1 INTRODUCTION 14
1.1 OBJECTIVES OF THE STUDY 14
1.2 MARKET DEFINITION 14
1.3 MARKET SCOPE 14
1.3.1 MARKETS COVERED 15
1.3.2 YEARS CONSIDERED FOR THE STUDY 15
1.4 CURRENCY 16
1.5 LIMITATIONS 16
1.6 STAKEHOLDERS 16

2 RESEARCH METHODOLOGY 17
2.1 RESEARCH DATA 17
2.1.1 SECONDARY DATA 18
2.1.1.1 Key data from secondary sources 18
2.1.2 PRIMARY DATA 19
2.1.2.1 Data from primary sources 19
2.1.2.2 Key industry insights 20
2.1.2.3 Breakdown of primaries 20
2.2 MARKET SIZE ESTIMATION 21
2.3 MARKET BREAKDOWN AND DATA TRIANGULATION 23
2.4 RESEARCH ASSUMPTIONS 24

3 EXECUTIVE SUMMARY 25

4 PREMIUM INSIGHTS 29
4.1 ATTRACTIVE MARKET OPPORTUNITIES IN THE CROWD ANALYTICS MARKET 29
4.2 CROWD ANALYTICS MARKET SNAPSHOT: BY COMPONENT, 2016–2021 29
4.3 CROWD ANALYTICS MARKET SNAPSHOT: BY REGION AND VERTICAL, 2016 30
4.4 CROWD ANALYTICS REGIONAL MARKET POTENTIAL, 2016–2021 30
4.5 LIFECYCLE ANALYSIS, BY REGION, 2016 31

5 MARKET OVERVIEW 32
5.1 INTRODUCTION 33
5.2 MARKET EVOLUTION 33
5.3 MARKET SEGMENTATION 34
5.3.1 BY COMPONENT 34
5.3.2 BY APPLICATION 34
5.3.3 BY DEPLOYMENT MODE 35
5.3.4 BY ORGANIZATION SIZE 35
5.3.5 BY VERTICAL 36
5.3.6 BY REGION 36
5.4 MARKET DYNAMICS 37
5.4.1 DRIVERS 37
5.4.1.1 Increasing security threats and need for intelligent video systems 37
5.4.1.2 Increasing need for BI solutions 38
5.4.1.3 Increased spending on analytics tools and solutions 38
5.4.2 RESTRAINTS 38
5.4.2.1 High initial upfront cost 38
5.4.3 OPPORTUNITIES 38
5.4.3.1 Cloud-based crowd analytics 38
5.4.3.2 Development of smart cities 39
5.4.4 CHALLENGES 39
5.4.4.1 Data security and privacy concerns 39

6 INDUSTRY TRENDS 40
6.1 INTRODUCTION 40
6.2 ARCHITECTURE 40
6.3 VALUE CHAIN ANALYSIS 41
6.4 STRATEGIC BENCHMARKING 42
6.4.1 STRATEGIC BENCHMARKING: TECHNOLOGY INTEGRATION
AND PRODUCT ENHANCEMENT 42

7 CROWD ANALYTICS MARKET ANALYSIS, BY COMPONENT 43
7.1 INTRODUCTION 44
7.2 STANDALONE SOLUTION 45
7.3 SERVICES 46
7.3.1 PROFESSIONAL SERVICES 47
7.3.1.1 System integration 49
7.3.1.2 Training and education 49
7.3.1.3 Support and maintenance 50
7.3.1.4 Consulting 51
7.3.2 MANAGED SERVICES 52

8 CROWD ANALYTICS MARKET ANALYSIS, BY APPLICATION 53
8.1 INTRODUCTION 54
8.2 CUSTOMER MANAGEMENT 55
8.3 MARKETING CAMPAIGN MEASUREMENT 56
8.4 MARKET FORECASTING 57
8.5 PRICING ANALYTICS 58
8.6 REVENUE OPTIMIZATION 59
8.7 INCIDENT RESPONSE AND ALERTING 60

9 CROWD ANALYTICS MARKET ANALYSIS, BY DEPLOYMENT MODE 61
9.1 INTRODUCTION 62
9.2 CLOUD 63
9.3 ON-PREMISES 64

10 CROWD ANALYTICS MARKET ANALYSIS, BY ORGANIZATION SIZE 65
10.1 INTRODUCTION 66
10.2 SMALL AND MEDIUM ENTERPRISES 67
10.3 LARGE ENTERPRISES 68

11 CROWD ANALYTICS MARKET ANALYSIS, BY VERTICAL 69
11.1 INTRODUCTION 70
11.2 CONSUMER PACKAGED GOODS AND RETAIL 71
11.3 TRAVEL AND TOURISM 72
11.4 TRANSPORTATION 72
11.5 MEDIA AND ENTERTAINMENT 73
11.6 PUBLIC SAFETY 74
11.7 HEALTHCARE AND LIFE SCIENCES 74
11.8 BANKING, FINANCIAL SERVICES, AND INSURANCE 75
11.9 OTHERS 76

12 GEOGRAPHIC ANALYSIS 77
12.1 INTRODUCTION 78
12.2 NORTH AMERICA 80
12.3 EUROPE 84
12.4 ASIA-PACIFIC 87
12.5 MIDDLE EAST AND AFRICA 91
12.6 LATIN AMERICA 94

13 COMPETITIVE LANDSCAPE 98
13.1 OVERVIEW 98
13.2 VENDOR ANALYSIS 99
13.3 COMPETITIVE SITUATIONS AND TRENDS 101
13.3.1 NEW PRODUCT LAUNCHES 102
13.3.2 PARTNERSHIPS, AGREEMENTS, AND COLLABORATIONS 104
13.3.3 BUSINESS EXPANSIONS 105
13.3.4 MERGERS AND ACQUISITIONS 106
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14 KEY INNOVATORS 107
(Business Overview, Products & Services, Key Insights, Recent Developments, SWOT Analysis, MnM View)*
14.1 INTRODUCTION 107
14.2 NOKIA CORPORATION 108
14.3 AGT INTERNATIONAL 113
14.4 NEC CORPORATION 116
14.5 WALKBASE 119
14.6 SPIGIT, INC. 122
14.7 SIGHTCORP BV. 124
14.8 WAVESTORE 126
14.9 SAVANNAH SIMULATIONS AG 127
14.10 CROWDANALYTIX, INC. 128
14.11 SECURION SYSTEMS 129
14.12 CROWD DYNAMICS 130
*Details on Business Overview, Products & Services, Key Insights, Recent Developments, SWOT Analysis, MnM View might not be captured in case of unlisted companies.

15 APPENDIX 131
15.1 OTHER DEVELOPMENTS 131
15.1.1 OTHER DEVELOPMENTS: PARTNERSHIPS, AGREEMENTS,
AND COLLABORATIONS 131
15.2 INDUSTRY EXPERTS 133
15.3 DISCUSSION GUIDE 134
15.4 KNOWLEDGE STORE: MARKETSANDMARKETS’ SUBSCRIPTION PORTAL 137
15.5 INTRODUCTION RT: REAL-TIME MARKET INTELLIGENCE 139
15.6 AVAILABLE CUSTOMIZATIONS 140
15.7 RELATED REPORTS 140
15.8 AUTHOR DETAILS 141