Table of Content

1. Executive Summary


2. Introduction

2.1 CX Outsourcing: An Overview
2.1.1 Advantages of CX Outsourcing

2.2 CX Outsourcing Segmentation: An Overview
2.2.1 CX Outsourcing Segmentation


3. Global Market Analysis

3.1 Global CX Outsourcing Market: An Analysis

3.1.1 Global CX Outsourcing Market: An Overview
3.1.2 Global CX Outsourcing Market by Value
3.1.3 Global CX Outsourcing Market by Deployment Type
3.1.4 Global CX Outsourcing Market by Component
3.1.5 Global CX Outsourcing Market by Industry Vertical
3.1.6 Global CX Outsourcing Market by Region

3.2 Global CX Outsourcing Market: Deployment Type Analysis

3.2.1 Global CX Outsourcing Market by Deployment Type: An Overview
3.2.2 Global On Premise CX Outsourcing Market by Value
3.2.3 Global Cloud CX Outsourcing Market by Value

3.3 Global CX Outsourcing Market: Component Analysis

3.3.1 Global CX Outsourcing Market by Component: An Overview
3.3.2 Global Services CX Outsourcing Market by Value
3.3.3 Global Software CX Outsourcing Market by Value

3.4 Global CX Outsourcing Market: Industry Vertical Analysis

3.4.1 Global CX Outsourcing Market by Industry Vertical: An Overview
3.4.2 Global Retail CX Outsourcing Market by Value
3.4.3 Global BFSI CX Outsourcing Market by Value
3.4.4 Global IT & Telecom CX Outsourcing Market by Value
3.4.5 Global Healthcare CX Outsourcing Market by Value
3.4.6 Global Government, Energy & Utilities CX Outsourcing Market by Value
3.4.7 Global Other CX Outsourcing Industry Verticals Market by Value


4. Regional Market Analysis

4.1 North America CX Outsourcing Market: An Analysis

4.1.1 North America CX Outsourcing Market: An Overview
4.1.2 North America CX Outsourcing Market by Value
4.1.3 North America CX Outsourcing Market by Region
4.1.4 The US CX Outsourcing Market by Value
4.1.5 Canada CX Outsourcing Market by Value
4.1.6 Mexico CX Outsourcing Market by Value

4.2 Europe CX Outsourcing Market: An Analysis

4.2.1 Europe CX Outsourcing Market: An Overview
4.2.2 Europe CX Outsourcing Market by Value
4.2.3 Europe CX Outsourcing Market by Region
4.2.4 United Kingdom CX Outsourcing Market by Value
4.2.5 Germany CX Outsourcing Market by Value
4.2.6 France CX Outsourcing Market by Value
4.2.7 Spain CX Outsourcing Market by Value
4.2.8 Rest of Europe CX Outsourcing Market by Value

4.3 Asia Pacific CX Outsourcing Market: An Analysis

4.3.1 Asia Pacific CX Outsourcing Market: An Overview
4.3.2 Asia Pacific CX Outsourcing Market by Value
4.3.3 Asia Pacific CX Outsourcing Market by Region
4.3.4 China CX Outsourcing Market by Value
4.3.5 Japan CX Outsourcing Market by Value
4.3.6 India CX Outsourcing Market by Value
4.3.7 Rest of Asia Pacific CX Outsourcing Market by Value

4.4 Rest of the World CX Outsourcing Market: An Analysis

4.4.1 Rest of the World CX Outsourcing Market: An Overview
4.4.2 Rest of the World CX Outsourcing Market by Value


5. Impact of COVID-19

5.1 Impact of COVID-19

5.1.1 Impact of COVID-19 on Global CX Outsourcing Market
5.1.2 Post-COVID Scenario


6. Market Dynamics

6.1 Growth Drivers
6.1.1 Increasing Focus on Customer Centricity
6.1.2 Cost Optimization
6.1.3 Globalization and Multilingual Support
6.1.4 Data Analytics and Insights
6.1.5 Compliance and Regulatory Expertise
6.1.6 Uninterrupted 24/7 Availability

6.2 Challenges
6.2.1 Data Security and Privacy Concerns
6.2.2 Navigating Dynamic Consumer Preferences and Complex Data Realities

6.3 Market Trends
6.3.1 AI-Powered Customer Support
6.3.2 Predictive Analytics for Customer Insights
6.3.3 Hyper-Personalization
6.3.4 Multichannel and Omnichannel Support
6.3.5 Integration of Augmented Reality (AR) and Virtual Reality (VR)
6.3.6 Rise of Gig-enabled Support Models


7. Competitive Landscape

7.1 Global CX Outsourcing Players by Market Share
7.2 Global CX Outsourcing Market Players: Product Comparison


8. Company Profiles

8.1 Genpact
8.1.1 Business Overview
8.1.2 Operating Segments
8.1.3 Business Strategy

8.2 Teleperformance SE
8.2.1 Business Overview
8.2.2 Operating Segments
8.2.3 Business Strategy

8.3 Transcom Holding AB
8.3.1 Business Overview
8.3.2 Operating Segments
8.3.3 Business Strategy

8.4 Infosys Limited
8.4.1 Business Overview
8.4.2 Operating Segments
8.4.3 Business Strategy

8.5 TTEC Holdings, Inc.
8.5.1 Business Overview
8.5.2 Operating Segments
8.5.3 Business Strategy

8.6 Concentrix Corporation
8.6.1 Business Overview
8.5.2 Operating Regions
8.5.3 Business Strategy

8.7 Atento S.A.
8.7.1 Business Overview
8.7.2 Operating Segments
8.7.3 Business Strategy

8.8 Alorica Inc.
8.8.1 Business Overview
8.8.2 Business Strategy

8.9 Foundever
8.9.1 Business Overview
8.9.2 Business Strategy

8.10 VXI Global Solutions
8.10.1 Business Overview
8.10.2 Business Strategy

8.11 Intouch CX
8.11.1 Business Overview
8.11.2 Business Strategy

List of Figures

Figure 1: Advantages of CX Outsourcing
Figure 2: CX Outsourcing Segmentation
Figure 3: Global CX Outsourcing Market by Value; 2019-2023 (US$ Billion)
Figure 4: Global CX Outsourcing Market by Value; 2024-2029 (US$ Billion)
Figure 5: Global CX Outsourcing Market by Deployment Type; 2023 (Percentage, %)
Figure 6: Global CX Outsourcing Market by Component; 2023 (Percentage, %)
Figure 7: Global CX Outsourcing Market by Industry Vertical; 2023 (Percentage, %)
Figure 8: Global CX Outsourcing Market by Region; 2023 (Percentage, %)
Figure 9: Global On Premise CX Outsourcing Market by Value; 2019-2023 (US$ Billion)
Figure 10: Global On Premise CX Outsourcing Market by Value; 2024-2029 (US$ Billion)
Figure 11: Global Cloud CX Outsourcing Market by Value; 2019-2023 (US$ Billion)
Figure 12: Global Cloud CX Outsourcing Market by Value; 2024-2029 (US$ Billion)
Figure 13: Global Services CX Outsourcing Market by Value; 2019-2023 (US$ Billion)
Figure 14: Global Services CX Outsourcing Market by Value; 2024-2029 (US$ Billion)
Figure 15: Global Software CX Outsourcing Market by Value; 2019-2023 (US$ Billion)
Figure 16: Global Software CX Outsourcing Market by Value; 2024-2029 (US$ Billion)
Figure 17: Global Retail CX Outsourcing Market by Value; 2019-2023 (US$ Billion)
Figure 18: Global Retail CX Outsourcing Market by Value; 2024-2029 (US$ Billion)
Figure 19: Global BFSI CX Outsourcing Market by Value; 2019-2023 (US$ Billion)
Figure 20: Global BFSI CX Outsourcing Market by Value; 2024-2029 (US$ Billion)
Figure 21: Global IT & Telecom CX Outsourcing Market by Value; 2019-2023 (US$ Billion)
Figure 22: Global IT & Telecom CX Outsourcing Market by Value; 2024-2029 (US$ Billion)
Figure 23: Global Healthcare CX Outsourcing Market by Value; 2019-2023 (US$ Billion)
Figure 24: Global Healthcare CX Outsourcing Market by Value; 2024-2029 (US$ Billion)
Figure 25: Global Government, Energy & Utilities CX Outsourcing Market by Value; 2019-2023 (US$ Billion)
Figure 26: Global Government, Energy & Utilities CX Outsourcing Market by Value; 2024-2029 (US$ Billion)
Figure 27: Global Other CX Outsourcing Industry Verticals Market by Value; 2019-2023 (US$ Billion)
Figure 28: Global Other CX Outsourcing Industry Verticals Market by Value; 2024-2029 (US$ Billion)
Figure 29: North America CX Outsourcing Market by Value; 2019-2023 (US$ Billion)
Figure 30: North America CX Outsourcing Market by Value; 2024-2029 (US$ Billion)
Figure 31: North America CX Outsourcing Market by Region; 2023 (Percentage, %)
Figure 32: The US CX Outsourcing Market by Value; 2019-2023 (US$ Billion)
Figure 33: The US CX Outsourcing Market by Value; 2024-2029 (US$ Billion)
Figure 34: Canada CX Outsourcing Market by Value; 2019-2023 (US$ Billion)
Figure 35: Canada CX Outsourcing Market by Value; 2024-2029 (US$ Billion)
Figure 36: Mexico CX Outsourcing Market by Value; 2019-2023 (US$ Billion)
Figure 37: Mexico CX Outsourcing Market by Value; 2024-2029 (US$ Billion)
Figure 38: Europe CX Outsourcing Market by Value; 2019-2023 (US$ Billion)
Figure 39: Europe CX Outsourcing Market by Value; 2024-2029 (US$ Billion)
Figure 40: Europe CX Outsourcing Market by Region; 2023 (Percentage, %)
Figure 41: United Kingdom CX Outsourcing Market by Value; 2019-2023 (US$ Billion)
Figure 42: United Kingdom CX Outsourcing Market by Value; 2024-2029 (US$ Billion)
Figure 43: Germany CX Outsourcing Market by Value; 2019-2023 (US$ Billion)
Figure 44: Germany CX Outsourcing Market by Value; 2024-2029 (US$ Billion)
Figure 45: France CX Outsourcing Market by Value; 2019-2023 (US$ Billion)
Figure 46: France CX Outsourcing Market by Value; 2024-2029 (US$ Billion)
Figure 47: Spain CX Outsourcing Market by Value; 2019-2023 (US$ Billion)
Figure 48: Spain CX Outsourcing Market by Value; 2024-2029 (US$ Billion)
Figure 49: Rest of Europe CX Outsourcing Market by Value; 2019-2023 (US$ Billion)
Figure 50: Rest of Europe CX Outsourcing Market by Value; 2024-2029 (US$ Billion)
Figure 51: Asia Pacific CX Outsourcing Market by Value; 2019-2023 (US$ Billion)
Figure 52: Asia Pacific CX Outsourcing Market by Value; 2024-2029
Figure 53: Asia Pacific CX Outsourcing Market by Region; 2023 (Percentage, %)
Figure 54: China CX Outsourcing Market by Value, 2019-2023 (US$ Billion)
Figure 55: China CX Outsourcing Market by Value; 2024-2029 (US$ Billion)
Figure 56: Japan CX Outsourcing Market by Value, 2019-2023 (US$ Billion)
Figure 57: Japan CX Outsourcing Market by Value; 2024-2029 (US$ Billion)
Figure 58: India CX Outsourcing Market by Value, 2019-2023 (US$ Billion)
Figure 59: India CX Outsourcing Market by Value; 2024-2029 (US$ Billion)
Figure 60: Rest of Asia Pacific CX Outsourcing Market by Value, 2019-2023 (US$ Billion)
Figure 61: Rest of Asia Pacific CX Outsourcing Market by Value; 2024-2029 (US$ Billion)
Figure 62: Rest of the World CX Outsourcing Market by Value; 2019-2023 (US$ Billion)
Figure 63: Rest of the World CX Outsourcing Market by Value; 2024-2029 (US$ Billion)
Figure 64: Global Private Investment in AI, by Region; 2023 (US$ Billion)
Figure 65: Global CX Outsourcing Players by Market Share; 2023 (Percentage, %)
Figure 66: Genpact Revenue by Segments; 2024 (Percentage, %)
Figure 67: Teleperformance SE Revenues by Segments; 2023 (Percentage, %)
Figure 68: Transcom Holding AB Revenue by Segments; 2023 (Percentage, %)
Figure 69: Infosys Revenue by Segments; 2024 (Percentage, %)
Figure 70: TTEC Holdings, Inc. Revenue by Segments; 2023 (Percentage, %)
Figure 71: Concentrix Corporation Revenue by Region; 2023 (Percentage, %)
Figure 72: Atento S.A. Revenue by Segments; 2021 (Percentage, %)
Table 1: Global CX Outsourcing Market Players by Product Comparison