Table of Content


Chapter 1. Global Cloud Information Technology Service Management Market Executive Summary
1.1. Global Cloud ITSM Market Size & Forecast (2022–2032)
1.2. Regional Summary
1.3. Segmental Summary
1.3.1. By Component
1.3.2. By Organization Size
1.3.3. By Deployment Model
1.3.4. By End-User Industry
1.4. Key Trends
1.5. Recession Impact
1.6. Analyst Recommendation & Conclusion
Chapter 2. Global Cloud Information Technology Service Management Market Definition and Research Assumptions
2.1. Research Objective
2.2. Market Definition
2.3. Research Assumptions
2.3.1. Inclusion & Exclusion
2.3.2. Limitations
2.3.3. Supply Side Analysis
2.3.3.1. Availability
2.3.3.2. Infrastructure
2.3.3.3. Regulatory Environment
2.3.3.4. Market Competition
2.3.3.5. Economic Viability (Consumer’s Perspective)
2.3.4. Demand Side Analysis
2.3.4.1. Regulatory Frameworks
2.3.4.2. Technological Advancements
2.3.4.3. Environmental Considerations
2.3.4.4. Consumer Awareness & Acceptance
2.4. Estimation Methodology
2.5. Years Considered for the Study
2.6. Currency Conversion Rates
Chapter 3. Global Cloud Information Technology Service Management Market Dynamics
3.1. Market Drivers
3.1.1. Digital Transformation Initiatives Accelerating ITSM Adoption
3.1.2. Remote Work and Hybrid Workforce Models
3.1.3. AI and Automation Integration for Proactive Service Management
3.2. Market Challenges
3.2.1. Data Security, Privacy, and Compliance Concerns
3.2.2. Integration Complexity with Legacy Systems
3.2.3. Skill Gaps and Talent Shortages in IT Service Teams
3.3. Market Opportunities
3.3.1. AI-Driven Predictive and Prescriptive Analytics
3.3.2. Expansion into Emerging and SMB Markets
3.3.3. IoT and Edge Computing Synergies
Chapter 4. Global Cloud Information Technology Service Management Market Industry Analysis
4.1. Porter’s 5 Forces Model
4.1.1. Bargaining Power of Suppliers
4.1.2. Bargaining Power of Buyers
4.1.3. Threat of New Entrants
4.1.4. Threat of Substitutes
4.1.5. Competitive Rivalry
4.1.6. Futuristic Approach to Porter’s 5 Forces
4.1.7. Porter’s 5 Forces Impact Analysis
4.2. PESTEL Analysis
4.2.1. Political
4.2.2. Economic
4.2.3. Social
4.2.4. Technological
4.2.5. Environmental
4.2.6. Legal
4.3. Top Investment Opportunities
4.4. Top Winning Strategies
4.5. Disruptive Trends
4.6. Industry Expert Perspective
4.7. Analyst Recommendation & Conclusion
Chapter 5. Global Cloud Information Technology Service Management Market Size & Forecasts by Component (2022–2032)
5.1. Segment Dashboard
5.2. Global Cloud ITSM Market: Solution vs. Services Revenue Trend Analysis, 2022 & 2032 (USD Billion)
Chapter 6. Global Cloud Information Technology Service Management Market Size & Forecasts by Organization Size (2022–2032)
6.1. Segment Dashboard
6.2. Global Cloud ITSM Market: Large Enterprises vs. SMEs Revenue Trend Analysis, 2022 & 2032 (USD Billion)
Chapter 7. Global Cloud Information Technology Service Management Market Size & Forecasts by Deployment Model (2022–2032)
7.1. Segment Dashboard
7.2. Global Cloud ITSM Market: Public, Private & Hybrid Deployment Revenue Trend Analysis, 2022 & 2032 (USD Billion)
Chapter 8. Global Cloud Information Technology Service Management Market Size & Forecasts by End-User Industry (2022–2032)
8.1. Segment Dashboard
8.2. Global Cloud ITSM Market: Industry-Wise Revenue Trend Analysis, 2022 & 2032 (USD Billion)
8.2.1. IT & Telecom
8.2.2. BFSI
8.2.3. Healthcare
8.2.4. Retail
8.2.5. Manufacturing
8.2.6. Government
8.2.7. Others
Chapter 9. Global Cloud Information Technology Service Management Market Size & Forecasts by Region (2022–2032)
9.1. North America Cloud ITSM Market
9.1.1. U.S. Cloud ITSM Market
9.1.1.1. Component Breakdown & Forecasts, 2022–2032
9.1.1.2. Deployment Model Breakdown & Forecasts, 2022–2032
9.1.2. Canada Cloud ITSM Market
9.2. Europe Cloud ITSM Market
9.2.1. UK
9.2.2. Germany
9.2.3. France
9.2.4. Spain
9.2.5. Italy
9.2.6. Rest of Europe
9.3. Asia Pacific Cloud ITSM Market
9.3.1. China
9.3.2. India
9.3.3. Japan
9.3.4. Australia
9.3.5. South Korea
9.3.6. Rest of Asia Pacific
9.4. Latin America Cloud ITSM Market
9.4.1. Brazil
9.4.2. Mexico
9.4.3. Rest of Latin America
9.5. Middle East & Africa Cloud ITSM Market
9.5.1. Saudi Arabia
9.5.2. South Africa
9.5.3. Rest of Middle East & Africa
Chapter 10. Competitive Intelligence
10.1. Key Company SWOT Analysis
10.1.1. ServiceNow, Inc.
10.1.2. BMC Software, Inc.
10.1.3. IBM Corporation
10.2. Top Market Strategies
10.3. Company Profiles
10.3.1. ServiceNow, Inc.
10.3.1.1. Key Information
10.3.1.2. Overview
10.3.1.3. Financial (Subject to Data Availability)
10.3.1.4. Product Summary
10.3.1.5. Market Strategies
10.3.2. BMC Software, Inc.
10.3.3. IBM Corporation
10.3.4. Microsoft Corporation
10.3.5. Broadcom Inc.
10.3.6. Hewlett Packard Enterprise Development LP
10.3.7. Atlassian Corporation Plc
10.3.8. Ivanti Inc.
10.3.9. Axios Systems PLC



List of Figures

List of Figures
FIG 1. Global Cloud ITSM market, research methodology
FIG 2. Global Cloud ITSM market, market estimation techniques
FIG 3. Global Cloud ITSM market size estimates & forecast methods
FIG 4. Global Cloud ITSM market, key trends 2023
FIG 5. Global Cloud ITSM market, growth prospects 2022–2032
FIG 6. Global Cloud ITSM market, Porter’s 5 Forces model
FIG 7. Global Cloud ITSM market, PESTEL analysis
FIG 8. Global Cloud ITSM market, value chain analysis
FIG 9. Global Cloud ITSM market by Component, 2022 & 2032 (USD Billion)
FIG 10. Global Cloud ITSM market by Organization Size, 2022 & 2032 (USD Billion)
FIG 11. Global Cloud ITSM market by Deployment Model, 2022 & 2032 (USD Billion)
FIG 12. Global Cloud ITSM market by End-User Industry, 2022 & 2032 (USD Billion)
FIG 13. Global Cloud ITSM market, regional snapshot 2022 & 2032
FIG 14. North America Cloud ITSM market, 2022 & 2032 (USD Billion)
FIG 15. Europe Cloud ITSM market, 2022 & 2032 (USD Billion)
FIG 16. Asia Pacific Cloud ITSM market, 2022 & 2032 (USD Billion)
FIG 17. Latin America Cloud ITSM market, 2022 & 2032 (USD Billion)
FIG 18. Middle East & Africa Cloud ITSM market, 2022 & 2032 (USD Billion)
FIG 19. Global Cloud ITSM market, company market share analysis (2023)

List of Tables

List of Tables
TABLE 1. Global Cloud ITSM market, report scope
TABLE 2. Global Cloud ITSM market estimates & forecasts by Region 2022–2032 (USD Billion)
TABLE 3. Global Cloud ITSM market estimates & forecasts by Component 2022–2032 (USD Billion)
TABLE 4. Global Cloud ITSM market estimates & forecasts by Organization Size 2022–2032 (USD Billion)
TABLE 5. Global Cloud ITSM market estimates & forecasts by Deployment Model 2022–2032 (USD Billion)
TABLE 6. Global Cloud ITSM market estimates & forecasts by End-User Industry 2022–2032 (USD Billion)
TABLE 7. North America Cloud ITSM market estimates & forecasts, 2022–2032 (USD Billion)
TABLE 8. U.S. Cloud ITSM market estimates & forecasts by segment, 2022–2032 (USD Billion)
TABLE 9. Canada Cloud ITSM market estimates & forecasts by segment, 2022–2032 (USD Billion)
TABLE 10. Europe Cloud ITSM market estimates & forecasts, 2022–2032 (USD Billion)
TABLE 11. UK Cloud ITSM market estimates & forecasts by segment, 2022–2032 (USD Billion)
TABLE 12. Germany Cloud ITSM market estimates & forecasts by segment, 2022–2032 (USD Billion)
TABLE 13. Asia Pacific Cloud ITSM market estimates & forecasts, 2022–2032 (USD Billion)
TABLE 14. China Cloud ITSM market estimates & forecasts by segment, 2022–2032 (USD Billion)
TABLE 15. India Cloud ITSM market estimates & forecasts by segment, 2022–2032 (USD Billion)
TABLE 16. Latin America Cloud ITSM market estimates & forecasts, 2022–2032 (USD Billion)
TABLE 17. Brazil Cloud ITSM market estimates & forecasts by segment, 2022–2032 (USD Billion)
TABLE 18. Middle East & Africa Cloud ITSM market estimates & forecasts, 2022–2032 (USD Billion)
TABLE 19. Saudi Arabia Cloud ITSM market estimates & forecasts by segment, 2022–2032 (USD Billion)
TABLE 20. South Africa Cloud ITSM market estimates & forecasts by segment, 2022–2032 (USD Billion)