Figures
Figure 1: Key Market Trends
Figure 2: Porter’S Five Forces Analysis
Figure 3: Opportunity Matrix
Figure 4: Vendor Landscape
Figure 5: Value Chain Analysis
Figure 6: Key Buying Criteria
Figure 7: Europe Contact Center Software Market, Growth Potential, By Component, In 2021
Figure 8: Europe Contact Center Software Market, By Software, 2022-2030 (In $ Million)
Figure 9: Europe Contact Center Software Market, By Services, 2022-2030 (In $ Million)
Figure 10: Europe Contact Center Software Market, Growth Potential, By Deployment, In 2021
Figure 11: Europe Contact Center Software Market, By On-Premise, 2022-2030 (In $ Million)
Figure 12: Europe Contact Center Software Market, By Cloud, 2022-2030 (In $ Million)
Figure 13: Europe Contact Center Software Market, Growth Potential, By Enterprise Size, In 2021
Figure 14: Europe Contact Center Software Market, By Small & Medium Enterprises, 2022-2030 (In $ Million)
Figure 15: Europe Contact Center Software Market, By Large Enterprises, 2022-2030 (In $ Million)
Figure 16: Europe Contact Center Software Market, Growth Potential, By Industry Vertical, In 2021
Figure 17: Europe Contact Center Software Market, By Bfsi, 2022-2030 (In $ Million)
Figure 18: Europe Contact Center Software Market, By Healthcare, 2022-2030 (In $ Million)
Figure 19: Europe Contact Center Software Market, By Retail & E-Commerce, 2022-2030 (In $ Million)
Figure 20: Europe Contact Center Software Market, By Government And Education, 2022-2030 (In $ Million)
Figure 21: Europe Contact Center Software Market, By It And Telecom, 2022-2030 (In $ Million)
Figure 22: Europe Contact Center Software Market, By Travel & Hospitality, 2022-2030 (In $ Million)
Figure 23: Europe Contact Center Software Market, Country Outlook, 2021 & 2030 (In %)
Figure 24: United Kingdom Contact Center Software Market, 2022-2030 (In $ Million)
Figure 25: Germany Contact Center Software Market, 2022-2030 (In $ Million)
Figure 26: France Contact Center Software Market, 2022-2030 (In $ Million)
Figure 27: Spain Contact Center Software Market, 2022-2030 (In $ Million)
Figure 28: Italy Contact Center Software Market, 2022-2030 (In $ Million)
Figure 29: Belgium Contact Center Software Market, 2022-2030 (In $ Million)
Figure 30: Poland Contact Center Software Market, 2022-2030 (In $ Million)
Figure 31: Rest Of Europe Contact Center Software Market, 2022-2030 (In $ Million)
 

List of Tables

LIST OF TABLES
TABLE 1: MARKET SNAPSHOT - CONTACT CENTER SOFTWARE
TABLE 2: EUROPE CONTACT CENTER SOFTWARE MARKET, BY COMPONENT, HISTORICAL YEARS, 2018-2021 (IN $ MILLION)
TABLE 3: EUROPE CONTACT CENTER SOFTWARE MARKET, BY COMPONENT, FORECAST YEARS, 2022-2030 (IN $ MILLION)
TABLE 4: EUROPE CONTACT CENTER SOFTWARE MARKET, BY DEPLOYMENT, HISTORICAL YEARS, 2018-2021 (IN $ MILLION)
TABLE 5: EUROPE CONTACT CENTER SOFTWARE MARKET, BY DEPLOYMENT, FORECAST YEARS, 2022-2030 (IN $ MILLION)
TABLE 6: EUROPE CONTACT CENTER SOFTWARE MARKET, BY ENTERPRISE SIZE, HISTORICAL YEARS, 2018-2021 (IN $ MILLION)
TABLE 7: EUROPE CONTACT CENTER SOFTWARE MARKET, BY ENTERPRISE SIZE, FORECAST YEARS, 2022-2030 (IN $ MILLION)
TABLE 8: EUROPE CONTACT CENTER SOFTWARE MARKET, BY INDUSTRY VERTICAL, HISTORICAL YEARS, 2018-2021 (IN $ MILLION)
TABLE 9: EUROPE CONTACT CENTER SOFTWARE MARKET, BY INDUSTRY VERTICAL, FORECAST YEARS, 2022-2030 (IN $ MILLION)
TABLE 10: EUROPE CONTACT CENTER SOFTWARE MARKET, BY COUNTRY, HISTORICAL YEARS, 2018-2021 (IN $ MILLION)
TABLE 11: EUROPE CONTACT CENTER SOFTWARE MARKET, BY COUNTRY, FORECAST YEARS, 2022-2030 (IN $ MILLION)
TABLE 12: LEADING PLAYERS OPERATING IN EUROPE CONTACT CENTER SOFTWARE MARKET
TABLE 13: LIST OF MERGERS & ACQUISITIONS
TABLE 14: LIST OF PRODUCT LAUNCHES & DEVELOPMENTS
TABLE 15: LIST OF PARTNERSHIPS & AGREEMENTS
TABLE 16: LIST OF BUSINESS EXPANSIONS & DIVESTITURES