Organizations globally have begun to look for automation solutions to enable better handling of repetitive tasks across multiple corporate processes and functions. While Business Process Management (BPM) solutions address the need for operational efficiency to a large extent, there is an inherent need for non-invasive and unassisted automation that can handle such tasks. Robotic Process Automation (RPA) addresses this through robotized handling of tasks through software programs and tools.
RPA changes the way traditional BPM services work. In fact, it augments processes through automation that doesn’t necessitate any deep integrations. The enabling of an automation driven solution changes the value chain for solutioning and delivery.
While the current impact of RPA on BPM is minimal, the future could be certainly different. RPA tools and services provide an innovative and alternative approach towards enhanced value creation and manageability. It is a strategic extension to BPM by including a tactical set of automation tools, techniques and services that offers improvements across service delivery, quality, government, and overall process management. When employed along with BPM, RPA could help service providers with increased revenues and profitability.
With early adopters reaping benefits from having deployed RPA for their processes, more companies will actively pursue pilots and implement RPA for their functions. The market opportunity for RPA across the globe is significant and offers a new value-driven opportunity for service providers, system integrators, technology providers, and resellers. Arcluster forecasts the worldwide RPA market to reach $5.01 billion in revenues in 2022