Table of Content

1. RESEARCH SCOPE
1.1. STUDY GOALS
1.2. SCOPE OF THE MARKET STUDY
1.3. WHO WILL FIND THIS REPORT USEFUL?
1.4. STUDY AND FORECASTING YEARS

2. RESEARCH METHODOLOGY
2.1. SOURCES OF DATA
2.1.1. SECONDARY DATA
2.1.2. PRIMARY DATA
2.2. TOP-DOWN APPROACH
2.3. BOTTOM-UP APPROACH
2.4. DATA TRIANGULATION

3. EXECUTIVE SUMMARY
3.1. MARKET SUMMARY
3.2. KEY FINDINGS
3.2.1. ASIA PACIFIC DOMINATES THE OVERALL MARKET
3.2.2. INCREASING DEMAND FOR HOSTED UNIFIED COMMUNICATION
3.2.3. GROWING DISPERSION OF MOBILITY IN SOCIAL MEDIA PLATFORM

4. MARKET DYNAMICS
4.1. MARKET SCOPE & DEFINITION
4.2. MARKET DRIVERS
4.2.1. EXPANDING DEMAND FOR BYOD
4.2.2. GROWING ADOPTION OF INTERNET OF THINGS
4.2.3. HIGH USAGE OF SMARTPHONES
4.3. MARKET RESTRAINTS
4.3.1. HIGH COSTS LEVIED ON INSTALLATION
4.3.2. LACK OF INTEROPERABILITY
4.4. MARKET OPPORTUNITIES
4.4.1. HIGH ADOPTION OF CLOUD BASED SOLUTIONS
4.4.2. GROWTH OF SMALL AND MEDIUM ENTERPRISES IN THE MARKET
4.5. MARKET CHALLENGES
4.5.1. INTEGRATION OF LEGACY SYSTEMS TO CLOUD

5. MARKET BY PRODUCT
5.1. HOSTED
5.2. ON-PREMISE

6. MARKET BY APPLICATION
6.1. VIDEO
6.2. TELEPHONY
6.3. CONFERENCING
6.4. MOBILITY
6.5. UNIFIED MESSAGING
6.6. IM AND PRESENCE
6.7. CONTACT CENTRE

7. MARKET BY INDUSTRY VERTICAL
7.1. ENERGY AND UTILITIES
7.2. IT AND TELECOM
7.3. RETAIL
7.4. HEALTHCARE
7.5. MANUFACTURING
7.6. BFSI
7.7. PUBLIC SECTOR
7.8. AEROSPACE AND DEFENSE
7.9. OTHERS

8. KEY ANALYTICS
8.1. PORTER’S FIVE FORCE MODEL
8.1.1. THREAT OF NEW ENTRANTS
8.1.2. THREAT OF SUBSTITUTE
8.1.3. BARGAINING POWER OF SUPPLIERS
8.1.4. BARGAINING POWER OF BUYERS
8.1.5. THREAT OF COMPETITIVE RIVALRY
8.2. KEY BUYING CRITERIA
8.2.1. COST
8.2.2. COMPANY BACKGROUND AND EXPERIENCE
8.2.3. EASE OF USE
8.3. OPPORTUNITY MATRIX
8.4. VENDOR LANDSCAPE

9. GEOGRAPHICAL ANALYSIS
9.1. NORTH AMERICA
9.1.1. UNITED STATES
9.1.2. CANADA
9.2. EUROPE
9.2.1. UNITED KINGDOM
9.2.2. GERMANY
9.2.3. FRANCE
9.2.4. SPAIN
9.2.5. ITALY
9.2.6. REST OF EUROPE
9.3. ASIA PACIFIC
9.3.1. CHINA
9.3.2. JAPAN
9.3.3. INDIA
9.3.4. SOUTH KOREA
9.3.5. AUSTRALIA
9.3.6. REST OF ASIA PACIFIC
9.4. REST OF WORLD
9.4.1. LATIN AMERICA
9.4.2. MIDDLE EAST & AFRICA

10. COMPANY PROFILES
10.1. MITEL NETWORKS CORPORATION
10.2. ALCATEL-LUCENT
10.3. AT & T INC.
10.4. AVAYA INC.
10.5. CISCO SYSTEMS INC.
10.6. HEWLETT PACKARD ENTERPRISE
10.7. IBM CORPORATION
10.8. MICROSOFT CORPORATION
10.9. SIEMENS ENTERPRISE COMMUNICATIONS (UNIFY INC.)
10.10. VERIZON COMMUNICATION
10.11. NEC CORPORATION
10.12. PLANTRONICS INC.
10.13. RING CENTRAL INC.
10.14. CONNECT SOLUTIONS INC.
10.15. FUZE INC.

List of Tables
TABLE 1: GLOBAL UNIFIED COMMUNICATION MARKET, BY GEOGRAPHY, 2019-2027 (IN $ MILLION)
TABLE 2: GLOBAL UNIFIED COMMUNICATION MARKET, BY PRODUCT, 2019-2027 (IN $ MILLION)
TABLE 3: GLOBAL HOSTED MARKET, BY REGION, 2019-2027 (IN $ MILLION)
TABLE 4: GLOBAL ON-PREMISE MARKET, BY REGION, 2019-2027 (IN $ MILLION)
TABLE 5: GLOBAL UNIFIED COMMUNICATION MARKET, BY APPLICATION, 2019-2027 (IN $ MILLION)
TABLE 6: GLOBAL VIDEO MARKET, BY REGION, 2019-2027 (IN $ MILLION)
TABLE 7: GLOBAL TELEPHONY MARKET, BY REGION, 2019-2027 (IN $ MILLION)
TABLE 8: GLOBAL CONFERENCING MARKET, BY REGION, 2019-2027 (IN $ MILLION)
TABLE 9: GLOBAL MOBILITY MARKET, BY REGION, 2019-2027 (IN $ MILLION)
TABLE 10: GLOBAL UNIFIED MESSAGING MARKET, BY REGION, 2019-2027 (IN $ MILLION)
TABLE 11: GLOBAL IM AND PRESENCE MARKET, BY REGION, 2019-2027 (IN $ MILLION)
TABLE 12: GLOBAL CONTACT CENTRE MARKET, BY REGION, 2019-2027 (IN $ MILLION)
TABLE 13: GLOBAL UNIFIED COMMUNICATION MARKET, BY INDUSTRY VERTICAL, 2019-2027 (IN $ MILLION)
TABLE 14: GLOBAL ENERGY AND UTILITIES MARKET, BY REGION, 2019-2027 (IN $ MILLION)
TABLE 15: GLOBAL IT AND TELECOM MARKET, BY REGION, 2019-2027 (IN $ MILLION)
TABLE 16: GLOBAL RETAIL MARKET, BY REGION, 2019-2027 (IN $ MILLION)
TABLE 17: GLOBAL HEALTHCARE MARKET, BY REGION, 2019-2027 (IN $ MILLION)
TABLE 18: GLOBAL MANUFACTURING MARKET, BY REGION, 2019-2027 (IN $ MILLION)
TABLE 19: GLOBAL BFSI MARKET, BY REGION, 2019-2027 (IN $ MILLION)
TABLE 20: GLOBAL PUBLIC SECTOR MARKET, BY REGION, 2019-2027 (IN $ MILLION)
TABLE 21: GLOBAL AEROSPACE AND DEFENCE MARKET, BY REGION, 2019-2027 (IN $ MILLION)
TABLE 22: GLOBAL OTHERS MARKET, BY REGION, 2019-2027 (IN $ MILLION)
TABLE 23: OPPORTUNITY MATRIX
TABLE 24: VENDOR LANDSCAPE
TABLE 25: GLOBAL UNIFIED COMMUNICATION MARKET, BY GEOGRAPHY, 2019-2027 (IN $ MILLION)
TABLE 26: NORTH AMERICA UNIFIED COMMUNICATION MARKET, BY COUNTRY, 2019-2027 (IN $ MILLION)
TABLE 27: EUROPE UNIFIED COMMUNICATION MARKET, BY COUNTRY, 2019-2027 (IN $ MILLION)
TABLE 28: ASIA PACIFIC UNIFIED COMMUNICATION MARKET, BY COUNTRY, 2019-2027 (IN $ MILLION)
TABLE 29: REST OF WORLD UNIFIED COMMUNICATION MARKET, BY REGION, 2019-2027 (IN $ MILLION)

List of Figures
FIGURE 1: GLOBAL UNIFIED COMMUNICATION MARKET, BY PRODUCT, 2018 & 2027 (IN %)
FIGURE 2: GLOBAL UNIFIED COMMUNICATION MARKET, BY HOSTED, 2019-2027 (IN $ MILLION)
FIGURE 3: GLOBAL UNIFIED COMMUNICATION MARKET, BY ON-PREMISE, 2019-2027 (IN $ MILLION)
FIGURE 4: GLOBAL UNIFIED COMMUNICATION MARKET, BY VIDEO, 2019-2027 (IN $ MILLION)
FIGURE 5: GLOBAL UNIFIED COMMUNICATION MARKET, BY TELEPHONY, 2019-2027 (IN $ MILLION)
FIGURE 6: GLOBAL UNIFIED COMMUNICATION MARKET, BY CONFERENCING, 2019-2027 (IN $ MILLION)
FIGURE 7: GLOBAL UNIFIED COMMUNICATION MARKET, BY MOBILITY, 2019-2027 (IN $ MILLION)
FIGURE 8: GLOBAL UNIFIED COMMUNICATION MARKET, BY UNIFIED MESSAGING, 2019-2027 (IN $ MILLION)
FIGURE 9: GLOBAL UNIFIED COMMUNICATION MARKET, BY IM AND PRESENCE, 2019-2027 (IN $ MILLION)
FIGURE 10: GLOBAL UNIFIED COMMUNICATION MARKET, BY CONTACT CENTRE, 2019-2027 (IN $ MILLION)
FIGURE 11: GLOBAL UNIFIED COMMUNICATION MARKET, BY ENERGY AND UTILITIES, 2019-2027 (IN $ MILLION)
FIGURE 12: GLOBAL UNIFIED COMMUNICATION MARKET, BY IT AND TELECOM, 2019-2027 (IN $ MILLION)
FIGURE 13: GLOBAL UNIFIED COMMUNICATION MARKET, BY RETAIL, 2019-2027 (IN $ MILLION)
FIGURE 14: GLOBAL UNIFIED COMMUNICATION MARKET, BY HEALTHCARE, 2019-2027 (IN $ MILLION)
FIGURE 15: GLOBAL UNIFIED COMMUNICATION MARKET, BY MANUFACTURING, 2019-2027 (IN $ MILLION)
FIGURE 16: GLOBAL UNIFIED COMMUNICATION MARKET, BY BFSI, 2019-2027 (IN $ MILLION)
FIGURE 17: GLOBAL UNIFIED COMMUNICATION MARKET, BY PUBLIC SECTOR, 2019-2027 (IN $ MILLION)
FIGURE 18: GLOBAL UNIFIED COMMUNICATION MARKET, BY AEROSPACE AND DEFENCE, 2019-2027 (IN $ MILLION)
FIGURE 19: GLOBAL UNIFIED COMMUNICATION MARKET, BY OTHERS, 2019-2027 (IN $ MILLION)
FIGURE 20: PORTER’S FIVE FORCE ANALYSIS
FIGURE 21: KEY BUYING IMPACT ANALYSIS
FIGURE 22: GLOBAL UNIFIED COMMUNICATION MARKET, REGIONAL OUTLOOK, 2018 & 2027 (IN %)
FIGURE 23: UNITED STATES UNIFIED COMMUNICATION MARKET, 2019-2027 (IN $ MILLION)
FIGURE 24: CANADA UNIFIED COMMUNICATION MARKET, 2019-2027 (IN $ MILLION)
FIGURE 25: UNITED KINGDOM UNIFIED COMMUNICATION MARKET, 2019-2027 (IN $ MILLION)
FIGURE 26: GERMANY UNIFIED COMMUNICATION MARKET, 2019-2027 (IN $ MILLION)
FIGURE 27: FRANCE UNIFIED COMMUNICATION MARKET, 2019-2027 (IN $ MILLION)
FIGURE 28: SPAIN UNIFIED COMMUNICATION MARKET, 2019-2027 (IN $ MILLION)
FIGURE 29: ITALY UNIFIED COMMUNICATION MARKET, 2019-2027 (IN $ MILLION)
FIGURE 30: REST OF EUROPE UNIFIED COMMUNICATION MARKET, 2019-2027 (IN $ MILLION)
FIGURE 31: CHINA UNIFIED COMMUNICATION MARKET, 2019-2027 (IN $ MILLION)
FIGURE 32: JAPAN UNIFIED COMMUNICATION MARKET, 2019-2027 (IN $ MILLION)
FIGURE 33: INDIA UNIFIED COMMUNICATION MARKET, 2019-2027 (IN $ MILLION)
FIGURE 34: SOUTH KOREA UNIFIED COMMUNICATION MARKET, 2019-2027 (IN $ MILLION)
FIGURE 35: AUSTRALIA UNIFIED COMMUNICATION MARKET, 2019-2027 (IN $ MILLION)
FIGURE 36: REST OF ASIA PACIFIC UNIFIED COMMUNICATION MARKET, 2019-2027 (IN $ MILLION)
FIGURE 37: LATIN AMERICA UNIFIED COMMUNICATION MARKET, 2019-2027 (IN $ MILLION)
FIGURE 38: MIDDLE EAST & AFRICA UNIFIED COMMUNICATION MARKET, 2019-2027 (IN $ MILLION)



List of Figures


FIGURE 1: GLOBAL UNIFIED COMMUNICATION MARKET, BY PRODUCT, 2018 & 2027 (IN %)
FIGURE 2: GLOBAL UNIFIED COMMUNICATION MARKET, BY HOSTED, 2019-2027 (IN $ MILLION)
FIGURE 3: GLOBAL UNIFIED COMMUNICATION MARKET, BY ON-PREMISE, 2019-2027 (IN $ MILLION)
FIGURE 4: GLOBAL UNIFIED COMMUNICATION MARKET, BY VIDEO, 2019-2027 (IN $ MILLION)
FIGURE 5: GLOBAL UNIFIED COMMUNICATION MARKET, BY TELEPHONY, 2019-2027 (IN $ MILLION)
FIGURE 6: GLOBAL UNIFIED COMMUNICATION MARKET, BY CONFERENCING, 2019-2027 (IN $ MILLION)
FIGURE 7: GLOBAL UNIFIED COMMUNICATION MARKET, BY MOBILITY, 2019-2027 (IN $ MILLION)
FIGURE 8: GLOBAL UNIFIED COMMUNICATION MARKET, BY UNIFIED MESSAGING, 2019-2027 (IN $ MILLION)
FIGURE 9: GLOBAL UNIFIED COMMUNICATION MARKET, BY IM AND PRESENCE, 2019-2027 (IN $ MILLION)
FIGURE 10: GLOBAL UNIFIED COMMUNICATION MARKET, BY CONTACT CENTRE, 2019-2027 (IN $ MILLION)
FIGURE 11: GLOBAL UNIFIED COMMUNICATION MARKET, BY ENERGY AND UTILITIES, 2019-2027 (IN $ MILLION)
FIGURE 12: GLOBAL UNIFIED COMMUNICATION MARKET, BY IT AND TELECOM, 2019-2027 (IN $ MILLION)
FIGURE 13: GLOBAL UNIFIED COMMUNICATION MARKET, BY RETAIL, 2019-2027 (IN $ MILLION)
FIGURE 14: GLOBAL UNIFIED COMMUNICATION MARKET, BY HEALTHCARE, 2019-2027 (IN $ MILLION)
FIGURE 15: GLOBAL UNIFIED COMMUNICATION MARKET, BY MANUFACTURING, 2019-2027 (IN $ MILLION)
FIGURE 16: GLOBAL UNIFIED COMMUNICATION MARKET, BY BFSI, 2019-2027 (IN $ MILLION)
FIGURE 17: GLOBAL UNIFIED COMMUNICATION MARKET, BY PUBLIC SECTOR, 2019-2027 (IN $ MILLION)
FIGURE 18: GLOBAL UNIFIED COMMUNICATION MARKET, BY AEROSPACE AND DEFENCE, 2019-2027 (IN $ MILLION)
FIGURE 19: GLOBAL UNIFIED COMMUNICATION MARKET, BY OTHERS, 2019-2027 (IN $ MILLION)
FIGURE 20: PORTER’S FIVE FORCE ANALYSIS
FIGURE 21: KEY BUYING IMPACT ANALYSIS
FIGURE 22: GLOBAL UNIFIED COMMUNICATION MARKET, REGIONAL OUTLOOK, 2018 & 2027 (IN %)
FIGURE 23: UNITED STATES UNIFIED COMMUNICATION MARKET, 2019-2027 (IN $ MILLION)
FIGURE 24: CANADA UNIFIED COMMUNICATION MARKET, 2019-2027 (IN $ MILLION)
FIGURE 25: UNITED KINGDOM UNIFIED COMMUNICATION MARKET, 2019-2027 (IN $ MILLION)
FIGURE 26: GERMANY UNIFIED COMMUNICATION MARKET, 2019-2027 (IN $ MILLION)
FIGURE 27: FRANCE UNIFIED COMMUNICATION MARKET, 2019-2027 (IN $ MILLION)
FIGURE 28: SPAIN UNIFIED COMMUNICATION MARKET, 2019-2027 (IN $ MILLION)
FIGURE 29: ITALY UNIFIED COMMUNICATION MARKET, 2019-2027 (IN $ MILLION)
FIGURE 30: REST OF EUROPE UNIFIED COMMUNICATION MARKET, 2019-2027 (IN $ MILLION)
FIGURE 31: CHINA UNIFIED COMMUNICATION MARKET, 2019-2027 (IN $ MILLION)
FIGURE 32: JAPAN UNIFIED COMMUNICATION MARKET, 2019-2027 (IN $ MILLION)
FIGURE 33: INDIA UNIFIED COMMUNICATION MARKET, 2019-2027 (IN $ MILLION)
FIGURE 34: SOUTH KOREA UNIFIED COMMUNICATION MARKET, 2019-2027 (IN $ MILLION)
FIGURE 35: AUSTRALIA UNIFIED COMMUNICATION MARKET, 2019-2027 (IN $ MILLION)
FIGURE 36: REST OF ASIA PACIFIC UNIFIED COMMUNICATION MARKET, 2019-2027 (IN $ MILLION)
FIGURE 37: LATIN AMERICA UNIFIED COMMUNICATION MARKET, 2019-2027 (IN $ MILLION)
FIGURE 38: MIDDLE EAST & AFRICA UNIFIED COMMUNICATION MARKET, 2019-2027 (IN $ MILLION)

 

List of Tables


TABLE 1: GLOBAL UNIFIED COMMUNICATION MARKET, BY GEOGRAPHY, 2019-2027 (IN $ MILLION)
TABLE 2: GLOBAL UNIFIED COMMUNICATION MARKET, BY PRODUCT, 2019-2027 (IN $ MILLION)
TABLE 3: GLOBAL HOSTED MARKET, BY REGION, 2019-2027 (IN $ MILLION)
TABLE 4: GLOBAL ON-PREMISE MARKET, BY REGION, 2019-2027 (IN $ MILLION)
TABLE 5: GLOBAL UNIFIED COMMUNICATION MARKET, BY APPLICATION, 2019-2027 (IN $ MILLION)
TABLE 6: GLOBAL VIDEO MARKET, BY REGION, 2019-2027 (IN $ MILLION)
TABLE 7: GLOBAL TELEPHONY MARKET, BY REGION, 2019-2027 (IN $ MILLION)
TABLE 8: GLOBAL CONFERENCING MARKET, BY REGION, 2019-2027 (IN $ MILLION)
TABLE 9: GLOBAL MOBILITY MARKET, BY REGION, 2019-2027 (IN $ MILLION)
TABLE 10: GLOBAL UNIFIED MESSAGING MARKET, BY REGION, 2019-2027 (IN $ MILLION)
TABLE 11: GLOBAL IM AND PRESENCE MARKET, BY REGION, 2019-2027 (IN $ MILLION)
TABLE 12: GLOBAL CONTACT CENTRE MARKET, BY REGION, 2019-2027 (IN $ MILLION)
TABLE 13: GLOBAL UNIFIED COMMUNICATION MARKET, BY INDUSTRY VERTICAL, 2019-2027 (IN $ MILLION)
TABLE 14: GLOBAL ENERGY AND UTILITIES MARKET, BY REGION, 2019-2027 (IN $ MILLION)
TABLE 15: GLOBAL IT AND TELECOM MARKET, BY REGION, 2019-2027 (IN $ MILLION)
TABLE 16: GLOBAL RETAIL MARKET, BY REGION, 2019-2027 (IN $ MILLION)
TABLE 17: GLOBAL HEALTHCARE MARKET, BY REGION, 2019-2027 (IN $ MILLION)
TABLE 18: GLOBAL MANUFACTURING MARKET, BY REGION, 2019-2027 (IN $ MILLION)
TABLE 19: GLOBAL BFSI MARKET, BY REGION, 2019-2027 (IN $ MILLION)
TABLE 20: GLOBAL PUBLIC SECTOR MARKET, BY REGION, 2019-2027 (IN $ MILLION)
TABLE 21: GLOBAL AEROSPACE AND DEFENCE MARKET, BY REGION, 2019-2027 (IN $ MILLION)
TABLE 22: GLOBAL OTHERS MARKET, BY REGION, 2019-2027 (IN $ MILLION)
TABLE 23: OPPORTUNITY MATRIX
TABLE 24: VENDOR LANDSCAPE
TABLE 25: GLOBAL UNIFIED COMMUNICATION MARKET, BY GEOGRAPHY, 2019-2027 (IN $ MILLION)
TABLE 26: NORTH AMERICA UNIFIED COMMUNICATION MARKET, BY COUNTRY, 2019-2027 (IN $ MILLION)
TABLE 27: EUROPE UNIFIED COMMUNICATION MARKET, BY COUNTRY, 2019-2027 (IN $ MILLION)
TABLE 28: ASIA PACIFIC UNIFIED COMMUNICATION MARKET, BY COUNTRY, 2019-2027 (IN $ MILLION)
TABLE 29: REST OF WORLD UNIFIED COMMUNICATION MARKET, BY REGION, 2019-2027 (IN $ MILLION)