Key Findings
The Asia Pacific complaint management software market is projected to record growth, showcasing a CAGR of 11.30% by the end of the forecast period, 2020-2028. The IT infrastructure development and the increasing presence of SMEs and startups, which prefer cloud-enabled complaint management software solutions, are the important factors driving the market growth. The rising popularity of e-commerce, the presence of the service industry, and the emerging startups, are the factors influencing the adoption of cloud-enabled complaint management software solutions.

Market Insights
The Asia Pacific complaint management software market growth is analyzed on the basis of the market evaluation of countries like Thailand, Australia & New Zealand, Japan, China, India, Vietnam, South Korea, Indonesia, and the rest of Asia Pacific. The healthcare industry is recording growth at a rapid pace in China due to the growing aging population, urbanization, and rising innovations. Due to the certain barriers faced in the effective management of patient complaints, the country is set to improve its complaint management in healthcare by collaboration through the complaint management software. In India, the digital payment systems has evolved. The RBI launched a software application for facilitating grievance redressal processes, which also enables on-line filing of complaints and voluntary feedback about the customer experience.

Competitive Insights
Some of the well-known companies in the market include, Sparta Systems Inc, Salesforce.com Inc, Zendesk Inc, Zoho Corporation Pvt Ltd, Quantivate LLC, etc.
Our report offerings include:

  • Explore key findings of the overall market
  • Strategic breakdown of market dynamics (Drivers, Restraints, Opportunities, Challenges)
  • Market forecasts for a minimum of 9 years, along with 3 years of historical data for all segments, sub-segments, and regions
  • Market Segmentation cater to a thorough assessment of key segments with their market estimations
  • Geographical Analysis: Assessments of the mentioned regions and country-level segments with their market share
  • Key analytics: Porter’s Five Forces Analysis, Vendor Landscape, Opportunity Matrix, Key Buying Criteria, etc.
  • Competitive landscape is the theoretical explanation of the key companies based on factors, market share, etc.
  • Company profiling: A detailed company overview, product/services offered, SCOT analysis, and recent strategic developments