Table of Content

1. Preface
1.1. Objectives of the Study
1.2. Market Segmentation & Coverage
1.3. Years Considered for the Study
1.4. Currency & Pricing
1.5. Language
1.6. Limitations
1.7. Assumptions
1.8. Stakeholders

2. Research Methodology
2.1. Define: Research Objective
2.2. Determine: Research Design
2.3. Prepare: Research Instrument
2.4. Collect: Data Source
2.5. Analyze: Data Interpretation
2.6. Formulate: Data Verification
2.7. Publish: Research Report
2.8. Repeat: Report Update

3. Executive Summary

4. Market Overview
4.1. Introduction
4.2. ServiceNow Business Market, by Region

5. Market Insights
5.1. Market Dynamics
5.1.1. Drivers
5.1.1.1. Increasing need for ServiceNow platforms as a digital transformation strategy for varied business functions
5.1.1.2. Growing demand for streamlined IT service & operation management
5.1.1.3. Rising focus on improving customer services and experiences
5.1.2. Restraints
5.1.2.1. Complexities associated with the integration of the ServiceNow platform with existing systems
5.1.3. Opportunities
5.1.3.1. Ongoing development and expansion of the ServiceNow platforms
5.1.3.2. Growing emphasis on employee experience and HR service delivery
5.1.4. Challenges
5.1.4.1. Issues associated with the data security and compliance measures
5.2. Market Segmentation Analysis
5.2.1. Services: Increasing demand for ServiceNow business for IT service management
5.2.2. End-User: Expanding the application of ServiceNow business in financial services
5.3. Market Trend Analysis
5.4. Cumulative Impact of High Inflation
5.5. Porter’s Five Forces Analysis
5.5.1. Threat of New Entrants
5.5.2. Threat of Substitutes
5.5.3. Bargaining Power of Customers
5.5.4. Bargaining Power of Suppliers
5.5.5. Industry Rivalry
5.6. Value Chain & Critical Path Analysis
5.7. Regulatory Framework

6. ServiceNow Business Market, by Services
6.1. Introduction
6.2. Customer Service Management
6.3. HR Service Delivery
6.4. IT Business Management
6.5. IT Operations Management
6.6. IT Service Management
6.7. Security Operations

7. ServiceNow Business Market, by End-User
7.1. Introduction
7.2. Financial Services
7.3. Government
7.4. Healthcare
7.5. Manufacturing
7.6. Telecommunication

8. Americas ServiceNow Business Market
8.1. Introduction
8.2. Argentina
8.3. Brazil
8.4. Canada
8.5. Mexico
8.6. United States

9. Asia-Pacific ServiceNow Business Market
9.1. Introduction
9.2. Australia
9.3. China
9.4. India
9.5. Indonesia
9.6. Japan
9.7. Malaysia
9.8. Philippines
9.9. Singapore
9.10. South Korea
9.11. Taiwan
9.12. Thailand
9.13. Vietnam

10. Europe, Middle East & Africa ServiceNow Business Market
10.1. Introduction
10.2. Denmark
10.3. Egypt
10.4. Finland
10.5. France
10.6. Germany
10.7. Israel
10.8. Italy
10.9. Netherlands
10.10. Nigeria
10.11. Norway
10.12. Poland
10.13. Qatar
10.14. Russia
10.15. Saudi Arabia
10.16. South Africa
10.17. Spain
10.18. Sweden
10.19. Switzerland
10.20. Turkey
10.21. United Arab Emirates
10.22. United Kingdom

11. Competitive Landscape
11.1. FPNV Positioning Matrix
11.2. Market Share Analysis, By Key Player
11.3. Competitive Scenario Analysis, By Key Player
11.3.1. Agreement, Collaboration, & Partnership
11.3.1.1. ServiceNow, NVIDIA, and Accenture Team to Accelerate Generative AI Adoption for Enterprises
11.3.2. New Product Launch & Enhancement
11.3.2.1. Globant Launches ServiceNow Studio to Help Companies Deliver Digital Experiences of the Future for Employees, Customers, and Partners
11.3.2.2. ServiceNow unveils transformative innovations at Knowledge 2023

12. Competitive Portfolio
12.1. Key Company Profiles
12.1.1. Accenture PLC
12.1.2. Atos SE
12.1.3. Birlasoft
12.1.4. Capgemini SE
12.1.5. Cask LLC
12.1.6. CDW LLC.
12.1.7. CGI Group Inc
12.1.8. Cognizant Technology Solutions Corporation
12.1.9. Deloitte Touche Tohmatsu Limited
12.1.10. DXC Technology Company
12.1.11. Ernst & Young Global Limited
12.1.12. Fujitsu Limited
12.1.13. GlideFast Consulting LLC
12.1.14. HCL Technologies Ltd
12.1.15. Hexaware Technologies Limited.
12.1.16. Hitachi, Ltd.
12.1.17. Infosys Limited
12.1.18. International Business Machines Corporation
12.1.19. KPMG International Limited
12.1.20. LTIMindtree Limited
12.1.21. Nagarro Software Pvt. Ltd.
12.1.22. NTT DATA Corporation
12.1.23. ServiceNow, Inc.
12.1.24. T-Systems International GmbH
12.1.25. Tech Mahindra Limited.
12.1.26. TEKsystems Global Services, LLC
12.1.27. Unisys Corporation
12.1.28. Virtusa Corporation
12.1.29. Wipro Limited
12.1.30. World Wide Technology
12.2. Key Product Portfolio

13. Appendix
13.1. Discussion Guide
13.2. License & Pricing



List of Figures

FIGURE 1. SERVICENOW BUSINESS MARKET RESEARCH PROCESS
FIGURE 2. SERVICENOW BUSINESS MARKET SIZE, 2023 VS 2030
FIGURE 3. SERVICENOW BUSINESS MARKET SIZE, 2018-2030 (USD MILLION)
FIGURE 4. SERVICENOW BUSINESS MARKET SIZE, BY REGION, 2023 VS 2030 (%)
FIGURE 5. SERVICENOW BUSINESS MARKET SIZE, BY REGION, 2023 VS 2024 VS 2030 (USD MILLION)
FIGURE 6. SERVICENOW BUSINESS MARKET DYNAMICS
FIGURE 7. SERVICENOW BUSINESS MARKET SIZE, BY SERVICES, 2023 VS 2030 (%)
FIGURE 8. SERVICENOW BUSINESS MARKET SIZE, BY SERVICES, 2023 VS 2024 VS 2030 (USD MILLION)
FIGURE 9. SERVICENOW BUSINESS MARKET SIZE, BY END-USER, 2023 VS 2030 (%)
FIGURE 10. SERVICENOW BUSINESS MARKET SIZE, BY END-USER, 2023 VS 2024 VS 2030 (USD MILLION)
FIGURE 11. AMERICAS SERVICENOW BUSINESS MARKET SIZE, BY COUNTRY, 2023 VS 2030 (%)
FIGURE 12. AMERICAS SERVICENOW BUSINESS MARKET SIZE, BY COUNTRY, 2023 VS 2024 VS 2030 (USD MILLION)
FIGURE 13. UNITED STATES SERVICENOW BUSINESS MARKET SIZE, BY STATE, 2023 VS 2030 (%)
FIGURE 14. UNITED STATES SERVICENOW BUSINESS MARKET SIZE, BY STATE, 2023 VS 2024 VS 2030 (USD MILLION)
FIGURE 15. ASIA-PACIFIC SERVICENOW BUSINESS MARKET SIZE, BY COUNTRY, 2023 VS 2030 (%)
FIGURE 16. ASIA-PACIFIC SERVICENOW BUSINESS MARKET SIZE, BY COUNTRY, 2023 VS 2024 VS 2030 (USD MILLION)
FIGURE 17. EUROPE, MIDDLE EAST & AFRICA SERVICENOW BUSINESS MARKET SIZE, BY COUNTRY, 2023 VS 2030 (%)
FIGURE 18. EUROPE, MIDDLE EAST & AFRICA SERVICENOW BUSINESS MARKET SIZE, BY COUNTRY, 2023 VS 2024 VS 2030 (USD MILLION)
FIGURE 19. SERVICENOW BUSINESS MARKET, FPNV POSITIONING MATRIX, 2023
FIGURE 20. SERVICENOW BUSINESS MARKET SHARE, BY KEY PLAYER, 2023

List of Tables

TABLE 1. SERVICENOW BUSINESS MARKET SEGMENTATION & COVERAGE
TABLE 2. UNITED STATES DOLLAR EXCHANGE RATE, 2018–2023
TABLE 3. SERVICENOW BUSINESS MARKET SIZE, 2018-2030 (USD MILLION)
TABLE 4. GLOBAL SERVICENOW BUSINESS MARKET SIZE, BY REGION, 2018-2030 (USD MILLION)
TABLE 5. SERVICENOW BUSINESS MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
TABLE 6. SERVICENOW BUSINESS MARKET SIZE, BY CUSTOMER SERVICE MANAGEMENT, BY REGION, 2018-2030 (USD MILLION)
TABLE 7. SERVICENOW BUSINESS MARKET SIZE, BY HR SERVICE DELIVERY, BY REGION, 2018-2030 (USD MILLION)
TABLE 8. SERVICENOW BUSINESS MARKET SIZE, BY IT BUSINESS MANAGEMENT, BY REGION, 2018-2030 (USD MILLION)
TABLE 9. SERVICENOW BUSINESS MARKET SIZE, BY IT OPERATIONS MANAGEMENT, BY REGION, 2018-2030 (USD MILLION)
TABLE 10. SERVICENOW BUSINESS MARKET SIZE, BY IT SERVICE MANAGEMENT, BY REGION, 2018-2030 (USD MILLION)
TABLE 11. SERVICENOW BUSINESS MARKET SIZE, BY SECURITY OPERATIONS, BY REGION, 2018-2030 (USD MILLION)
TABLE 12. SERVICENOW BUSINESS MARKET SIZE, BY END-USER, 2018-2030 (USD MILLION)
TABLE 13. SERVICENOW BUSINESS MARKET SIZE, BY FINANCIAL SERVICES, BY REGION, 2018-2030 (USD MILLION)
TABLE 14. SERVICENOW BUSINESS MARKET SIZE, BY GOVERNMENT, BY REGION, 2018-2030 (USD MILLION)
TABLE 15. SERVICENOW BUSINESS MARKET SIZE, BY HEALTHCARE, BY REGION, 2018-2030 (USD MILLION)
TABLE 16. SERVICENOW BUSINESS MARKET SIZE, BY MANUFACTURING, BY REGION, 2018-2030 (USD MILLION)
TABLE 17. SERVICENOW BUSINESS MARKET SIZE, BY TELECOMMUNICATION, BY REGION, 2018-2030 (USD MILLION)
TABLE 18. AMERICAS SERVICENOW BUSINESS MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
TABLE 19. AMERICAS SERVICENOW BUSINESS MARKET SIZE, BY END-USER, 2018-2030 (USD MILLION)
TABLE 20. AMERICAS SERVICENOW BUSINESS MARKET SIZE, BY COUNTRY, 2018-2030 (USD MILLION)
TABLE 21. ARGENTINA SERVICENOW BUSINESS MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
TABLE 22. ARGENTINA SERVICENOW BUSINESS MARKET SIZE, BY END-USER, 2018-2030 (USD MILLION)
TABLE 23. BRAZIL SERVICENOW BUSINESS MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
TABLE 24. BRAZIL SERVICENOW BUSINESS MARKET SIZE, BY END-USER, 2018-2030 (USD MILLION)
TABLE 25. CANADA SERVICENOW BUSINESS MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
TABLE 26. CANADA SERVICENOW BUSINESS MARKET SIZE, BY END-USER, 2018-2030 (USD MILLION)
TABLE 27. MEXICO SERVICENOW BUSINESS MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
TABLE 28. MEXICO SERVICENOW BUSINESS MARKET SIZE, BY END-USER, 2018-2030 (USD MILLION)
TABLE 29. UNITED STATES SERVICENOW BUSINESS MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
TABLE 30. UNITED STATES SERVICENOW BUSINESS MARKET SIZE, BY END-USER, 2018-2030 (USD MILLION)
TABLE 31. UNITED STATES SERVICENOW BUSINESS MARKET SIZE, BY STATE, 2018-2030 (USD MILLION)
TABLE 32. ASIA-PACIFIC SERVICENOW BUSINESS MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
TABLE 33. ASIA-PACIFIC SERVICENOW BUSINESS MARKET SIZE, BY END-USER, 2018-2030 (USD MILLION)
TABLE 34. ASIA-PACIFIC SERVICENOW BUSINESS MARKET SIZE, BY COUNTRY, 2018-2030 (USD MILLION)
TABLE 35. AUSTRALIA SERVICENOW BUSINESS MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
TABLE 36. AUSTRALIA SERVICENOW BUSINESS MARKET SIZE, BY END-USER, 2018-2030 (USD MILLION)
TABLE 37. CHINA SERVICENOW BUSINESS MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
TABLE 38. CHINA SERVICENOW BUSINESS MARKET SIZE, BY END-USER, 2018-2030 (USD MILLION)
TABLE 39. INDIA SERVICENOW BUSINESS MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
TABLE 40. INDIA SERVICENOW BUSINESS MARKET SIZE, BY END-USER, 2018-2030 (USD MILLION)
TABLE 41. INDONESIA SERVICENOW BUSINESS MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
TABLE 42. INDONESIA SERVICENOW BUSINESS MARKET SIZE, BY END-USER, 2018-2030 (USD MILLION)
TABLE 43. JAPAN SERVICENOW BUSINESS MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
TABLE 44. JAPAN SERVICENOW BUSINESS MARKET SIZE, BY END-USER, 2018-2030 (USD MILLION)
TABLE 45. MALAYSIA SERVICENOW BUSINESS MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
TABLE 46. MALAYSIA SERVICENOW BUSINESS MARKET SIZE, BY END-USER, 2018-2030 (USD MILLION)
TABLE 47. PHILIPPINES SERVICENOW BUSINESS MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
TABLE 48. PHILIPPINES SERVICENOW BUSINESS MARKET SIZE, BY END-USER, 2018-2030 (USD MILLION)
TABLE 49. SINGAPORE SERVICENOW BUSINESS MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
TABLE 50. SINGAPORE SERVICENOW BUSINESS MARKET SIZE, BY END-USER, 2018-2030 (USD MILLION)
TABLE 51. SOUTH KOREA SERVICENOW BUSINESS MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
TABLE 52. SOUTH KOREA SERVICENOW BUSINESS MARKET SIZE, BY END-USER, 2018-2030 (USD MILLION)
TABLE 53. TAIWAN SERVICENOW BUSINESS MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
TABLE 54. TAIWAN SERVICENOW BUSINESS MARKET SIZE, BY END-USER, 2018-2030 (USD MILLION)
TABLE 55. THAILAND SERVICENOW BUSINESS MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
TABLE 56. THAILAND SERVICENOW BUSINESS MARKET SIZE, BY END-USER, 2018-2030 (USD MILLION)
TABLE 57. VIETNAM SERVICENOW BUSINESS MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
TABLE 58. VIETNAM SERVICENOW BUSINESS MARKET SIZE, BY END-USER, 2018-2030 (USD MILLION)
TABLE 59. EUROPE, MIDDLE EAST & AFRICA SERVICENOW BUSINESS MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
TABLE 60. EUROPE, MIDDLE EAST & AFRICA SERVICENOW BUSINESS MARKET SIZE, BY END-USER, 2018-2030 (USD MILLION)
TABLE 61. EUROPE, MIDDLE EAST & AFRICA SERVICENOW BUSINESS MARKET SIZE, BY COUNTRY, 2018-2030 (USD MILLION)
TABLE 62. DENMARK SERVICENOW BUSINESS MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
TABLE 63. DENMARK SERVICENOW BUSINESS MARKET SIZE, BY END-USER, 2018-2030 (USD MILLION)
TABLE 64. EGYPT SERVICENOW BUSINESS MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
TABLE 65. EGYPT SERVICENOW BUSINESS MARKET SIZE, BY END-USER, 2018-2030 (USD MILLION)
TABLE 66. FINLAND SERVICENOW BUSINESS MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
TABLE 67. FINLAND SERVICENOW BUSINESS MARKET SIZE, BY END-USER, 2018-2030 (USD MILLION)
TABLE 68. FRANCE SERVICENOW BUSINESS MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
TABLE 69. FRANCE SERVICENOW BUSINESS MARKET SIZE, BY END-USER, 2018-2030 (USD MILLION)
TABLE 70. GERMANY SERVICENOW BUSINESS MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
TABLE 71. GERMANY SERVICENOW BUSINESS MARKET SIZE, BY END-USER, 2018-2030 (USD MILLION)
TABLE 72. ISRAEL SERVICENOW BUSINESS MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
TABLE 73. ISRAEL SERVICENOW BUSINESS MARKET SIZE, BY END-USER, 2018-2030 (USD MILLION)
TABLE 74. ITALY SERVICENOW BUSINESS MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
TABLE 75. ITALY SERVICENOW BUSINESS MARKET SIZE, BY END-USER, 2018-2030 (USD MILLION)
TABLE 76. NETHERLANDS SERVICENOW BUSINESS MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
TABLE 77. NETHERLANDS SERVICENOW BUSINESS MARKET SIZE, BY END-USER, 2018-2030 (USD MILLION)
TABLE 78. NIGERIA SERVICENOW BUSINESS MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
TABLE 79. NIGERIA SERVICENOW BUSINESS MARKET SIZE, BY END-USER, 2018-2030 (USD MILLION)
TABLE 80. NORWAY SERVICENOW BUSINESS MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
TABLE 81. NORWAY SERVICENOW BUSINESS MARKET SIZE, BY END-USER, 2018-2030 (USD MILLION)
TABLE 82. POLAND SERVICENOW BUSINESS MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
TABLE 83. POLAND SERVICENOW BUSINESS MARKET SIZE, BY END-USER, 2018-2030 (USD MILLION)
TABLE 84. QATAR SERVICENOW BUSINESS MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
TABLE 85. QATAR SERVICENOW BUSINESS MARKET SIZE, BY END-USER, 2018-2030 (USD MILLION)
TABLE 86. RUSSIA SERVICENOW BUSINESS MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
TABLE 87. RUSSIA SERVICENOW BUSINESS MARKET SIZE, BY END-USER, 2018-2030 (USD MILLION)
TABLE 88. SAUDI ARABIA SERVICENOW BUSINESS MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
TABLE 89. SAUDI ARABIA SERVICENOW BUSINESS MARKET SIZE, BY END-USER, 2018-2030 (USD MILLION)
TABLE 90. SOUTH AFRICA SERVICENOW BUSINESS MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
TABLE 91. SOUTH AFRICA SERVICENOW BUSINESS MARKET SIZE, BY END-USER, 2018-2030 (USD MILLION)
TABLE 92. SPAIN SERVICENOW BUSINESS MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
TABLE 93. SPAIN SERVICENOW BUSINESS MARKET SIZE, BY END-USER, 2018-2030 (USD MILLION)
TABLE 94. SWEDEN SERVICENOW BUSINESS MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
TABLE 95. SWEDEN SERVICENOW BUSINESS MARKET SIZE, BY END-USER, 2018-2030 (USD MILLION)
TABLE 96. SWITZERLAND SERVICENOW BUSINESS MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
TABLE 97. SWITZERLAND SERVICENOW BUSINESS MARKET SIZE, BY END-USER, 2018-2030 (USD MILLION)
TABLE 98. TURKEY SERVICENOW BUSINESS MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
TABLE 99. TURKEY SERVICENOW BUSINESS MARKET SIZE, BY END-USER, 2018-2030 (USD MILLION)
TABLE 100. UNITED ARAB EMIRATES SERVICENOW BUSINESS MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
TABLE 101. UNITED ARAB EMIRATES SERVICENOW BUSINESS MARKET SIZE, BY END-USER, 2018-2030 (USD MILLION)
TABLE 102. UNITED KINGDOM SERVICENOW BUSINESS MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
TABLE 103. UNITED KINGDOM SERVICENOW BUSINESS MARKET SIZE, BY END-USER, 2018-2030 (USD MILLION)
TABLE 104. SERVICENOW BUSINESS MARKET, FPNV POSITIONING MATRIX, 2023
TABLE 105. SERVICENOW BUSINESS MARKET SHARE, BY KEY PLAYER, 2023
TABLE 106. SERVICENOW BUSINESS MARKET LICENSE & PRICING