Table of Content

1 INTRODUCTION (Page No. - 51)
    1.1 STUDY OBJECTIVES 
    1.2 MARKET DEFINITION 
           1.2.1 INCLUSIONS AND EXCLUSIONS
    1.3 MARKET SCOPE 
           1.3.1 MARKET SEGMENTATION
                    FIGURE 1 SPEECH ANALYTICS MARKET SEGMENTATION
           1.3.2 REGIONS COVERED
                    FIGURE 2 MARKET SEGMENTATION, BY REGION
           1.3.3 YEARS CONSIDERED
    1.4 CURRENCY CONSIDERED 
    1.5 STAKEHOLDERS 
    1.6 SUMMARY OF CHANGES 
           1.6.1 IMPACT OF RECESSION
2 RESEARCH METHODOLOGY (Page No. - 57)
    2.1 RESEARCH DATA 
           FIGURE 3 SPEECH ANALYTICS MARKET: RESEARCH DESIGN
           2.1.1 SECONDARY DATA
           2.1.2 PRIMARY DATA
                    TABLE 1 PRIMARY INTERVIEWS
                    2.1.2.1 Breakup of primary profiles
                               FIGURE 4 BREAKUP OF PRIMARY PROFILES, BY COMPANY TYPE, DESIGNATION, AND REGION
                    2.1.2.2 Key industry insights
                               FIGURE 5 KEY INSIGHTS FROM EXPERTS
    2.2 MARKET SIZE ESTIMATION 
           FIGURE 6 MARKET: TOP-DOWN AND BOTTOM-UP APPROACHES
           2.2.1 TOP-DOWN APPROACH
           2.2.2 BOTTOM-UP APPROACH
                    FIGURE 7 APPROACH 1: (BOTTOM-UP, SUPPLY-SIDE): REVENUE FROM PROVIDERS OF SPEECH ANALYTICS SOLUTIONS AND SERVICES
                    FIGURE 8 APPROACH 2 (BOTTOM-UP, SUPPLY-SIDE): COLLECTIVE REVENUE FROM ALL SOLUTIONS/SERVICES OF SPEECH ANALYTICS
                    FIGURE 9 APPROACH 3 (BOTTOM-UP, SUPPLY-SIDE): REVENUE ESTIMATION FROM SPEECH ANALYTICS VENDORS AND CORRESPONDING SOURCES OF INFORMATION
                    FIGURE 10 APPROACH 4 (BOTTOM-UP, DEMAND-SIDE): SHARE OF SPEECH ANALYTICS THROUGH OVERALL SPEECH ANALYTICS SPENDING
    2.3 DATA TRIANGULATION 
           FIGURE 11 DATA TRIANGULATION
    2.4 MARKET FORECAST 
           TABLE 2 FACTOR ANALYSIS
    2.5 RESEARCH ASSUMPTIONS 
    2.6 STUDY LIMITATIONS 
    2.7 IMPACT OF RECESSION ON SPEECH ANALYTICS MARKET 
           TABLE 3 IMPACT OF RECESSION ON GLOBAL MARKET
3 EXECUTIVE SUMMARY (Page No. - 69)
    TABLE 4 SPEECH ANALYTICS MARKET SIZE AND GROWTH RATE,  2019–2023 (USD MILLION, Y-O-Y%) 
    TABLE 5 MARKET SIZE AND GROWTH RATE,  2024–2029 (USD MILLION, Y-O-Y%) 
    FIGURE 12 SPEECH ANALYTICS SOFTWARE SEGMENT TO DOMINATE MARKET IN 2024 
    FIGURE 13 PROFESSIONAL SERVICES TO ACCOUNT FOR LARGER MARKET SHARE THAN MANAGED SERVICES IN 2024 
    FIGURE 14 EMOTION DETECTION TO BE LARGEST SPEECH ANALYTICS FUNCTIONALITY  IN 2024 
    FIGURE 15 CONSULTING & ADVISORY TO DOMINATE MARKET IN 2024 
    FIGURE 16 ON-PREMISE DEPLOYMENT TO DOMINATE MARKET IN 2024 
    FIGURE 17 SALES & MARKETING TO ACCOUNT FOR LARGEST MARKET SHARE IN 2024 
    FIGURE 18 VOIP & MESSAGING PLATFORM TO LEAD AMONG SPEECH ANALYTICS CHANNELS IN 2024 
    FIGURE 19 HEALTHCARE & LIFE SCIENCES SEGMENT TO GROW AT HIGHEST CAGR IN 2023 
    FIGURE 20 NORTH AMERICA TO ACCOUNT FOR LARGEST MARKET SHARE; ASIA PACIFIC TO GROW AT HIGHEST CAGR IN 2024 
4 PREMIUM INSIGHTS (Page No. - 75)
    4.1 ATTRACTIVE OPPORTUNITIES IN SPEECH ANALYTICS MARKET 
           FIGURE 21 INTEGRATION WITH GENERATIVE AI TO OFFER REAL-TIME CUSTOMER INSIGHTS AND PREDICTIVE ANALYTICS TO DRIVE MARKET GROWTH
    4.2 OVERVIEW OF RECESSION IN GLOBAL MARKET 
           FIGURE 22 MARKET TO WITNESS MINOR DECLINE IN Y-O-Y GROWTH IN 2023
    4.3 MARKET: TOP THREE BUSINESS FUNCTIONS 
           FIGURE 23 HR SEGMENT TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD
    4.4 NORTH AMERICA: MARKET: KEY OFFERINGS AND VERTICALS 
           FIGURE 24 SOFTWARE SEGMENT AND BFSI VERTICAL TO ACCOUNT FOR LARGEST MARKET SHARES IN NORTH AMERICA IN 2024
    4.5 MARKET, BY REGION 
           FIGURE 25 NORTH AMERICA TO ACCOUNT FOR LARGEST MARKET SHARE IN 2024
5 MARKET OVERVIEW AND INDUSTRY TRENDS (Page No. - 78)
    5.1 INTRODUCTION 
    5.2 MARKET DYNAMICS 
           FIGURE 26 SPEECH ANALYTICS MARKET: DRIVERS, RESTRAINTS, OPPORTUNITIES, AND CHALLENGES
           5.2.1 DRIVERS
                    5.2.1.1 Increase in need to improve omnichannel integration capabilities
                    5.2.1.2 Growth in need to enhance and monitor performance
                    5.2.1.3 Adherence to regulatory and compliance standards
                    5.2.1.4 Role of customer interaction analytics in retaining customers
           5.2.2 RESTRAINTS
                    5.2.2.1 Cost-intensiveness of deriving insights from transcribed voice data
                    5.2.2.2 Integration with existing systems
                    5.2.2.3 Inability to quantify RoI
           5.2.3 OPPORTUNITIES
                    5.2.3.1 Integration with generative AI to offer real-time insights and predictive analytics
                    5.2.3.2 Need to predict customer intent and behavior
                    5.2.3.3 Use of AI & ML technologies to facilitate real-time actionable customer insights
                    5.2.3.4 Rise in need for cloud-based speech analytics solutions to bolster customer retention
           5.2.4 CHALLENGES
                    5.2.4.1 Increase in volume of transcribed data capture complicating data analysis
                    5.2.4.2 Incorporation of speech analytics solutions with predictive analytics solutions
                    5.2.4.3 Complex data ecosystem leading to data breaches and security issues
    5.3 EVOLUTION OF SPEECH ANALYTICS MARKET 
           FIGURE 27 MARKET: EVOLUTION
    5.4 MARKET ARCHITECTURE 
           FIGURE 28 MARKET: ARCHITECTURE
    5.5 VALUE CHAIN ANALYSIS 
           FIGURE 29 MARKET: VALUE CHAIN ANALYSIS
    5.6 ECOSYSTEM ANALYSIS/MARKET MAP 
           TABLE 6 MARKET: ECOSYSTEM
           FIGURE 30 KEY PLAYERS IN SPEECH ANALYTICS MARKET ECOSYSTEM
           5.6.1 PLATFORM PROVIDERS
           5.6.2 SOFTWARE PROVIDERS
           5.6.3 SERVICE PROVIDERS
           5.6.4 CLOUD SERVICE PROVIDERS
           5.6.5 END USERS
           5.6.6 REGULATORY BODIES
    5.7 CASE STUDY ANALYSIS 
           5.7.1 FORCA IMPLEMENTED VERINT SPEECH ANALYTICS TO DRIVE MULTICHANNEL CUSTOMER EXPERIENCE
           5.7.2 KELSEY-SEYBOLD CLINIC USED CALLMINER EUREKA TO IMPROVE PATIENT EXPERIENCE WITH REPORTING AUTOMATION
           5.7.3 PING ENHANCED ITS CONTACT CENTER CAPABILITIES WITH CLOUD-BASED FIVE9 INTELLIGENT CX PLATFORM
           5.7.4 BAYADA STREAMLINED CONTACT CENTER WORKFLOWS WITH NICE’S CXONE WHILE UNDERGOING TREMENDOUS GROWTH
           5.7.5 BLUEGRASS CELLULAR USED SPEECH ANALYTICS TO FOSTER GENUINE CUSTOMER INTERACTIONS
    5.8 TECHNOLOGY ANALYSIS 
           5.8.1 KEY TECHNOLOGIES
                    5.8.1.1 NLP
                    5.8.1.2 ASR
                    5.8.1.3 AI/ML
                    5.8.1.4 Voice biometrics
           5.8.2 COMPLEMENTARY TECHNOLOGIES
                    5.8.2.1 Big data analytics
                    5.8.2.2 Cloud computing
                    5.8.2.3 IoT
           5.8.3 ADJACENT TECHNOLOGIES
                    5.8.3.1 Predictive analytics
                    5.8.3.2 Video analytics
    5.9 REGULATORY LANDSCAPE 
           5.9.1 REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS
                    TABLE 7 NORTH AMERICA: LIST OF REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS
                    TABLE 8 EUROPE: LIST OF REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS
                    TABLE 9 ASIA PACIFIC: LIST OF REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS
                    TABLE 10 MIDDLE EAST & AFRICA: LIST OF REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS
                    TABLE 11 LATIN AMERICA: LIST OF REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS
           5.9.2 REGULATIONS: SPEECH ANALYTICS MARKET
                    5.9.2.1 North America
                               5.9.2.1.1 California Consumer Privacy Act (CCPA)
                               5.9.2.1.2 Federal Trade Commission (FTC) Regulations
                    5.9.2.2 Europe
                               5.9.2.2.1 General Data Protection Regulation (GDPR)
                               5.9.2.2.2 Privacy and Electronic Communications Regulations (PECR)
                               5.9.2.2.3 ePrivacy Directive
                    5.9.2.3 Asia Pacific
                               5.9.2.3.1 Personal Data Protection Acts (PDPA)
                               5.9.2.3.2 Personal Information Protection Law (PIPL)
                    5.9.2.4 Middle East & Africa
                               5.9.2.4.1 Saudi Data and Privacy Law
                    5.9.2.5 Latin America
                               5.9.2.5.1 General Data Protection Regulation (LGPD) - Brazil
    5.10 PATENT ANALYSIS 
           5.10.1 METHODOLOGY
           5.10.2 PATENTS FILED, BY DOCUMENT TYPE
                    TABLE 12 PATENTS FILED, 2014–2024
           5.10.3 INNOVATION AND PATENT APPLICATIONS
                    FIGURE 31 TOTAL NUMBER OF PATENTS GRANTED IN LAST 10 YEARS, 2014–2024
                    5.10.3.1 Top 10 applicants
                               FIGURE 32 TOP 10 APPLICANTS IN SPEECH ANALYTICS MARKET, 2014–2024
                               TABLE 13 TOP 20 PATENT OWNERS IN MARKET, 2014–2024
                               TABLE 14 LIST OF PATENTS GRANTED IN MARKET, 2023
                               FIGURE 33 REGIONAL ANALYSIS OF PATENTS GRANTED FOR MARKET, 2023
    5.11 PRICING ANALYSIS 
           5.11.1 AVERAGE SELLING PRICE TREND OF KEY PLAYERS, BY SOFTWARE FUNCTIONALITY TYPE
                    FIGURE 34 AVERAGE SELLING PRICE TREND OF KEY PLAYERS: TOP THREE SOFTWARE FUNCTIONALITY TYPES
                    TABLE 15 AVERAGE SELLING PRICE TREND OF KEY PLAYERS: TOP THREE SOFTWARE FUNCTIONALITY TYPES
           5.11.2 PRICING TREND OF KEY PLAYERS, BY SOFTWARE TYPE
                    TABLE 16 INDICATIVE PRICING LEVELS OF MARKET, BY SOFTWARE TYPE
    5.12 KEY CONFERENCES & EVENTS 
                    TABLE 17 MARKET: DETAILED LIST OF CONFERENCES & EVENTS, 2024–2025
    5.13 PORTER’S FIVE FORCES ANALYSIS 
                    TABLE 18 PORTER’S FIVE FORCES IMPACT ON MARKET
                    FIGURE 35 PORTER’S FIVE FORCES ANALYSIS: SPEECH ANALYTICS MARKET
           5.13.1 THREAT OF NEW ENTRANTS
           5.13.2 THREAT OF SUBSTITUTES
           5.13.3 BARGAINING POWER OF SUPPLIERS
           5.13.4 BARGAINING POWER OF BUYERS
           5.13.5 INTENSITY OF COMPETITIVE RIVALRY
    5.14 SPEECH ANALYTICS TECHNOLOGY ROADMAP 
                    FIGURE 36 SPEECH ANALYTICS TECHNOLOGY ROADMAP
    5.15 SPEECH ANALYTICS BUSINESS MODELS 
           5.15.1 LICENSING MODEL
           5.15.2 SUBSCRIPTION-BASED MODEL
           5.15.3 CLOUD-BASED MODEL
           5.15.4 MANAGED SERVICE MODEL
    5.16 TRENDS/DISRUPTIONS IMPACTING CUSTOMERS’ BUSINESSES 
                    FIGURE 37 TRENDS/DISRUPTIONS IMPACTING CUSTOMERS’ BUSINESSES
    5.17 KEY STAKEHOLDERS & BUYING CRITERIA 
           5.17.1 KEY STAKEHOLDERS IN BUYING PROCESS
                    FIGURE 38 INFLUENCE OF STAKEHOLDERS ON BUYING PROCESS FOR TOP THREE APPLICATIONS
                    TABLE 19 INFLUENCE OF STAKEHOLDERS ON BUYING PROCESS FOR TOP THREE APPLICATIONS
           5.17.2 BUYING CRITERIA
                    FIGURE 39 KEY BUYING CRITERIA FOR TOP THREE APPLICATIONS
                    TABLE 20 KEY BUYING CRITERIA FOR TOP THREE APPLICATIONS
6 SPEECH ANALYTICS MARKET, BY OFFERING (Page No. - 119)
    6.1 INTRODUCTION 
           6.1.1 OFFERING: MARKET DRIVERS
                    FIGURE 40 SERVICES SEGMENT TO GROW AT HIGHER CAGR DURING FORECAST PERIOD
                    TABLE 21 MARKET, BY OFFERING, 2019–2023 (USD MILLION)
                    TABLE 22 SPEECH ANALYTICS MARKET, BY OFFERING, 2024–2029 (USD MILLION)
    6.2 SOFTWARE 
           6.2.1 SOFTWARE FUNCTIONALITIES
                    FIGURE 41 PREDICTIVE ANALYTICS & FORECASTING SEGMENT TO GROW AT HIGHER CAGR DURING FORECAST PERIOD
                    TABLE 23 SPEECH ANALYTICS SOFTWARE MARKET, BY FUNCTIONALITY, 2019–2023 (USD MILLION)
                    TABLE 24 SPEECH ANALYTICS SOFTWARE MARKET, BY FUNCTIONALITY, 2024–2029 (USD MILLION)
                    TABLE 25 SPEECH ANALYTICS SOFTWARE MARKET, BY REGION, 2019–2023 (USD MILLION)
                    TABLE 26 SPEECH ANALYTICS SOFTWARE MARKET, BY REGION, 2024–2029 (USD MILLION)
                    6.2.1.1 Speaker Identification & Diarization
                               6.2.1.1.1 Enabling organizations to facilitate accurate analysis with voice biometrics and pattern recognition
                               TABLE 27 SPEAKER IDENTIFICATION & DIARIZATION SOFTWARE MARKET, BY REGION,  2019–2023 (USD MILLION)
                               TABLE 28 SPEAKER IDENTIFICATION & DIARIZATION SOFTWARE MARKET, BY REGION,  2024–2029 (USD MILLION)
                    6.2.1.2 Emotion detection
                               6.2.1.2.1 Pivotal feature for organizations to enhance customer experiences, resolve conflicts, and personalize interactions
                               TABLE 29 EMOTION DETECTION SOFTWARE MARKET, BY REGION, 2019–2023 (USD MILLION)
                               TABLE 30 EMOTION DETECTION SOFTWARE MARKET, BY REGION, 2024–2029 (USD MILLION)
                    6.2.1.3 Speech-to-text transcription
                               6.2.1.3.1 Making audio data accessible and searchable by transcribing spoken conversations into text
                               TABLE 31 SPEECH-TO-TEXT TRANSCRIPTION SOFTWARE MARKET, BY REGION,  2019–2023 (USD MILLION)
                               TABLE 32 SPEECH-TO-TEXT TRANSCRIPTION SOFTWARE MARKET, BY REGION,  2024–2029 (USD MILLION)
                    6.2.1.4 Dashboard & reporting
                               6.2.1.4.1 Providing organizations with actionable insights derived from audio data
                               TABLE 33 DASHBOARD & REPORTING SOFTWARE MARKET, BY REGION, 2019–2023 (USD MILLION)
                               TABLE 34 DASHBOARD & REPORTING SOFTWARE MARKET, BY REGION, 2024–2029 (USD MILLION)
                    6.2.1.5 Predictive analytics & forecasting
                               6.2.1.5.1 Identifying opportunities for upselling, cross-selling, and personalized marketing campaigns
                               TABLE 35 PREDICTIVE ANALYTICS & FORECASTING SOFTWARE MARKET, BY REGION,  2019–2023 (USD MILLION)
                               TABLE 36 PREDICTIVE ANALYTICS & FORECASTING SOFTWARE MARKET, BY REGION,  2024–2029 (USD MILLION)
                    6.2.1.6 Other software functionalities
                               TABLE 37 OTHER SPEECH ANALYTICS SOFTWARE FUNCTIONALITIES MARKET, BY REGION,  2019–2023 (USD MILLION)
                               TABLE 38 OTHER SPEECH ANALYTICS SOFTWARE FUNCTIONALITIES MARKET, BY REGION,  2024–2029 (USD MILLION)
           6.2.2 DEPLOYMENT MODE
                    FIGURE 42 CLOUD SEGMENT TO GROW AT HIGHER CAGR DURING FORECAST PERIOD
                    TABLE 39 SPEECH ANALYTICS SOFTWARE MARKET, BY DEPLOYMENT MODE,  2019–2023 (USD MILLION)
                    TABLE 40 SPEECH ANALYTICS SOFTWARE MARKET, BY DEPLOYMENT MODE,  2024–2029 (USD MILLION)
                    6.2.2.1 On-premises
                               6.2.2.1.1 Need for greater control and ownership over data under strict regulatory requirements or security concerns
                               TABLE 41 ON-PREMISE SPEECH ANALYTICS SOFTWARE MARKET, BY REGION,  2019–2023 (USD MILLION)
                               TABLE 42 ON-PREMISE SPEECH ANALYTICS SOFTWARE MARKET, BY REGION,  2024–2029 (USD MILLION)
                    6.2.2.2 Cloud
                               6.2.2.2.1 Demand for scalability based on changing business needs without significant upfront investments in infrastructure
                               TABLE 43 CLOUD-BASED SPEECH ANALYTICS SOFTWARE MARKET, BY REGION,  2019–2023 (USD MILLION)
                               TABLE 44 CLOUD-BASED SPEECH ANALYTICS SOFTWARE MARKET, BY REGION,  2024–2029 (USD MILLION)
    6.3 SERVICES 
           FIGURE 43 MANAGED SERVICES SEGMENT TO GROW AT HIGHER CAGR DURING FORECAST PERIOD
           TABLE 45 SPEECH ANALYTICS MARKET, BY SERVICE, 2019–2023 (USD MILLION)
           TABLE 46 MARKET, BY SERVICE, 2024–2029 (USD MILLION)
           TABLE 47 SPEECH ANALYTICS SERVICES MARKET, BY REGION, 2019–2023 (USD MILLION)
           TABLE 48 SPEECH ANALYTICS SERVICES MARKET, BY REGION, 2024–2029 (USD MILLION)
           6.3.1 PROFESSIONAL SERVICES
                    FIGURE 44 PERFORMANCE OPTIMIZATION & TESTING SERVICES SEGMENT TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD
                    TABLE 49 MARKET, BY PROFESSIONAL SERVICE, 2019–2023 (USD MILLION)
                    TABLE 50 SPEECH ANALYTICS MARKET, BY PROFESSIONAL SERVICE, 2024–2029 (USD MILLION)
                    TABLE 51 SPEECH ANALYTICS PROFESSIONAL SERVICES MARKET, BY REGION,  2019–2023 (USD MILLION)
                    TABLE 52 SPEECH ANALYTICS PROFESSIONAL SERVICES MARKET, BY REGION,  2024–2029 (USD MILLION)
                    6.3.1.1 Consulting & Advisory
                               6.3.1.1.1 Offering organizations guidance and strategic support throughout implementation and optimization of speech analytics technology
                               TABLE 53 SPEECH ANALYTICS CONSULTING & ADVISORY SERVICES MARKET, BY REGION,  2019–2023 (USD MILLION)
                               TABLE 54 SPEECH ANALYTICS CONSULTING & ADVISORY SERVICES MARKET, BY REGION,  2024–2029 (USD MILLION)
                    6.3.1.2 Integration & Deployment
                               6.3.1.2.1 Facilities and frameworks to integrate various platforms with third-party environments to make speech analytics software quick and efficient
                               TABLE 55 SPEECH ANALYTICS INTEGRATION & DEPLOYMENT SERVICES MARKET, BY REGION, 2019–2023 (USD MILLION)
                               TABLE 56 SPEECH ANALYTICS INTEGRATION & DEPLOYMENT SERVICES MARKET, BY REGION, 2024–2029 (USD MILLION)
                    6.3.1.3 Support & Maintenance
                               6.3.1.3.1 Adopted by organizations that use on-premise deployment model for speech analytics software
                               TABLE 57 SPEECH ANALYTICS SUPPORT & MAINTENANCE SERVICES MARKET, BY REGION,  2019–2023 (USD MILLION)
                               TABLE 58 SPEECH ANALYTICS SUPPORT & MAINTENANCE SERVICES MARKET, BY REGION,  2024–2029 (USD MILLION)
                    6.3.1.4 Quality Assurance & Testing
                               6.3.1.4.1 Rigorous evaluation of performance of speech analytics software through comprehensive testing methodologies
                               TABLE 59 SPEECH ANALYTICS QUALITY ASSURANCE & TESTING SERVICES MARKET, BY REGION, 2019–2023 (USD MILLION)
                               TABLE 60 SPEECH ANALYTICS QUALITY ASSURANCE & TESTING SERVICES MARKET, BY REGION, 2024–2029 (USD MILLION)
                    6.3.1.5 Performance Optimization & Testing
                               6.3.1.5.1 Fine-tuning algorithms, configurations, and infrastructure components to maximize speed and accuracy of data processing
                               TABLE 61 SPEECH ANALYTICS PERFORMANCE OPTIMIZATION & TESTING SERVICES MARKET,  BY REGION, 2019–2023 (USD MILLION)
                               TABLE 62 SPEECH ANALYTICS PERFORMANCE OPTIMIZATION & TESTING SERVICES MARKET,  BY REGION, 2024–2029 (USD MILLION)
                    6.3.1.6 Training & Education
                               6.3.1.6.1 Comprehensive training programs and educational resources to help users understand capabilities of speech analytics software
                               TABLE 63 SPEECH ANALYTICS TRAINING & EDUCATION SERVICES MARKET, BY REGION,  2019–2023 (USD MILLION)
                               TABLE 64 SPEECH ANALYTICS TRAINING & EDUCATION SERVICES MARKET, BY REGION,  2024–2029 (USD MILLION)
           6.3.2 MANAGED SERVICES
                    TABLE 65 SPEECH ANALYTICS MANAGED SERVICES MARKET, BY REGION,  2019–2023 (USD MILLION)
                    TABLE 66 SPEECH ANALYTICS MANAGED SERVICES MARKET, BY REGION,  2024–2029 (USD MILLION)
7 SPEECH ANALYTICS MARKET, BY BUSINESS FUNCTION (Page No. - 144)
    7.1 INTRODUCTION 
           7.1.1 BUSINESS FUNCTION: MARKET DRIVERS
                    FIGURE 45 HR SEGMENT TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD
                    TABLE 67 MARKET, BY BUSINESS FUNCTION, 2019–2023 (USD MILLION)
                    TABLE 68 MARKET, BY BUSINESS FUNCTION, 2024–2029 (USD MILLION)
    7.2 SALES & MARKETING 
           7.2.1 USED BY SALES MANAGERS TO MONITOR AGENT PERFORMANCE, EVALUATE SALES TECHNIQUES, AND PROVIDE TARGETED TRAINING
                    TABLE 69 MARKET IN SALES & MARKETING, BY REGION,  2019–2023 (USD MILLION)
                    TABLE 70 MARKET IN SALES & MARKETING, BY REGION,  2024–2029 (USD MILLION)
                    7.2.1.1 Performance monitoring & coaching
                    7.2.1.2 Sales call analysis
                    7.2.1.3 Lead qualification & opportunity management
                    7.2.1.4 Customer feedback analysis
                    7.2.1.5 Other sales & marketing functions
    7.3 FINANCE & ACCOUNTING 
           7.3.1 EFFECTIVE TOOLS FOR FINANCIAL SERVICE PROVIDERS BY ENABLING COMPANIES TO AGGREGATE ACTIONABLE DATA
                    TABLE 71 SPEECH ANALYTICS MARKET IN FINANCE & ACCOUNTING, BY REGION,  2019–2023(USD MILLION)
                    TABLE 72 MARKET IN FINANCE & ACCOUNTING, BY REGION,  2024–2029(USD MILLION)
                    7.3.1.1 Accounts receivable & collections
                    7.3.1.2 Expense management & budgeting
                    7.3.1.3 Risk management
                    7.3.1.4 Other finance & accounting functions
    7.4 OPERATIONS & SUPPLY CHAIN 
           7.4.1 STREAMLINING BUSINESS OPERATIONS AND ENHANCING CUSTOMER EXPERIENCE USING SPEECH-BASED INTERACTIONS
                    TABLE 73 MARKET IN OPERATIONS & SUPPLY CHAIN, BY REGION,  2019–2023 (USD MILLION)
                    TABLE 74 MARKET IN OPERATIONS & SUPPLY CHAIN, BY REGION,  2024–2029(USD MILLION)
                    7.4.1.1 Vendor & supplier management
                    7.4.1.2 Inventory management & demand forecasting
                    7.4.1.3 Compliance monitoring
                    7.4.1.4 Other operations & supply chain functions
    7.5 HR 
           7.5.1 PRACTICAL APPROACH TO FILTER APPLICANTS QUICKLY AND OBJECTIVELY INTENDED FOR HR TEAMS
                    TABLE 75 MARKET IN HR, BY REGION, 2019–2023 (USD MILLION)
                    TABLE 76 MARKET IN HR, BY REGION, 2024–2029 (USD MILLION)
                    7.5.1.1 Employee performance evaluation
                    7.5.1.2 Recruitment & candidate screening
                    7.5.1.3 Employee engagement & satisfaction
                    7.5.1.4 Other HR functions
8 SPEECH ANALYTICS MARKET, BY CHANNEL (Page No. - 154)
    8.1 INTRODUCTION 
           8.1.1 CHANNEL: MARKET DRIVERS
                    FIGURE 46 WEBINARS & VIRTUAL MEETINGS SEGMENT TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD
                    TABLE 77 MARKET, BY CHANNEL, 2019–2023 (USD MILLION)
                    TABLE 78 MARKET, BY CHANNEL, 2024–2029 (USD MILLION)
    8.2 VOIP & MESSAGING PLATFORMS 
           8.2.1 ANALYZING VOICE INTERACTIONS TO ASSESS CUSTOMER SENTIMENT AND IMPROVE AGENT PERFORMANCE ACROSS VOIP & MESSAGING CHANNELS
                    TABLE 79 MARKET ON VOIP & MESSAGING PLATFORMS, BY REGION,  2019–2023 (USD MILLION)
                    TABLE 80 MARKET ON VOIP & MESSAGING PLATFORMS, BY REGION,  2024–2029 (USD MILLION)
    8.3 VOICEMAILS & IVR SYSTEMS 
           8.3.1 ORGANIZATIONS TO GATHER VALUABLE INSIGHTS INTO CUSTOMER FEEDBACK ANALYZING VOICEMAILS AND IVR INTERACTIONS
                    TABLE 81 MARKET ON VOICEMAILS & IVR SYSTEMS, BY REGION,  2019–2023 (USD MILLION)
                    TABLE 82 MARKET ON VOICEMAILS & IVR SYSTEMS, BY REGION,  2024–2029 (USD MILLION)
    8.4 SOCIAL MEDIA 
           8.4.1 NEED TO STAY INFORMED AND PROACTIVE IN SOCIAL MEDIA MARKETING EFFORTS TO DRIVE BRAND LOYALTY AND GROWTH
                    TABLE 83 SPEECH ANALYTICS MARKET ON SOCIAL MEDIA, BY REGION, 2019–2023 (USD MILLION)
                    TABLE 84 MARKET ON SOCIAL MEDIA, BY REGION, 2024–2029 (USD MILLION)
    8.5 SALES & TELEMARKETING CALLS 
           8.5.1 ASSISTING IN EVALUATING AGENT PERFORMANCE BY IDENTIFYING AREAS FOR IMPROVEMENT
                    TABLE 85 MARKET ON SALES & TELEMARKETING CALLS, BY REGION,  2019–2023 (USD MILLION)
                    TABLE 86 MARKET ON SALES & TELEMARKETING CALLS, BY REGION,  2024–2029 (USD MILLION)
    8.6 WEBINARS & VIRTUAL MEETINGS 
           8.6.1 ANALYTICS INCREASINGLY APPLIED TO ENHANCE PARTICIPANT ENGAGEMENT AND OPTIMIZE COMMUNICATION EFFECTIVENESS
                    TABLE 87 MARKET ON WEBINARS & VIRTUAL MEETINGS, BY REGION,  2019–2023 (USD MILLION)
                    TABLE 88 MARKET ON WEBINARS & VIRTUAL MEETINGS, BY REGION,  2024–2029 (USD MILLION)
    8.7 BROADCAST MEDIA & CONTENT PRODUCTION 
           8.7.1 FACILITATING ANALYSIS OF AUDIO AND VIDEO CONTENT FOR ENHANCED AUDIENCE ENGAGEMENT AND CONTENT OPTIMIZATION
                    TABLE 89 MARKET ON BROADCAST MEDIA & CONTENT PRODUCTION,  BY REGION, 2019–2023 (USD MILLION)
                    TABLE 90 MARKET ON BROADCAST MEDIA & CONTENT PRODUCTION,  BY REGION, 2024–2029 (USD MILLION)
    8.8 OTHER CHANNELS 
           TABLE 91 MARKET ON OTHER CHANNELS, BY REGION,  2019–2023 (USD MILLION)
           TABLE 92 MARKET ON OTHER CHANNELS, BY REGION,  2024–2029 (USD MILLION)
9 SPEECH ANALYTICS MARKET, BY VERTICAL (Page No. - 164)
    9.1 INTRODUCTION 
           9.1.1 VERTICAL: MARKET DRIVERS
           9.1.2 SPEECH ANALYTICS: VERTICAL USE CASES
                    FIGURE 47 HEALTHCARE & LIFE SCIENCES SEGMENT TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD
                    TABLE 93 MARKET, BY VERTICAL, 2019–2023 (USD MILLION)
                    TABLE 94 MARKET, BY VERTICAL, 2024–2029 (USD MILLION)
    9.2 BFSI 
           9.2.1 ACCURATELY DETECTING MARKET MANIPULATION AND INVESTIGATING THREATS EFFICIENTLY ACROSS FINANCIAL INSTITUTIONS
                    TABLE 95 MARKET IN BFSI, BY REGION, 2019–2023 (USD MILLION)
                    TABLE 96 MARKET IN BFSI, BY REGION, 2024–2029 (USD MILLION)
           9.2.2 BFSI APPLICATIONS
                    FIGURE 48 FRAUD DETECTION & PREVENTION SEGMENT TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD
                    TABLE 97 SPEECH ANALYTICS MARKET IN BFSI, BY APPLICATION, 2019–2023 (USD MILLION)
                    TABLE 98 MARKET IN BFSI, BY APPLICATION, 2024–2029 (USD MILLION)
                    9.2.2.1 Customer Service Optimization
                    9.2.2.2 Fraud Detection & Prevention
                    9.2.2.3 Voice Biometrics Authentication
                    9.2.2.4 Sales & Lead Generation
                    9.2.2.5 Others BFSI Applications
    9.3 TELECOM 
           9.3.1 CONTEXT-AWARE TOOLS IN RESOLVING CUSTOMER QUERIES IN REAL TIME
                    TABLE 99 MARKET IN TELECOM, BY REGION, 2019–2023 (USD MILLION)
                    TABLE 100 MARKET IN TELECOM, BY REGION, 2024–2029 (USD MILLION)
           9.3.2 TELECOM APPLICATIONS
                    FIGURE 49 NETWORK QUALITY MONITORING SEGMENT TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD
                    TABLE 101 MARKET IN TELECOM, BY APPLICATION, 2019–2023 (USD MILLION)
                    TABLE 102 SPEECH ANALYTICS MARKET IN TELECOM, BY APPLICATION, 2024–2029 (USD MILLION)
                    9.3.2.1 Network Quality Monitoring
                    9.3.2.2 Network Planning & Management
                    9.3.2.3 Sales & Marketing Insights
                    9.3.2.4 Billing & Payment Disputes Resolution
                    9.3.2.5 Others Telecom Applications
    9.4 RETAIL & ECOMMERCE 
           9.4.1 RISE IN NEED TO IMPROVE CUSTOMER EXPERIENCE, EMPLOYEE EFFICIENCY, AND STREAMLINE BUSINESS PROCESSES
                    TABLE 103 MARKET IN RETAIL & ECOMMERCE, BY REGION,  2019–2023 (USD MILLION)
                    TABLE 104 MARKET IN RETAIL & ECOMMERCE, BY REGION,  2024–2029 (USD MILLION)
           9.4.2 RETAIL & ECOMMERCE APPLICATIONS
                    FIGURE 50 COMPETITIVE ANALYSIS SEGMENT TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD
                    TABLE 105 MARKET IN RETAIL & ECOMMERCE, BY APPLICATION,  2019–2023 (USD MILLION)
                    TABLE 106 MARKET IN RETAIL & ECOMMERCE, BY APPLICATION,  2024–2029 (USD MILLION)
                    9.4.2.1 Voice Commerce Insights
                    9.4.2.2 Price Sensitive Analysis
                    9.4.2.3 Product & Service Improvements
                    9.4.2.4 VOC Analysis
                    9.4.2.5 Competitive Analysis
                    9.4.2.6 Other Retail & eCommerce applications
    9.5 AUTOMOTIVE & TRANSPORTATION 
           9.5.1 SPEECH TECHNOLOGY: NEW STANDARD FEATURE IN AUTOMOTIVE AND TRANSPORTATION INDUSTRY
                    TABLE 107 MARKET IN AUTOMOTIVE & TRANSPORTATION, BY REGION,  2019–2023 (USD MILLION)
                    TABLE 108 MARKET IN AUTOMOTIVE & TRANSPORTATION, BY REGION,  2024–2029 (USD MILLION)
           9.5.2 AUTOMOTIVE & TRANSPORTATION APPLICATIONS
                    FIGURE 51 PREDICTIVE MAINTENANCE SEGMENT TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD
                    TABLE 109 MARKET IN AUTOMOTIVE & TRANSPORTATION, BY APPLICATION, 2019–2023 (USD MILLION)
                    TABLE 110 SPEECH ANALYTICS MARKET IN AUTOMOTIVE & TRANSPORTATION, BY APPLICATION, 2024–2029 (USD MILLION)
                    9.5.2.1 Quality Assurance
                    9.5.2.2 Supply Chain Management
                    9.5.2.3 Driver Performance Analysis
                    9.5.2.4 Predictive Maintenance
                    9.5.2.5 Other automotive & transportation applications
    9.6 IT/ITES 
           9.6.1 DEMAND FOR ADVANCED ANALYTICS SOLUTIONS TO STREAMLINE OPERATIONS AND ENHANCE CUSTOMER EXPERIENCE
                    TABLE 111 MARKET IN IT/ITES, BY REGION, 2019–2023 (USD MILLION)
                    TABLE 112 MARKET IN IT/ITES, BY REGION, 2024–2029 (USD MILLION)
           9.6.2 IT/ITES APPLICATIONS
                    FIGURE 52 VOICE-ENABLED VIRTUAL ASSISTANTS & CHATBOTS SEGMENT TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD
                    TABLE 113 MARKET IN IT/ITES, BY APPLICATION, 2019–2023 (USD MILLION)
                    TABLE 114 MARKET IN IT/ITES, BY APPLICATION, 2024–2029 (USD MILLION)
                    9.6.2.1 Service Desk Management
                    9.6.2.2 IT Infrastructure & Monitoring
                    9.6.2.3 SLA adherence
                    9.6.2.4 Voice-enabled virtual assistants & chatbots
                    9.6.2.5 Other IT/ITeS applications
    9.7 HEALTHCARE & LIFE SCIENCES 
           9.7.1 IMPROVING PATIENT EXPERIENCE BY ANALYZING INTERACTION CALLS IN REAL TIME
                    TABLE 115 SPEECH ANALYTICS MARKET IN HEALTHCARE & LIFE SCIENCES, BY REGION,  2019–2023 (USD MILLION)
                    TABLE 116 MARKET IN HEALTHCARE & LIFE SCIENCES, BY REGION,  2024–2029 (USD MILLION)
           9.7.2 HEALTHCARE & LIFE SCIENCES APPLICATIONS
                    FIGURE 53 DRUG SAFETY SURVEILLANCE SEGMENT TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD
                    TABLE 117 MARKET IN HEALTHCARE & LIFE SCIENCES, BY APPLICATION,  2019–2023 (USD MILLION)
                    TABLE 118 MARKET IN HEALTHCARE & LIFE SCIENCES, BY APPLICATION,  2024–2029 (USD MILLION)
                    9.7.2.1 Patient Experience Management
                    9.7.2.2 Clinical Research & Training
                    9.7.2.3 Patient Compliance Monitoring
                    9.7.2.4 Drug Safety Surveillance
                    9.7.2.5 Other Healthcare & Life Sciences applications
    9.8 MEDIA & ENTERTAINMENT 
           9.8.1 ENABLING CONTENT PRODUCERS, OWNERS, AND CONSUMERS TO ENHANCE USER EXPERIENCE IN REAL TIME
                    TABLE 119 MARKET IN MEDIA & ENTERTAINMENT, BY REGION,  2019–2023 (USD MILLION)
                    TABLE 120 MARKET IN MEDIA & ENTERTAINMENT, BY REGION,  2024–2029 (USD MILLION)
           9.8.2 MEDIA & ENTERTAINMENT APPLICATIONS
                    FIGURE 54 CONTENT MONETIZATION SEGMENT TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD
                    TABLE 121 SPEECH ANALYTICS MARKET IN MEDIA & ENTERTAINMENT, BY APPLICATION,  2019–2023 (USD MILLION)
                    TABLE 122 MARKET IN MEDIA & ENTERTAINMENT, BY APPLICATION,  2024–2029 (USD MILLION)
                    9.8.2.1 Content analysis
                    9.8.2.2 Advertisement Effectiveness Analysis
                    9.8.2.3 Content Personalization
                    9.8.2.4 Content Monetization
                    9.8.2.5 Other Media & Entertainment applications
    9.9 TRAVEL & HOSPITALITY 
           9.9.1 GROWTH IN DEMAND TO ANALYZE CUSTOMER INTERACTIONS AND GAIN INSIGHTS INTO THEIR NEEDS AND PREFERENCES
                    TABLE 123 MARKET IN TRAVEL & HOSPITALITY, BY REGION,  2019–2023 (USD MILLION)
                    TABLE 124 MARKET IN TRAVEL & HOSPITALITY, BY REGION,  2024–2029 (USD MILLION)
           9.9.2 TRAVEL & HOSPITALITY APPLICATIONS
                    FIGURE 55 RESERVATION MANAGEMENT SEGMENT TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD
                    TABLE 125 MARKET IN TRAVEL & HOSPITALITY, BY APPLICATION,  2019–2023 (USD MILLION)
                    TABLE 126 MARKET IN TRAVEL & HOSPITALITY, BY APPLICATION,  2024–2029 (USD MILLION)
                    9.9.2.1 Customer Service Enhancement
                    9.9.2.2 Reputation management
                    9.9.2.3 Destination insights
                    9.9.2.4 Reservation management
                    9.9.2.5 Other Travel & Hospitality applications
    9.10 OTHER VERTICALS 
           TABLE 127 MARKET IN OTHER VERTICALS, BY REGION,  2019–2023 (USD MILLION)
           TABLE 128 MARKET IN OTHER VERTICALS, BY REGION,  2024–2029 (USD MILLION)
10 SPEECH ANALYTICS MARKET, BY REGION (Page No. - 195)
     10.1 INTRODUCTION 
               FIGURE 56 INDIA TO ACCOUNT FOR HIGHEST CAGR DURING FORECAST PERIOD
               FIGURE 57 ASIA PACIFIC TO WITNESS HIGHEST CAGR DURING FORECAST PERIOD
               TABLE 129 MARKET, BY REGION, 2019–2023 (USD MILLION)
               TABLE 130 MARKET, BY REGION, 2024–2029 (USD MILLION)
     10.2 NORTH AMERICA 
             10.2.1 NORTH AMERICA: MARKET DRIVERS
             10.2.2 NORTH AMERICA: IMPACT OF RECESSION
                       FIGURE 58 NORTH AMERICA: MARKET SNAPSHOT
                       TABLE 131 NORTH AMERICA: SPEECH ANALYTICS MARKET, BY OFFERING,  2019–2023 (USD MILLION)
                       TABLE 132 NORTH AMERICA: MARKET, BY OFFERING,  2024–2029 (USD MILLION)
                       TABLE 133 NORTH AMERICA: SPEECH ANALYTICS SOFTWARE MARKET, BY FUNCTIONALITY,  2019–2023 (USD MILLION)
                       TABLE 134 NORTH AMERICA: SPEECH ANALYTICS SOFTWARE MARKET, BY FUNCTIONALITY,  2024–2029 (USD MILLION)
                       TABLE 135 NORTH AMERICA: MARKET, BY SERVICE, 2019–2023 (USD MILLION)
                       TABLE 136 NORTH AMERICA: MARKET, BY SERVICE, 2024–2029 (USD MILLION)
                       TABLE 137 NORTH AMERICA: MARKET, BY PROFESSIONAL SERVICE,  2019–2023 (USD MILLION)
                       TABLE 138 NORTH AMERICA: MARKET, BY PROFESSIONAL SERVICE,  2024–2029 (USD MILLION)
                       TABLE 139 NORTH AMERICA: MARKET, BY BUSINESS FUNCTION,  2019–2023 (USD MILLION)
                       TABLE 140 NORTH AMERICA: MARKET, BY BUSINESS FUNCTION,  2024–2029 (USD MILLION)
                       TABLE 141 NORTH AMERICA: MARKET, BY CHANNEL,  2019–2023 (USD MILLION)
                       TABLE 142 NORTH AMERICA: MARKET, BY CHANNEL,  2024–2029 (USD MILLION)
                       TABLE 143 NORTH AMERICA: SPEECH ANALYTICS SOFTWARE MARKET, BY DEPLOYMENT MODE,  2019–2023 (USD MILLION)
                       TABLE 144 NORTH AMERICA: SPEECH ANALYTICS SOFTWARE MARKET, BY DEPLOYMENT MODE, 2024–2029 (USD MILLION)
                       TABLE 145 NORTH AMERICA: MARKET, BY VERTICAL,  2019–2023 (USD MILLION)
                       TABLE 146 NORTH AMERICA: MARKET, BY VERTICAL,  2024–2029 (USD MILLION)
                       TABLE 147 NORTH AMERICA: MARKET, BY COUNTRY,  2019–2023 (USD MILLION)
                       TABLE 148 NORTH AMERICA: MARKET, BY COUNTRY,  2024–2029 (USD MILLION)
             10.2.3 US
                       10.2.3.1 Rapid adoption of cloud to fuel demand for cloud-based speech analytics solutions
                                   TABLE 149 US: SPEECH ANALYTICS MARKET, BY OFFERING, 2019–2023 (USD MILLION)
                                   TABLE 150 US: MARKET, BY OFFERING, 2024–2029 (USD MILLION)
             10.2.4 CANADA
                       10.2.4.1 Specialized expertise from Canadian universities to open potential for global vendors
                                   TABLE 151 CANADA: MARKET, BY OFFERING, 2019–2023 (USD MILLION)
                                   TABLE 152 CANADA: MARKET, BY OFFERING, 2024–2029 (USD MILLION)
     10.3 EUROPE 
             10.3.1 EUROPE: MARKET DRIVERS
             10.3.2 EUROPE: IMPACT OF RECESSION
                       TABLE 153 EUROPE: SPEECH ANALYTICS MARKET, BY OFFERING, 2019–2023 (USD MILLION)
                       TABLE 154 EUROPE: MARKET, BY OFFERING, 2024–2029 (USD MILLION)
                       TABLE 155 EUROPE: SPEECH ANALYTICS SOFTWARE MARKET, BY FUNCTIONALITY,  2019–2023 (USD MILLION)
                       TABLE 156 EUROPE: SPEECH ANALYTICS SOFTWARE MARKET, BY FUNCTIONALITY,  2024–2029 (USD MILLION)
                       TABLE 157 EUROPE: MARKET, BY SERVICE, 2019–2023 (USD MILLION)
                       TABLE 158 EUROPE: MARKET, BY SERVICE, 2024–2029 (USD MILLION)
                       TABLE 159 EUROPE: MARKET, BY PROFESSIONAL SERVICE,  2019–2023 (USD MILLION)
                       TABLE 160 EUROPE: MARKET, BY PROFESSIONAL SERVICE,  2024–2029 (USD MILLION)
                       TABLE 161 EUROPE: MARKET, BY BUSINESS FUNCTION,  2019–2023 (USD MILLION)
                       TABLE 162 EUROPE: MARKET, BY BUSINESS FUNCTION,  2024–2029 (USD MILLION)
                       TABLE 163 EUROPE: MARKET, BY CHANNEL, 2019–2023 (USD MILLION)
                       TABLE 164 EUROPE: MARKET, BY CHANNEL, 2024–2029 (USD MILLION)
                       TABLE 165 EUROPE: SPEECH ANALYTICS SOFTWARE MARKET, BY DEPLOYMENT MODE,  2019–2023 (USD MILLION)
                       TABLE 166 EUROPE: SPEECH ANALYTICS SOFTWARE MARKET, BY DEPLOYMENT MODE,  2024–2029 (USD MILLION)
                       TABLE 167 EUROPE: MARKET, BY VERTICAL, 2019–2023 (USD MILLION)
                       TABLE 168 EUROPE: MARKET, BY VERTICAL, 2024–2029 (USD MILLION)
                       TABLE 169 EUROPE: MARKET, BY COUNTRY, 2019–2023 (USD MILLION)
                       TABLE 170 EUROPE: MARKET, BY COUNTRY, 2024–2029 (USD MILLION)
             10.3.3 UK
                       10.3.3.1 Need to enhance operational efficiency and facilitate data-driven decision-making across diverse sectors
                                   TABLE 171 UK: SPEECH ANALYTICS MARKET, BY OFFERING, 2019–2023 (USD MILLION)
                                   TABLE 172 UK: MARKET, BY OFFERING, 2024–2029 (USD MILLION)
             10.3.4 GERMANY
                       10.3.4.1 Highly skilled labor force and strong infrastructure
                                   TABLE 173 GERMANY: MARKET, BY OFFERING, 2019–2023 (USD MILLION)
                                   TABLE 174 GERMANY: MARKET, BY OFFERING, 2024–2029 (USD MILLION)
             10.3.5 FRANCE
                       10.3.5.1 High-potential client base with shift toward advanced technology during COVID-19 pandemic
                       TABLE 175 FRANCE: MARKET, BY OFFERING, 2019–2023 (USD MILLION)
                       TABLE 176 FRANCE: MARKET, BY OFFERING, 2024–2029 (USD MILLION)
             10.3.6 ITALY
                       10.3.6.1 Strategic focus on offering customizable and scalable analytics solutions tailored to diverse industry needs
                                   TABLE 177 ITALY: MARKET, BY OFFERING, 2019–2023 (USD MILLION)
                                   TABLE 178 ITALY: MARKET, BY OFFERING, 2024–2029 (USD MILLION)
             10.3.7 SPAIN
                       10.3.7.1 Government adoption to enhance citizen engagement and customer-centric applications
                                   TABLE 179 SPAIN: MARKET, BY OFFERING, 2019–2023 (USD MILLION)
                                   TABLE 180 SPAIN: MARKET, BY OFFERING, 2024–2029 (USD MILLION)
             10.3.8 REST OF EUROPE
                       TABLE 181 REST OF EUROPE: MARKET, BY OFFERING,  2019–2023 (USD MILLION)
                       TABLE 182 REST OF EUROPE: MARKET, BY OFFERING,  2024–2029 (USD MILLION)
     10.4 ASIA PACIFIC 
             10.4.1 ASIA PACIFIC: MARKET DRIVERS
             10.4.2 ASIA PACIFIC: IMPACT OF RECESSION
                       FIGURE 59 ASIA PACIFIC: MARKET SNAPSHOT
                       TABLE 183 ASIA PACIFIC: SPEECH ANALYTICS MARKET, BY OFFERING, 2019–2023 (USD MILLION)
                       TABLE 184 ASIA PACIFIC: MARKET, BY OFFERING, 2024–2029 (USD MILLION)
                       TABLE 185 ASIA PACIFIC: SPEECH ANALYTICS SOFTWARE MARKET, BY FUNCTIONALITY,  2019–2023 (USD MILLION)
                       TABLE 186 ASIA PACIFIC: SPEECH ANALYTICS SOFTWARE MARKET, BY FUNCTIONALITY,  2024–2029 (USD MILLION)
                       TABLE 187 ASIA PACIFIC: MARKET, BY SERVICE, 2019–2023 (USD MILLION)
                       TABLE 188 ASIA PACIFIC: MARKET, BY SERVICE, 2024–2029 (USD MILLION)
                       TABLE 189 ASIA PACIFIC: MARKET, BY PROFESSIONAL SERVICE,  2019–2023 (USD MILLION)
                       TABLE 190 ASIA PACIFIC: MARKET, BY PROFESSIONAL SERVICE,  2024–2029 (USD MILLION)
                       TABLE 191 ASIA PACIFIC: MARKET, BY BUSINESS FUNCTION,  2019–2023 (USD MILLION)
                       TABLE 192 ASIA PACIFIC: MARKET, BY BUSINESS FUNCTION,  2024–2029 (USD MILLION)
                       TABLE 193 ASIA PACIFIC: MARKET, BY CHANNEL, 2019–2023 (USD MILLION)
                       TABLE 194 ASIA PACIFIC: MARKET, BY CHANNEL, 2024–2029 (USD MILLION)
                       TABLE 195 ASIA PACIFIC: SPEECH ANALYTICS SOFTWARE MARKET, BY DEPLOYMENT MODE,  2019–2023 (USD MILLION)
                       TABLE 196 ASIA PACIFIC: SPEECH ANALYTICS SOFTWARE MARKET, BY DEPLOYMENT MODE,  2024–2029 (USD MILLION)
                       TABLE 197 ASIA PACIFIC: MARKET, BY VERTICAL, 2019–2023 (USD MILLION)
                       TABLE 198 ASIA PACIFIC: MARKET, BY VERTICAL, 2024–2029 (USD MILLION)
                       TABLE 199 ASIA PACIFIC: MARKET, BY COUNTRY/REGION,  2019–2023 (USD MILLION)
                       TABLE 200 ASIA PACIFIC: MARKET, BY COUNTRY/REGION,  2024–2029 (USD MILLION)
             10.4.3 INDIA
                       10.4.3.1 Rapid adoption of speech technology as local entrepreneurs collaborate with major international firms
                                   TABLE 201 INDIA: SPEECH ANALYTICS MARKET, BY OFFERING, 2019–2023 (USD MILLION)
                                   TABLE 202 INDIA: MARKET, BY OFFERING, 2024–2029 (USD MILLION)
             10.4.4 JAPAN
                       10.4.4.1 Combining advanced robotics technology with robust economy to offer efficient solutions and services
                                   TABLE 203 JAPAN: MARKET, BY OFFERING, 2019–2023 (USD MILLION)
                                   TABLE 204 JAPAN: MARKET, BY OFFERING, 2024–2029 (USD MILLION)
             10.4.5 CHINA
                       10.4.5.1 Increase in investment and government initiatives for R&D activities
                                   TABLE 205 CHINA: MARKET, BY OFFERING, 2019–2023 (USD MILLION)
                                   TABLE 206 CHINA: MARKET, BY OFFERING, 2024–2029 (USD MILLION)
             10.4.6 ASEAN COUNTRIES
                       10.4.6.1 Proactive government initiatives to accelerate digitalization and innovation across various sectors
                                   TABLE 207 ASEAN: MARKET, BY OFFERING, 2019–2023 (USD MILLION)
                                   TABLE 208 ASEAN: MARKET, BY OFFERING, 2024–2029 (USD MILLION)
             10.4.7 SOUTH KOREA
                       10.4.7.1 Key players embrace advanced AI-driven analytics tools
                                   TABLE 209 SOUTH KOREA: MARKET, BY OFFERING, 2019–2023 (USD MILLION)
                                   TABLE 210 SOUTH KOREA: MARKET, BY OFFERING, 2024–2029 (USD MILLION)
             10.4.8 AUSTRALIA & NEW ZEALAND (ANZ)
                       10.4.8.1 Potential for market expansion with growing interest of global players in Australian and New Zealand markets
                                   TABLE 211 AUSTRALIA & NEW ZEALAND: MARKET, BY OFFERING,  2019–2023 (USD MILLION)
                                   TABLE 212 AUSTRALIA & NEW ZEALAND: MARKET, BY OFFERING,  2024–2029 (USD MILLION)
             10.4.9 REST OF ASIA PACIFIC
                                   TABLE 213 REST OF ASIA PACIFIC: MARKET, BY OFFERING,  2019–2023 (USD MILLION)
                                   TABLE 214 REST OF ASIA PACIFIC: MARKET, BY OFFERING,  2024–2029 (USD MILLION)
     10.5 MIDDLE EAST & AFRICA 
             10.5.1 MIDDLE EAST & AFRICA: MARKET DRIVERS
             10.5.2 MIDDLE EAST & AFRICA: IMPACT OF RECESSION
                       TABLE 215 MIDDLE EAST & AFRICA: SPEECH ANALYTICS MARKET, BY OFFERING,  2019–2023 (USD MILLION)
                       TABLE 216 MIDDLE EAST & AFRICA: MARKET, BY OFFERING,  2024–2029 (USD MILLION)
                       TABLE 217 MIDDLE EAST & AFRICA: SPEECH ANALYTICS SOFTWARE MARKET, BY FUNCTIONALITY, 2019–2023 (USD MILLION)
                       TABLE 218 MIDDLE EAST & AFRICA: SPEECH ANALYTICS SOFTWARE MARKET, BY FUNCTIONALITY, 2024–2029 (USD MILLION)
                       TABLE 219 MIDDLE EAST & AFRICA: MARKET, BY SERVICE,  2019–2023 (USD MILLION)
                       TABLE 220 MIDDLE EAST & AFRICA: MARKET, BY SERVICE,  2024–2029 (USD MILLION)
                       TABLE 221 MIDDLE EAST & AFRICA: MARKET, BY PROFESSIONAL SERVICE,  2019–2023 (USD MILLION)
                       TABLE 222 MIDDLE EAST & AFRICA: MARKET, BY PROFESSIONAL SERVICE,  2024–2029 (USD MILLION)
                       TABLE 223 MIDDLE EAST & AFRICA: MARKET, BY BUSINESS FUNCTION,  2019–2023 (USD MILLION)
                       TABLE 224 MIDDLE EAST & AFRICA: MARKET, BY BUSINESS FUNCTION,  2024–2029 (USD MILLION)
                       TABLE 225 MIDDLE EAST & AFRICA: MARKET, BY CHANNEL,  2019–2023 (USD MILLION)
                       TABLE 226 MIDDLE EAST & AFRICA: MARKET, BY CHANNEL,  2024–2029 (USD MILLION)
                       TABLE 227 MIDDLE EAST & AFRICA: SPEECH ANALYTICS SOFTWARE MARKET, BY DEPLOYMENT MODE, 2019–2023 (USD MILLION)
                       TABLE 228 MIDDLE EAST & AFRICA: SPEECH ANALYTICS SOFTWARE MARKET, BY DEPLOYMENT MODE, 2024–2029 (USD MILLION)
                       TABLE 229 MIDDLE EAST & AFRICA: MARKET, BY VERTICAL,  2019–2023 (USD MILLION)
                       TABLE 230 MIDDLE EAST & AFRICA: MARKET, BY VERTICAL,  2024–2029 (USD MILLION)
                       TABLE 231 MIDDLE EAST & AFRICA: MARKET, BY COUNTRY,  2019–2023 (USD MILLION)
                       TABLE 232 MIDDLE EAST & AFRICA: MARKET, BY COUNTRY,  2024–2029 (USD MILLION)
             10.5.3 SAUDI ARABIA
                       10.5.3.1 Adoption of radical technologies in expanding economy to fuel Vision 2030
                                   TABLE 233 SAUDI ARABIA: SPEECH ANALYTICS MARKET, BY OFFERING, 2019–2023 (USD MILLION)
                                   TABLE 234 SAUDI ARABIA: MARKET, BY OFFERING, 2024–2029 (USD MILLION)
             10.5.4 UAE
                       10.5.4.1 Growing investment and ability to embrace emerging technologies
                                   TABLE 235 UAE: MARKET, BY OFFERING, 2019–2023 (USD MILLION)
                                   TABLE 236 UAE: MARKET, BY OFFERING, 2024–2029 (USD MILLION)
             10.5.5 SOUTH AFRICA
                       10.5.5.1 Increase in use of mobile phones and intelligent voice solutions
                                   TABLE 237 SOUTH AFRICA: MARKET, BY OFFERING, 2019–2023 (USD MILLION)
                                   TABLE 238 SOUTH AFRICA: MARKET, BY OFFERING, 2024–2029 (USD MILLION)
             10.5.6 QATAR
                       10.5.6.1 Government collaborations with research institutes on strategic use of AI
                                   TABLE 239 QATAR: MARKET, BY OFFERING, 2019–2023 (USD MILLION)
                                   TABLE 240 QATAR: MARKET, BY OFFERING, 2024–2029 (USD MILLION)
             10.5.7 EGYPT
                       10.5.7.1 Voice technology consistent with quick development of digital goods and services
                                   TABLE 241 EGYPT: MARKET, BY OFFERING, 2019–2023 (USD MILLION)
                                   TABLE 242 EGYPT: MARKET, BY OFFERING, 2024–2029 (USD MILLION)
             10.5.8 REST OF MIDDLE EAST & AFRICA
                       TABLE 243 REST OF MIDDLE EAST & AFRICA: MARKET, BY OFFERING,  2019–2023 (USD MILLION)
                       TABLE 244 REST OF MIDDLE EAST & AFRICA: MARKET, BY OFFERING,  2024–2029 (USD MILLION)
     10.6 LATIN AMERICA 
             10.6.1 LATIN AMERICA: MARKET DRIVERS
             10.6.2 LATIN AMERICA: IMPACT OF RECESSION
                       TABLE 245 LATIN AMERICA: SPEECH ANALYTICS MARKET, BY OFFERING, 2019–2023 (USD MILLION)
                       TABLE 246 LATIN AMERICA: MARKET, BY OFFERING, 2024–2029 (USD MILLION)
                       TABLE 247 LATIN AMERICA: SPEECH ANALYTICS SOFTWARE MARKET, BY FUNCTIONALITY,  2019–2023 (USD MILLION)
                       TABLE 248 LATIN AMERICA: SPEECH ANALYTICS SOFTWARE MARKET, BY FUNCTIONALITY,  2024–2029 (USD MILLION)
                       TABLE 249 LATIN AMERICA: MARKET, BY SERVICE, 2019–2023 (USD MILLION)
                       TABLE 250 LATIN AMERICA: MARKET, BY SERVICE, 2024–2029 (USD MILLION)
                       TABLE 251 LATIN AMERICA: MARKET, BY PROFESSIONAL SERVICE,  2019–2023 (USD MILLION)
                       TABLE 252 LATIN AMERICA: MARKET, BY PROFESSIONAL SERVICE,  2024–2029 (USD MILLION)
                       TABLE 253 LATIN AMERICA: MARKET, BY BUSINESS FUNCTION,  2019–2023 (USD MILLION)
                       TABLE 254 LATIN AMERICA: MARKET, BY BUSINESS FUNCTION,  2024–2029 (USD MILLION)
                       TABLE 255 LATIN AMERICA: MARKET, BY CHANNEL, 2019–2023 (USD MILLION)
                       TABLE 256 LATIN AMERICA: MARKET, BY CHANNEL, 2024–2029 (USD MILLION)
                       TABLE 257 LATIN AMERICA: SPEECH ANALYTICS SOFTWARE MARKET, BY DEPLOYMENT MODE, 2019–2023 (USD MILLION)
                       TABLE 258 LATIN AMERICA: SPEECH ANALYTICS SOFTWARE MARKET, BY DEPLOYMENT MODE, 2024–2029 (USD MILLION)
                       TABLE 259 LATIN AMERICA: MARKET, BY VERTICAL, 2019–2023 (USD MILLION)
                       TABLE 260 LATIN AMERICA: MARKET, BY VERTICAL, 2024–2029 (USD MILLION)
                       TABLE 261 LATIN AMERICA: MARKET, BY COUNTRY, 2019–2023 (USD MILLION)
                       TABLE 262 LATIN AMERICA: MARKET, BY COUNTRY, 2024–2029 (USD MILLION)
             10.6.3 BRAZIL
                       10.6.3.1 Investment by startups in advanced technologies
                                   TABLE 263 BRAZIL: SPEECH ANALYTICS MARKET, BY OFFERING, 2019–2023 (USD MILLION)
                                   TABLE 264 BRAZIL: MARKET, BY OFFERING, 2024–2029 (USD MILLION)
             10.6.4 MEXICO
                       10.6.4.1 Initiatives by government to promote emerging technologies and generate significant opportunity
                                   TABLE 265 MEXICO: MARKET, BY OFFERING, 2019–2023 (USD MILLION)
                                   TABLE 266 MEXICO: MARKET, BY OFFERING, 2024–2029 (USD MILLION)
             10.6.5 ARGENTINA
                       10.6.5.1 Early adopters to witness change in their customer engagement landscape with insights
                                   TABLE 267 ARGENTINA: MARKET, BY OFFERING, 2019–2023 (USD MILLION)
                                   TABLE 268 ARGENTINA: MARKET, BY OFFERING, 2024–2029 (USD MILLION)
             10.6.6 REST OF LATIN AMERICA
                       TABLE 269 REST OF LATIN AMERICA: MARKET, BY OFFERING,  2019–2023 (USD MILLION)
                       TABLE 270 REST OF LATIN AMERICA: SPEECH ANALYTICS MARKET, BY OFFERING,  2024–2029 (USD MILLION)
11 COMPETITIVE LANDSCAPE (Page No. - 251)
     11.1 OVERVIEW 
     11.2 KEY PLAYER STRATEGIES/RIGHT TO WIN 
               TABLE 271 OVERVIEW OF STRATEGIES ADOPTED BY KEY SPEECH ANALYTICS VENDORS
     11.3 REVENUE ANALYSIS 
               FIGURE 60 TOP FIVE PLAYERS DOMINATING MARKET FROM 2018 TO 2022 (USD BILLION)
     11.4 MARKET SHARE ANALYSIS 
               FIGURE 61 MARKET SHARE ANALYSIS FOR KEY PLAYERS, 2023
               TABLE 272 MARKET: DEGREE OF COMPETITION
     11.5 BRAND/PRODUCT COMPARATIVE ANALYSIS 
               FIGURE 62 BRAND/PRODUCT COMPARATIVE ANALYSIS
     11.6 COMPANY EVALUATION MATRIX, KEY PLAYERS 
             11.6.1 STARS
             11.6.2 EMERGING LEADERS
             11.6.3 PERVASIVE PLAYERS
             11.6.4 PARTICIPANTS
                       FIGURE 63 SPEECH ANALYTICS MARKET: COMPANY EVALUATION MATRIX (KEY PLAYERS), 2023
             11.6.5 COMPANY FOOTPRINT: KEY PLAYERS, 2023
                       FIGURE 64 OVERALL COMPANY FOOTPRINT (23 COMPANIES)
                       11.6.5.1 Region footprint
                                   TABLE 273 REGION FOOTPRINT (23 COMPANIES)
                       11.6.5.2 Product footprint
                                   TABLE 274 PRODUCT FOOTPRINT (23 COMPANIES)
                       11.6.5.3 Vertical footprint
                                   TABLE 275 VERTICAL FOOTPRINT (23 COMPANIES)
     11.7 COMPANY EVALUATION MATRIX: START-UPS/SMES 
             11.7.1 PROGRESSIVE COMPANIES
             11.7.2 RESPONSIVE COMPANIES
             11.7.3 DYNAMIC COMPANIES
             11.7.4 STARTING BLOCKS
                       FIGURE 65 MARKET: COMPANY EVALUATION MATRIX (START-UPS/SMES), 2023
             11.7.5 COMPETITIVE BENCHMARKING: START-UPS/SMES, 2023
                       TABLE 276 MARKET: DETAILED LIST OF KEY START-UPS/SMES
                       11.7.5.1 Competitive benchmarking of Start-ups/SMEs
                                   TABLE 277 MARKET: COMPETITIVE BENCHMARKING OF START-UPS/SMES
     11.8 COMPETITIVE SCENARIO AND TRENDS 
             11.8.1 PRODUCT LAUNCHES AND ENHANCEMENTS
                       TABLE 278 MARKET: PRODUCT LAUNCHES AND ENHANCEMENTS,  APRIL 2023–JANUARY 2024
             11.8.2 DEALS
                       TABLE 279 SPEECH ANALYTICS MARKET: DEALS, JANUARY 2023–FEBRUARY 2024
     11.9 VALUATION AND FINANCIAL METRICS OF KEY VENDORS 
               FIGURE 66 VALUATION AND FINANCIAL METRICS OF KEY VENDORS
             11.9.1 YTD PRICE TOTAL RETURN AND STOCK BETA OF KEY VENDORS
                       FIGURE 67 YTD PRICE TOTAL RETURN AND STOCK BETA OF KEY VENDORS
12 COMPANY PROFILES (Page No. - 269)
     12.1 INTRODUCTION 
     12.2 KEY PLAYERS 
(Business overview, Products/Solutions/Services offered, Recent developments, MnM view, Key strengths, Strategic choices made, and Weaknesses and Competitive threats)*
             12.2.1 NICE
                       TABLE 280 NICE: BUSINESS OVERVIEW
                       FIGURE 68 NICE: COMPANY SNAPSHOT
                       TABLE 281 NICE: PRODUCTS/SOLUTIONS/SERVICES OFFERED
                       TABLE 282 NICE: PRODUCT LAUNCHES AND ENHANCEMENTS
                       TABLE 283 NICE: DEALS
             12.2.2 VERINT
                       TABLE 284 VERINT: BUSINESS OVERVIEW
                       FIGURE 69 VERINT: COMPANY SNAPSHOT
                       TABLE 285 VERINT: PRODUCTS/SOLUTIONS/SERVICES OFFERED
                       TABLE 286 VERINT: PRODUCT LAUNCHES AND ENHANCEMENTS
                       TABLE 287 VERINT: DEALS
             12.2.3 AVAYA
                       TABLE 288 AVAYA: BUSINESS OVERVIEW
                       TABLE 289 AVAYA: PRODUCTS/SOLUTIONS/SERVICES OFFERED
                       TABLE 290 AVAYA: PRODUCT LAUNCHES AND ENHANCEMENTS
                       TABLE 291 AVAYA: DEALS
             12.2.4 OPENTEXT
                       TABLE 292 OPENTEXT: BUSINESS OVERVIEW
                       FIGURE 70 OPENTEXT: COMPANY SNAPSHOT
                       TABLE 293 OPENTEXT: PRODUCTS/SOLUTIONS/SERVICES OFFERED
                       TABLE 294 OPENTEXT: PRODUCT LAUNCHES
                       TABLE 295 OPENTEXT: DEALS
             12.2.5 GOOGLE
                       TABLE 296 GOOGLE: BUSINESS OVERVIEW
                       FIGURE 71 GOOGLE: COMPANY SNAPSHOT
                       TABLE 297 GOOGLE: PRODUCTS/SOLUTIONS/SERVICES OFFERED
                       TABLE 298 GOOGLE: PRODUCT LAUNCHES
                       TABLE 299 GOOGLE: DEALS
             12.2.6 VONAGE
                       TABLE 300 VONAGE: BUSINESS OVERVIEW
                       TABLE 301 VONAGE: PRODUCTS/SOLUTIONS/SERVICES OFFERED
                       TABLE 302 VONAGE: PRODUCT LAUNCHES
                       TABLE 303 VONAGE: DEALS
             12.2.7 GENESYS
                       TABLE 304 GENESYS: BUSINESS OVERVIEW
                       TABLE 305 GENESYS: PRODUCTS/SOLUTIONS/SERVICES OFFERED
                       TABLE 306 GENESYS: PRODUCT LAUNCHES AND ENHANCEMENTS
                       TABLE 307 GENESYS: DEALS
             12.2.8 CALABRIO
                       TABLE 308 CALABRIO: BUSINESS OVERVIEW
                       TABLE 309 CALABRIO: PRODUCTS/SOLUTIONS/SERVICES OFFERED
                       TABLE 310 CALABRIO: PRODUCT LAUNCHES AND ENHANCEMENTS
                       TABLE 311 CALABRIO: DEALS
             12.2.9 CALLMINER
                       TABLE 312 CALLMINER: BUSINESS OVERVIEW
                       TABLE 313 CALLMINER: PRODUCTS/SOLUTIONS/SERVICES OFFERED
                       TABLE 314 CALLMINER: PRODUCT LAUNCHES AND ENHANCEMENTS
                       TABLE 315 CALLMINER: DEALS
             12.2.10 ALMAWAVE
                                   TABLE 316 ALMAWAVE: BUSINESS OVERVIEW
                                   FIGURE 72 ALMAWAVE: COMPANY SNAPSHOT
                                   TABLE 317 ALMAWAVE: PRODUCTS/SOLUTIONS/SERVICES OFFERED
                                   TABLE 318 ALMAWAVE: PRODUCT LAUNCHES
                                   TABLE 319 ALMAWAVE: DEALS
             12.2.11 FIVE9
                                   TABLE 320 FIVE9: BUSINESS OVERVIEW
                                   FIGURE 73 FIVE9: COMPANY SNAPSHOT
                                   TABLE 321 FIVE9: PRODUCTS/SOLUTIONS/SERVICES OFFERED
                                   TABLE 322 FIVE9: PRODUCT LAUNCHES
                                   TABLE 323 FIVE9: DEALS
             12.2.12 AWS
                                   TABLE 324 AWS: BUSINESS OVERVIEW
                                   FIGURE 74 AWS: COMPANY SNAPSHOT
                                   TABLE 325 AWS: PRODUCTS/SOLUTIONS/SERVICES OFFERED
                                   TABLE 326 AWS: PRODUCT LAUNCHES
                                   TABLE 327 AWS: DEALS
     12.3 OTHER PLAYERS 
             12.3.1 QUALTRICS
             12.3.2 TALKDESK
             12.3.3 ALVARIA
             12.3.4 CASTEL COMMUNICATIONS
             12.3.5 VOICEBASE
             12.3.6 INTELLIGENT VOICE
             12.3.7 CALLTRACKINGMETRICS
             12.3.8 3CLOGIC
             12.3.9 SPRINKLR
             12.3.10 UNIPHORE
     12.4 START-UPS/SMES 
             12.4.1 ENTHU.AI
             12.4.2 DEEPGRAM
             12.4.3 GNANI.AI
             12.4.4 OBSERVE.AI
             12.4.5 BATVOICE
             12.4.6 CONVIN
             12.4.7 SALESKEN
             12.4.8 TETHR
             12.4.9 GONG
             12.4.10 CLARI
*Details on Business overview, Products/Solutions/Services offered, Recent developments, MnM view, Key strengths, Strategic choices made, and Weaknesses and Competitive threats might not be captured in case of unlisted companies.
13 ADJACENT AND RELATED MARKETS (Page No. - 319)
     13.1 INTRODUCTION 
     13.2 CONVERSATIONAL AI MARKET - GLOBAL FORECAST TO 2028 
             13.2.1 MARKET DEFINITION
             13.2.2 MARKET OVERVIEW
                       13.2.2.1 Conversational AI market, by offering
                                   TABLE 328 CONVERSATIONAL AI MARKET, BY OFFERING, 2018–2022 (USD MILLION)
                                   TABLE 329 CONVERSATIONAL AI MARKET, BY OFFERING, 2023–2028 (USD MILLION)
                       13.2.2.2 Conversational AI market, by business function
                                   TABLE 330 CONVERSATIONAL AI MARKET, BY BUSINESS FUNCTION, 2018–2022 (USD MILLION)
                                   TABLE 331 CONVERSATIONAL AI MARKET, BY BUSINESS FUNCTION, 2023–2028 (USD MILLION)
                       13.2.2.3 Conversational AI market, by channel
                                   TABLE 332 CONVERSATIONAL AI MARKET, BY CHANNEL, 2018–2022 (USD MILLION)
                                   TABLE 333 CONVERSATIONAL AI MARKET, BY CHANNEL, 2023–2028 (USD MILLION)
                       13.2.2.4 Conversational AI market, by conversational interface
                                   TABLE 334 CONVERSATIONAL AI MARKET, BY CONVERSATIONAL INTERFACE,  2018–2022 (USD MILLION)
                                   TABLE 335 CONVERSATIONAL AI MARKET, BY CONVERSATIONAL INTERFACE,  2023–2028 (USD MILLION)
                       13.2.2.5 Conversational AI market, by technology
                                   TABLE 336 CONVERSATIONAL AI MARKET, BY TECHNOLOGY, 2018–2022 (USD MILLION)
                                   TABLE 337 CONVERSATIONAL AI MARKET, TECHNOLOGY, 2023–2028 (USD MILLION)
                       13.2.2.6 Conversational AI market, by vertical
                                   TABLE 338 CONVERSATIONAL AI MARKET, BY VERTICAL, 2018–2022 (USD MILLION)
                                   TABLE 339 CONVERSATIONAL AI MARKET, BY VERTICAL, 2023–2028 (USD MILLION)
                       13.2.2.7 Conversational AI market, by region
                                   TABLE 340 CONVERSATIONAL AI MARKET, BY REGION, 2018–2022 (USD MILLION)
                                   TABLE 341 CONVERSATIONAL AI MARKET, BY REGION, 2023–2028 (USD MILLION)
     13.3 CHATBOT MARKET - GLOBAL FORECAST TO 2027 
             13.3.1 MARKET DEFINITION
             13.3.2 MARKET OVERVIEW
                       13.3.2.1 Chatbot market, by offering
                                   TABLE 342 CHATBOT MARKET, BY OFFERING, 2017–2022 (USD MILLION)
                                   TABLE 343 CHATBOT MARKET, BY OFFERING, 2023–2028 (USD MILLION)
                       13.3.2.2 Chatbot market, by type
                                   TABLE 344 CHATBOT MARKET, BY TYPE, 2017–2022 (USD MILLION)
                                   TABLE 345 CHATBOT MARKET, BY TYPE, 2023–2028 (USD MILLION)
                       13.3.2.3 Chatbot market, by channel integration
                                   TABLE 346 CHATBOT MARKET, BY CHANNEL INTEGRATION, 2017–2022 (USD MILLION)
                                   TABLE 347 CHATBOT MARKET, BY CHANNEL INTEGRATION, 2023–2028 (USD MILLION)
                       13.3.2.4 Chatbot market, by bot communication
                                   TABLE 348 CHATBOT MARKET, BY BOT COMMUNICATION, 2017–2022 (USD MILLION)
                                   TABLE 349 CHATBOT MARKET, BY BOT COMMUNICATION, 2023–2028 (USD MILLION)
                       13.3.2.5 Chatbot market, by business function
                                   TABLE 350 CHATBOT MARKET, BY BUSINESS FUNCTION, 2017–2022 (USD MILLION)
                                   TABLE 351 CHATBOT MARKET, BY BUSINESS FUNCTION, 2023–2028 (USD MILLION)
                       13.3.2.6 Chatbot market, by vertical
                                   TABLE 352 CHATBOT MARKET, BY VERTICAL, 2017–2022 (USD MILLION)
                                   TABLE 353 CHATBOT MARKET, BY VERTICAL, 2023–2028 (USD MILLION)
                       13.3.2.7 Chatbot market, by region
                                   TABLE 354 CHATBOT MARKET, BY REGION, 2017–2022 (USD MILLION)
                                   TABLE 355 CHATBOT MARKET, BY REGION, 2023–2028 (USD MILLION)
14 APPENDIX (Page No. - 332)
     14.1 DISCUSSION GUIDE 
     14.2 KNOWLEDGESTORE: MARKETSANDMARKETS’  SUBSCRIPTION PORTAL 
     14.3 CUSTOMIZATION OPTIONS 
     14.4 RELATED REPORTS 
     14.5 AUTHOR DETAILS