Table of Content

Table of Contents
 
Survey Objectives and Methodology
Survey Research Objectives
Survey Research Methodology
Definition of Mobile Worker Applications

Executive Summary
Key Findings
Key Findings (continued)

Mobile Worker Applications—Pros and Cons
Users of Mobile Worker Applications, By Title
Current and Planned Deployment of Mobile Software Applications for Employees
Pros for Providing Mobile Apps to Employees
Cons Against Providing Mobile Apps to Employees
Tactics Being Used to Encourage Usage of Mobile Worker Apps

Mobile Worker Applications—Securing with Enterprise Mobility Management
Employee Use of Unauthorized Mobile Apps
Current and Planned Usage of Enterprise Mobility Management Platform
Barriers to Enterprise Mobility Management Implementation

Mobile Worker Applications—Insights for Mobility Partners
Preferred Strategic Mobility Partner
Mobility Partner Selection Criteria
Mobile Application Selection Criteria
Preference Regarding Packaged vs. Custom Apps
Key Parties in the Mobile Worker App Deployment Decision Process
Cloud vs. On-Premise Mobile Apps Implementation
Mobile Field Service Management Solutions
Defining Mobile Field Service Management
Types of Field Services Provided
Current and Planned Deployment of a Mobile Field Service Management Solution

Mobile Field Service Management Implementation
Prioritized Mobile Field Service Management Capabilities
Degree of Current FSM Integration with Other Systems
Top Business Impacts of Mobile Field Service Management
Mobile Field Service Management Plans Regarding Artificial Intelligence and Machine Learning
Barriers to Implementation of Mobile Field Service Management
Respondents’ Primary Mobile Field Service Management Brand

Mobilized Sales Force Automation Solutions
Summary—Brand Consideration and Preference
Types of Field Sales Personnel Employed
Current and Planned Deployment of a Mobilized Sales Force Automation Solution
Mobilized Sales Force Automation Implementation
Prioritized Mobilized Sales Force Automation Capabilities
Degree of Current SFA Integration with Other Systems
Top Business Impacts of Mobilized Sales Force Automation
Mobilized Sales Force Automation Plans Regarding Artificial Intelligence and Machine Learning
Barriers to Implementation of Mobilized Sales Force Automation
Respondents’ Primary Mobilized Sales Force Automation Brand

Respondent Demographics
Survey Respondents—Global Annual Revenue
Survey Respondents—Past Year’s Revenue Growth
Survey Respondents—Last Year’s Net Profit Margin
Survey Respondents—Top 2020 Enterprise Digital Solution Investments
Survey Respondents—Main Location of IT/Telecom Assets
Survey Respondents—Total Employees
Survey Respondents—Decision-Making Role
Survey Respondents—Industry Mix
Survey Respondents—By Job Title

The Last Word
The Last Word
Legal Disclaimer

Appendix
List of Exhibits
List of Exhibits (continued)
List of Exhibits (continued)