Table of Content


COMPANY EXECUTIVE SUMMARY 1
Table of Contents 2
Tables 6
Charts 7
ServiceNow Inc - Key Company Facts 8
ServiceNow Inc - Company Description 9
ServiceNow Inc - Top Executives 10
ServiceNow Inc- Top Executives Biographies 12
ServiceNow Inc- Head Office & Locations 17
Head Office - Country 17
Key Subsidiaries 18
Key Joint Ventures 19
ServiceNow Inc - Products and Services 20
Products 20
Services 21
ServiceNow Inc - Historic Events 22
ServiceNow Inc – Company’s Management Discussion 23
ServiceNow Inc – Company’s Mission and Vision 26
Mission 26
ServiceNow Inc - Corporate Strategy 27
ServiceNow Inc - Business Description 29
Subscription Services Segment 29
Professional Services Segment 30
ServiceNow Inc - ESG Spotlight 31
Environment 31
Social 31
Corporate Governance 32
ServiceNow Inc - SWOT Analysis 33
Overview 33
Strengths 35
Weaknesses 39
Opportunities 41
Threats 43
ServiceNow Inc - Financial Deep Dive 45
Share Price Trend - Jun-2023 to Jun-2024 (Average Share Closing Price) 45
Profit and Loss Statement 47
Summary of Profit and Loss Statement 47
Balance Sheet 49
Summary of Balance Sheet 49
Cash Flow Statement 51
Summary of Cash Flow Statement 51
Key Financial Ratio Analysis 53
ServiceNow Inc - Ratio Charts 54
Activity Ratio Charts 54
Growth Ratios Charts 55
Leverage Ratio Charts 56
Liquidity Ratio Charts 57
Profitability Ratio Charts 58
Competing Players 59
Snapshot of Competing Players 60
Atlassian Corporation Plc 60
Key Company Facts 60
Company Description 60
Snapshot of Competing Players 62
salesforce.com Inc. 62
Key Company Facts 62
Company Description 62
Snapshot of Competing Players 64
BMC Software, Inc. 64
Key Company Facts 64
Company Description 64
Snapshot of Competing Players 65
Zoho Corporation Pvt Ltd 65
Key Company Facts 65
Company Description 65
Snapshot of Competing Players 66
Ivanti Inc 66
Key Company Facts 66
Company Description 66
ServiceNow Inc - In the News 67
28-Nov-2023 -DXC Technology and ServiceNow Expand Strategic Partnership to Transform Service and Workflow Management for Customers 67
08-Nov-2023 -Aston Martin Aramco Cognizant Formula One Team announces ServiceNow as its official Intelligent Platform Partner 69
25-Oct-2023 -Deloitte and ServiceNow expand alliance to integrate Now Assist generative AI capabilities with next-generation managed services 71
23-Oct-2023 -ServiceNow Named a Leader in the 2023 Gartner? Magic Quadrant? for Enterprise Low-Code Application Platforms for Fourth Consecutive Year 74
20-Sep-2023 -ServiceNow launches Now Assist for ITSM, CSM, HRSD, and Creator to embed generative AI across all workflows on the Now Platform 76
20-Sep-2023 -ServiceNow delivers comprehensive automation solutions with the Now Platform Vancouver release 78
26-Jul-2023 -ServiceNow expands generative AI capabilities with case summarization and text-to-code to drive speed, productivity, and value 83
17-Jul-2023 -ServiceNow Unveils India Innovation Centre, Empowering Enterprises to Redefine Work with GenAI 86
06-Jul-2023 -ServiceNow named a Leader in Low-Code Development Platforms for Professional Developers by independent research firm 88
13-Jun-2023 -ServiceNow to Create 400 New Jobs in Dublin 90
05-Jun-2023 -ServiceNow joins the prestigious Fortune 500 list 92
16-May-2023 -ServiceNow announces Employee Growth and Development, an AI-powered talent transformation solution to drive skills-based workforce management 94
16-May-2023 -ServiceNow launches ServiceNow.org to digitally transform non-profit organizations 96
ServiceNow Inc - Key Deals 99
18-Dec-2023 - ServiceNow to acquire task mining company UltimateSuite to enhance process mining and intelligent automation on the Now Platform 99
29-Nov-2023 - ServiceNow announces a Strategic Collaboration Agreement with AWS 101
05-Oct-2023 - AFP launches new National Operations State Service Centre portal with ServiceNow 103
03-Oct-2023 - ServiceNow announces Teleperformance as new AI Lighthouse member 104
17-May-2023 - ServiceNow deepens investment in ServiceNow Ventures committing $1 billion by 2026 to fuel enterprise software innovation 105
12-May-2023 - ServiceNow to acquire artificial intelligence powered platform G2K to transform retail and beyond 107

30-Mar-2023 - NASCAR expands use of ServiceNow in mission to become the most technologically advanced sports entertainment company 109
05-Oct-2022 - ServiceNow to Acquire Observability Innovator Era Software, Helping Businesses Turn Data-Driven Insights into Action 111
Appendix 113
Definitions 113
SWOT Analysis 113
PESTLE Analysis 113
Value Chain Analysis 113
ESG Spotlight 113
Financial Deep Dive 113
Financial Ratios - 114
Activity Ratios 114
Growth Ratios 115
Leverage Ratios 116
Liquidity Ratios 117
Market Ratios 118
Profitability Ratios 118
Research Methodology 119
Disclaimer 120
Contact Us 120



List of Figures

Charts

Figure 1: ServiceNow Inc- SWOT Analysis 34
Figure 2: ServiceNow Inc - Average Share Price Trend - Jun-2023 to Jun-2024 46
Figure 3: ServiceNow Inc - Profit and Loss Statement - 2020-2023 48
Figure 4: ServiceNow Inc - Balance Sheet - 2020-2023 50
Figure 5: ServiceNow Inc - Cash Flow Statement 2020-2023 52
Figure 6: ServiceNow Inc - Activity Ratio Charts 54
Figure 7: ServiceNow Inc - Growth Ratio Charts (Value %) 55
Figure 8: ServiceNow Inc - Leverage Ratio Charts 56
Figure 9: ServiceNow Inc - Liquidity Ratio Charts 57
Figure 10: ServiceNow Inc - Profitability Ratio Charts (Value %) 58
Figure 11: Competing Players - Atlassian Corporation Plc - Key Financials 61
Figure 12: Competing Players - salesforce.com Inc. - Key Financials 63

List of Tables

Tables

Table 1: ServiceNow Inc - Company Facts 8
Table 2: ServiceNow Inc - Top Executives 10
Table 3: ServiceNow Inc - Top Executives Biographies 12
Table 4: ServiceNow Inc - Subsidiaries 18
Table 5: ServiceNow Inc - Key Joint Ventures 19
Table 6: ServiceNow Inc - Products 20
Table 7: ServiceNow Inc - Services 21
Table 8: ServiceNow Inc - Historic Events 22
Table 9: ServiceNow Inc - Share Price Trend - Jun-2023 to Jun-2024 45
Table 10: ServiceNow Inc - Ratio Analysis - 2020-2023 53
Table 11: ServiceNow Inc - Competing Players 59
Table 12: Competing Players - Atlassian Corporation Plc - Key Company Facts 60
Table 13: Competing Players - salesforce.com Inc. - Key Company Facts 62
Table 14: Competing Players - BMC Software, Inc. - Key Company Facts 64
Table 15: Competing Players - Zoho Corporation Pvt Ltd - Key Company Facts 65
Table 16: Competing Players - Ivanti Inc - Key Company Facts 66