Table of Content

1. Preface
1.1. Objectives of the Study
1.2. Market Segmentation & Coverage
1.3. Years Considered for the Study
1.4. Currency & Pricing
1.5. Language
1.6. Limitations
1.7. Assumptions
1.8. Stakeholders

2. Research Methodology
2.1. Define: Research Objective
2.2. Determine: Research Design
2.3. Prepare: Research Instrument
2.4. Collect: Data Source
2.5. Analyze: Data Interpretation
2.6. Formulate: Data Verification
2.7. Publish: Research Report
2.8. Repeat: Report Update

3. Executive Summary

4. Market Overview
4.1. Introduction
4.2. Live Chat Software Market, by Region

5. Market Insights
5.1. Market Dynamics
5.1.1. Drivers
5.1.1.1. Adoption of live chat by organizations to improve customer relationship management (CRM)
5.1.1.2. Increased utilization in healthcare and financial services
5.1.1.3. Loopholes of conventional customer support drive
5.1.2. Restraints
5.1.2.1. Lack of standardization of software
5.1.3. Opportunities
5.1.3.1. Integration of social media and live chat software
5.1.3.2. Introduction of enhanced features such as co-browsing and screen-sharing, and automated pop-up messages
5.1.4. Challenges
5.1.4.1. Concerns of system crash and malicious hacks
5.2. Market Segmentation Analysis
5.3. Market Trend Analysis
5.4. Cumulative Impact of High Inflation
5.5. Porter’s Five Forces Analysis
5.5.1. Threat of New Entrants
5.5.2. Threat of Substitutes
5.5.3. Bargaining Power of Customers
5.5.4. Bargaining Power of Suppliers
5.5.5. Industry Rivalry
5.6. Value Chain & Critical Path Analysis
5.7. Regulatory Framework

6. Live Chat Software Market, by Type
6.1. Introduction
6.2. Customer Service Live Chat Systems
6.3. Informational Service Live Chat Systems

7. Live Chat Software Market, by End users
7.1. Introduction
7.2. BFSI
7.3. Education
7.4. Healthcare
7.5. Retail & Ecommerce
7.6. Telecommunication & IT
7.7. Travel & Hospitality

8. Americas Live Chat Software Market
8.1. Introduction
8.2. Argentina
8.3. Brazil
8.4. Canada
8.5. Mexico
8.6. United States

9. Asia-Pacific Live Chat Software Market
9.1. Introduction
9.2. Australia
9.3. China
9.4. India
9.5. Indonesia
9.6. Japan
9.7. Malaysia
9.8. Philippines
9.9. Singapore
9.10. South Korea
9.11. Taiwan
9.12. Thailand
9.13. Vietnam

10. Europe, Middle East & Africa Live Chat Software Market
10.1. Introduction
10.2. Denmark
10.3. Egypt
10.4. Finland
10.5. France
10.6. Germany
10.7. Israel
10.8. Italy
10.9. Netherlands
10.10. Nigeria
10.11. Norway
10.12. Poland
10.13. Qatar
10.14. Russia
10.15. Saudi Arabia
10.16. South Africa
10.17. Spain
10.18. Sweden
10.19. Switzerland
10.20. Turkey
10.21. United Arab Emirates
10.22. United Kingdom

11. Competitive Landscape
11.1. FPNV Positioning Matrix
11.2. Market Share Analysis, By Key Player
11.3. Competitive Scenario Analysis, By Key Player

12. Competitive Portfolio
12.1. Key Company Profiles
12.1.1. Chatra by Roger Wilco LLC
12.1.2. HubSpot, Inc.
12.1.3. Intercom Inc.
12.1.4. JivoChat Service
12.1.5. Olark by Habla, Inc.
12.1.6. Podium Corp Inc.
12.1.7. Provide Support, LLC
12.1.8. Quiq Messaging Platform
12.1.9. Rocket.Chat Technologies Corp.
12.1.10. SnapEngage
12.1.11. Tidio LLC
12.1.12. Verloop Group
12.1.13. Woopra, Inc.
12.1.14. Zendesk, Inc.
12.1.15. Zoho Corporation Pvt. Ltd.
12.2. Key Product Portfolio

13. Appendix
13.1. Discussion Guide
13.2. License & Pricing



List of Figures

FIGURE 1. LIVE CHAT SOFTWARE MARKET RESEARCH PROCESS
FIGURE 2. LIVE CHAT SOFTWARE MARKET SIZE, 2023 VS 2030
FIGURE 3. LIVE CHAT SOFTWARE MARKET SIZE, 2018-2030 (USD MILLION)
FIGURE 4. LIVE CHAT SOFTWARE MARKET SIZE, BY REGION, 2023 VS 2030 (%)
FIGURE 5. LIVE CHAT SOFTWARE MARKET SIZE, BY REGION, 2023 VS 2024 VS 2030 (USD MILLION)
FIGURE 6. LIVE CHAT SOFTWARE MARKET DYNAMICS
FIGURE 7. LIVE CHAT SOFTWARE MARKET SIZE, BY TYPE, 2023 VS 2030 (%)
FIGURE 8. LIVE CHAT SOFTWARE MARKET SIZE, BY TYPE, 2023 VS 2024 VS 2030 (USD MILLION)
FIGURE 9. LIVE CHAT SOFTWARE MARKET SIZE, BY END USERS, 2023 VS 2030 (%)
FIGURE 10. LIVE CHAT SOFTWARE MARKET SIZE, BY END USERS, 2023 VS 2024 VS 2030 (USD MILLION)
FIGURE 11. AMERICAS LIVE CHAT SOFTWARE MARKET SIZE, BY COUNTRY, 2023 VS 2030 (%)
FIGURE 12. AMERICAS LIVE CHAT SOFTWARE MARKET SIZE, BY COUNTRY, 2023 VS 2024 VS 2030 (USD MILLION)
FIGURE 13. UNITED STATES LIVE CHAT SOFTWARE MARKET SIZE, BY STATE, 2023 VS 2030 (%)
FIGURE 14. UNITED STATES LIVE CHAT SOFTWARE MARKET SIZE, BY STATE, 2023 VS 2024 VS 2030 (USD MILLION)
FIGURE 15. ASIA-PACIFIC LIVE CHAT SOFTWARE MARKET SIZE, BY COUNTRY, 2023 VS 2030 (%)
FIGURE 16. ASIA-PACIFIC LIVE CHAT SOFTWARE MARKET SIZE, BY COUNTRY, 2023 VS 2024 VS 2030 (USD MILLION)
FIGURE 17. EUROPE, MIDDLE EAST & AFRICA LIVE CHAT SOFTWARE MARKET SIZE, BY COUNTRY, 2023 VS 2030 (%)
FIGURE 18. EUROPE, MIDDLE EAST & AFRICA LIVE CHAT SOFTWARE MARKET SIZE, BY COUNTRY, 2023 VS 2024 VS 2030 (USD MILLION)
FIGURE 19. LIVE CHAT SOFTWARE MARKET, FPNV POSITIONING MATRIX, 2023
FIGURE 20. LIVE CHAT SOFTWARE MARKET SHARE, BY KEY PLAYER, 2023

List of Tables

TABLE 1. LIVE CHAT SOFTWARE MARKET SEGMENTATION & COVERAGE
TABLE 2. UNITED STATES DOLLAR EXCHANGE RATE, 2018–2023
TABLE 3. LIVE CHAT SOFTWARE MARKET SIZE, 2018-2030 (USD MILLION)
TABLE 4. GLOBAL LIVE CHAT SOFTWARE MARKET SIZE, BY REGION, 2018-2030 (USD MILLION)
TABLE 5. LIVE CHAT SOFTWARE MARKET SIZE, BY TYPE, 2018-2030 (USD MILLION)
TABLE 6. LIVE CHAT SOFTWARE MARKET SIZE, BY CUSTOMER SERVICE LIVE CHAT SYSTEMS, BY REGION, 2018-2030 (USD MILLION)
TABLE 7. LIVE CHAT SOFTWARE MARKET SIZE, BY INFORMATIONAL SERVICE LIVE CHAT SYSTEMS, BY REGION, 2018-2030 (USD MILLION)
TABLE 8. LIVE CHAT SOFTWARE MARKET SIZE, BY END USERS, 2018-2030 (USD MILLION)
TABLE 9. LIVE CHAT SOFTWARE MARKET SIZE, BY BFSI, BY REGION, 2018-2030 (USD MILLION)
TABLE 10. LIVE CHAT SOFTWARE MARKET SIZE, BY EDUCATION, BY REGION, 2018-2030 (USD MILLION)
TABLE 11. LIVE CHAT SOFTWARE MARKET SIZE, BY HEALTHCARE, BY REGION, 2018-2030 (USD MILLION)
TABLE 12. LIVE CHAT SOFTWARE MARKET SIZE, BY RETAIL & ECOMMERCE, BY REGION, 2018-2030 (USD MILLION)
TABLE 13. LIVE CHAT SOFTWARE MARKET SIZE, BY TELECOMMUNICATION & IT, BY REGION, 2018-2030 (USD MILLION)
TABLE 14. LIVE CHAT SOFTWARE MARKET SIZE, BY TRAVEL & HOSPITALITY, BY REGION, 2018-2030 (USD MILLION)
TABLE 15. AMERICAS LIVE CHAT SOFTWARE MARKET SIZE, BY TYPE, 2018-2030 (USD MILLION)
TABLE 16. AMERICAS LIVE CHAT SOFTWARE MARKET SIZE, BY END USERS, 2018-2030 (USD MILLION)
TABLE 17. AMERICAS LIVE CHAT SOFTWARE MARKET SIZE, BY COUNTRY, 2018-2030 (USD MILLION)
TABLE 18. ARGENTINA LIVE CHAT SOFTWARE MARKET SIZE, BY TYPE, 2018-2030 (USD MILLION)
TABLE 19. ARGENTINA LIVE CHAT SOFTWARE MARKET SIZE, BY END USERS, 2018-2030 (USD MILLION)
TABLE 20. BRAZIL LIVE CHAT SOFTWARE MARKET SIZE, BY TYPE, 2018-2030 (USD MILLION)
TABLE 21. BRAZIL LIVE CHAT SOFTWARE MARKET SIZE, BY END USERS, 2018-2030 (USD MILLION)
TABLE 22. CANADA LIVE CHAT SOFTWARE MARKET SIZE, BY TYPE, 2018-2030 (USD MILLION)
TABLE 23. CANADA LIVE CHAT SOFTWARE MARKET SIZE, BY END USERS, 2018-2030 (USD MILLION)
TABLE 24. MEXICO LIVE CHAT SOFTWARE MARKET SIZE, BY TYPE, 2018-2030 (USD MILLION)
TABLE 25. MEXICO LIVE CHAT SOFTWARE MARKET SIZE, BY END USERS, 2018-2030 (USD MILLION)
TABLE 26. UNITED STATES LIVE CHAT SOFTWARE MARKET SIZE, BY TYPE, 2018-2030 (USD MILLION)
TABLE 27. UNITED STATES LIVE CHAT SOFTWARE MARKET SIZE, BY END USERS, 2018-2030 (USD MILLION)
TABLE 28. UNITED STATES LIVE CHAT SOFTWARE MARKET SIZE, BY STATE, 2018-2030 (USD MILLION)
TABLE 29. ASIA-PACIFIC LIVE CHAT SOFTWARE MARKET SIZE, BY TYPE, 2018-2030 (USD MILLION)
TABLE 30. ASIA-PACIFIC LIVE CHAT SOFTWARE MARKET SIZE, BY END USERS, 2018-2030 (USD MILLION)
TABLE 31. ASIA-PACIFIC LIVE CHAT SOFTWARE MARKET SIZE, BY COUNTRY, 2018-2030 (USD MILLION)
TABLE 32. AUSTRALIA LIVE CHAT SOFTWARE MARKET SIZE, BY TYPE, 2018-2030 (USD MILLION)
TABLE 33. AUSTRALIA LIVE CHAT SOFTWARE MARKET SIZE, BY END USERS, 2018-2030 (USD MILLION)
TABLE 34. CHINA LIVE CHAT SOFTWARE MARKET SIZE, BY TYPE, 2018-2030 (USD MILLION)
TABLE 35. CHINA LIVE CHAT SOFTWARE MARKET SIZE, BY END USERS, 2018-2030 (USD MILLION)
TABLE 36. INDIA LIVE CHAT SOFTWARE MARKET SIZE, BY TYPE, 2018-2030 (USD MILLION)
TABLE 37. INDIA LIVE CHAT SOFTWARE MARKET SIZE, BY END USERS, 2018-2030 (USD MILLION)
TABLE 38. INDONESIA LIVE CHAT SOFTWARE MARKET SIZE, BY TYPE, 2018-2030 (USD MILLION)
TABLE 39. INDONESIA LIVE CHAT SOFTWARE MARKET SIZE, BY END USERS, 2018-2030 (USD MILLION)
TABLE 40. JAPAN LIVE CHAT SOFTWARE MARKET SIZE, BY TYPE, 2018-2030 (USD MILLION)
TABLE 41. JAPAN LIVE CHAT SOFTWARE MARKET SIZE, BY END USERS, 2018-2030 (USD MILLION)
TABLE 42. MALAYSIA LIVE CHAT SOFTWARE MARKET SIZE, BY TYPE, 2018-2030 (USD MILLION)
TABLE 43. MALAYSIA LIVE CHAT SOFTWARE MARKET SIZE, BY END USERS, 2018-2030 (USD MILLION)
TABLE 44. PHILIPPINES LIVE CHAT SOFTWARE MARKET SIZE, BY TYPE, 2018-2030 (USD MILLION)
TABLE 45. PHILIPPINES LIVE CHAT SOFTWARE MARKET SIZE, BY END USERS, 2018-2030 (USD MILLION)
TABLE 46. SINGAPORE LIVE CHAT SOFTWARE MARKET SIZE, BY TYPE, 2018-2030 (USD MILLION)
TABLE 47. SINGAPORE LIVE CHAT SOFTWARE MARKET SIZE, BY END USERS, 2018-2030 (USD MILLION)
TABLE 48. SOUTH KOREA LIVE CHAT SOFTWARE MARKET SIZE, BY TYPE, 2018-2030 (USD MILLION)
TABLE 49. SOUTH KOREA LIVE CHAT SOFTWARE MARKET SIZE, BY END USERS, 2018-2030 (USD MILLION)
TABLE 50. TAIWAN LIVE CHAT SOFTWARE MARKET SIZE, BY TYPE, 2018-2030 (USD MILLION)
TABLE 51. TAIWAN LIVE CHAT SOFTWARE MARKET SIZE, BY END USERS, 2018-2030 (USD MILLION)
TABLE 52. THAILAND LIVE CHAT SOFTWARE MARKET SIZE, BY TYPE, 2018-2030 (USD MILLION)
TABLE 53. THAILAND LIVE CHAT SOFTWARE MARKET SIZE, BY END USERS, 2018-2030 (USD MILLION)
TABLE 54. VIETNAM LIVE CHAT SOFTWARE MARKET SIZE, BY TYPE, 2018-2030 (USD MILLION)
TABLE 55. VIETNAM LIVE CHAT SOFTWARE MARKET SIZE, BY END USERS, 2018-2030 (USD MILLION)
TABLE 56. EUROPE, MIDDLE EAST & AFRICA LIVE CHAT SOFTWARE MARKET SIZE, BY TYPE, 2018-2030 (USD MILLION)
TABLE 57. EUROPE, MIDDLE EAST & AFRICA LIVE CHAT SOFTWARE MARKET SIZE, BY END USERS, 2018-2030 (USD MILLION)
TABLE 58. EUROPE, MIDDLE EAST & AFRICA LIVE CHAT SOFTWARE MARKET SIZE, BY COUNTRY, 2018-2030 (USD MILLION)
TABLE 59. DENMARK LIVE CHAT SOFTWARE MARKET SIZE, BY TYPE, 2018-2030 (USD MILLION)
TABLE 60. DENMARK LIVE CHAT SOFTWARE MARKET SIZE, BY END USERS, 2018-2030 (USD MILLION)
TABLE 61. EGYPT LIVE CHAT SOFTWARE MARKET SIZE, BY TYPE, 2018-2030 (USD MILLION)
TABLE 62. EGYPT LIVE CHAT SOFTWARE MARKET SIZE, BY END USERS, 2018-2030 (USD MILLION)
TABLE 63. FINLAND LIVE CHAT SOFTWARE MARKET SIZE, BY TYPE, 2018-2030 (USD MILLION)
TABLE 64. FINLAND LIVE CHAT SOFTWARE MARKET SIZE, BY END USERS, 2018-2030 (USD MILLION)
TABLE 65. FRANCE LIVE CHAT SOFTWARE MARKET SIZE, BY TYPE, 2018-2030 (USD MILLION)
TABLE 66. FRANCE LIVE CHAT SOFTWARE MARKET SIZE, BY END USERS, 2018-2030 (USD MILLION)
TABLE 67. GERMANY LIVE CHAT SOFTWARE MARKET SIZE, BY TYPE, 2018-2030 (USD MILLION)
TABLE 68. GERMANY LIVE CHAT SOFTWARE MARKET SIZE, BY END USERS, 2018-2030 (USD MILLION)
TABLE 69. ISRAEL LIVE CHAT SOFTWARE MARKET SIZE, BY TYPE, 2018-2030 (USD MILLION)
TABLE 70. ISRAEL LIVE CHAT SOFTWARE MARKET SIZE, BY END USERS, 2018-2030 (USD MILLION)
TABLE 71. ITALY LIVE CHAT SOFTWARE MARKET SIZE, BY TYPE, 2018-2030 (USD MILLION)
TABLE 72. ITALY LIVE CHAT SOFTWARE MARKET SIZE, BY END USERS, 2018-2030 (USD MILLION)
TABLE 73. NETHERLANDS LIVE CHAT SOFTWARE MARKET SIZE, BY TYPE, 2018-2030 (USD MILLION)
TABLE 74. NETHERLANDS LIVE CHAT SOFTWARE MARKET SIZE, BY END USERS, 2018-2030 (USD MILLION)
TABLE 75. NIGERIA LIVE CHAT SOFTWARE MARKET SIZE, BY TYPE, 2018-2030 (USD MILLION)
TABLE 76. NIGERIA LIVE CHAT SOFTWARE MARKET SIZE, BY END USERS, 2018-2030 (USD MILLION)
TABLE 77. NORWAY LIVE CHAT SOFTWARE MARKET SIZE, BY TYPE, 2018-2030 (USD MILLION)
TABLE 78. NORWAY LIVE CHAT SOFTWARE MARKET SIZE, BY END USERS, 2018-2030 (USD MILLION)
TABLE 79. POLAND LIVE CHAT SOFTWARE MARKET SIZE, BY TYPE, 2018-2030 (USD MILLION)
TABLE 80. POLAND LIVE CHAT SOFTWARE MARKET SIZE, BY END USERS, 2018-2030 (USD MILLION)
TABLE 81. QATAR LIVE CHAT SOFTWARE MARKET SIZE, BY TYPE, 2018-2030 (USD MILLION)
TABLE 82. QATAR LIVE CHAT SOFTWARE MARKET SIZE, BY END USERS, 2018-2030 (USD MILLION)
TABLE 83. RUSSIA LIVE CHAT SOFTWARE MARKET SIZE, BY TYPE, 2018-2030 (USD MILLION)
TABLE 84. RUSSIA LIVE CHAT SOFTWARE MARKET SIZE, BY END USERS, 2018-2030 (USD MILLION)
TABLE 85. SAUDI ARABIA LIVE CHAT SOFTWARE MARKET SIZE, BY TYPE, 2018-2030 (USD MILLION)
TABLE 86. SAUDI ARABIA LIVE CHAT SOFTWARE MARKET SIZE, BY END USERS, 2018-2030 (USD MILLION)
TABLE 87. SOUTH AFRICA LIVE CHAT SOFTWARE MARKET SIZE, BY TYPE, 2018-2030 (USD MILLION)
TABLE 88. SOUTH AFRICA LIVE CHAT SOFTWARE MARKET SIZE, BY END USERS, 2018-2030 (USD MILLION)
TABLE 89. SPAIN LIVE CHAT SOFTWARE MARKET SIZE, BY TYPE, 2018-2030 (USD MILLION)
TABLE 90. SPAIN LIVE CHAT SOFTWARE MARKET SIZE, BY END USERS, 2018-2030 (USD MILLION)
TABLE 91. SWEDEN LIVE CHAT SOFTWARE MARKET SIZE, BY TYPE, 2018-2030 (USD MILLION)
TABLE 92. SWEDEN LIVE CHAT SOFTWARE MARKET SIZE, BY END USERS, 2018-2030 (USD MILLION)
TABLE 93. SWITZERLAND LIVE CHAT SOFTWARE MARKET SIZE, BY TYPE, 2018-2030 (USD MILLION)
TABLE 94. SWITZERLAND LIVE CHAT SOFTWARE MARKET SIZE, BY END USERS, 2018-2030 (USD MILLION)
TABLE 95. TURKEY LIVE CHAT SOFTWARE MARKET SIZE, BY TYPE, 2018-2030 (USD MILLION)
TABLE 96. TURKEY LIVE CHAT SOFTWARE MARKET SIZE, BY END USERS, 2018-2030 (USD MILLION)
TABLE 97. UNITED ARAB EMIRATES LIVE CHAT SOFTWARE MARKET SIZE, BY TYPE, 2018-2030 (USD MILLION)
TABLE 98. UNITED ARAB EMIRATES LIVE CHAT SOFTWARE MARKET SIZE, BY END USERS, 2018-2030 (USD MILLION)
TABLE 99. UNITED KINGDOM LIVE CHAT SOFTWARE MARKET SIZE, BY TYPE, 2018-2030 (USD MILLION)
TABLE 100. UNITED KINGDOM LIVE CHAT SOFTWARE MARKET SIZE, BY END USERS, 2018-2030 (USD MILLION)
TABLE 101. LIVE CHAT SOFTWARE MARKET, FPNV POSITIONING MATRIX, 2023
TABLE 102. LIVE CHAT SOFTWARE MARKET SHARE, BY KEY PLAYER, 2023
TABLE 103. LIVE CHAT SOFTWARE MARKET LICENSE & PRICING