Table of Content




1. Executive Summary


2. Global Call Center Artificial Intelligence Market : Market Dynamics
2.1: Introduction, Background, and Classifications
2.2: Supply Chain
2.3: Industry Drivers and Challenges 


3. Market Trends and Forecast Analysis from 2018 to 2030
3.1. Macroeconomic Trends (2018-2023) and Forecast (2024-2030)
3.2. Global Call Center Artificial Intelligence Market Trends (2018-2023) and Forecast (2024-2030)

3.3: Global Call Center Artificial Intelligence Market by Channel Type
3.3.1: Phone
3.3.2: Social Media
3.3.3: Chat
3.3.4: Email or Text
3.3.5: Website

3.4: Global Call Center Artificial Intelligence Market by Deployment
3.4.1: Cloud
3.4.2: On-Premises

3.5: Global Call Center Artificial Intelligence Market by Application
3.5.1: Predictive Call Routing
3.5.2: Journey Orchestration
3.5.3: Quality Management
3.5.4: Sentiment Analysis
3.5.5: Workforce Management & Advanced Scheduling
3.5.6: Others

3.6: Global Call Center Artificial Intelligence Market by End Use Industry
3.6.1: BFSI
3.6.2: IT & Telecommunication
3.6.3: Healthcare
3.6.4: Retail & E-commerce
3.6.5: Energy & Utilities
3.6.6: Travels & Hospitality
3.6.7: Others


4. Market Trends and Forecast Analysis by Region from 2018 to 2030
4.1: Global Call Center Artificial Intelligence Market by Region
4.2: North American Call Center Artificial Intelligence Market
4.2.1: North American Call Center Artificial Intelligence Market by Application: Predictive Call Routing, Journey Orchestration, Quality Management, Sentiment Analysis, Workforce Management & Advanced Scheduling, and Others
4.2.2: North American Call Center Artificial Intelligence Market by End Use Industry: BFSI, IT & Telecommunication, Healthcare, Retail & E-commerce, Energy & Utilities, Travels & Hospitality, and Others

4.3: European Call Center Artificial Intelligence Market
4.3.1: European Call Center Artificial Intelligence Market by Application: Predictive Call Routing, Journey Orchestration, Quality Management, Sentiment Analysis, Workforce Management & Advanced Scheduling, and Others
4.3.2: European Call Center Artificial Intelligence Market by End Use Industry: BFSI, IT & Telecommunication, Healthcare, Retail & E-commerce, Energy & Utilities, Travels & Hospitality, and Others

4.4: APAC Call Center Artificial Intelligence Market
4.4.1: APAC Call Center Artificial Intelligence Market by Application: Predictive Call Routing, Journey Orchestration, Quality Management, Sentiment Analysis, Workforce Management & Advanced Scheduling, and Others
4.4.2: APAC Call Center Artificial Intelligence Market by End Use Industry: BFSI, IT & Telecommunication, Healthcare, Retail & E-commerce, Energy & Utilities, Travels & Hospitality, and Others

4.5: ROW Call Center Artificial Intelligence Market
4.5.1: ROW Call Center Artificial Intelligence Market by Application: Predictive Call Routing, Journey Orchestration, Quality Management, Sentiment Analysis, Workforce Management & Advanced Scheduling, and Others
4.5.2: ROW Call Center Artificial Intelligence Market by End Use Industry: BFSI, IT & Telecommunication, Healthcare, Retail & E-commerce, Energy & Utilities, Travels & Hospitality, and Others


5. Competitor Analysis
5.1: Product Portfolio Analysis
5.2: Operational Integration
5.3: Porter’s Five Forces Analysis


6. Growth Opportunities and Strategic Analysis
6.1: Growth Opportunity Analysis
6.1.1: Growth Opportunities for the Global Call Center Artificial Intelligence Market by Channel Type
6.1.2: Growth Opportunities for the Global Call Center Artificial Intelligence Market by Deployment
6.1.3: Growth Opportunities for the Global Call Center Artificial Intelligence Market by Application
6.1.4: Growth Opportunities for the Global Call Center Artificial Intelligence Market by End Use Industry
6.1.5: Growth Opportunities for the Global Call Center Artificial Intelligence Market by Region

6.2: Emerging Trends in the Global Call Center Artificial Intelligence Market

6.3: Strategic Analysis
6.3.1: New Product Development
6.3.2: Capacity Expansion of the Global Call Center Artificial Intelligence Market
6.3.3: Mergers, Acquisitions, and Joint Ventures in the Global Call Center Artificial Intelligence Market
6.3.4: Certification and Licensing


7. Company Profiles of Leading Players
7.1: IBM
7.2: NICE
7.3: Zendesk
7.4: Bright Pattern
7.5: SmartAction
7.6: Artificial Solutions
7.7: SAP
7.8: Oracle
7.9: Avaya
7.10: Jio Haptik Technologies