Table of Content

1 Research Methodology

2 Research Objectives

3 Research Process

4 Scope & Coverage
4.1 Market Definition
4.1.1 Inclusions
4.1.2 Exclusions
4.1.3 Market Estimation Caveats
4.2 Base Year
4.3 Scope of The Study
4.4 Market Segments
4.4.1 Market Segmentation by Component
4.4.2 Market Segmentation by Organization Size
4.4.3 Market Segmentation by Industry Vertical
4.4.4 Market Segmentation by Geography

5 Report Assumptions & Caveats
5.1 Key Caveats
5.2 Currency Conversion
5.3 Market Derivation

6 Market at a Glance

7 Introduction
7.1 Overview
7.1.1 UCaaS v/s On-Premises Unified Communication (UC)
7.2 Functioning of UCaaS
7.3 UCaaS Architectures
7.3.1 Single-Tenancy Model
7.3.2 Multi-Tenancy Model
7.3.3 Hybrid Model
7.4 UCaaS in Various Departments
7.4.1 Marketing
7.4.2 Production
7.4.3 Sales
7.4.4 Customer Service
7.6 Impact Of COVID-19

8 Market Opportunities & Trends
8.1 Increasing Penetration Of 5G Network & SD-Wan
8.2 Growing Trend of Bring Your Own Device (BYOD)
8.3 Advances in AI-Based Technologies

9 Market Growth Enablers
9.1 Usage Across Industries
9.2 Lower Total Cost of Ownership (TCO)
9.3 Remote Working and Distance Learning

10 Market Restraints
10.1 Vulnerable to Security Concern
10.2 Susceptible to Several Barriers

11 Market Landscape
11.1 Market Overview
11.2 Distribution Channel Analysis
11.3 Demand Insights
11.4 Market Size & Forecast
11.5 Five Forces Analysis
11.5.1 Threat of New Entrants
11.5.2 Bargaining Power of Suppliers
11.5.3 Bargaining Power of Buyers
11.5.4 Threat of Substitutes
11.5.5 Competitive Rivalry

12 Use Cases
12.1 Case Study 1
12.1.1 UCaaS solutions from RingCentral helps Insurance Client Offer the Best Customer Service & High Employee Satisfaction
12.2 Case Study 2
12.2.1 Education Industry client deploy Mitel UCaaS to save cost on in-house equipment
12.3 Case Study 3
12.3.1 A Retail Client Deployed RingCentral UCaaS to Transform Its IT Infrastructure to Cloud, Provide Flexibility to Employees, and Save Costs

13 Component
13.1 Market Snapshot & Growth Engine
13.2 Market Overview
13.3 Telephony
13.3.1 Market Overview
13.3.2 Market Size & Forecast
13.3.3 Market by Geography
13.4 Conferencing
13.4.1 Market Overview
13.4.2 Market Size & Forecast
13.4.3 Market by Geography
13.5 Unified Messaging
13.5.1 Market Overview
13.5.2 Market Size & Forecast
13.5.3 Market by Geography

14 Organization Size
14.1 Market Snapshot & Growth Engine
14.2 Market Overview
14.3 Large Enterprises
14.3.1 Market Overview
14.3.2 Market Size & Forecast
14.3.3 Market by Geography
14.4 Small and Medium Enterprises
14.4.1 Market Overview
14.4.2 Market Size & Forecast
14.4.3 Market by Geography

15 Industry Vertical
15.1 Market Snapshot & Growth Engine
15.2 Market Overview
15.3 Telecom & IT
15.3.1 Market Overview
15.3.2 Market Size & Forecast
15.3.3 Market by Geography
15.4 Healthcare
15.4.1 Market Overview
15.4.2 Market Size & Forecast
15.4.3 Market by Geography
15.5 Banking, Financial Services & Insurance
15.5.1 Market Overview
15.5.2 Market Size & Forecast
15.5.3 Market by Geography
15.6 Retail and Consumer Goods
15.6.1 Market Overview
15.6.2 Market Size & Forecast
15.6.3 Market by Geography
15.7 Education
15.7.1 Market Overview
15.7.2 Market Size & Forecast
15.7.3 Market by Geography
15.8 Transportation & Logistics
15.8.1 Market Overview
15.8.2 Market Size & Forecast
15.8.3 Market by Geography
15.9 Travel and Hospitality
15.9.1 Market Overview
15.9.2 Market Size & Forecast
15.9.3 Market by Geography
15.10 Other Industry Vertical
15.10.1 Market Overview
15.10.2 Public Sector
15.10.3 Media & Entertainment
15.10.4 Manufacturing
15.10.5 Market Size & Forecast
15.10.6 Market by Geography

16 Geography
16.1 Market Snapshot & Growth Engine
16.2 Geographic Overview

17 North America
17.1 Market Overview
17.2 Market Size & Forecast
17.3 Component
17.3.1 Market Size & Forecast
17.4 Organization Size
17.4.1 Market Size & Forecast
17.5 Industry Vertical
17.5.1 Market Size & Forecast
17.6 Key Countries
17.6.1 US: Market Size & Forecast
17.6.2 Canada: Market Size & Forecast

18 Europe
18.1 Market Overview
18.2 Market Size & Forecast
18.3 Component
18.3.1 Market Size & Forecast
18.4 Organization Size
18.4.1 Market Size & Forecast
18.5 Industry Vertical
18.5.1 Market Size & Forecast
18.6 Key Countries
18.6.1 UK: Market Size & Forecast
18.6.2 Germany: Market Size & Forecast
18.6.3 France: Market Size & Forecast
18.6.4 Spain: Market Size & Forecast
18.6.5 Italy: Market Size & Forecast

19 APAC
19.1 Market Overview
19.2 Market Size & Forecast
19.3 Component
19.3.1 Market Size & Forecast
19.4 Organization Size
19.4.1 Market Size & Forecast
19.5 Industry Vertical
19.5.1 Market Size & Forecast
19.6 Key Countries
19.6.1 China: Market Size & Forecast
19.6.2 India: Market Size & Forecast
19.6.3 Japan: Market Size & Forecast
19.6.4 Australia: Market Size & Forecast
19.6.5 South Korea: Market Size & Forecast

20 Middle East and Africa
20.1 Market Overview
20.2 Market Size & Forecast
20.3 Component
20.3.1 Market Size & Forecast
20.4 Organization Size
20.4.1 Market Size & Forecast
20.5 Industry Vertical
20.5.1 Market Size & Forecast
20.6 Key Countries
20.6.1 Saudi Arabia: Market Size & Forecast
20.6.2 UAE: Market Size & Forecast
20.6.3 South Africa: Market Size & Forecast

21 Latin America
21.1 Market Overview
21.2 Market Size & Forecast
21.3 Component
21.3.1 Market Size & Forecast
21.4 Organization Size
21.4.1 Market Size & Forecast
21.5 Industry Vertical
21.5.1 Market Size & Forecast
21.6 Key Countries
21.6.1 Brazil: Market Size & Forecast
21.6.2 Mexico: Market Size & Forecast
21.6.3 Rest of Latin America: Market Size & Forecast

22 Competitive Landscape
22.1 Competition Overview

23 Key Company Profiles
23.1 8?8
23.1.1 Business Overview
23.1.2 Product Offerings
23.1.3 Key Strategies
23.1.4 Key Strengths
23.1.5 Key Opportunities
23.2 Cisco
23.2.1 Business Overview
23.2.2 Product Offerings
23.2.3 Key Strategies
23.2.4 Key Strengths
23.2.5 Key Opportunities
23.3 Google
23.3.1 Business Overview
23.3.2 Product Offerings
23.3.3 Key Strategies
23.3.4 Key Strengths
23.3.5 Key Opportunities
23.4 Logmein
23.4.1 Business Overview
23.4.2 Product Offerings
23.4.3 Key Strategies
23.4.4 Key Strengths
23.4.5 Key Opportunities
23.5 Microsoft
23.5.1 Business Overview
23.5.2 Product Offerings
23.5.3 Key Strategies
23.5.4 Key Strengths
23.5.5 Key Opportunities
23.6 Mitel
23.6.1 Business Overview
23.6.2 Product Offerings
23.6.3 Key Strategies
23.6.4 Key Strengths
23.6.5 Key Opportunities
23.7 Ringcentral
23.7.1 Business Overview
23.7.2 Product Offerings
23.7.3 Key Strategies
23.7.4 Key Strengths
23.7.5 Key Opportunities
23.8 Vonage
23.8.1 Business Overview
23.8.2 Product Offerings
23.8.3 Key Strategies
23.8.4 Key Strengths
23.8.5 Key Opportunities

24 Other Prominent Vendors
24.1 Alcatel Lucent Enterprise
24.1.1 Business Overview
24.1.2 Product Offerings
24.2 Cloud Connect Communications
24.2.1 Business Overview
24.2.2 Product Offerings
24.3 Dialpad
24.3.1 Business Overview
24.3.2 Product Offerings
24.4 Digerati Technologies
24.4.1 Business Overview
24.4.2 Product Offerings
24.5 Fuze
24.5.1 Business Overview
24.5.2 Product Offerings
24.6 Intrado
24.6.1 Business Overview
24.6.2 Product Offerings
24.7 Masergy
24.7.1 Business Overview
24.7.2 Product Offerings
24.8 Nextiva
24.8.1 Business Overview
24.8.2 Product Offerings
24.9 NTT Communications
24.9.1 Business Overview
24.9.2 Product Offerings
24.10 Orange SA
24.10.1 Business Overview
24.10.2 Product Offerings
24.11 Revation Systems
24.11.1 Business Overview
24.11.2 Product Offerings
24.12 Starblue
24.12.1 Business Overview
24.12.2 Product Offerings
24.13 Verizon
24.13.1 Business Overview
24.13.2 Product Offerings
24.14 Windstream
24.14.1 Business Overview
24.14.2 Product Offerings
24.15 Zoom
24.15.1 Business Overview
24.15.2 Product Offerings

25 New Developments
25.1 Mergers, Acquisitions and Partnerships
25.2 New Product Launches

26 Report Summary
26.1 Key Takeaways
26.2 Strategic Recommendations

27 Quantitative Summary
27.1 Geography
27.1.1 Market Size & Forecast (Value)
27.1.2 Market Size & Forecast (% Revenue)
27.2 North America
27.2.1 Component: Market Size and Forecast
27.2.2 Organization Size: Market Size & Forecast
27.2.3 Industry Vertical: Market Size & Forecast
27.3 Europe
27.3.1 Component: Market Size and Forecast
27.3.2 Organization Size: Market Size & Forecast
27.3.3 Industry Vertical: Market Size & Forecast
27.4 APAC
27.4.1 Component: Market Size and Forecast
27.4.2 Organization Size: Market Size & Forecast
27.4.3 Industry Vertical: Market Size & Forecast
27.5 Middle East & Africa
27.5.1 Component: Market Size and Forecast
27.5.2 Organization Size: Market Size & Forecast
27.5.3 Industry Vertical: Market Size & Forecast
27.6 Latin America
27.6.1 Component: Market Size and Forecast
27.6.2 Organization Size: Market Size & Forecast
27.6.3 Industry Vertical: Market Size & Forecast
27.7 Component
27.7.1 Market Size and Forecast
27.8 Organization Size
27.8.1 Market Size & Forecast
27.9 Industry Vertical
27.9.1 Market Size & Forecast

28 Appendix
28.1 Abbreviations



List of Figures

LIST OF EXHIBITS

Exhibit 1 Segmentation of Global UCaaS Market
Exhibit 2 Market Size Calculation Approach 2020
Exhibit 3 Benefits of UCaaS to Buyers and Suppliers
Exhibit 4 Difference Between UCaaS & On-Premises Unified Communication
Exhibit 5 Workflow in UCaaS
Exhibit 6 Types of UCaaS Architectures
Exhibit 7 Remote Working-Key Insights 2020
Exhibit 8 Impact of Increasing Penetration of 5G Network & SD-WAN
Exhibit 9 Impact of Growing Trend of Bring Your Own Device
Exhibit 10 Key Statistics- Bring Your Own Device- 2019
Exhibit 11 Impact of Advances in AI-Based Technologies
Exhibit 12 Artificial Intelligence Application in UCaaS
Exhibit 13 Impact of Usage Across Industries
Exhibit 14 Impact of Lower Total Cost of Ownership (TCO)
Exhibit 15 Types of Costs Incurred by Enterprises in Traditional UC
Exhibit 16 Impact of Remote Working and Distance Learning
Exhibit 17 Impact of Vulnerable to Security Concern
Exhibit 18 Threats Associated with UCaaS
Exhibit 19 Impact of Susceptible to Several Barriers
Exhibit 20 Classification of Barriers in UCaaS
Exhibit 21 Key Factors Driving Demand for UCaaS
Exhibit 22 Key Statistical facts Affecting UCaaS Market
Exhibit 23 Global UCaaS Market 2020–2026 ($ billion)
Exhibit 24 Five Forces Analysis 2020
Exhibit 25 Incremental Growth by Component 2020 & 2026
Exhibit 26 Components of UCaaS
Exhibit 27 Key Insights of Various Components of UCaaS
Exhibit 28 Classification of Telephony
Exhibit 29 Global UCaaS Market by Telephony 2020–2026 ($ billion)
Exhibit 30 Classification of Conferencing
Exhibit 31 Global UCaaS Market by Conferencing 2020–2026 ($ billion)
Exhibit 32 Components of Unified Messaging
Exhibit 33 Global UCaaS Market by Unified Messaging 2020–2026 ($ billion)
Exhibit 34 Incremental Growth by Organization Size 2020 & 2026
Exhibit 35 Classification of UCaaS Market Based on Organization Size
Exhibit 36 Global UCaaS Market by Organization Size 2020
Exhibit 37 Global UCaaS Market by Large Enterprises 2020–2026 ($ billion)
Exhibit 38 Challenges Faced by Small Enterprises
Exhibit 39 Global UCaaS Market by SMEs 2020–2026 ($ billion)
Exhibit 40 Incremental Growth by Industry Vertical 2020 & 2026
Exhibit 41 Classification of UCaaS Market based on Industry Vertical
Exhibit 42 Global UCaaS Market by Industry Vertical 2020 (% revenue share)
Exhibit 43 Global UCaaS Market by Telecom & IT 2020–2026 ($ billion)
Exhibit 44 Benefits of UCaaS to Healthcare Industry
Exhibit 45 Global UCaaS Market by Healthcare Industry 2020–2026 ($ billion)
Exhibit 46 Global UCaaS Market by BFSI 2020–2026 ($ billion)
Exhibit 47 Benefits of UCaaS to Retail Industry
Exhibit 48 Global UCaaS Market by Retail & Consumer Good 2020–2026 ($ billion)
Exhibit 49 Global UCaaS Market by Education Industry 2020–2026 ($ billion)
Exhibit 50 Flow of Goods During Transportation
Exhibit 51 Global UCaaS Market by Transportation & Logistics Industry 2020–2026 ($ billion)
Exhibit 52 Benefits of UCaaS to Hospitality Industry
Exhibit 53 Global UCaaS Market by Travel & Hospitality Industry 2020–2026 ($ billion)
Exhibit 54 Global UCaaS Market by Other Industry Verticals 2020–2026 ($ billion)
Exhibit 55 Incremental Growth by Geography 2020 & 2026
Exhibit 56 Market Share and CAGR of Various Regions-2020 (%)
Exhibit 57 North American Countries 2020 (% share)
Exhibit 58 UCaaS Market in North America 2020–2026 ($ billion)
Exhibit 59 Incremental Growth in North America 2020 & 2026
Exhibit 60 Small Businesses in US 2017-2020 (millions)
Exhibit 61 UCaaS Market in US 2020–2026 ($ billion)
Exhibit 62 Life Expectancy and Healthcare Sector in Canada 2019
Exhibit 63 UCaaS Market in Canada 2020–2026 ($ billion)
Exhibit 64 Market Size and Incremental Growth of Major European Countries 2020 ($ billion)
Exhibit 65 UCaaS Market in Europe 2020–2026 ($ billion)
Exhibit 66 Incremental Growth in Europe 2020 & 2026
Exhibit 67 Private Sector Business-Key Statistics 2019 UK
Exhibit 68 Popular Internal and External Communication Channel used by Businesses in UK.
Exhibit 69 UCaaS Market in UK 2020–2026 ($ billion)
Exhibit 70 Firms Using Cloud Services Across Countries 2018 (% share)
Exhibit 71 UCaaS Market in Germany 2020–2026 ($ billion)
Exhibit 72 UCaaS Market in France 2020–2026 ($ billion)
Exhibit 73 Key Automotive Industry Statistics in Spain 2019
Exhibit 74 UCaaS Market in Spain 2020–2026 ($ billion)
Exhibit 75 Single Asset Hotel Investment in Italy-2015-2019 ($ billion)
Exhibit 76 UCaaS Market in Italy 2020–2026 ($ billion)
Exhibit 77 Market Share and Growth Momentum of Major Asia Pacific Countries-2020
Exhibit 78 UCaaS Market in APAC 2020–2026 ($ billion)
Exhibit 79 Incremental Growth in APAC 2020 & 2026
Exhibit 80 UCaaS Market in China 2020–2026 ($ billion)
Exhibit 81 Growth of Micro, Small, and Medium Enterprises in India from 2019-2020
Exhibit 82 UCaaS Market in India 2020–2026 ($ billion)
Exhibit 83 UCaaS Market in Japan 2020–2026 ($ billion)
Exhibit 84 UCaaS Market in Australia 2020–2026 ($ billion)
Exhibit 85 UCaaS Market in South Korea 2020–2026 ($ billion)
Exhibit 86 Population Using Internet in MEA 2019 (% share)
Exhibit 87 Market Size and Incremental Growth of Key Countries in Middle East and Africa-2020 ($ billion)
Exhibit 88 UCaaS Market in Middle East & Africa 2020–2026 ($ billion)
Exhibit 89 Incremental Growth in MEA 2020 & 2026
Exhibit 90 UCaaS Market in Saudi Arabia 2020–2026 ($ billion)
Exhibit 91 UCaaS Market in UAE 2020–2026 ($ billion)
Exhibit 92 UCaaS Market in South Africa 2020–2026 ($ billion)
Exhibit 93 Market Size and Incremental Growth of Key Countries in Latin America-2020
Exhibit 94 Online Statistics from 2014-2019-Latin America
Exhibit 95 UCaaS Market in Latin America 2020–2026 ($ billion)
Exhibit 96 Incremental Growth in Latin America 2020 & 2026
Exhibit 97 UCaaS Market in Brazil 2020–2026 ($ billion)
Exhibit 98 UCaaS Market in Mexico 2020–2026 ($ billion)
Exhibit 99 UCaaS Market in Rest of Latin America 2020–2026 ($ billion)
Exhibit 100 UCaaS Vendors by Revenue 2020 (% share)

List of Tables

LIST OF TABLES

Table 1 Key Caveats
Table 2 Currency Conversion 2013?2020
Table 3 Global UCaaS Market by Telephony - by Geography 2020?2026 ($ billion)
Table 4 Global UCaaS Market by Conferencing by Geography 2020?2026 ($ billion)
Table 5 Global Unified Messaging UCaaS Market by Geography 2020?2026 ($ billion)
Table 6 Global Large Enterprises UCaaS Market by Geography 2020?2026 ($ billion)
Table 7 Global SMEs UCaaS Market by Geography 2020?2026 ($ billion)
Table 8 Global UCaaS Market by Telecom & IT - by Geography 2020?2026 ($ billion)
Table 9 Global Healthcare UCaaS Market by Geography 2020?2026 ($ billion)
Table 10 Global BFSI UCaaS Market by Geography 2020?2026 ($ billion)
Table 11 Global Retail & Consumer Good UCaaS Market by Geography 2020?2026 ($ billion)
Table 12 Global Education UCaaS Market by Geography 2020?2026 ($ billion)
Table 13 Global Transportation & Logistics UCaaS Market by Geography 2020?2026 ($ billion)
Table 14 Global UCaaS Travel & Hospitality Market by Geography 2020?2026 ($ billion)
Table 15 Global Other Industry Verticals UCaaS Market by Geography 2020?2026 ($ billion)
Table 16 UCaaS Market by Component in North America 2020?2026 ($ billion)
Table 17 UCaaS Market by Organization Size in North America 2020?2026 ($ billion)
Table 18 UCaaS Market by Industry Vertical in North America 2020?2026 ($ billion)
Table 19 UCaaS Market by Component in Europe 2020?2026 ($ billion)
Table 20 UCaaS Market by Organization Size in Europe 2020?2026 ($ billion)
Table 21 UCaaS Market by Industry Vertical in Europe 2020?2026 ($ billion)
Table 22 UCaaS Market by Component in APAC 2020?2026 ($ billion)
Table 23 UCaaS Market by Organization Size in APAC 2020?2026 ($ billion)
Table 24 UCaaS Market by Industry Vertical in APAC 2020?2026 ($ billion)
Table 25 Industry Wise Adoption of Work from Home in Japan 2020 (% share)
Table 26 Number of Businesses by Employee Count as of June 2019
Table 27 Number of Businesses with Annual Turnover 2019
Table 28 UCaaS Market by Component in MEA 2020?2026 ($ billion)
Table 29 UCaaS Market by Organization Size in MEA 2020?2026 ($ billion)
Table 30 UCaaS Market by Industry Vertical in MEA 2020?2026 ($ billion)
Table 31 UCaaS Market by Component in Latin America 2020?2026 ($ billion)
Table 32 UCaaS Market by Organization Size in Latin America 2020?2026 ($ billion)
Table 33 UCaaS Market by Industry Vertical in Latin America 2020?2026 ($ billion)
Table 34 8?8: Major Product Offerings
Table 35 Cisco: Major Product Offerings
Table 36 Google: Major Product Offerings
Table 37 LogMeIn: Major Product Offerings
Table 38 Microsoft: Major Product Offerings
Table 39 Mitel: Major Product Offerings
Table 40 RingCentral: Major Product Offerings
Table 41 Vonage: Major Product Offerings
Table 42 Alcatel Lucent Enterprise: Major Product Offerings
Table 43 Cloud Connect Communications: Major Product Offerings
Table 44 Dialpad: Major Product Offerings
Table 45 Digerati Technologies: Major Product Offerings
Table 46 Fuze: Major Product Offerings
Table 47 Intrado: Major Product Offerings
Table 48 Masergy: Major Product Offerings
Table 49 Nextiva: Major Product Offerings
Table 50 NTT Communications: Major Product Offerings
Table 51 Orange SA: Major Product Offerings
Table 52 Revation Systems: Major Product Offerings
Table 53 StarBlue: Major Product Offerings
Table 54 Verizon: Major Product Offerings
Table 55 Windstream: Major Product Offerings
Table 56 Zoom: Major Product Offerings
Table 57 Global UCaaS Market by Geography 2020?2026 ($ billion)
Table 58 Global UCaaS Market by Geography 2020?2026 (Revenue %)
Table 59 UCaaS Market by Component in North America 2020?2026 ($ billion)
Table 60 UCaaS Market by Organization Size in North America 2020?2026 ($ billion)
Table 61 UCaaS Market by Industry Vertical in North America 2020?2026 ($ billion)
Table 62 UCaaS Market by Component in Europe 2020?2026 ($ billion)
Table 63 UCaaS Market by Organization Size in Europe 2020?2026 ($ billion)
Table 64 UCaaS Market by Industry Vertical in Europe 2020?2026 ($ billion)
Table 65 UCaaS Market by Component in APAC 2020?2026 ($ billion)
Table 66 UCaaS Market by Organization Size in APAC 2020?2026 ($ billion)
Table 67 UCaaS Market by Industry Vertical in APAC 2020?2026 ($ billion)
Table 68 UCaaS Market by Component in MEA 2020?2026 ($ billion)
Table 69 UCaaS Market by Organization Size in MEA 2020?2026 ($ billion)
Table 70 UCaaS Market by Industry Vertical in MEA 2020?2026 ($ billion)
Table 71 UCaaS Market by Component in Latin America 2020?2026 ($ billion)
Table 72 UCaaS Market by Organization Size in Latin America 2020?2026 ($ billion)
Table 73 UCaaS Market by Industry Vertical in Latin America 2020?2026 ($ billion)
Table 74 Global UCaaS Market by Component 2020?2026 ($ billion)
Table 75 Global UCaaS Market by Component 2020?2026 (Revenue %)
Table 76 Global UCaaS Market by Organization Size 2020?2026 ($ billion)
Table 77 Global UCaaS Market by Organization Size2020?2026 (Revenue %)
Table 78 Global UCaaS Market by Industry Vertical 2020?2026 ($ billion)
Table 79 Global UCaaS Market by Industry Vertical 2020?2026 (Revenue %)