Table of Content

1 INTRODUCTION
1.1 Study Deliverables
1.2 Study Assumptions
1.3 Scope of the Study


2 RESEARCH METHODOLOGY


3 EXECUTIVE SUMMARY


4 MARKET DYNAMICS
4.1 Market Overview
4.2 Introduction to Market Drivers and Restraints
4.3 Market Drivers
4.3.1 Emergence of Pay-as-you-go Model Driving Demand over Legacy UC solutions
4.3.2 Changing Workforce Dynamics Leading to the Emergence of New Forms of Enterprise Collaboration
4.3.3 Growing Demand from SME’s Expected to Drive Adoption
4.4 Market Challenges
4.4.1 Management & Integration Challenges Remain a Concern For Traditional UC
4.5 Key Business Models in the UC Industry
4.6 Industry Attractiveness - Porter’s Five Force Analysis
4.6.1 Threat of New Entrants
4.6.2 Bargaining Power of Buyers/Consumers
4.6.3 Bargaining Power of Suppliers
4.6.4 Threat of Substitute Products
4.6.5 Intensity of Competitive Rivalry

4.7 TECHNOLOGY OVERVIEW


5 MARKET SEGMENTATION
5.1 By Deployment Type
5.1.1 On-premise
5.1.2 Cloud (UCaaS)
5.2 By Type
5.2.1 Business VOIP/UC Solutions
5.2.2 Enterprise Collaboration
5.2.3 Contact Center Services
5.2.4 Customer Interaction Applications
5.2.5 Other Types
5.3 By End-user Vertical
5.3.1 Retail
5.3.2 BFSI
5.3.3 Healthcare
5.3.4 Public Sector
5.3.5 IT & Telecom
5.3.6 Others (Logistics, Media and Entertainment, Etc.)
5.4 Geography
5.4.1 North America
5.4.2 Europe
5.4.3 Asia Pacific
5.4.4 Rest of the World


6 COMPETITIVE LANDSCAPE
6.1 Company Profiles
6.1.1 Cisco Systems Inc.
6.1.2 Polycom Inc. (Plantronics)
6.1.3 Mitel Network Communications
6.1.4 Verizon Communications, Inc.
6.1.5 AT&T Inc.
6.1.6 Avaya Inc.
6.1.7 NEC Corporation
6.1.8 Ringcentral Inc.
6.1.9 8x8, Inc.
6.1.10 Shoretel Inc.
6.1.11 Vidyo Inc. (Enghouse Systems Limited)
6.1.12 Arkadin Cloud Communications (NTT)
6.1.13 West Corporation
6.1.14 BT Group


7 INVESTMENT ANALYSIS


8 MARKET OPPORTUNITIES AND FUTURE TRENDS