Global Customer Relationship Management (CRM) Software market is forecast to grow at a CAGR of around 15% during 2020 - 2025. The global CRM Software market is driven by the increasing digitalization of enterprises across industry verticals and penetration of cloud technology and various service models. However, data and security concerns and stringent government rules & regulations are restricting the growth of the market.

The global CRM Software market is segmented based on deployment, organization size, application, end-user, and region. Based on deployment, the market can be categorized into cloud-based and on-premises segments. The cloud-based segment is expected to dominate the market over the next few years due to rise in the adoption of CRM Software solutions among various sectors such as healthcare, BFSI, among others. Based on end-user segments, the market can be fragmented into BFSI, Healthcare, Manufacturing, IT & Telecommunication, Media & Entertainment, Energy & Utilities, Retail, Education, Others. Healthcare, Media & Entertainment, and BFSI segments accounted for the largest market shares in 2019, and this trend is expected to continue during the forecast period.

Regionally, the CRM Software market has been segmented into various regions including Asia-Pacific, North America, South America, Europe, and Middle East & Africa. Among these regions, North America is expected to dominate the global CRM Software market majorly due increasing demand for cloud services in the region.

Major players operating in the CRM Software market include Salesforce.com, SAP SE, Oracle Corporation, Microsoft Corporation, Adobe Systems, Amdocs, Convergys Corporation, Huawei Technologies Co. Ltd., Infor Global Solutions, Inc., SAS Institute Inc and others. Leading players are developing advanced technologies and launching new services to stay competitive in the market.

Years considered for this report:

  • Historical Years: 2015-2018
  • Base Year: 2019
  • Estimated Year: 2020
  • Forecast Period: 2021–2025


Objective of the Study:

  • To analyze and estimate the market size of global Customer Relationship Management (CRM) Software market from 2015 to 2018.
  • To estimate and forecast the market size of global CRM Software market from 2019 to 2025.
  • To classify and forecast global CRM Software market-based deployment, organization size, application, end-users, company and regional distribution.
  • To identify dominant region or segment in the global CRM Software market.
  • To identify drivers and challenges for global CRM Software market.
  • To examine competitive developments such as expansions, new product launches, mergers & acquisitions, etc., in global Customer Relationship Management (CRM) Software market.
  • To identify and analyze the profile of leading players operating in global CRM Software market.
  • To identify key sustainable strategies adopted by market players in global CRM Software market.


Key Target Audience:

  • Customer Relationship Management (CRM) Software companies and other stakeholders
  • Government bodies such as regulating authorities and policy makers
  • Organizations, forums, and alliances related to Customer Relationship Management (CRM) Software
  • Market research and consulting firms

The study is useful in providing answers to several critical questions that are important for the industry stakeholders such as service providers, suppliers and partners, etc., besides allowing them in strategizing investments and capitalizing on market opportunities.

Report Scope:
In this report, global CRM Software market has been segmented into following categories, in addition to the industry trends which have also been detailed below:

Market, By Deployment:
  • Cloud
  • On-premises
Market, By Organization Component:
  • SMEs
  • Large Enterprises
Market, By Application:
  • Sales
  • Marketing
  • Manufacturing
  • Customer Service
  • Social Networking
  • Supply chain
  • Distribution
  • Others
Market, By End-user:
  • BFSI
  • Healthcare
  • Manufacturing
  • IT & Telecommunications
  • Media & Entertainment
  • Energy & Utilities
  • Retail
  • Education
  • Others
Market, By Region:

North America

  • United States
  • Canada
  • Mexico

Europe

  • Germany
  • France
  • United Kingdom
  • Italy
  • Spain

Asia-Pacific

  • China
  • Japan
  • India
  • Singapore
  • South Korea

Middle East & Africa

  • South Africa
  • Saudi Arabia
  • UAE
  • Kuwait

South America

  • Brazil
  • Argentina
  • Colombia