According to PayNXT360’s, B2C Ecommerce market in Australia is expected to grow by 7.84% on annual basis to reach US$53.2 billion in 2023. The Medium to long-term growth story of B2C Ecommerce industry in Australia promises to be attractive . The B2C Ecommerce is expected to grow steadily over the forecast period, recording a CAGR of 6.64% during 2023-2027. The country’s B2C Ecommerce Gross Merchandise Value will increase from US$49.4 billion in 2022 to reach US$68.8 billion by 2027.

Australia recorded a significant surge in online shopping after the global pandemic outbreak and the trend further accelerated in H1 2022. This assisted players like Australia Post to record high-growth revenues. However, in H2 2022, the impact of the rising cost of living and inflation dampened the growth momentum and a slowdown was visible in online shopping in the country. The trend is projected to further continue in H1 2023 with consumers forecasted to spend less on splurging and save more amid the fears of a potential recession in 2023.

The last 12 months have been a difficult period for food and grocery delivery platforms in Australia. Rising competition from domestic and global players, coupled with reduced takeaways, has had a severe impact on revenue growth for players like Deliveroo, who has also announced an exit from the Australian market as a result. In the entertainment space, video-on-demand service providers are also projected to feel the pressure of rising inflation and declining consumer spending from the short to medium-term perspective.

Online shopping activities projected to slow down in H1 2023 amid rising rates in Australia
Shopping events like Black Friday and Boxing Day sales are projected to drive incremental revenue for brands and marketplaces. Consumers are planning to shop big during the year-end shopping season in Australia. However, the spending is projected to decline significantly thereafter in the country.
Rising interest rates will the foremost factor that will result in a decline in consumer spending in H1 2023. Furthermore, tighter household budgets will lead to more price-sensitive consumers in Australia. This will lead to a significant shift in consumer behavior, as more and more consumers will turn to marketplaces that offer better value for their purchases.

For smaller retailers seeking to drive their revenue in the highly competitive Australian e-commerce industry, they will have to partner with dominant marketplaces such as Amazon, which is gaining more market share from other players, including eBay.

Domestic and global food and grocery delivery providers are shutting down operations in Australia
With the declining number of consumers ordering food and groceries online, food delivery providers have faced a difficult year amid the various economic challenges arising due to geopolitical and macroeconomic factors. These challenges, along with growing competition in the space, meant that domestic and global firms are shutting down operations in the Australian market.
In December 2022, YourGrocer, the domestic delivery service provider, announced that the firm is closing operations in Australia. Being battered by rising petrol and food prices, higher interest rates, and investor skepticism, informed the customers that it will no longer deliver their orders starting December 16th.

Before YourGrocer, United Kingdom-based Deliveroo also announced that the firm is closing operations in Australia, owing to increasing competition faced from firms like Uber Eats and DoorDash. Deliveroo announced that it cannot reach sustainable profitability in the Australian market without making any significant investment. However, with the firm already reporting heavy net losses and Australia counting for only 3% of its total revenue, Deliveroo decided to exit the market as part of its cost-cutting strategy.

Revenues for other firms have been also affected significantly in 2022. Players such as Milkrun are announcing new product launches as they seek to drive more revenue for their business. From the short to medium-term perspective, PayNXT360 expects the food and grocery delivery segment to remain subdued in Australia, as firms continue to face macroeconomic challenges.

Firms are extending their strategic collaborations to further strengthen their position in the B2C e-commerce category
The online pharmacy space garnered significant growth during the pandemic outbreak. With convenience and easy access, more consumers have turned to online channels for their health-related requirements, thereby driving industry growth. To capitalize on the growing momentum, firms are extending their collaborations in Australia.
In December 2022, HealthyLife, an independently operated firm under Woolworths Group, announced that the firm had extended its alliance with SuperPharmacy, which has been the Group’s partner since 2021. The partnership will enable HealthyLife to access warehouse assets offered by SuperPharmacy, and in turn, will provide e-commerce services and platforms.


From the short to medium-term perspective, PayNXT360 expects more such strategic collaboration in the Australian e-commerce market, thereby providing growth support to the industry over the next three to four years.
This report provides a detailed data centric analysis of B2C ecommerce market dynamics, covering over 100 KPIs in Australia. It details market opportunity across key B2C verticals - Retail Shopping, Travel & Hospitality, Online Food Service, Media and Entertainment, Healthcare and Wellness, and Technology Products and Services. It provides market share by key players across key verticals along with sales channels (Platform to Consumer, Direct to Consumer, Consumer to Consumer). In addition, it provides spending pattern by payment instruments along with a snapshot of consumer behaviour in Australia.

The report also covers niche trends such as market size by live streaming engagement model and cross border purchases. It also covers ecommerce spend share by operating systems, device (mobile vs desktop) and cities.

In addition, to detailed data-centric analysis, this report provides analyst commentary on key trends, drivers, strategies, and innovations in the B2C ecommerce industry in Australia.