This report provides analysis of the smart workplace including market trends, growth drivers, market challenges, leading companies, solutions, applications, and services. The report analyzes market segments by categories, product and services, connectivity and communication technology, and regions, providing forecasts from 2020 to 2025. 

The report also analyzes smart workplace solution providers with specific market recommendations. In addition, the report evaluates IWMS technology and applications with an assessment of business opportunities and market outlook. Report forecasts include the smart workplace market by technology, connectivity type, applications, device type, service delivery methods, and industry verticals.

The smart workplace is characterized as one that provides a safer, more comfortable, and productive work environment. Intelligent work is closely associated with intelligent buildings and smart facilities. In this context, it is related to various building automation solutions including smart lighting, smart security (such as access control via biometrics), intelligent HVAC systems, and more. Next generation smart workplaces will include advanced technologies such as detection systems to determine presence of employees for work space optimization.
While closely tied to smart buildings, it is important to note that the smart workplace is not tied to only a building space as remote work includes home workers, telecommuting, and work while traveling. Accordingly, a larger definition of the smart workplace includes technologies and solutions to enable more efficient and effective workflow and other business operation considerations. A broader definition of “smart workplace” takes into consideration those technologies and solutions that provide process improvement, workflow improvement, internal and external supply chain management optimization, visibility into product/service usage, opportunities for moving from products to services in an “as a Service” model, intelligent worker monitoring, data analytics, control of the entire Product Life Cycle (PLM), and more.
One of the most important solutions to optimize the smart workplace is to deploy an Integrated Workplace Management System (IWMS), which represents a combination of five separate modules (1) Property Management, (2) Facility and Space Management, (3) Maintenance Management, (4) Sustainability and Energy Management, and (5) Technology Management. With IWMS solutions, enterprise organizations are able to optimize asset utilization, energy consumption, technology deployment, building and infrastructure efficiency, and overall workplace productivity to gain substantial savings in CAPEX and OPEX.

In terms of market developments since the last version of this report, the COVID-19 pandemic has served as a major catalyst for workplace evolution as employees and contractors have been forced to work remotely. This has tested corporate IT and facilities staff in terms of enterprise ability to cope with a highly distributed workforce while a minimal amount of essential staff occupy core business facilities. 

Lessons learned from these few months have reinforced the long-held view of Mind Commerce that the smart workplace ecosystem is much more than just smart buildings or other facilities such as warehouses. The smart workplace is indeed the sum of all assets, production and processes. This includes core buildings and related infrastructure, inter-facility assets, and mobile/remote employees and their communications and collaboration tools.
Target Audience:
  • ITC infrastructure providers
  • IoT app and service providers
  • Building construction industry
  • Big Data and Analytics companies
  • Building management companies
  • AI and machine learning companies
  • Enterprise across all industry verticals

Select Report Findings:
  • The North American integrated smart workplace management application market will reach $710M by 2025
  • The global smart workplace market in the transportation and Logistics vertical will reach $4.38B by 2025
  • Retrofitting existing buildings to accommodate the smart workplace will be a $22B global opportunity by 2025
  • The majority of investment in the smart workplace is through large corporations but the growth rates for medium sized business is much higher
  • Current COVID-19 operations, and preparedness for the next pandemic is driving significant investment in smart workplace integration between core and remote facilities
  • With commercial real estate taking a hit due to COVID-19, many existing projects have been put on hold, but the previous growth rate will resume after a six to ten month pause

Report Benefits:
  • Smart Workplace market by segments in each category including: Smart Workplace Product & Integrated System, Workplace Transformation Services, and Integrated Workplace Management System (IWMS).
  • Smart Workplace market by products & integrated systems in each category including: Smart Lighting, Robotics Automation, Security & Access Control, User Interface Device, Smart HVAC Control, EMS, Networking & Visual, Entertainment, Audio-video Conferencing, Fire & Safety Control, Remote Communication, Enterprise Healthcare, and Smart Documentation.
  • Smart Workplace Market by Workplace Transformation Services including: Enterprise Mobility & Telecom Services, Unified Communication & Collaboration Services, Workplace Upgradation & Migration Services, Asset Management Service, Service Desk, Desktop Virtualization, Field Services, Workplace Automation Services, and Application Management Services.
  • Smart Workplace Market by IWMS applications and solutions including: Property Management, Maintenance Management, Space & Move Management, Technology Management, Facility Management, Operations & Service Management, Real Estate Management, Environmental & Energy Management, Project Management, Professional Services, and Managed Services.
  • Smart Workplace Market by Organisation and Building Type including: New Building, Retrofit Building, Large Enterprise, and Small & Medium Enterprises.
  • Smart Workplace market by cloud & on-premise deployment including business models: Software as a Service (SaaS), Platform as a Service (PaaS), and Infrastructure as a Service (IaaS)
  • Smart Workplace connectivity protocol market including: DALI, WiFi, LPWAN, NEAM, BACnect, LonWorks, KNX/Eib, and Modbus RTU.
  • Smart Workplace market by industry vertical including: Financial Institutions (Bank, Insurance & Others), Retail & Consumer Electronics, Healthcare & Life Sciences, Manufacturing & Automotive, Transportation & Logistics, Telecommunication & IT, Government and Public Sector, Real Estate & Construction, Media & Entertainment, and Education.
  • Smart Workplace market share by solution providers including: Platform & Automation, OEM, Networking & Infrastructure, Security & Analytics, Connectivity & Service, and System Aggregators.
  • Smart Workplace market by regions including: North America, Europe, APAC, Middle East & Africa, and Latin America; and forecasts by market segments & Top Countries in each region.
  • Smart Workplace connected IoT devices and sensor connected IoT things & objects including: device type, connectivity protocol, industry verticals, regions, and country.