Table of Content

1 INTRODUCTION
1.1 Study Deliverables
1.2 Study Assumptions
1.3 Scope of the Study


2 RESEARCH METHODOLOGY


3 EXECUTIVE SUMMARY


4 MARKET DYNAMICS
4.1 Market Overview
4.2 Introduction to Market Dynamics
4.3 Market Drivers
4.3.1 Proliferation of Cloud Based Ecosystem will Act as a Driver
4.3.2 Improvement of Communication Technology
4.4 Market Restraints
4.4.1 Data Security Concerns will Remain a Challenge to the Growth of the Market
4.5 Industry Value Chain Analysis
4.6 Industry Attractiveness - Porter’s Five Force Analysis
4.6.1 Threat of New Entrants
4.6.2 Bargaining Power of Buyers/Consumers
4.6.3 Bargaining Power of Suppliers
4.6.4 Threat of Substitute Products
4.6.5 Intensity of Competitive Rivalry


5 MARKET SEGMENTATION
5.1 By Component
5.1.1 Telephony
5.1.2 Collaboration
5.1.3 Unified Messaging
5.1.4 Conferencing
5.1.5 Other Services
5.2 By Deployment Model
5.2.1 Private
5.2.2 Public
5.2.3 Hybrid Model
5.3 By Enterprise Size
5.3.1 Large Enterprise
5.3.2 Small & Medium Enterprise
5.4 Geography
5.4.1 North America
5.4.2 Europe
5.4.3 Asia-Pacific
5.4.4 Latin America
5.4.5 Middle East & Africa


6 COMPETITIVE LANDSCAPE
6.1 Company Profiles
6.1.1 Verizon Enterprise Solutions, LLC
6.1.2 Google LLC
6.1.3 West Corporation
6.1.4 Cisco Systems, Inc.
6.1.5 Microsoft Corporation
6.1.6 Avaya Inc.
6.1.7 Alcatel-Lucent(Nokia Corporation)
6.1.8 International Business Machines Corporation
6.1.9 BT Group plc
6.1.10 Polycom, Inc.


7 INVESTMENT ANALYSIS


8 MARKET OPPORTUNITIES AND FUTURE TRENDS