Table of Content

1. Methodology and Scope
1.1. Research Methodology
1.2. Research Objective and Scope of the Report
2. Definition and Overview
3. Executive Summary
3.1. Snippet By Component
3.2. Snippet By Deployment Mode
3.3. Snippet By Technology
3.4. Snippet By Application
3.5. Snippet By Organization Size
3.6. Snippet By End-User
3.7. Snippet by Region
4. Dynamics
4.1. Impacting Factors
4.1.1. Drivers
4.1.1.1. Growing IT infrastructure in data centres
4.1.1.2. Enhancing IT support with machine learning and AI automation
4.1.2. Restraints
4.1.2.1. Challenges in AI model complexity hindering IT support advancements
4.1.3. Opportunity
4.1.4. Impact Analysis
5. Industry Analysis
5.1. Porter’s Five Force Analysis
5.2. Supply Chain Analysis
5.3. Pricing Analysis
5.4. Regulatory Analysis
5.5. DMI Opinion
6. By Component
6.1. Introduction
6.1.1. Market Size Analysis and Y-o-Y Growth Analysis (%), By Component
6.1.2. Market Attractiveness Index, By Component
6.2. Solutions*
6.2.1. Introduction
6.2.2. Market Size Analysis and Y-o-Y Growth Analysis (%)
6.3. Service
7. By Deployment Mode
7.1. Introduction
7.1.1. Market Size Analysis and Y-o-Y Growth Analysis (%), By Deployment Mode
7.1.2. Market Attractiveness Index, By Deployment Mode
7.2. On-Premises*
7.2.1. Introduction
7.2.2. Market Size Analysis and Y-o-Y Growth Analysis (%)
7.3. Cloud-Based
8. By Technology
8.1. Introduction
8.1.1. Market Size Analysis and Y-o-Y Growth Analysis (%), By Technology
8.1.2. Market Attractiveness Index, By Technology
8.2. Machine Learning*
8.2.1. Introduction
8.2.2. Market Size Analysis and Y-o-Y Growth Analysis (%)
8.3. Natural Language Processing (NLP)
8.4. Computer Vision
8.5. Robotic Process Automation (RPA)
8.6. Generative AI
8.7. Others
9. By Application
9.1. Introduction
9.1.1. Market Size Analysis and Y-o-Y Growth Analysis (%), By Application
9.1.2. Market Attractiveness Index, By Application
9.2. IT Helpdesk Automation*
9.2.1. Introduction
9.2.2. Market Size Analysis and Y-o-Y Growth Analysis (%)
9.3. Network Monitoring & Management
9.4. Incident Detection & Resolution
9.5. Software Testing & Quality Assurance
9.6. IT Asset & Configuration Management
9.7. Security & Threat Management
9.8. Others
10. By Organization Size
10.1. Introduction
10.1.1. Market Size Analysis and Y-o-Y Growth Analysis (%), By Organization Size
10.1.2. Market Attractiveness Index, By Organization Size
10.2. Small & Medium Enterprises (SMEs)*
10.2.1. Introduction
10.2.2. Market Size Analysis and Y-o-Y Growth Analysis (%)
10.3. Large Enterprises
11. By End-User
11.1. Introduction
11.1.1. Market Size Analysis and Y-o-Y Growth Analysis (%), By End-User
11.1.2. Market Attractiveness Index, By End-User
11.2. BFSI*
11.2.1. Introduction
11.2.2. Market Size Analysis and Y-o-Y Growth Analysis (%)
11.3. IT & Telecom
11.4. Healthcare
11.5. Retail & E-commerce
11.6. Manufacturing
11.7. Government & Public Sector
11.8. Others
12. By Region
12.1. Introduction
12.1.1. Market Size Analysis and Y-o-Y Growth Analysis (%), By Region
12.1.2. Market Attractiveness Index, By Region
12.2. North America
12.2.1. Introduction
12.2.2. Key Region-Specific Dynamics
12.2.3. Market Size Analysis and Y-o-Y Growth Analysis (%), By Component
12.2.4. Market Size Analysis and Y-o-Y Growth Analysis (%), By Deployment Mode
12.2.5. Market Size Analysis and Y-o-Y Growth Analysis (%), By Technology
12.2.6. Market Size Analysis and Y-o-Y Growth Analysis (%), By Application
12.2.7. Market Size Analysis and Y-o-Y Growth Analysis (%), By Organization Size
12.2.8. Market Size Analysis and Y-o-Y Growth Analysis (%), By End-User
12.2.9. Market Size Analysis and Y-o-Y Growth Analysis (%), By Country
12.2.9.1. US
12.2.9.2. Canada
12.2.9.3. Mexico

12.3. Europe
12.3.1. Introduction
12.3.2. Key Region-Specific Dynamics
12.3.3. Market Size Analysis and Y-o-Y Growth Analysis (%), By Component
12.3.4. Market Size Analysis and Y-o-Y Growth Analysis (%), By Deployment Mode
12.3.5. Market Size Analysis and Y-o-Y Growth Analysis (%), By Technology
12.3.6. Market Size Analysis and Y-o-Y Growth Analysis (%), By Application
12.3.7. Market Size Analysis and Y-o-Y Growth Analysis (%), By Organization Size
12.3.8. Market Size Analysis and Y-o-Y Growth Analysis (%), By End-User
12.3.9. Market Size Analysis and Y-o-Y Growth Analysis (%), By Country
12.3.9.1. Germany
12.3.9.2. UK
12.3.9.3. France
12.3.9.4. Italy
12.3.9.5. Spain
12.3.9.6. Rest of Europe
12.4. South America
12.4.1. Introduction
12.4.2. Market Size Analysis and Y-o-Y Growth Analysis (%), By Component
12.4.3. Market Size Analysis and Y-o-Y Growth Analysis (%), By Deployment Mode
12.4.4. Market Size Analysis and Y-o-Y Growth Analysis (%), By Technology
12.4.5. Market Size Analysis and Y-o-Y Growth Analysis (%), By Application
12.4.6. Market Size Analysis and Y-o-Y Growth Analysis (%), By Organization Size
12.4.7. Market Size Analysis and Y-o-Y Growth Analysis (%), By End-User
12.4.8. Market Size Analysis and Y-o-Y Growth Analysis (%), By Country
12.4.8.1. Brazil
12.4.8.2. Argentina
12.4.8.3. Rest of South America
12.5. Asia-Pacific
12.5.1. Introduction
12.5.2. Key Region-Specific Dynamics
12.5.3. Market Size Analysis and Y-o-Y Growth Analysis (%), By Component
12.5.4. Market Size Analysis and Y-o-Y Growth Analysis (%), By Deployment Mode
12.5.5. Market Size Analysis and Y-o-Y Growth Analysis (%), By Technology
12.5.6. Market Size Analysis and Y-o-Y Growth Analysis (%), By Application
12.5.7. Market Size Analysis and Y-o-Y Growth Analysis (%), By Organization Size
12.5.8. Market Size Analysis and Y-o-Y Growth Analysis (%), By End-User
12.5.9. Market Size Analysis and Y-o-Y Growth Analysis (%), By Country
12.5.9.1. China
12.5.9.2. India
12.5.9.3. Japan
12.5.9.4. Australia
12.5.9.5. Rest of Asia-Pacific
12.6. Middle East and Africa
12.6.1. Introduction
12.6.2. Key Region-Specific Dynamics
12.6.3. Market Size Analysis and Y-o-Y Growth Analysis (%), By Component
12.6.4. Market Size Analysis and Y-o-Y Growth Analysis (%), By Deployment Mode
12.6.5. Market Size Analysis and Y-o-Y Growth Analysis (%), By Technology
12.6.6. Market Size Analysis and Y-o-Y Growth Analysis (%), By Application
12.6.7. Market Size Analysis and Y-o-Y Growth Analysis (%), By Organization Size
12.6.8. Market Size Analysis and Y-o-Y Growth Analysis (%), By End-User
13. Competitive Landscape
13.1. Competitive Scenario
13.2. Market Positioning/Share Analysis
13.3. Mergers and Acquisitions Analysis
14. Company Profiles
14.1. IBM Corporation*
14.1.1. Company Overview
14.1.2. Product Portfolio and Description
14.1.3. Financial Overview
14.1.4. Key Developments
14.2. Microsoft Corporation
14.3. Google LLC
14.4. Oracle Corporation
14.5. Cisco Systems, Inc.
14.6. ServiceNow, Inc.
14.7. BMC Software, Inc.
14.8. Splunk Inc.
14.9. Capgemini SE
14.10. Cognizant Technology Solutions
LIST NOT EXHAUSTIVE
15. Appendix
15.1. About Us and Services
15.2. Contact Us