Table of Content

1 INTRODUCTION 42
1.1 INTRODUCTION TO COVID-19 42
1.2 COVID-19 HEALTH ASSESSMENT 42
FIGURE 1 COVID-19: GLOBAL PROPAGATION 42
FIGURE 2 COVID-19 PROPAGATION: SELECT COUNTRIES 43
1.3 COVID-19 ECONOMIC ASSESSMENT 44
FIGURE 3 REVISED GROSS DOMESTIC PRODUCT FORECASTS FOR SELECT
G20 COUNTRIES IN 2020 44
1.3.1 COVID-19 ECONOMIC IMPACT?SCENARIO ASSESSMENT 45
FIGURE 4 CRITERIA IMPACTING THE GLOBAL ECONOMY 45
FIGURE 5 SCENARIOS IN TERMS OF RECOVERY OF GLOBAL ECONOMY 46
1.4 OBJECTIVES OF THE STUDY 47
1.5 MARKET DEFINITION 47
1.5.1 INCLUSIONS AND EXCLUSIONS 48
1.6 MARKET SCOPE 49
1.6.1 MARKET SEGMENTATION 49
1.6.2 REGIONS COVERED 49
1.6.3 YEARS CONSIDERED FOR THE STUDY 50
1.7 CURRENCY CONSIDERED 50
TABLE 1 UNITED STATES DOLLAR EXCHANGE RATE, 2018–2020 50
1.8 STAKEHOLDERS 50
2 RESEARCH METHODOLOGY 51
2.1 RESEARCH DATA 51
FIGURE 6 UNIFIED COMMUNICATION AND COLLABORATION MARKET:
RESEARCH DESIGN 51
2.1.1 SECONDARY DATA 52
2.1.2 PRIMARY DATA 52
2.1.2.1 Breakup of primary profiles 53
FIGURE 7 BREAKUP OF PRIMARY INTERVIEWS: BY COMPANY TYPE, DESIGNATION,
AND REGION 53
TABLE 2 PRIMARY RESPONDENTS: ENTERPRISE PERFORMANCE
MANAGEMENT MARKET 53
2.1.2.2 Key industry insights 53
2.2 MARKET BREAKUP AND DATA TRIANGULATION 54
FIGURE 8 DATA TRIANGULATION 54
2.3 MARKET SIZE ESTIMATION 55
FIGURE 9 UNIFIED COMMUNICATION AND COLLABORATION MARKET: TOP-DOWN
AND BOTTOM-UP APPROACHES 55
FIGURE 10 MARKET SIZE ESTIMATION METHODOLOGY – APPROACH 1
(SUPPLY SIDE): REVENUE OF UNIFIED COMMUNICATION AND COLLABORATION FROM VENDORS 56
FIGURE 11 MARKET SIZE ESTIMATION METHODOLOGY: BOTTOM-UP APPROACH 1 (SUPPLY SIDE): COLLECTIVE REVENUE OF UNIFIED COMMUNICATION AND COLLABORATION VENDORS 57
FIGURE 12 MARKET SIZE ESTIMATION METHODOLOGY? APPROACH 2 (DEMAND SIDE): UNIFIED COMMUNICATION AND COLLABORATION MARKET 58
FIGURE 13 MARKET SIZE ESTIMATION METHODOLOGY – (SUPPLY SIDE): ILLUSTRATION OF VENDOR REVENUE ESTIMATION 58
FIGURE 14 MARKET SIZE ESTIMATION METHODOLOGY – (SUPPLY SIDE): CAGR PROJECTIONS FROM THE SUPPLY SIDE 59
FIGURE 15 MARKET SIZE ESTIMATION METHODOLOGY – APPROACH 2 (DEMAND SIDE): REVENUE GENERATED FROM COMPONENTS (1/2) 60
2.4 MARKET FORECAST 60
TABLE 3 FACTOR ANALYSIS 60
2.5 COMPANY EVALUATION MATRIX METHODOLOGY 61
FIGURE 16 COMPANY EVALUATION MATRIX: CRITERIA WEIGHTAGE 61
2.6 STARTUP/SME EVALUATION MATRIX METHODOLOGY 62
FIGURE 17 STARTUP/SME EVALUATION MATRIX: CRITERIA WEIGHTAGE 62
2.7 RESEARCH ASSUMPTIONS 63
2.8 LIMITATIONS OF THE STUDY 64
3 EXECUTIVE SUMMARY 65
FIGURE 18 UNIFIED COMMUNICATION AND COLLABORATION MARKET:
GLOBAL SNAPSHOT 66
FIGURE 19 TOP-GROWING SEGMENTS IN THE UNIFIED COMMUNICATION
AND COLLABORATION MARKET 67
FIGURE 20 TYPES SEGMENT TO HOLD A LARGER MARKET SIZE DURING
THE FORECAST PERIOD 68
FIGURE 21 IP TELEPHONY SEGMENT TO HOLD THE LARGEST MARKET SIZE DURING
THE FORECAST PERIOD 68
FIGURE 22 TELEPHONY SEGMENT TO HOLD THE LARGEST MARKET SIZE DURING
THE FORECAST PERIOD 69
FIGURE 23 SOFTWARE SEGMENT TO HOLD THE LARGEST MARKET SIZE DURING
THE FORECAST PERIOD 69
FIGURE 24 SOLUTIONS SEGMENT TO HOLD A LARGER MARKET SIZE DURING
THE FORECAST PERIOD 70
FIGURE 25 UNIFIED COMMUNICATION MANAGED SERVICES SEGMENT TO HOLD
A LARGER MARKET SIZE DURING THE FORECAST PERIOD 70
FIGURE 26 PUBLIC CLOUD SEGMENT TO HOLD THE LARGEST MARKET SIZE DURING
THE FORECAST PERIOD 71
FIGURE 27 LARGE ENTERPRISES SEGMENT TO HOLD A LARGER MARKET SIZE
DURING THE FORECAST PERIOD 71
FIGURE 28 TOP VERTICALS IN THE UNIFIED COMMUNICATION AND COLLABORATION MARKET,2019–2026 (USD MILLION) 72
FIGURE 29 NORTH AMERICA TO HOLD THE LARGEST MARKET SIZE DURING THE FORECAST PERIOD 73
4 PREMIUM INSIGHTS 75
4.1 ATTRACTIVE GROWTH OPPORTUNITIES IN THE UNIFIED COMMUNICATION AND COLLABORATION MARKET 75
FIGURE 30 DRASTIC DEMOGRAPHIC CHANGE AND TECHNOLOGICAL EVOLUTION
TO DRIVE THE UNIFIED COMMUNICATION AND COLLABORATION GROWTH 75
4.2 UNIFIED COMMUNICATION AND COLLABORATION MARKET,
BY COMPONENT (2021 VS. 2026) 75
FIGURE 31 TYPES SEGMENT TO HOLD A LARGER MARKET SIZE DURING THE
FORECAST PERIOD IN 2021 75
4.3 UNIFIED COMMUNICATION AND COLLABORATION MARKET, BY DEPLOYMENT
MODE (2021 VS. 2026) 76
FIGURE 32 PUBLIC CLOUD SEGMENT TO HOLD THE LARGEST MARKET SIZE DURING
THE FORECAST PERIOD IN 2021 76
4.4 UNIFIED COMMUNICATION AND COLLABORATION MARKET, BY ORGANIZATION SIZE (2021 VS. 2026) 76
FIGURE 33 LARGE ENTERPRISES SEGMENT TO HOLD A LARGER MARKET SIZE
DURING THE FORECAST PERIOD IN 2021 76
4.5 UNIFIED COMMUNICATION AND COLLABORATION MARKET, BY VERTICAL
(2021 VS. 2026) 77
FIGURE 34 IT AND TELECOM VERTICAL TO HOLD THE LARGEST MARKET SHARE
DURING THE FORECAST PERIOD 77
4.6 UNIFIED COMMUNICATION AND COLLABORATION MARKET INVESTMENT SCENARIO 77
FIGURE 35 ASIA PACIFIC TO EMERGE AS THE BEST MARKET FOR INVESTMENTS
IN THE NEXT FIVE YEARS 77
5 MARKET OVERVIEW AND INDUSTRY TRENDS 78
5.1 INTRODUCTION 78
FIGURE 36 DRIVERS, RESTRAINTS, OPPORTUNITIES, AND CHALLENGES: UNIFIED COMMUNICATION AND COLLABORATION MARKET 78
5.1.1 DRIVERS 79
5.1.1.1 COVID-19 pandemic boosted the adoption of unified communication and collaboration solutions 79
5.1.1.2 Increasing demand for UCaaS from both large enterprises and SMEs 79
5.1.1.3 Growing trends of mobility and BYOD 79
5.1.2 RESTRAINTS 80
5.1.2.1 Security concerns over cloud-based deployment 80
5.1.2.2 Issues of privacy and security 80
5.1.2.3 Network infrastructure issues 81
5.1.3 OPPORTUNITIES 81
5.1.3.1 5G paving the way for the video conferencing systems solution 81
5.1.3.2 Rise in cloud native enterprises 81
5.1.3.3 Growing adoption of IoT in UC will boost the market 81
5.1.4 CHALLENGES 81
5.1.4.1 Internet bandwidth and technical glitch issues 81
5.1.4.2 Low readiness to move to modern UC 82
5.2 COVID-19-DRIVEN MARKET DYNAMICS 82
5.2.1 DRIVERS AND OPPORTUNITIES 82
5.2.2 RESTRAINTS AND CHALLENGES 83
5.3 COVID-19 IMPACT 83
FIGURE 37 COVID-19 ANALYSIS 83
5.3.1 VENDOR INSIGHTS 84
5.3.2 REGIONAL INSIGHTS 84
5.3.3 VERTICAL INSIGHTS 84
5.4 CASE STUDY ANALYSIS 85
5.4.1 CASE STUDY 1: CLOUD COMMUNICATIONS SOLUTION DEPLOYMENT 85
5.4.2 CASE STUDY 2: DEPLOYED UNIFIED SYSTEM TO SAVE COST AND IMPROVE EMPLOYEE EXPERIENCE USING MITEL’S BUSINESS PHONE SYSTEMS 86
5.4.3 CASE STUDY 3: HUBSPOT DEPLOYED ZOOM’S VIDEO CONFERENCING SOLUTION FOR EFFICACY 86
5.4.4 CASE STUDY 4: WOODSIDEDEPLOYED CISCO’S WEBEX SOLUTION
TO RATAIN BEST TALENT 87
5.5 ECOSYSTEM 87
FIGURE 38 ECOSYSTEM ANALYSIS: UNIFIED COMMUNICATION AND
COLLABORATION MARKET 87
5.6 SUPPLY CHAIN ANALYSIS 88
FIGURE 39 SUPPLY CHAIN ANALYSIS: UNIFIED COMMUNICATION AND
COLLABORATION MARKET 88
5.7 PRICING ANALYSIS 89
5.7.1 INTRODUCTION 89
FIGURE 40 THE FOLLOWING TABLE SHOWS DIFFERENT PRICES OFFERED
BY A FEW UCC VENDORS: 89
5.8 PATENT ANALYSIS 90
FIGURE 41 NUMBER OF PATENTS PUBLISHED 90
FIGURE 42 TOP FIVE PATENT OWNERS IN THE UNITED STATES 90
TABLE 4 TOP TEN PATENT OWNERS (UNITED STATES) 91
TABLE 5 PATENTS GRANTED TO VENDORS IN THE UNIFIED COMMUNICATION
AND COLLABORATION MARKET: 91
5.9 TECHNOLOGY ANALYSIS 92
5.9.1 MACHINE LEARNING AND ARTIFICIAL INTELLIGENCE 92
5.9.2 FACIAL AND VOICE RECOGNITION 92
5.9.3 CLOUD TECHNOLOGY 92
5.9.4 INTERNET OF THINGS 92
5.10 PORTER’S FIVE FORCES MODEL 93
FIGURE 43 UNIFIED COMMUNICATION AND COLLABORATION: PORTER’S FIVE
FORCES ANALYSIS 93
TABLE 6 UNIFIED COMMUNICATION AND COLLABORATION SOLUTION:
PORTER’S FIVE FORCES ANALYSIS 93
5.10.1 THREAT OF NEW ENTRANTS 94
5.10.2 THREAT OF SUBSTITUTES 94
5.10.3 BARGAINING POWER OF SUPPLIERS 94
5.10.4 BARGAINING POWER OF BUYERS 94
5.10.5 INTENSITY OF COMPETITIVE RIVALRY 95
5.11 REGULATIONS 95
5.11.1 NORTH AMERICA 95
5.11.2 EUROPE 96
5.11.3 ASIA PACIFIC 96
5.11.4 MIDDLE EAST AND AFRICA 97
5.11.5 LATIN AMERICA 97
5.12 TRENDS/DISRUPTIONS IMPACTING BUYERS 98
FIGURE 44 UNIFIED COMMUNICATION AND COLLABORATION MARKET: TRENDS/DISRUPTIONS IMPACTING BUYERS 98
6 UNIFIED COMMUNICATION AND COLLABORATION MARKET, BY COMPONENT 99
6.1 INTRODUCTION 100
6.1.1 COMPONENTS: UNIFIED COMMUNICATION AND COLLABORATION
MARKET DRIVERS 100
6.1.2 COMPONENTS: COVID-19 IMPACT 100
FIGURE 45 SERVICES SEGMENT TO GROW AT A HIGHER CAGR DURING THE F
ORECAST PERIOD 101
TABLE 7 UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE,
BY COMPONENT, 2016–2020 (USD MILLION) 101
TABLE 8 UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE,
BY COMPONENT, 2021–2026 (USD MILLION) 101
6.2 TYPES 102
FIGURE 46 IP TELEPHONY SEGMENT TO GROW AT THE HIGHEST CAGR DURING
THE FORECAST PERIOD 102
TABLE 9 UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY TYPE, 2016–2020 (USD MILLION) 102
TABLE 10 UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY TYPE, 2021–2026 (USD MILLION) 103
6.2.1 UCAAS 103
FIGURE 47 COLLABORATION PLATFORM AND APPLICATIONS SEGMENT TO GROW
AT THE HIGHEST CAGR DURING THE FORECAST PERIOD 103
TABLE 11 UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY UCAAS, 2016–2020 (USD MILLION) 104
TABLE 12 UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY UCAAS, 2021–2026 (USD MILLION) 104
TABLE 13 UCAAS: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE,
BY REGION, 2016–2020 (USD MILLION) 104
TABLE 14 UCAAS: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE,
BY REGION, 2021–2026 (USD MILLION) 105
6.2.1.1 Telephony 105
TABLE 15 TELEPHONY: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY REGION, 2016–2020 (USD MILLION) 105
TABLE 16 TELEPHONY: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY REGION, 2021–2026 (USD MILLION) 106
6.2.1.2 Unified messaging 106
TABLE 17 UNIFIED MESSAGING: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY REGION, 2016–2020 (USD MILLION) 106
TABLE 18 UNIFIED MESSAGING: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY REGION, 2021–2026 (USD MILLION) 107
6.2.1.3 Conferencing 107
TABLE 19 CONFERENCING: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY REGION, 2016–2020 (UD MILLION) 108
TABLE 20 CONFERENCING: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY REGION, 2021–2026 (USD MILLION) 108
6.2.1.4 Collaboration platforms and applications 108
TABLE 21 COLLABORATION PLATFORM AND APPLICATIONS: UNIFIED
COMMUNICATION AND COLLABORATION MARKET SIZE, BY REGION,
2016–2020 (USD MILLION) 109
TABLE 22 COLLABORATION PLATFORM AND APPLICATIONS: UNIFIED
COMMUNICATION AND COLLABORATION MARKET SIZE, BY REGION,
2021–2026 (USD MILLION) 109
6.2.2 IP TELEPHONY 109
FIGURE 48 SOFTWARE SEGMENT TO GROW AT A HIGHER CAGR DURING THE FORECAST PERIOD 110
TABLE 23 UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY IP TELEPHONY, 2016–2020 (USD MILLION) 110
TABLE 24 UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY IP TELEPHONY, 2021–2026 (USD MILLION) 110
TABLE 25 IP TELEPHONY: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY REGION, 2016–2020 (USD MILLION) 111
TABLE 26 IP TELEPHONY: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY REGION, 2021–2026 (USD MILLION) 111
6.2.2.1 Hardware 111
TABLE 27 IP TELEPHONY, HARDWARE: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY REGION, 2016–2020 (USD MILLION) 112
TABLE 28 IP TELEPHONY, HARDWARE: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY REGION, 2021–2026 (USD MILLION) 112
6.2.2.2 Software 112
TABLE 29 IP TELEPHONY, SOFTWARE: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY REGION, 2016–2020 (USD MILLION) 113
TABLE 30 IP TELEPHONY, SOFTWARE: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY REGION, 2021–2026 (USD MILLION) 113
6.2.3 VIDEO CONFERENCING SYSTEMS 113
FIGURE 49 SOLUTIONS SEGMENT TO GROW AT A HIGHER CAGR DURING THE
FORECAST PERIOD 114
TABLE 31 UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY VIDEO CONFERENCING SYSTEMS, 2016–2020 (USD MILLION) 114
TABLE 32 UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY VIDEO CONFERENCING SYSTEMS, 2021–2026 (USD MILLION) 114
TABLE 33 VIDEO CONFERENCING SYSTEMS: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY REGION, 2016–2020 (USD MILLION) 115
TABLE 34 VIDEO CONFERENCING SYSTEMS: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY REGION, 2021–2026 (USD MILLION) 115
6.2.3.1 Hardware 115
TABLE 35 VIDEO CONFERENCING SYSTEMS, HARDWARE: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY REGION,
2016–2020 (USD MILLION) 116
TABLE 36 VIDEO CONFERENCING SYSTEMS, HARDWARE: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY REGION,
2021–2026 (USD MILLION) 116
6.2.3.2 Solutions 116
TABLE 37 VIDEO CONFERENCING SYSTEMS, SOLUTIONS: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY REGION,
2016–2020 (USD MILLION) 117
TABLE 38 VIDEO CONFERENCING SYSTEMS, SOLUTIONS: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY REGION,
2021–2026 (USD MILLION) 117
6.3 SERVICES 117
FIGURE 50 PROFESSIONAL SERVICES TO GROW AT A HIGHER CAGR DURING THE FORECAST PERIOD 118
TABLE 39 UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY SERVICE, 2016–2020 (USD MILLION) 118
TABLE 40 UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY SERVICE, 2021–2026 (USD MILLION) 118
6.3.1 UC MANAGED SERVICES 119
TABLE 41 UC MANAGED SERVICES: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY REGION, 2016–2020 (USD MILLION) 119
TABLE 42 UC MANAGED SERVICES: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY REGION, 2021–2026 (USD MILLION) 119
6.3.2 PROFESSIONAL SERVICES 120
TABLE 43 PROFESSIONAL SERVICES: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY REGION, 2016–2020 (USD MILLION) 120
TABLE 44 PROFESSIONAL SERVICES: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY REGION, 2021–2026 (USD MILLION) 120
7 UNIFIED COMMUNICATION AND COLLABORATION MARKET, BY DEPLOYMENT MODE 121
7.1 INTRODUCTION 122
7.1.1 DEPLOYMENT MODES: UNIFIED COMMUNICATION AND COLLABORATION MARKET DRIVERS 122
7.1.2 DEPLOYMENT MODES: COVID-19 IMPACT 122
FIGURE 51 HYBRID CLOUD SEGMENT TO GROW AT THE HIGHEST CAGR DURING
THE FORECAST PERIOD 123
TABLE 45 UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE,
BY DEPLOYMENT MODE, 2016–2020 (USD MILLION) 123
TABLE 46 UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE,
BY DEPLOYMENT MODE, 2021–2026 (USD MILLION) 123
7.2 ON-PREMISES 124
TABLE 47 ON-PREMISES: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY REGION, 2016–2020 (USD MILLION) 124
TABLE 48 ON-PREMISES: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY REGION, 2021–2026 (USD MILLION) 124
7.2.1 PUBLIC CLOUD 125
TABLE 49 PUBLIC CLOUD: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY REGION, 2016–2020 (USD MILLION) 125
TABLE 50 PUBLIC CLOUD: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY REGION, 2021–2026 (USD MILLION) 125
7.3 HYBRID CLOUD 126
TABLE 51 HYBRID CLOUD: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY REGION, 2016–2020 (USD MILLION) 126
TABLE 52 HYBRID CLOUD: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY REGION, 2021–2026 (USD MILLION) 126
8 UNIFIED COMMUNICATION AND COLLABORATION MARKET, BY ORGANIZATION SIZE 127
8.1 INTRODUCTION 128
FIGURE 52 SMALL AND MEDIUM-SIZED ENTERPRISES SEGMENT TO GROW
AT A HIGHER CAGR DURING THE FORECAST PERIOD 128
TABLE 53 UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE,
BY ORGANIZATION SIZE, 2016–2020 (USD MILLION) 128
TABLE 54 UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE,
BY ORGANIZATION SIZE, 2021–2026 (USD MILLION) 129
8.2 LARGE ENTERPRISES 129
TABLE 55 LARGE ENTERPRISES: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY REGION, 2016–2020 (USD MILLION) 130
TABLE 56 LARGE ENTERPRISES: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY REGION, 2021–2026 (USD MILLION) 130
8.3 SMALL AND MEDIUM-SIZED ENTERPRISES 131
TABLE 57 SMALL AND MEDIUM-SIZED ENTERPRISES: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY REGION, 2016–2020 (USD MILLION) 131
TABLE 58 SMALL AND MEDIUM-SIZED ENTERPRISES: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY REGION, 2021–2026 (USD MILLION) 131
9 UNIFIED COMMUNICATION AND COLLABORATION MARKET, BY VERTICAL 132
9.1 INTRODUCTION 133
9.1.1 VERTICALS: UNIFIED COMMUNICATION AND COLLABORATION
MARKET DRIVERS 133
9.1.2 VERTICALS: COVID-19 IMPACT 134
FIGURE 53 IT AND TELECOM VERTICAL TO GROW AT THE HIGHEST CAGR DURING
THE FORECAST PERIOD 134
TABLE 59 UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE,
BY VERTICAL, 2016–2020 (USD MILLION) 135
TABLE 60 UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE,
BY VERTICAL, 2021–2026 (USD MILLION) 135
9.2 BANKING, FINANCIAL SERVICES, AND INSURANCE 136
TABLE 61 BANKING, FINANCIAL SERVICES, AND INSURANCE: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY REGION,
2016–2020 (USD MILLION) 136
TABLE 62 BANKING, FINANCIAL SERVICES, AND INSURANCE: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY REGION,
2021–2026 (USD MILLION) 136
9.3 IT AND TELECOM 137
TABLE 63 IT AND TELECOM: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY REGION, 2016–2020 (USD MILLION) 137
TABLE 64 IT AND TELECOM: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY REGION, 2021–2026 (USD MILLION) 137
9.4 HEALTHCARE 138
TABLE 65 HEALTHCARE: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY REGION, 2016–2020 (USD MILLION) 138
TABLE 66 HEALTHCARE: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY REGION, 2021–2026 (USD MILLION) 138
9.5 RETAIL AND CONSUMER GOODS 139
TABLE 67 RETAIL AND CONSUMER GOODS: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY REGION, 2016–2020 (USD MILLION) 139
TABLE 68 RETAIL AND CONSUMER GOODS: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY REGION, 2021–2026 (USD MILLION) 139
9.6 PUBLIC SECTOR AND UTILITIES 140
TABLE 69 PUBLIC SECTOR AND UTILITIES: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY REGION, 2016–2020 (USD MILLION) 140
TABLE 70 PUBLIC SECTOR AND UTILITIES: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY REGION, 2021–2026 (USD MILLION) 140
9.7 LOGISTICS AND TRANSPORTATION 141
TABLE 71 LOGISTICS AND TRANSPORTATION: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY REGION, 2016–2020 (USD MILLION) 141
TABLE 72 LOGISTICS AND TRANSPORTATION: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY REGION, 2021–2026 (USD MILLION) 141
9.8 TRAVEL AND HOSPITALITY 142
TABLE 73 TRAVEL AND HOSPITALITY: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY REGION, 2016–2020 (USD MILLION) 142
TABLE 74 TRAVEL AND HOSPITALITY: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY REGION, 2021–2026 (USD MILLION) 142
9.9 OTHER VERTICALS 143
TABLE 75 OTHER VERTICALS: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY REGION, 2016–2020 (USD MILLION) 144
TABLE 76 OTHER VERTICALS: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY REGION, 2021–2026 (USD MILLION) 144
10 GEOGRAPHIC ANALYSIS 145
10.1 INTRODUCTION 146
FIGURE 54 ASIA PACIFIC TO WITNESS SIGNIFICANT GROWTH DURING THE FORECAST PERIOD 146
TABLE 77 UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY REGION, 2016–2020 (USD MILLION) 146
TABLE 78 UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY REGION, 2021–2026 (USD MILLION) 147
?
10.2 NORTH AMERICA 147
10.2.1 NORTH AMERICA: UNIFIED COMMUNICATION AND COLLABORATION
MARKET DRIVERS 147
10.2.2 NORTH AMERICA: COVID-19 IMPACT 148
FIGURE 55 NORTH AMERICA: MARKET SNAPSHOT 148
TABLE 79 NORTH AMERICA: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY COMPONENT, 2016–2020 (USD MILLION) 149
TABLE 80 NORTH AMERICA: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY COMPONENT, 2021–2026 (USD MILLION) 149
TABLE 81 NORTH AMERICA: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY TYPES, 2016–2020 (USD MILLION) 149
TABLE 82 NORTH AMERICA: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY TYPES, 2021–2026 (USD MILLION) 149
TABLE 83 NORTH AMERICA: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY UCAAS, 2016–2020 (USD MILLION) 150
TABLE 84 NORTH AMERICA: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY UCAAS,2021–2026 (USD MILLION) 150
TABLE 85 NORTH AMERICA: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY IP TELEPHONY, 2016–2020 (USD MILLION) 150
TABLE 86 UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE,
BY IP TELEPHONY, 2021–2026 (USD MILLION) 150
TABLE 87 NORTH AMERICA: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY VIDEO CONFERENCING SYSTEM, 2016–2020 (USD MILLION) 151
TABLE 88 NORTH AMERICA: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY VIDEO CONFERENCING SYSTEM, 2021–2026 (USD MILLION) 151
TABLE 89 NORTH AMERICA: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY SERVICES, 2016–2020 (USD MILLION) 151
TABLE 90 NORTH AMERICA: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY SERVICES, 2021–2026 (USD MILLION) 151
TABLE 91 NORTH AMERICA: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY DEPLOYMENT MODE, 2016–2020 (USD MILLION) 152
TABLE 92 NORTH AMERICA: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY DEPLOYMENT MODE, 2021–2026 (USD MILLION) 152
TABLE 93 NORTH AMERICA: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY ORGANIZATION SIZE, 2016–2020 (USD MILLION) 152
TABLE 94 NORTH AMERICA: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY ORGANIZATION SIZE, 2021–2026 (USD MILLION) 152
TABLE 95 NORTH AMERICA: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY VERTICAL, 2016–2020(USD MILLION) 153
TABLE 96 NORTH AMERICA: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY VERTICAL, 2021–2026 (USD MILLION) 153
TABLE 97 NORTH AMERICA: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY COUNTRY, 2016–2020 (USD MILLION) 153
TABLE 98 NORTH AMERICA: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY COUNTRY, 2021–2026 (USD MILLION) 154
10.2.3 UNITED STATES 154
TABLE 99 UNITED STATES: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY ORGANIZATION SIZE, 2016–2020 (USD MILLION) 154
TABLE 100 UNITED STATES: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY ORGANIZATION SIZE, 2021–2026 (USD MILLION) 154
10.2.4 CANADA 155
TABLE 101 CANADA: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE,
BY ORGANIZATION SIZE, 2016–2020 (USD MILLION) 155
TABLE 102 CANADA: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE,
BY ORGANIZATION SIZE, 2021–2026 (USD MILLION) 155
10.3 EUROPE 155
10.3.1 EUROPE: UNIFIED COMMUNICATIONS AS A SERVICE MARKET DRIVERS 156
10.3.2 EUROPE: COVID-19 IMPACT 156
TABLE 103 EUROPE: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE,
BY COMPONENT, 2016–2020 (USD MILLION) 156
TABLE 104 EUROPE: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE,
BY COMPONENT, 2021–2026 (USD MILLION) 156
TABLE 105 EUROPE: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE,
BY TYPES, 2016–2020 (USD MILLION) 157
TABLE 106 EUROPE: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE,
BY TYPES, 2021–2026 (USD MILLION) 157
TABLE 107 EUROPE: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE,
BY UCAAS, 2016–2020 (USD MILLION) 157
TABLE 108 EUROPE: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE,
BY UCAAS, 2021–2026 (USD MILLION) 158
TABLE 109 EUROPE: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE,
BY IP TELEPHONY, 2016–2020 (USD MILLION) 158
TABLE 110 EUROPE: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE,
BY IP TELEPHONY, 2021–2026 (USD MILLION) 158
TABLE 111 EUROPE: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE,
BY VIDEO CONFERENCING SYSTEM, 2016–2020 (USD MILLION) 158
TABLE 112 EUROPE: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE,
BY VIDEO CONFERENCING SYSTEM, 2021–2026 (USD MILLION) 159
TABLE 113 EUROPE: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE,
BY SERVICE, 2016–2020 (USD MILLION) 159
TABLE 114 EUROPE: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE,
BY SERVICE, 2021–2026 (USD MILLION) 159
TABLE 115 EUROPE: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE,
BY DEPLOYMENT MODE, 2016–2020 (USD MILLION) 159
TABLE 116 EUROPE: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE,
BY DEPLOYMENT MODE, 2021–2026 (USD MILLION) 160
TABLE 117 EUROPE: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE,
BY ORGANIZATION SIZE, 2016–2020 (USD MILLION) 160
TABLE 118 EUROPE: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE,
BY ORGANIZATION SIZE, 2021–2026 (USD MILLION) 160
TABLE 119 EUROPE: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE,
BY VERTICAL, 2016–2020(USD MILLION) 161
TABLE 120 EUROPE: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE,
BY VERTICAL, 2021–2026 (USD MILLION) 161
TABLE 121 EUROPE: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE,
BY COUNTRY, 2016–2020 (USD MILLION) 161
TABLE 122 EUROPE: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE,
BY COUNTRY, 2021–2026 (USD MILLION) 162
10.3.3 UNITED KINGDOM 162
TABLE 123 UNITED KINGDOM: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY ORGANIZATION SIZE, 2016–2020 (USD MILLION) 162
TABLE 124 UNITED KINGDOM: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY ORGANIZATION SIZE, 2021–2026 (USD MILLION) 163
10.3.4 GERMANY 163
TABLE 125 GERMANY: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY ORGANIZATION SIZE, 2016–2020 (USD MILLION) 163
TABLE 126 GERMANY: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY ORGANIZATION SIZE, 2021–2026 (USD MILLION) 163
10.3.5 FRANCE 164
TABLE 127 FRANCE: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE,
BY ORGANIZATION SIZE, 2016–2020 (USD MILLION) 164
TABLE 128 FRANCE: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE,
BY ORGANIZATION SIZE, 2021–2026 (USD MILLION) 164
10.3.6 REST OF EUROPE 165
TABLE 129 REST OF EUROPE: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY ORGANIZATION SIZE, 2016–2020 (USD MILLION) 165
TABLE 130 REST OF EUROPE: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY ORGANIZATION SIZE, 2021–2026 (USD MILLION) 165
10.4 ASIA PACIFIC 166
10.4.1 ASIA PACIFIC: UNIFIED COMMUNICATIONS AS A SERVICE MARKET DRIVERS 166
10.4.2 ASIA PACIFIC: COVID-19 IMPACT 166
FIGURE 56 ASIA PACIFIC: MARKET SNAPSHOT 167
TABLE 131 ASIA PACIFIC: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY COMPONENT, 2016–2020 (USD MILLION) 167
TABLE 132 ASIA PACIFIC: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY COMPONENT, 2021–2026 (USD MILLION) 168
TABLE 133 ASIA PACIFIC: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY TYPES, 2016–2020 (USD MILLION) 168
TABLE 134 ASIA PACIFIC: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY TYPES, 2021–2026 (USD MILLION) 168
TABLE 135 ASIA PACIFIC: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY UCAAS, 2016–2020 (USD MILLION) 168
TABLE 136 ASIA PACIFIC: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY UCAAS, 2021–2026 (USD MILLION) 169
TABLE 137 ASIA PACIFIC: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY IP TELEPHONY, 2016–2020 (USD MILLION) 169
TABLE 138 ASIA PACIFIC: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY IP TELEPHONY, 2021–2026 (USD MILLION) 169
TABLE 139 ASIA PACIFIC: UNIFIED COMMUNICATION AND COLLABORATION MARKET SIZE, BY VIDEO CONFERENCING SYSTEM, 2016–2020 (USD MILLION) 169
TABLE 140 ASIA PACI