Table of Content

TABLE OF CONTENTS

1 INTRODUCTION 20
1.1 STUDY OBJECTIVES 20
1.2 MARKET DEFINITION & SCOPE 20
1.2.1 INCLUSIONS AND EXCLUSIONS 21
1.3 SCOPE 22
1.3.1 MARKETS COVERED 22
1.3.2 YEARS CONSIDERED 22
1.4 CURRENCY 23
1.5 LIMITATIONS 23
1.6 MARKET STAKEHOLDERS 23
2 RESEARCH METHODOLOGY 24
2.1 RESEARCH DATA 24
2.1.1 SECONDARY DATA 25
2.1.1.1 Secondary sources 25
2.1.2 PRIMARY DATA 25
2.1.2.1 Primary sources 26
2.1.2.2 Key industry insights 27
2.1.2.3 Breakdown of primaries 27
2.2 MARKET SIZE ESTIMATION 28
2.2.1 BOTTOM-UP APPROACH 30
2.2.1.1 Approach for capturing market size using bottom-up analysis (demand side) 30
2.2.2 TOP-DOWN APPROACH 31
2.2.2.1 Approach for capturing market share using top-down analysis 
(supply side) 31
2.3 MARKET BREAKDOWN AND DATA TRIANGULATION 33
2.4 RESEARCH ASSUMPTIONS 34
3 EXECUTIVE SUMMARY 35
4 PREMIUM INSIGHTS 39
4.1 ATTRACTIVE GROWTH OPPORTUNITIES IN SMART RETAIL MARKET 39
4.2 SMART RETAIL MARKET, BY REGION 39
4.3 SMART RETAIL MARKET, BY SYSTEM AND APPLICATION 40
4.4 SMART RETAIL MARKET, BY COUNTRY 41

5 MARKET OVERVIEW 42
5.1 INTRODUCTION 42
5.2 MARKET DYNAMICS 42
5.2.1 DRIVERS 43
5.2.1.1 Increasing use of robots and automation to offer shopping convenience to customers 43
5.2.1.2 Rising adoption of big data analytics, machine learning, blockchain, and artificial intelligence technologies by retailers 43
5.2.1.3 Changing customer expectations leading to increased use of 
smart technologies by retailers 44
5.2.2 RESTRAINTS 45
5.2.2.1 Increased maintenance costs of advanced high-end computing systems 45
5.2.2.2 High risks of customer data thefts 45
5.2.3 OPPORTUNITIES 46
5.2.3.1 Increase in number of smart stores to lead to rise in adoption of 
self-delivery vehicles 46
5.2.3.2 Rise in use of technologies by retailers to directly connect with 
end users 46
5.2.4 CHALLENGES 47
5.2.4.1 Increase in instances of shoplifting 47
5.3 VALUE CHAIN ANALYSIS 48
6 INDUSTRY TRENDS AND CASE STUDIES 50
6.1 INTRODUCTION 50
6.2 INDUSTRY TRENDS 50
6.2.1 IN-STORE EXPERIENCE 50
6.2.1.1 Do it yourself (DIY) 50
6.2.1.2 Product customization 50
6.2.1.3 Extended services 50
6.2.1.4 Entertainment 50
6.2.1.5 New store concepts 51
6.2.1.6 Innovative merchandising 51
6.2.2 BUILDING COMMUNITY 51
6.2.2.1 Creating social links 51
6.2.2.2 Sharing and developing expertise 51
6.2.3 RETAIL FOR GOOD 52
6.2.3.1 Transparency and traceability 52
6.2.3.2 Sustainability 52
6.2.3.3 Making the world better place 52
6.2.4 HIGH-TECH STORES 52
6.2.4.1 Personalized experience 52
6.2.4.2 Visual recognition and cashierless stores 53
6.2.4.3 Mobile apps 53
6.2.4.4 AR, VR, and voice commerce 53
6.2.4.5 Robots 53
6.3 CASE STUDY 54
6.3.1 SEPHORA (SPAIN): AI-BASED MIRROR (SMART MIRROR) 54
6.3.2 AMAZON GO (US): AUTOMATED RETAIL STORE 54
6.3.3 KROGER (US): DIGITAL DISPLAY SOLUTION 55
6.3.4 ZARA (SPAIN): AUGMENTED REALITY SOLUTION 55
6.3.5 JACK & JONES (CHINA): FACIAL RECOGNITION SOLUTION 55
6.3.6 HEMA SUPERMARKET (CHINA): CASHIERLESS STORE 55
7 SMART RETAIL MARKET-COVID-19 IMPACT ANALYSIS 56
8 SMART RETAIL MARKET, BY SYSTEM 57
8.1 INTRODUCTION 58
8.2 DIGITAL SIGNAGE SOLUTIONS 59
8.2.1 DISPLAYS 60
8.2.1.1 Rise in demand for high picture quality, attractive designs, and high specification-based displays spurring demand for digital signage solutions in retail stores 60
8.2.2 MEDIA PLAYERS, PCS, AND SET-TOP BOXES 60
8.2.2.1 Increase in use of digital signage solutions in retail stores to engage customers 60
8.2.3 MOUNTS & CABLES 61
8.2.3.1 Emergence of mounts & cables as essential components of digital signage hardware 61
8.3 SMART LABELS 63
8.3.1 SMART BEACONS 63
8.3.1.1 Rise in adoption of smartphones increases demand for smart beacons 63
8.3.1.2 BLE 64
8.3.1.2.1 Low cost, long battery life, and simple design of BLE to 
spur its market growth 64
8.3.1.3 Hybrid 64
8.3.1.3.1 Rise in number of sensors increases demand for hybrid Bluetooth solutions 64
8.3.2 ELECTRONIC SHELF LABELS 66
8.3.2.1 LCD electronic shelf labels 67
8.3.2.1.1 Low costs of LCD ESLs lead to increase in their demand 67
8.3.2.2 Segmented E-paper electronic shelf labels 67
8.3.2.2.1 Segmented E-paper ESLs enable energy savings 67
8.3.2.3 Full-graphic E-paper electronic shelf labels 67
8.3.2.3.1 Advancements in segmented E-paper ESLs lead to increase in their demand 67

8.4 SMART PAYMENT SYSTEMS 69
8.4.1 NFC-READY POS TERMINALS 69
8.4.1.1 Increase in use of NFC-ready POS terminals due to their advanced features 69
8.4.2 NFC-READY MPOS TERMINALS 69
8.4.2.1 Mobile point-of-sale terminals enable smooth financial transactions to improve customer experience 69
8.5 INTELLIGENT VENDING MACHINES 71
8.5.1 INTELLIGENT VENDING MACHINES HELP IMPROVE CUSTOMER EXPERIENCE AND INCREASE PROFIT MARGINS 71
8.6 AUGMENTED REALITY SOLUTIONS 71
8.6.1 TECHNOLOGICAL ADVANCEMENTS IN AR SOLUTIONS TO FUEL GROWTH OF SMART RETAIL MARKET 71
8.7 VIRTUAL REALITY SOLUTIONS 74
8.7.1 VIRTUAL REALITY TECHNOLOGY ENHANCES CUSTOMER EXPERIENCE LEADING TO INCREASE STORE FOOT-TRAFFIC 74
8.8 POS SOLUTIONS 76
8.8.1 CONTACTLESS CHECKOUTS INCREASE DEMAND FOR ADVANCED
POS SOLUTIONS 76
8.8.2 INTERACTIVE KIOSKS 77
8.8.2.1 Deployment of interactive kiosks speeds up checkout lines in stores 77
8.8.3 SELF-CHECKOUT SOLUTIONS 77
8.8.3.1 Ease of use and management of self-checkout solutions maximize merchandising, increase advertisement space, and promote brand presence of retailers 77
8.9 SMART CARTS 78
8.9.1 DEMAND FOR EASY SELF-CHECKOUTS TO INCREASE DEMAND FOR 
SMART CARTS 78
8.10 ROBOTICS 79
8.10.1 RISE IN ADOPTION OF ROBOTS IN RETAIL STORES TO PERFORM VARIOUS TASKS 79
8.11 ANALYTICS 81
8.11.1 ARTIFICIAL INTELLIGENCE 81
8.11.1.1 Increase in adoption of AI technology in retail stores to enhance shopping experience of customers 81
9 SMART RETAIL MARKET, BY APPLICATION 88
9.1 INTRODUCTION 89
9.2 FOOT-TRAFFIC MONITORING 91
9.2.1 FOOT-TRAFFIC MONITORING SEGMENT HELD LARGEST SHARE OF 
SMART RETAIL MARKET IN 2019 91
9.3 PREDICTIVE EQUIPMENT MAINTENANCE 91
9.3.1 INCREASE IN ADOPTION OF PREDICTIVE MAINTENANCE SOLUTIONS TO SAVE TIME AND MONEY OF RETAILERS 91

9.4 INVENTORY MANAGEMENT 91
9.4.1 RISE IN DEMAND FOR ROBOTS AND ELECTRONIC SHELF LABELS IN RETAIL STORES TO MANAGE INVENTORIES 91
9.5 SMART FITTING ROOMS 92
9.5.1 SURGE IN DEPLOYMENT OF SMART FITTING ROOMS IN STORES 92
9.6 BRAND PROTECTION 92
9.6.1 INCREASE IN ADOPTION OF BRAND PROTECTION SOLUTIONS BY RETAILERS TO PROTECT THEIR NAME AND CUSTOMERS 92
9.7 LOYALTY MANAGEMENT AND PAYMENTS 92
9.7.1 RISE IN NUMBER OF LOYALTY PROGRAMS BY RETAILERS TO RETAIN AND VALUE THEIR CUSTOMERS 92
10 SMART RETAIL MARKET, BY RETAIL OFFERING 93
10.1 INTRODUCTION 94
10.2 APPAREL AND ACCESSORIES 95
10.2.1 CHANGE IN EXPECTATIONS OF CUSTOMERS TO INCREASE DEMAND FOR SMART MIRRORS IN APPAREL AND ACCESSORIES STORES WORLDWIDE 95
10.3 FAST-MOVING CONSUMER GOODS 96
10.3.1 SMART RETAIL TECHNOLOGIES HELP CUSTOMERS TO LOCATE FRAUDULENT PRODUCTS AND AWARE THEM ABOUT HIGH PRICES OF PRODUCTS 96
10.4 HARDLINES AND LEISURE GOODS 96
10.4.1 INCREASE IN DEMAND FOR AR/VR SOLUTIONS TO ELIMINATE ONLINE BUY-TRY AND RETURN PROCESS 96
10.5 OTHERS 96
11 TECHNOLOGIES USED FOR SMART RETAIL OPERATIONS 97
11.1 INTRODUCTION 97
11.2 VISUAL RECOGNITION 98
11.3 BLOCKCHAIN 98
11.4 ARTIFICIAL INTELLIGENCE (AI) 98
11.5 MOBILE 98
12 GEOGRAPHIC ANALYSIS 99
12.1 INTRODUCTION 100
12.2 NORTH AMERICA 101
12.2.1 US 103
12.2.1.1 Presence of smart retail solution providers and consumers in US 103
12.2.2 CANADA 103
12.2.2.1 Increase in number of international brand stores to spur growth of market in Canada 103
12.2.3 MEXICO 103
12.2.3.1 Entry of well-established retail players to propel market growth in Mexico 103

12.3 EUROPE 104
12.3.1 UK 106
12.3.1.1 Presence of prominent retail supermarkets in UK to spur market growth 106
12.3.2 GERMANY 106
12.3.2.1 Existence of prominent retail stores to fuel growth of smart retail market in Germany 106
12.3.3 FRANCE 107
12.3.3.1 Rise in use of automation to overcome challenges faced during in-store processes 107
12.3.4 ITALY 107
12.3.4.1 Presence of numerous retailers to contribute to growth of smart retail market in Italy 107
12.3.5 SPAIN 107
12.3.5.1 Increase in adoption of advanced smart retail solutions by shopping centers to lead to growth of smart retail market in Spain 107
12.3.6 REST OF EUROPE 107
12.4 APAC 108
12.4.1 CHINA 110
12.4.1.1 Significant dominance of retail industry in China expected to create growth opportunities for smart retail market in country 110
12.4.2 JAPAN 110
12.4.2.1 Government initiatives to promote cashierless stores in Japan to fuel growth of market 110
12.4.3 SOUTH KOREA 110
12.4.3.1 Entry of new players in retail industry of South Korea to fuel growth of smart retail market in country 110
12.4.4 INDIA 111
12.4.4.1 Emergence of cashierless stores in India to propel growth of smart retail market in country 111
12.4.5 REST OF APAC 111
12.5 ROW 111
12.5.1 MIDDLE EAST AND AFRICA 112
12.5.1.1 Rapidly growing population to contribute growth of smart retail market in Middle East and Africa 112
12.5.2 SOUTH AMERICA 112
12.5.2.1 Urbanization and increased focus of global players on adoption of advanced technologies to contribute to growth of smart retail market in South America 112
13 COMPETITIVE LANDSCAPE 113
13.1 INTRODUCTION 113
13.2 MARKET RANKING ANALYSIS OF PLAYERS IN SMART RETAIL MARKET, 2019 115
13.3 COMPETITIVE LEADERSHIP MAPPING 117
13.3.1 VISIONARY LEADERS 117
13.3.2 DYNAMIC DIFFERENTIATORS 117
13.3.3 INNOVATORS 118
13.3.4 EMERGING COMPANIES 118
13.4 COMPETITIVE SCENARIO 120
13.4.1 PRODUCT LAUNCHES AND DEVELOPMENTS 121
13.4.2 EXPANSIONS 122
13.4.3 PARTNERSHIPS, AGREEMENTS, JOINT VENTURES, AND COLLABORATIONS 123
13.4.4 ACQUISITIONS 125
14 COMPANY PROFILES 126
(Business Overview, Products/Solutions/Services Offered, Recent Developments, SWOT Analysis, and MnM View)*
14.1 INTRODUCTION 126
14.2 KEY PLAYERS 126
14.2.1 IBM 126
14.2.2 INTEL CORPORATION 130
14.2.3 CISCO SYSTEMS INC. 133
14.2.4 NXP SEMICONDUCTORS N.V. 136
14.2.5 MICROSOFT 140
14.2.6 HUAWEI INVESTMENT & HOLDING CO., LTD. 143
14.2.7 NVIDIA CORPORATION 145
14.2.8 SAMSUNG ELECTRONICS 149
14.2.9 GOOGLE INC. 152
14.2.10 PTC INC. 154
14.2.11 TRIGO 156
14.2.12 STANDARD COGNITION 157
14.2.13 CAPER INC. 158
14.2.14 ZIPPIN 159
14.3 RIGHT TO WIN 160
14.4 OTHER KEY PLAYERS 161
14.4.1 LG DISPLAY CO., LTD. 161
14.4.2 PAR TECHNOLOGY CORPORATION 162
14.4.3 TEXAS INSTRUMENTS INC. 163
14.4.4 STMICROELECTRONICS N.V. 164
14.4.5 HONEYWELL INTERNATIONAL INC. 165
14.4.6 ROBERT BOSCH GMBH 166
14.4.7 SOFTBANK ROBOTICS GROUP CORP. 167
14.4.8 BROADCOM INC. 168
14.4.9 INGENICO 169
14.4.10 VERIFONE, INC. 170
14.4.11 FIRST DATA CORPORATION 171
14.4.12 NCR CORPORATION 172
14.4.13 INFINEON TECHNOLOGIES AG 173
14.4.14 DIEBOLD NIXDORF, INCORPORATED 174
14.4.15 PRICER 175
14.4.16 PROBIZ TECHNOLOGIES PRVT LTD. 176
14.4.17 SES-IMAGOTAG 176
14.4.18 E INK HOLDINGS INC. 177
14.4.19 BOSSA NOVA ROBOTICS 178
14.4.20 FIVE ELEMENTS ROBOTICS 178
14.5 END USERS 179
14.5.1 AMAZON.COM, INC. 179
14.5.2 ALIBABA GROUP HOLDING LIMITED 181
14.5.3 WALMART INC. 183
14.5.4 ALBERT HEIJN BV (AHOLD DELHAIZE) 186
14.5.5 LOTTE 189
14.6 OTHER PLAYERS 190
14.6.1 ESTIMOTE, INC. 190
14.6.2 AWM SMART SHELF 191
14.6.3 SMARTCART 191
14.6.4 COZY INFOSYSTEMS 192
14.6.5 FOCAL SYSTEMS INC. 192
*Details on Business Overview, Products/Solutions/Services Offered, Recent Developments, SWOT Analysis, and MnM View might not be captured in case of unlisted companies.
15 APPENDIX 193
15.1 DISCUSSION GUIDE 193
15.3 AVAILABLE CUSTOMIZATIONS 198
15.4 RELATED REPORTS 198
15.5 AUTHOR DETAILS 199

LIST OF TABLES

TABLE 1 SMART RETAIL MARKET, BY SYSTEM, 2017–2025 (USD MILLION) 59
TABLE 2 SMART RETAIL MARKET FOR DIGITAL SIGNAGE SOLUTIONS, BY OFFERING, 
2017–2025 (USD MILLION) 61
TABLE 3 SMART RETAIL MARKET FOR DIGITAL SIGNAGE SOLUTIONS, BY HARDWARE, 2017–2025 (USD MILLION) 61
TABLE 4 SMART RETAIL MARKET FOR DIGITAL SIGNAGE SOLUTIONS, BY DISPLAY, 
2017–2025 (USD MILLION) 61
TABLE 5 SMART RETAIL MARKET FOR DIGITAL SIGNAGE SOLUTIONS, BY DISPLAY, 
2017–2025 (MILLION UNITS) 62
TABLE 6 SMART RETAIL MARKET FOR DIGITAL SIGNAGE SOLUTIONS, BY APPLICATION, 2017–2025 (MILLION UNITS) 62
TABLE 7 SMART RETAIL MARKET FOR DIGITAL SIGNAGE SOLUTIONS, BY REGION,
2017–2025 (USD MILLION) 63
TABLE 8 SMART RETAIL MARKET FOR SMART BEACONS, BY TYPE, 
2017–2025 (USD MILLION) 65
TABLE 9 SMART RETAIL MARKET FOR SMART BEACONS, BY OFFERING, 
2017–2025 (USD MILLION) 65
TABLE 10 SMART RETAIL MARKET FOR SMART BEACONS, BY HARDWARE, 
2017–2025 (USD MILLION) 65
TABLE 11 SMART RETAIL MARKET FOR SMART BEACONS, BY SOFTWARE, 
2017–2025 (USD MILLION) 66
TABLE 12 SMART RETAIL MARKET FOR SMART BEACONS, BY REGION, 
2017–2025 (USD MILLION) 66
TABLE 13 SMART RETAIL MARKET FOR ESL, BY PRODUCT, 2017–2025 (USD MILLION) 67
TABLE 14 SMART RETAIL MARKET FOR ESL, BY COMMUNICATION TECHNOLOGY, 
2017–2025 (USD MILLION) 68
TABLE 15 SMART RETAIL MARKET FOR ESL, BY COMPONENT, 2017–2025 (USD MILLION) 68
TABLE 16 SMART RETAIL MARKET FOR ESL, BY REGION, 2017–2025 (USD MILLION) 68
TABLE 17 SMART RETAIL MARKET FOR ESL, BY REGION, 2017–2025 (MILLION UNITS) 69
TABLE 18 SMART RETAIL MARKET FOR SMART PAYMENT SYSTEMS, BY POS TERMINAL, 2017–2025 (MILLION UNITS) 70
TABLE 19 SMART RETAIL MARKET FOR SMART PAYMENT SYSTEMS, BY POS TERMINAL, 2017–2025 (USD MILLION) 70
TABLE 20 SMART RETAIL MARKET FOR POS TERMINAL, BY REGION, 
2017–2025 (USD MILLION) 70
TABLE 21 SMART RETAIL MARKET FOR INTELLIGENT VENDING MACHINES, BY REGION, 2017–2025 (USD MILLION) 71
TABLE 22 SMART RETAIL MARKET FOR AUGMENTED REALITY SOLUTIONS, BY OFFERING, 2017–2025 (USD MILLION) 72
TABLE 23 SMART RETAIL MARKET FOR AUGMENTED REALITY SOLUTIONS, BY DEVICE TYPE, 2017–2025 (USD MILLION) 73
TABLE 24 SMART RETAIL MARKET FOR AUGMENTED REALITY SOLUTIONS, BY DEVICE TYPE, 2017–2025 (THOUSAND UNITS) 73
TABLE 25 SMART RETAIL MARKET FOR AUGMENTED REALITY SOLUTIONS, BY APPLICATION, 2017–2025 (USD MILLION) 73
TABLE 26 SMART RETAIL MARKET FOR AUGMENTED REALITY SOLUTIONS, BY RETAIL TYPE, 2017–2025 (MILLION UNITS) 74
TABLE 27 SMART RETAIL MARKET FOR AUGMENTED REALITY SOLUTIONS, BY REGION, 2017–2025 (USD MILLION) 74
TABLE 28 SMART RETAIL MARKET FOR VIRTUAL REALITY SOLUTIONS, BY DEVICE TYPE, 2017–2025 (USD MILLION) 75
TABLE 29 SMART RETAIL MARKET FOR VIRTUAL REALITY SOLUTIONS, BY DEVICE TYPE, 2017–2025 (THOUSAND UNITS) 75
TABLE 30 SMART RETAIL MARKET FOR VIRTUAL REALITY SOLUTIONS, BY REGION, 
2017–2025 (THOUSAND UNITS) 75
TABLE 31 SMART RETAIL MARKET FOR POS SOLUTIONS, BY SYSTEM, 
2017–2025 (USD MILLION) 76
TABLE 32 SMART RETAIL MARKET FOR POS SOLUTIONS, BY SYSTEM, 
2017–2025 (THOUSAND UNITS) 76
TABLE 33 SMART RETAIL MARKET FOR POS SOLUTIONS, BY REGION,
2017–2025 (USD MILLION) 76
TABLE 34 SMART RETAIL MARKET FOR INTERACTIVE KIOSKS, BY REGION, 
2017–2025 (USD MILLION) 77
TABLE 35 SMART RETAIL MARKET FOR SELF-CHECKOUT SOLUTIONS, BY REGION, 
2017–2025 (USD MILLION) 78
TABLE 36 SMART RETAIL MARKET FOR SMART CARTS, BY REGION, 
2017–2025 (USD MILLION) 78
TABLE 37 SMART RETAIL MARKET FOR SMART CARTS, BY REGION, 2017–2025 (UNITS) 79
TABLE 38 SMART RETAIL MARKET FOR ROBOTICS, BY APPLICATION, 2017–2025 (UNITS) 79
TABLE 39 SMART RETAIL MARKET FOR ROBOTICS, BY APPLICATION,
2017–2025 (USD MILLION) 80
TABLE 40 SMART RETAIL MARKET FOR ROBOTICS, BY REGION, 2017–2025 (USD MILLION) 81
TABLE 41 SMART RETAIL MARKET FOR ROBOTICS, BY OFFERING, 
2017–2025 (MILLION UNITS) 81
TABLE 42 SMART RETAIL MARKET FOR AI, BY OFFERING, 2017–2025 (USD MILLION) 82
TABLE 43 SMART RETAIL MARKET FOR AI, BY HARDWARE, 2017–2025 (USD MILLION) 82
TABLE 44 SMART RETAIL MARKET FOR AI, BY PROCESSOR, 2017–2025 (USD MILLION) 82
TABLE 45 SMART RETAIL MARKET FOR AI IN HARDWARE, BY REGION, 
2017–2025 (USD MILLION) 83
TABLE 46 SMART RETAIL MARKET FOR AI, BY SOFTWARE, 2017–2025 (USD MILLION) 83
TABLE 47 SMART RETAIL MARKET FOR AI IN SOFTWARE, BY DEPLOYMENT TYPE, 
2017–2025 (USD MILLION) 83
TABLE 48 SMART RETAIL MARKET FOR AI, BY PLATFORM, 2017–2025 (USD MILLION) 83
TABLE 49 SMART RETAIL MARKET FOR AI, BY SERVICE, 2017–2025 (USD MILLION) 84
TABLE 50 SMART RETAIL MARKET FOR AI, BY TECHNOLOGY, 2017–2025 (USD MILLION) 84
TABLE 51 SMART RETAIL MARKET FOR AI IN MACHINE LEARNING, BY TYPE, 
2017–2025 (USD MILLION) 84
TABLE 52 SMART RETAIL MARKET FOR AI IN CONTEXT AWARENESS, BY PROCESS, 
2017–2025 (USD MILLION) 85
TABLE 53 SMART RETAIL MARKET FOR AI, BY APPLICATION, 2017–2025 (USD MILLION) 85
TABLE 54 SMART RETAIL MARKET FOR AI IN SHELF MONITORING, BY REGION, 
2017–2025 (USD MILLION) 85
TABLE 55 SMART RETAIL MARKET FOR AI IN CUSTOMER RELATIONSHIP MANAGEMENT, 
BY REGION, 2017–2025 (USD MILLION) 86
TABLE 56 SMART RETAIL MARKET FOR AI IN VISUAL MONITORING, BY REGION, 
2017–2025 (USD MILLION) 86
TABLE 57 SMART RETAIL MARKET FOR AI IN PRICE OPTIMIZATION, BY REGION, 
2017–2025 (USD MILLION) 86
TABLE 58 SMART RETAIL MARKET FOR AI IN LOCATION-BASED MARKETING, BY REGION, 2017–2025 (USD MILLION) 87
TABLE 59 SMART RETAIL MARKET FOR AI IN SELF-CHECKOUT SYSTEMS, BY REGION, 
2017–2025 (USD MILLION) 87
TABLE 60 SMART RETAIL MARKET FOR AI, BY REGION, 2017–2025 (USD MILLION) 87
TABLE 61 SMART RETAIL MARKET, BY APPLICATION, 2017–2025 (USD MILLION) 90
TABLE 62 SMART RETAIL MARKET, BY RETAIL OFFERING, 2017–2025 (USD MILLION) 95
TABLE 63 SMART RETAIL MARKET, BY REGION, 2017–2025 (USD MILLION) 101
TABLE 64 SMART RETAIL MARKET IN NORTH AMERICA, BY COUNTRY, 
2017–2025 (USD MILLION) 102
TABLE 65 SMART RETAIL MARKET IN EUROPE, BY COUNTRY, 2017–2025 (USD MILLION) 106
TABLE 66 SMART RETAIL MARKET IN APAC, BY COUNTRY, 2017–2025 (USD MILLION) 109
TABLE 67 SMART RETAIL MARKET IN ROW, BY REGION, 2017–2025 (USD MILLION) 111
TABLE 68 RANKING ANALYSIS OF KEY COMPANIES FOR DIGITAL SIGNAGE SOLUTIONS 116
TABLE 69 RANKING ANALYSIS OF KEY COMPANIES FOR SMART LABELS 116
TABLE 70 RANKING ANALYSIS OF KEY COMPANIES FOR SMART PAYMENT SYSTEMS 116
TABLE 71 RANKING ANALYSIS OF KEY COMPANIES FOR INTELLIGENT SYSTEMS 116
TABLE 72 RANKING ANALYSIS OF KEY COMPANIES FOR ROBOTICS 117
TABLE 73 RANKING ANALYSIS OF KEY COMPANIES FOR ANALYTICS 117
TABLE 74 PRODUCT LAUNCHES AND DEVELOPMENTS, 2017–2019 121
TABLE 75 EXPANSIONS, 2017–2020 122
TABLE 76 PARTNERSHIPS, AGREEMENT, JOINT VENTURES, AND COLLABORATIONS,
2017–2020 123
TABLE 77 ACQUISITIONS, 2019 125

LIST OF FIGURES

FIGURE 1 SMART RETAIL MARKET: RESEARCH DESIGN 24
FIGURE 2 MARKET SIZE ESTIMATION METHODOLOGY: 
APPROACH 1 BOTTOM-UP (SUPPLY SIDE): REVENUE GENERATED BY COMPANIES FROM SALES OF SMART RETAIL SOLUTIONS 28
FIGURE 3 MARKET SIZE ESTIMATION METHODOLOGY: APPROACH 1 
BOTTOM-UP (SUPPLY SIDE): ILLUSTRATIVE EXAMPLE OF COMPANY OPERATING IN SMART RETAIL MARKET 29
FIGURE 4 MARKET SIZE ESTIMATION METHODOLOGY: APPROACH 2 – BOTTOM UP (DEMAND SIDE): REGIONS COVERED UNDER SMART RETAIL MARKET 30
FIGURE 5 MARKET SIZE ESTIMATION METHODOLOGY: BOTTOM-UP APPROACH 31
FIGURE 6 MARKET SIZE ESTIMATION METHODOLOGY: TOP-DOWN APPROACH 32
FIGURE 7 DATA TRIANGULATION 33
FIGURE 8 SMART PAYMENT SYSTEMS SEGMENT TO ACCOUNT FOR LARGEST SIZE OF SMART RETAIL MARKET FROM 2020 TO 2025 36
FIGURE 9 SMART FITTING ROOMS SEGMENT OF SMART RETAIL MARKET TO GROW AT HIGHEST CAGR FROM 2020 TO 2025 36
FIGURE 10 FAST-MOVING CONSUMER GOODS SEGMENT OF SMART RETAIL MARKET TO GROW AT HIGHEST CAGR FROM 2020 TO 2025 37
FIGURE 11 NORTH AMERICA TO ACCOUNT FOR LARGEST SHARE OF 
SMART RETAIL MARKET IN 2025 37
FIGURE 12 INCREASING ADOPTION OF ROBOTICS AND AUTOMATION IN RETAIL SECTOR TO SPUR GROWTH OF SMART RETAIL MARKET FROM 2020 TO 2025 39
FIGURE 13 NORTH AMERICA TO RECORD LARGEST SHARE IN SMART RETAIL 
MARKET IN 2019 AND 2025 39
FIGURE 14 SMART PAYMENT SYSTEMS AND FOOT-TRAFFIC MONITORING SEGMENTS TO ACCOUNT FOR LARGEST SHARES OF SMART RETAIL MARKET IN 2025 40
FIGURE 15 SMART RETAIL MARKET IN CHINA TO GROW AT HIGHEST CAGR 
FROM 2020 TO 2025 41
FIGURE 16 SMART RETAIL MARKET: DRIVERS, RESTRAINTS, OPPORTUNITIES, AND CHALLENGES 42
FIGURE 17 SMART RETAIL MARKET: DRIVERS AND THEIR IMPACT 44
FIGURE 18 SMART RETAIL MARKET: RESTRAINTS AND THEIR IMPACT 45
FIGURE 19 SMART RETAIL MARKET: OPPORTUNITIES AND THEIR IMPACT 47
FIGURE 20 SMART RETAIL MARKET: CHALLENGES AND THEIR IMPACT 47
FIGURE 21 VALUE CHAIN OF SMART RETAIL MARKET 48
FIGURE 22 SMART RETAIL MARKET, BY SYSTEM 58
FIGURE 23 ROBOTICS SEGMENT IS EXPECTED TO WITNESS HIGHEST CAGR IN SMART RETAIL MARKET FROM 2020 TO 2025 58
FIGURE 24 HYBRID SEGMENT OF SMART BEACON MARKET EXPECTED TO GROW AT HIGH CAGR FROM 2020 TO 2025 64
FIGURE 25 HEAD-MOUNTED DISPLAYS SEGMENT OF SMART RETAIL MARKET FOR AUGMENTED REALITY SOLUTIONS TO GROW AT HIGHEST 
CAGR FROM 2020 TO 2025 72
FIGURE 26 SHELF AUDITING SEGMENT OF SMART RETAIL MARKET FOR TO GROW AT HIGH CAGR FROM 2020 TO 2025 80
FIGURE 27 SMART RETAIL MARKET, BY APPLICATION 89
FIGURE 28 SMART FITTING ROOMS SEGMENT OF SMART RETAIL MARKET PROJECTED TO GROW AT HIGHEST CAGR FROM 2020 TO 2025 90
FIGURE 29 SMART RETAIL MARKET, BY RETAIL OFFERING 94
FIGURE 30 FAST-MOVING CONSUMER GOODS SEGMENT OF SMART RETAIL MARKET PROJECTED TO GROW AT HIGHEST CAGR FROM 2020 TO 2025 94
FIGURE 31 TECHNOLOGIES USED FOR SMART RETAIL OPERATIONS 97
FIGURE 32 REGIONAL SEGMENTATION OF SMART RETAIL MARKET 100
FIGURE 33 SMART RETAIL MARKET IN APAC TO GROW AT HIGHEST CAGR
FROM 2020 TO 2025 100
FIGURE 34 NORTH AMERICA: SMART RETAIL MARKET SNAPSHOT 102
FIGURE 35 EUROPE: SMART RETAIL MARKET SNAPSHOT 105
FIGURE 36 APAC: SMART RETAIL MARKET SNAPSHOT 108
FIGURE 37 SMART RETAIL MARKET IN CHINA TO GROW AT HIGHEST CAGR
FROM 2020 TO 2025 109
FIGURE 38 COMPANIES ADOPTED PRODUCT LAUNCHES AND DEVELOPMENTS AS KEY GROWTH STRATEGY FROM JANUARY 2017 TO JANUARY 2020 114
FIGURE 39 RANKING OF TOP 5 PLAYERS IN SMART RETAIL MARKET 115
FIGURE 40 SMART RETAIL MARKET (GLOBAL) COMPETITIVE LEADERSHIP MAPPING, 2019 119
FIGURE 41 MARKET EVALUATION FRAMEWORK- PRODUCT LAUNCHES AND DEVELOPMENTS FUELED GROWTH AND INNOVATIONS FROM 2017 TO 2020 120
FIGURE 42 IBM: COMPANY SNAPSHOT 127
FIGURE 43 INTEL CORPORATION: COMPANY SNAPSHOT 130
FIGURE 44 CISCO SYSTEMS INC.: COMPANY SNAPSHOT 133
FIGURE 45 NXP SEMICONDUCTORS N.V.: COMPANY SNAPSHOT 136
FIGURE 46 MICROSOFT: COMPANY SNAPSHOT 140
FIGURE 47 HUAWEI INVESTMENT & HOLDING CO., LTD.: COMPANY SNAPSHOT 143
FIGURE 48 NVIDIA CORPORATION: COMPANY SNAPSHOT 145
FIGURE 49 SAMSUNG ELECTRONICS: COMPANY SNAPSHOT 149
FIGURE 50 GOOGLE INC.: COMPANY SNAPSHOT 152
FIGURE 51 PTC INC.: COMPANY SNAPSHOT 154
FIGURE 52 AMAZON.COM, INC.: COMPANY SNAPSHOT 179
FIGURE 53 ALIBABA GROUP HOLDING LIMITED: COMPANY SNAPSHOT 181
FIGURE 54 WALMART INC.: COMPANY SNAPSHOT 183
FIGURE 55 ALBERT HEIJN BV (AHOLD DELHAIZE): COMPANY SNAPSHOT 186