The unified communications collaboration (UCC) market is projected to witness exponential development by 2028 due to the growing penetration of Unified Communications as a Service (UCaaS) around the globe.

The recent work from home norm has impelled enterprises worldwide to shift their operations and communications to a virtual platform and emphasize on increasing their online presence. Online platforms have been extended to include various embedded features and collaboration tools to facilitate seamless communication and better productivity. This widespread adoption of UCC tools and services has augmented industry adoption during the COVID-19 pandemic.

The unified communications & collaboration (UCC) market has been segregated based on application, platform, deployment model, and region.

In terms of platform, the market has further been divided into services & tools, telephony, conferencing, collaboration, and unified messaging.

The telephony sub-segment is speculated to grow at a CAGR of approximately 5% over the forecast timeline owing to large-scale deployment of telephony applications in enterprises across various sectors.

Under collaboration, the market has been segmented into video platform, mobile, and social network. The mobile segment accounted for a market share of almost 30% in 2021 and is expected to witness optimistic expansion through the review period. Prevalent use of smartphones for business purposes is likely to augment segmental growth through 2022-2028.

The social network segment is anticipated to reach a notable valuation by 2028, progressing at around 10% CAGR through the analysis period. Social network offers a plethora of advantages, including helping enterprises speed up their internal communications as compared to business emails, which is estimated to support product adoption.

In 2021, the video platform segment held a sizable market share of nearly 35% and is projected to develop at a steady pace through the assessment period. Video platforms offer users various features, enabling them to convert, playback, upload, and store video content over the internet, which is slated to fuel segmental uptake.

Under unified messaging, the market has been categorized into fax, voicemail, and email. The voicemail segment is deemed to grow at about 10% CAGR over the stipulated timeframe. The voicemail communication solution enables users to deliver messages in the form of either mails or attachments, which can be accessed through an email client or a browser.