Table of Content

1. Preface
1.1. Objectives of the Study
1.2. Market Segmentation & Coverage
1.3. Years Considered for the Study
1.4. Currency & Pricing
1.5. Language
1.6. Limitations
1.7. Assumptions
1.8. Stakeholders

2. Research Methodology
2.1. Define: Research Objective
2.2. Determine: Research Design
2.3. Prepare: Research Instrument
2.4. Collect: Data Source
2.5. Analyze: Data Interpretation
2.6. Formulate: Data Verification
2.7. Publish: Research Report
2.8. Repeat: Report Update

3. Executive Summary

4. Market Overview
4.1. Introduction
4.2. CRM Outsourcing Market, by Region

5. Market Insights
5.1. Market Dynamics
5.1.1. Drivers
5.1.1.1. Increased focus on data analytics and digitalization
5.1.1.2. Associated high cost of in-house customer service
5.1.1.3. Growing adoption from medium-sized organizations
5.1.2. Restraints
5.1.2.1. Concern associated with vendor reliability and scalability
5.1.3. Opportunities
5.1.3.1. Surge in preference for cloud computing CRM solution
5.1.3.2. Innovative advancements in AI and big data-powered CRM system
5.1.4. Challenges
5.1.4.1. Issues about data privacy and security
5.2. Market Segmentation Analysis
5.3. Market Trend Analysis
5.4. Cumulative Impact of High Inflation
5.5. Porter’s Five Forces Analysis
5.5.1. Threat of New Entrants
5.5.2. Threat of Substitutes
5.5.3. Bargaining Power of Customers
5.5.4. Bargaining Power of Suppliers
5.5.5. Industry Rivalry
5.6. Value Chain & Critical Path Analysis
5.7. Regulatory Framework

6. CRM Outsourcing Market, by Type
6.1. Introduction
6.2. Analytic Solutions
6.3. Communications Management
6.4. Customer Support & Service
6.5. Marketing Automation
6.6. Multi-Channel Customer Engagement
6.7. Sales Force Automation

7. CRM Outsourcing Market, by Application
7.1. Introduction
7.2. BFSI
7.3. Energy & Utilities
7.4. Government
7.5. Healthcare
7.6. Hospitality
7.7. Manufacturing
7.8. Retail
7.9. Telecom & IT
7.10. Travel & Transport

8. Americas CRM Outsourcing Market
8.1. Introduction
8.2. Argentina
8.3. Brazil
8.4. Canada
8.5. Mexico
8.6. United States

9. Asia-Pacific CRM Outsourcing Market
9.1. Introduction
9.2. Australia
9.3. China
9.4. India
9.5. Indonesia
9.6. Japan
9.7. Malaysia
9.8. Philippines
9.9. Singapore
9.10. South Korea
9.11. Taiwan
9.12. Thailand
9.13. Vietnam

10. Europe, Middle East & Africa CRM Outsourcing Market
10.1. Introduction
10.2. Denmark
10.3. Egypt
10.4. Finland
10.5. France
10.6. Germany
10.7. Israel
10.8. Italy
10.9. Netherlands
10.10. Nigeria
10.11. Norway
10.12. Poland
10.13. Qatar
10.14. Russia
10.15. Saudi Arabia
10.16. South Africa
10.17. Spain
10.18. Sweden
10.19. Switzerland
10.20. Turkey
10.21. United Arab Emirates
10.22. United Kingdom

11. Competitive Landscape
11.1. FPNV Positioning Matrix
11.2. Market Share Analysis, By Key Player
11.3. Competitive Scenario Analysis, By Key Player

12. Competitive Portfolio
12.1. Key Company Profiles
12.1.1. Accenture PLC
12.1.2. AEGIS Company
12.1.3. Ascendix Technologies
12.1.4. CLIENTSFirst Consulting LLC
12.1.5. Cognizant
12.1.6. Concentrix Corporation
12.1.7. Dell Inc.
12.1.8. EsoftWorld Softwares Pvt. Ltd.
12.1.9. Global Bilgi LLC
12.1.10. Greybeard Corporate Solutions
12.1.11. HCL Technologies Limited
12.1.12. InfoNobel Solutions Pvt. Ltd.
12.1.13. Infosys Ltd.
12.1.14. Invensis Technologies Pvt Ltd.
12.1.15. ipSCAPE
12.1.16. Matech Co.
12.1.17. Outsource Nigeria
12.1.18. Riviera Outsourcing
12.1.19. Tata Consultancy Services
12.1.20. TeleTech Global
12.1.21. Tokara Solutions
12.1.22. Trenkwalder Group AG by Droege Group
12.1.23. Wipro Ltd.
12.1.24. Xerox Corp.
12.1.25. Zoho Corporation
12.2. Key Product Portfolio

13. Appendix
13.1. Discussion Guide
13.2. License & Pricing



List of Figures

FIGURE 1. CRM OUTSOURCING MARKET RESEARCH PROCESS
FIGURE 2. CRM OUTSOURCING MARKET SIZE, 2023 VS 2030
FIGURE 3. CRM OUTSOURCING MARKET SIZE, 2018-2030 (USD MILLION)
FIGURE 4. CRM OUTSOURCING MARKET SIZE, BY REGION, 2023 VS 2030 (%)
FIGURE 5. CRM OUTSOURCING MARKET SIZE, BY REGION, 2023 VS 2024 VS 2030 (USD MILLION)
FIGURE 6. CRM OUTSOURCING MARKET DYNAMICS
FIGURE 7. CRM OUTSOURCING MARKET SIZE, BY TYPE, 2023 VS 2030 (%)
FIGURE 8. CRM OUTSOURCING MARKET SIZE, BY TYPE, 2023 VS 2024 VS 2030 (USD MILLION)
FIGURE 9. CRM OUTSOURCING MARKET SIZE, BY APPLICATION, 2023 VS 2030 (%)
FIGURE 10. CRM OUTSOURCING MARKET SIZE, BY APPLICATION, 2023 VS 2024 VS 2030 (USD MILLION)
FIGURE 11. AMERICAS CRM OUTSOURCING MARKET SIZE, BY COUNTRY, 2023 VS 2030 (%)
FIGURE 12. AMERICAS CRM OUTSOURCING MARKET SIZE, BY COUNTRY, 2023 VS 2024 VS 2030 (USD MILLION)
FIGURE 13. UNITED STATES CRM OUTSOURCING MARKET SIZE, BY STATE, 2023 VS 2030 (%)
FIGURE 14. UNITED STATES CRM OUTSOURCING MARKET SIZE, BY STATE, 2023 VS 2024 VS 2030 (USD MILLION)
FIGURE 15. ASIA-PACIFIC CRM OUTSOURCING MARKET SIZE, BY COUNTRY, 2023 VS 2030 (%)
FIGURE 16. ASIA-PACIFIC CRM OUTSOURCING MARKET SIZE, BY COUNTRY, 2023 VS 2024 VS 2030 (USD MILLION)
FIGURE 17. EUROPE, MIDDLE EAST & AFRICA CRM OUTSOURCING MARKET SIZE, BY COUNTRY, 2023 VS 2030 (%)
FIGURE 18. EUROPE, MIDDLE EAST & AFRICA CRM OUTSOURCING MARKET SIZE, BY COUNTRY, 2023 VS 2024 VS 2030 (USD MILLION)
FIGURE 19. CRM OUTSOURCING MARKET, FPNV POSITIONING MATRIX, 2023
FIGURE 20. CRM OUTSOURCING MARKET SHARE, BY KEY PLAYER, 2023

List of Tables

TABLE 1. CRM OUTSOURCING MARKET SEGMENTATION & COVERAGE
TABLE 2. UNITED STATES DOLLAR EXCHANGE RATE, 2018–2023
TABLE 3. CRM OUTSOURCING MARKET SIZE, 2018-2030 (USD MILLION)
TABLE 4. GLOBAL CRM OUTSOURCING MARKET SIZE, BY REGION, 2018-2030 (USD MILLION)
TABLE 5. CRM OUTSOURCING MARKET SIZE, BY TYPE, 2018-2030 (USD MILLION)
TABLE 6. CRM OUTSOURCING MARKET SIZE, BY ANALYTIC SOLUTIONS, BY REGION, 2018-2030 (USD MILLION)
TABLE 7. CRM OUTSOURCING MARKET SIZE, BY COMMUNICATIONS MANAGEMENT, BY REGION, 2018-2030 (USD MILLION)
TABLE 8. CRM OUTSOURCING MARKET SIZE, BY CUSTOMER SUPPORT & SERVICE, BY REGION, 2018-2030 (USD MILLION)
TABLE 9. CRM OUTSOURCING MARKET SIZE, BY MARKETING AUTOMATION, BY REGION, 2018-2030 (USD MILLION)
TABLE 10. CRM OUTSOURCING MARKET SIZE, BY MULTI-CHANNEL CUSTOMER ENGAGEMENT, BY REGION, 2018-2030 (USD MILLION)
TABLE 11. CRM OUTSOURCING MARKET SIZE, BY SALES FORCE AUTOMATION, BY REGION, 2018-2030 (USD MILLION)
TABLE 12. CRM OUTSOURCING MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
TABLE 13. CRM OUTSOURCING MARKET SIZE, BY BFSI, BY REGION, 2018-2030 (USD MILLION)
TABLE 14. CRM OUTSOURCING MARKET SIZE, BY ENERGY & UTILITIES, BY REGION, 2018-2030 (USD MILLION)
TABLE 15. CRM OUTSOURCING MARKET SIZE, BY GOVERNMENT, BY REGION, 2018-2030 (USD MILLION)
TABLE 16. CRM OUTSOURCING MARKET SIZE, BY HEALTHCARE, BY REGION, 2018-2030 (USD MILLION)
TABLE 17. CRM OUTSOURCING MARKET SIZE, BY HOSPITALITY, BY REGION, 2018-2030 (USD MILLION)
TABLE 18. CRM OUTSOURCING MARKET SIZE, BY MANUFACTURING, BY REGION, 2018-2030 (USD MILLION)
TABLE 19. CRM OUTSOURCING MARKET SIZE, BY RETAIL, BY REGION, 2018-2030 (USD MILLION)
TABLE 20. CRM OUTSOURCING MARKET SIZE, BY TELECOM & IT, BY REGION, 2018-2030 (USD MILLION)
TABLE 21. CRM OUTSOURCING MARKET SIZE, BY TRAVEL & TRANSPORT, BY REGION, 2018-2030 (USD MILLION)
TABLE 22. AMERICAS CRM OUTSOURCING MARKET SIZE, BY TYPE, 2018-2030 (USD MILLION)
TABLE 23. AMERICAS CRM OUTSOURCING MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
TABLE 24. AMERICAS CRM OUTSOURCING MARKET SIZE, BY COUNTRY, 2018-2030 (USD MILLION)
TABLE 25. ARGENTINA CRM OUTSOURCING MARKET SIZE, BY TYPE, 2018-2030 (USD MILLION)
TABLE 26. ARGENTINA CRM OUTSOURCING MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
TABLE 27. BRAZIL CRM OUTSOURCING MARKET SIZE, BY TYPE, 2018-2030 (USD MILLION)
TABLE 28. BRAZIL CRM OUTSOURCING MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
TABLE 29. CANADA CRM OUTSOURCING MARKET SIZE, BY TYPE, 2018-2030 (USD MILLION)
TABLE 30. CANADA CRM OUTSOURCING MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
TABLE 31. MEXICO CRM OUTSOURCING MARKET SIZE, BY TYPE, 2018-2030 (USD MILLION)
TABLE 32. MEXICO CRM OUTSOURCING MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
TABLE 33. UNITED STATES CRM OUTSOURCING MARKET SIZE, BY TYPE, 2018-2030 (USD MILLION)
TABLE 34. UNITED STATES CRM OUTSOURCING MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
TABLE 35. UNITED STATES CRM OUTSOURCING MARKET SIZE, BY STATE, 2018-2030 (USD MILLION)
TABLE 36. ASIA-PACIFIC CRM OUTSOURCING MARKET SIZE, BY TYPE, 2018-2030 (USD MILLION)
TABLE 37. ASIA-PACIFIC CRM OUTSOURCING MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
TABLE 38. ASIA-PACIFIC CRM OUTSOURCING MARKET SIZE, BY COUNTRY, 2018-2030 (USD MILLION)
TABLE 39. AUSTRALIA CRM OUTSOURCING MARKET SIZE, BY TYPE, 2018-2030 (USD MILLION)
TABLE 40. AUSTRALIA CRM OUTSOURCING MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
TABLE 41. CHINA CRM OUTSOURCING MARKET SIZE, BY TYPE, 2018-2030 (USD MILLION)
TABLE 42. CHINA CRM OUTSOURCING MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
TABLE 43. INDIA CRM OUTSOURCING MARKET SIZE, BY TYPE, 2018-2030 (USD MILLION)
TABLE 44. INDIA CRM OUTSOURCING MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
TABLE 45. INDONESIA CRM OUTSOURCING MARKET SIZE, BY TYPE, 2018-2030 (USD MILLION)
TABLE 46. INDONESIA CRM OUTSOURCING MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
TABLE 47. JAPAN CRM OUTSOURCING MARKET SIZE, BY TYPE, 2018-2030 (USD MILLION)
TABLE 48. JAPAN CRM OUTSOURCING MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
TABLE 49. MALAYSIA CRM OUTSOURCING MARKET SIZE, BY TYPE, 2018-2030 (USD MILLION)
TABLE 50. MALAYSIA CRM OUTSOURCING MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
TABLE 51. PHILIPPINES CRM OUTSOURCING MARKET SIZE, BY TYPE, 2018-2030 (USD MILLION)
TABLE 52. PHILIPPINES CRM OUTSOURCING MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
TABLE 53. SINGAPORE CRM OUTSOURCING MARKET SIZE, BY TYPE, 2018-2030 (USD MILLION)
TABLE 54. SINGAPORE CRM OUTSOURCING MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
TABLE 55. SOUTH KOREA CRM OUTSOURCING MARKET SIZE, BY TYPE, 2018-2030 (USD MILLION)
TABLE 56. SOUTH KOREA CRM OUTSOURCING MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
TABLE 57. TAIWAN CRM OUTSOURCING MARKET SIZE, BY TYPE, 2018-2030 (USD MILLION)
TABLE 58. TAIWAN CRM OUTSOURCING MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
TABLE 59. THAILAND CRM OUTSOURCING MARKET SIZE, BY TYPE, 2018-2030 (USD MILLION)
TABLE 60. THAILAND CRM OUTSOURCING MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
TABLE 61. VIETNAM CRM OUTSOURCING MARKET SIZE, BY TYPE, 2018-2030 (USD MILLION)
TABLE 62. VIETNAM CRM OUTSOURCING MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
TABLE 63. EUROPE, MIDDLE EAST & AFRICA CRM OUTSOURCING MARKET SIZE, BY TYPE, 2018-2030 (USD MILLION)
TABLE 64. EUROPE, MIDDLE EAST & AFRICA CRM OUTSOURCING MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
TABLE 65. EUROPE, MIDDLE EAST & AFRICA CRM OUTSOURCING MARKET SIZE, BY COUNTRY, 2018-2030 (USD MILLION)
TABLE 66. DENMARK CRM OUTSOURCING MARKET SIZE, BY TYPE, 2018-2030 (USD MILLION)
TABLE 67. DENMARK CRM OUTSOURCING MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
TABLE 68. EGYPT CRM OUTSOURCING MARKET SIZE, BY TYPE, 2018-2030 (USD MILLION)
TABLE 69. EGYPT CRM OUTSOURCING MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
TABLE 70. FINLAND CRM OUTSOURCING MARKET SIZE, BY TYPE, 2018-2030 (USD MILLION)
TABLE 71. FINLAND CRM OUTSOURCING MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
TABLE 72. FRANCE CRM OUTSOURCING MARKET SIZE, BY TYPE, 2018-2030 (USD MILLION)
TABLE 73. FRANCE CRM OUTSOURCING MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
TABLE 74. GERMANY CRM OUTSOURCING MARKET SIZE, BY TYPE, 2018-2030 (USD MILLION)
TABLE 75. GERMANY CRM OUTSOURCING MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
TABLE 76. ISRAEL CRM OUTSOURCING MARKET SIZE, BY TYPE, 2018-2030 (USD MILLION)
TABLE 77. ISRAEL CRM OUTSOURCING MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
TABLE 78. ITALY CRM OUTSOURCING MARKET SIZE, BY TYPE, 2018-2030 (USD MILLION)
TABLE 79. ITALY CRM OUTSOURCING MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
TABLE 80. NETHERLANDS CRM OUTSOURCING MARKET SIZE, BY TYPE, 2018-2030 (USD MILLION)
TABLE 81. NETHERLANDS CRM OUTSOURCING MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
TABLE 82. NIGERIA CRM OUTSOURCING MARKET SIZE, BY TYPE, 2018-2030 (USD MILLION)
TABLE 83. NIGERIA CRM OUTSOURCING MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
TABLE 84. NORWAY CRM OUTSOURCING MARKET SIZE, BY TYPE, 2018-2030 (USD MILLION)
TABLE 85. NORWAY CRM OUTSOURCING MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
TABLE 86. POLAND CRM OUTSOURCING MARKET SIZE, BY TYPE, 2018-2030 (USD MILLION)
TABLE 87. POLAND CRM OUTSOURCING MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
TABLE 88. QATAR CRM OUTSOURCING MARKET SIZE, BY TYPE, 2018-2030 (USD MILLION)
TABLE 89. QATAR CRM OUTSOURCING MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
TABLE 90. RUSSIA CRM OUTSOURCING MARKET SIZE, BY TYPE, 2018-2030 (USD MILLION)
TABLE 91. RUSSIA CRM OUTSOURCING MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
TABLE 92. SAUDI ARABIA CRM OUTSOURCING MARKET SIZE, BY TYPE, 2018-2030 (USD MILLION)
TABLE 93. SAUDI ARABIA CRM OUTSOURCING MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
TABLE 94. SOUTH AFRICA CRM OUTSOURCING MARKET SIZE, BY TYPE, 2018-2030 (USD MILLION)
TABLE 95. SOUTH AFRICA CRM OUTSOURCING MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
TABLE 96. SPAIN CRM OUTSOURCING MARKET SIZE, BY TYPE, 2018-2030 (USD MILLION)
TABLE 97. SPAIN CRM OUTSOURCING MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
TABLE 98. SWEDEN CRM OUTSOURCING MARKET SIZE, BY TYPE, 2018-2030 (USD MILLION)
TABLE 99. SWEDEN CRM OUTSOURCING MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
TABLE 100. SWITZERLAND CRM OUTSOURCING MARKET SIZE, BY TYPE, 2018-2030 (USD MILLION)
TABLE 101. SWITZERLAND CRM OUTSOURCING MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
TABLE 102. TURKEY CRM OUTSOURCING MARKET SIZE, BY TYPE, 2018-2030 (USD MILLION)
TABLE 103. TURKEY CRM OUTSOURCING MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
TABLE 104. UNITED ARAB EMIRATES CRM OUTSOURCING MARKET SIZE, BY TYPE, 2018-2030 (USD MILLION)
TABLE 105. UNITED ARAB EMIRATES CRM OUTSOURCING MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
TABLE 106. UNITED KINGDOM CRM OUTSOURCING MARKET SIZE, BY TYPE, 2018-2030 (USD MILLION)
TABLE 107. UNITED KINGDOM CRM OUTSOURCING MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
TABLE 108. CRM OUTSOURCING MARKET, FPNV POSITIONING MATRIX, 2023
TABLE 109. CRM OUTSOURCING MARKET SHARE, BY KEY PLAYER, 2023
TABLE 110. CRM OUTSOURCING MARKET LICENSE & PRICING