Call Center Artificial Intelligence Market - Global Industry Size, Share, Trends, Opportunity, and Forecast, 2018-2028F

Table of Content

1. Product Overview
1.1. Market Definition
1.2. Scope of the Market
1.2.1. Markets Covered
1.2.2. Years Considered for Study
1.2.3. Key Market Segmentations
2. Research Methodology
2.1. Objective of the Study
2.2. Baseline Methodology
2.3. Formulation of the Scope
2.4. Assumptions and Limitations
2.5. Sources of Research
2.5.1. Secondary Research
2.5.2. Primary Research
2.6. Approach for the Market Study
2.6.1. The Bottom-Up Approach
2.6.2. The Top-Down Approach
2.7. Methodology Followed for Calculation of Market Size & Market Shares
2.8. Forecasting Methodology
2.8.1. Data Triangulation & Validation
3. Executive Summary
4. Impact of COVID-19 on Global Call Center Artificial Intelligence Market
5. Voice of Customer
6. Global Call Center Artificial Intelligence Market Overview
7. Global Call Center Artificial Intelligence Market Outlook
7.1. Market Size & Forecast
7.1.1. By Value
7.2. Market Share & Forecast
7.2.1. By Component (Solution, Services)
7.2.2. By Application (Predictive Call Routing, Journey Orchestration, Quality Management, Sentiment Analysis, Workforce Management & Advanced Scheduling, Others)
7.2.3. By Deployment (Cloud, On-premises)
7.2.4. By Enterprise Size (Small & Medium Enterprise, Large Enterprise)
7.2.5. By Industry (BFSI, IT & Telecommunication, Healthcare, Retail and E-Commerce, Energy & utilities, Travels & hospitality, Others)
7.2.6. By Channel (Phone, social media, Chat, Email or Text, Website)
7.2.7. By Region (North America, Europe, South America, Middle East & Africa, Asia Pacific)
7.3. By Company (2022)
7.4. Market Map
8. North America Call Center Artificial Intelligence Market Outlook
8.1. Market Size & Forecast
8.1.1. By Value
8.2. Market Share & Forecast
8.2.1. By Component
8.2.2. By Application
8.2.3. By Deployment
8.2.4. By Enterprise Size
8.2.5. By Industry
8.2.6. By Channel
8.2.7. By Country
8.3. North America: Country Analysis
8.3.1. United States Call Center Artificial Intelligence Market Outlook
8.3.1.1. Market Size & Forecast
8.3.1.1.1. By Value
8.3.1.2. Market Share & Forecast
8.3.1.2.1. By Component
8.3.1.2.2. By Application
8.3.1.2.3. By Deployment
8.3.1.2.4. By Enterprise Size
8.3.1.2.5. By Industry
8.3.1.2.6. By Channel
8.3.2. Canada Call Center Artificial Intelligence Market Outlook
8.3.2.1. Market Size & Forecast
8.3.2.1.1. By Value
8.3.2.2. Market Share & Forecast
8.3.2.2.1. By Component
8.3.2.2.2. By Application
8.3.2.2.3. By Deployment
8.3.2.2.4. By Enterprise Size
8.3.2.2.5. By Industry
8.3.2.2.6. By Channel
8.3.3. Mexico Call Center Artificial Intelligence Market Outlook
8.3.3.1. Market Size & Forecast
8.3.3.1.1. By Value
8.3.3.2. Market Share & Forecast
8.3.3.2.1. By Component
8.3.3.2.2. By Application
8.3.3.2.3. By Deployment
8.3.3.2.4. By Enterprise Size
8.3.3.2.5. By Industry
8.3.3.2.6. By Channel
9. Europe Call Center Artificial Intelligence Market Outlook
9.1. Market Size & Forecast
9.1.1. By Value
9.2. Market Share & Forecast
9.2.1. By Component
9.2.2. By Application
9.2.3. By Deployment
9.2.4. By Enterprise Size
9.2.5. By Industry
9.2.6. By Channel
9.2.7. By Country
9.3. Europe: Country Analysis
9.3.1. Germany Call Center Artificial Intelligence Market Outlook
9.3.1.1. Market Size & Forecast
9.3.1.1.1. By Value
9.3.1.2. Market Share & Forecast
9.3.1.2.1. By Component
9.3.1.2.2. By Application
9.3.1.2.3. By Deployment
9.3.1.2.4. By Enterprise Size
9.3.1.2.5. By Industry
9.3.1.2.6. By Channel
9.3.2. France Call Center Artificial Intelligence Market Outlook
9.3.2.1. Market Size & Forecast
9.3.2.1.1. By Value
9.3.2.2. Market Share & Forecast
9.3.2.2.1. By Component
9.3.2.2.2. By Application
9.3.2.2.3. By Deployment
9.3.2.2.4. By Enterprise Size
9.3.2.2.5. By Industry
9.3.2.2.6. By Channel
9.3.3. United Kingdom Call Center Artificial Intelligence Market Outlook
9.3.3.1. Market Size & Forecast
9.3.3.1.1. By Value
9.3.3.2. Market Share & Forecast
9.3.3.2.1. By Component
9.3.3.2.2. By Application
9.3.3.2.3. By Deployment
9.3.3.2.4. By Enterprise Size
9.3.3.2.5. By Industry
9.3.3.2.6. By Channel
9.3.4. Italy Call Center Artificial Intelligence Market Outlook
9.3.4.1. Market Size & Forecast
9.3.4.1.1. By Value
9.3.4.2. Market Share & Forecast
9.3.4.2.1. By Component
9.3.4.2.2. By Application
9.3.4.2.3. By Deployment
9.3.4.2.4. By Enterprise Size
9.3.4.2.5. By Industry
9.3.4.2.6. By Channel
9.3.5. Spain Call Center Artificial Intelligence Market Outlook
9.3.5.1. Market Size & Forecast
9.3.5.1.1. By Value
9.3.5.2. Market Share & Forecast
9.3.5.2.1. By Component
9.3.5.2.2. By Application
9.3.5.2.3. By Deployment
9.3.5.2.4. By Enterprise Size
9.3.5.2.5. By Industry
9.3.5.2.6. By Channel
9.3.6. Belgium Call Center Artificial Intelligence Market Outlook
9.3.6.1. Market Size & Forecast
9.3.6.1.1. By Value
9.3.6.2. Market Share & Forecast
9.3.6.2.1. By Component
9.3.6.2.2. By Application
9.3.6.2.3. By Deployment
9.3.6.2.4. By Enterprise Size
9.3.6.2.5. By Industry
9.3.6.2.6. By Channel
10. South America Call Center Artificial Intelligence Market Outlook
10.1. Market Size & Forecast
10.1.1. By Value
10.2. Market Share & Forecast
10.2.1. By Component
10.2.2. By Application
10.2.3. By Deployment
10.2.4. By Enterprise Size
10.2.5. By Industry
10.2.6. By Channel
10.2.7. By Country
10.3. South America: Country Analysis
10.3.1. Brazil Call Center Artificial Intelligence Market Outlook
10.3.1.1. Market Size & Forecast
10.3.1.1.1. By Value
10.3.1.2. Market Share & Forecast
10.3.1.2.1. By Component
10.3.1.2.2. By Application
10.3.1.2.3. By Deployment
10.3.1.2.4. By Enterprise Size
10.3.1.2.5. By Industry
10.3.1.2.6. By Channel
10.3.2. Colombia Call Center Artificial Intelligence Market Outlook
10.3.2.1. Market Size & Forecast
10.3.2.1.1. By Value
10.3.2.2. Market Share & Forecast
10.3.2.2.1. By Component
10.3.2.2.2. By Application
10.3.2.2.3. By Deployment
10.3.2.2.4. By Enterprise Size
10.3.2.2.5. By Industry
10.3.2.2.6. By Channel
10.3.3. Argentina Call Center Artificial Intelligence Market Outlook
10.3.3.1. Market Size & Forecast
10.3.3.1.1. By Value
10.3.3.2. Market Share & Forecast
10.3.3.2.1. By Component
10.3.3.2.2. By Application
10.3.3.2.3. By Deployment
10.3.3.2.4. By Enterprise Size
10.3.3.2.5. By Industry
10.3.3.2.6. By Channel
10.3.4. Chile Call Center Artificial Intelligence Market Outlook
10.3.4.1. Market Size & Forecast
10.3.4.1.1. By Value
10.3.4.2. Market Share & Forecast
10.3.4.2.1. By Component
10.3.4.2.2. By Application
10.3.4.2.3. By Deployment
10.3.4.2.4. By Enterprise Size
10.3.4.2.5. By Industry
10.3.4.2.6. By Channel
10.3.5. Peru Call Center Artificial Intelligence Market Outlook
10.3.5.1. Market Size & Forecast
10.3.5.1.1. By Value
10.3.5.2. Market Share & Forecast
10.3.5.2.1. By Component
10.3.5.2.2. By Application
10.3.5.2.3. By Deployment
10.3.5.2.4. By Enterprise Size
10.3.5.2.5. By Industry
10.3.5.2.6. By Channel
11. Middle East & Africa Call Center Artificial Intelligence Market Outlook
11.1. Market Size & Forecast
11.1.1. By Value
11.2. Market Share & Forecast
11.2.1. By Component
11.2.2. By Application
11.2.3. By Deployment
11.2.4. By Enterprise Size
11.2.5. By Industry
11.2.6. By Channel
11.2.7. By Country
11.3. Middle East & Africa: Country Analysis
11.3.1. Saudi Arabia Call Center Artificial Intelligence Market Outlook
11.3.1.1. Market Size & Forecast
11.3.1.1.1. By Value
11.3.1.2. Market Share & Forecast
11.3.1.2.1. By Component
11.3.1.2.2. By Application
11.3.1.2.3. By Deployment
11.3.1.2.4. By Enterprise Size
11.3.1.2.5. By Industry
11.3.1.2.6. By Channel
11.3.2. UAE Call Center Artificial Intelligence Market Outlook
11.3.2.1. Market Size & Forecast
11.3.2.1.1. By Value
11.3.2.2. Market Share & Forecast
11.3.2.2.1. By Component
11.3.2.2.2. By Application
11.3.2.2.3. By Deployment
11.3.2.2.4. By Enterprise Size
11.3.2.2.5. By Industry
11.3.2.2.6. By Channel
11.3.3. South Africa Call Center Artificial Intelligence Market Outlook
11.3.3.1. Market Size & Forecast
11.3.3.1.1. By Value
11.3.3.2. Market Share & Forecast
11.3.3.2.1. By Component
11.3.3.2.2. By Application
11.3.3.2.3. By Deployment
11.3.3.2.4. By Enterprise Size
11.3.3.2.5. By Industry
11.3.3.2.6. By Channel
11.3.4. Turkey Call Center Artificial Intelligence Market Outlook
11.3.4.1. Market Size & Forecast
11.3.4.1.1. By Value
11.3.4.2. Market Share & Forecast
11.3.4.2.1. By Component
11.3.4.2.2. By Application
11.3.4.2.3. By Deployment
11.3.4.2.4. By Enterprise Size
11.3.4.2.5. By Industry
11.3.4.2.6. By Channel
11.3.5. Israel Call Center Artificial Intelligence Market Outlook
11.3.5.1. Market Size & Forecast
11.3.5.1.1. By Value
11.3.5.2. Market Share & Forecast
11.3.5.2.1. By Component
11.3.5.2.2. By Application
11.3.5.2.3. By Deployment
11.3.5.2.4. By Enterprise Size
11.3.5.2.5. By Industry
11.3.5.2.6. By Channel
12. Asia Pacific Call Center Artificial Intelligence Market Outlook
12.1. Market Size & Forecast
12.1.1. By Component
12.1.2. By Application
12.1.3. By Deployment
12.1.4. By Enterprise Size
12.1.5. By Industry
12.1.6. By Channel
12.1.7. By Country
12.2. Asia-Pacific: Country Analysis
12.2.1. China Call Center Artificial Intelligence Market Outlook
12.2.1.1. Market Size & Forecast
12.2.1.1.1. By Value
12.2.1.2. Market Share & Forecast
12.2.1.2.1. By Component
12.2.1.2.2. By Application
12.2.1.2.3. By Deployment
12.2.1.2.4. By Enterprise Size
12.2.1.2.5. By Industry
12.2.1.2.6. By Channel
12.2.2. India Call Center Artificial Intelligence Market Outlook
12.2.2.1. Market Size & Forecast
12.2.2.1.1. By Value
12.2.2.2. Market Share & Forecast
12.2.2.2.1. By Component
12.2.2.2.2. By Application
12.2.2.2.3. By Deployment
12.2.2.2.4. By Enterprise Size
12.2.2.2.5. By Industry
12.2.2.2.6. By Channel
12.2.3. Japan Call Center Artificial Intelligence Market Outlook
12.2.3.1. Market Size & Forecast
12.2.3.1.1. By Value
12.2.3.2. Market Share & Forecast
12.2.3.2.1. By Component
12.2.3.2.2. By Application
12.2.3.2.3. By Deployment
12.2.3.2.4. By Enterprise Size
12.2.3.2.5. By Industry
12.2.3.2.6. By Channel
12.2.4. South Korea Call Center Artificial Intelligence Market Outlook
12.2.4.1. Market Size & Forecast
12.2.4.1.1. By Value
12.2.4.2. Market Share & Forecast
12.2.4.2.1. By Component
12.2.4.2.2. By Application
12.2.4.2.3. By Deployment
12.2.4.2.4. By Enterprise Size
12.2.4.2.5. By Industry
12.2.4.2.6. By Channel
12.2.5. Australia Call Center Artificial Intelligence Market Outlook
12.2.5.1. Market Size & Forecast
12.2.5.1.1. By Value
12.2.5.2. Market Share & Forecast
12.2.5.2.1. By Component
12.2.5.2.2. By Application
12.2.5.2.3. By Deployment
12.2.5.2.4. By Enterprise Size
12.2.5.2.5. By Industry
12.2.5.2.6. By Channel
12.2.6. Indonesia Call Center Artificial Intelligence Market Outlook
12.2.6.1. Market Size & Forecast
12.2.6.1.1. By Value
12.2.6.2. Market Share & Forecast
12.2.6.2.1. By Component
12.2.6.2.2. By Application
12.2.6.2.3. By Deployment
12.2.6.2.4. By Enterprise Size
12.2.6.2.5. By Industry
12.2.6.2.6. By Channel
12.2.7. Vietnam Call Center Artificial Intelligence Market Outlook
12.2.7.1. Market Size & Forecast
12.2.7.1.1. By Value
12.2.7.2. Market Share & Forecast
12.2.7.2.1. By Component
12.2.7.2.2. By Application
12.2.7.2.3. By Deployment
12.2.7.2.4. By Enterprise Size
12.2.7.2.5. By Industry
12.2.7.2.6. By Channel
13. Market Dynamics
13.1. Drivers
13.2. Challenges
14. Market Trends and Developments
15. Company Profiles
15.1. IBM Corporation
15.1.1. Business Overview
15.1.2. Key Revenue and Financials
15.1.3. Recent Developments
15.1.4. Key Personnel/Key Contact Person
15.1.5. Key Product/Services Offered
15.2. Google LLC
15.2.1. Business Overview
15.2.2. Key Revenue and Financials
15.2.3. Recent Developments
15.2.4. Key Personnel/Key Contact Person
15.2.5. Key Product/Services Offered
15.3. Microsoft Corporation
15.3.1. Business Overview
15.3.2. Key Revenue and Financials
15.3.3. Recent Developments
15.3.4. Key Personnel/Key Contact Person
15.3.5. Key Product/Services Offered
15.4. Amazon Web Services, Inc.
15.4.1. Business Overview
15.4.2. Key Revenue and Financials
15.4.3. Recent Developments
15.4.4. Key Personnel/Key Contact Person
15.4.5. Key Product/Services Offered
15.5. Nuance Communications, Inc.
15.5.1. Business Overview
15.5.2. Key Revenue and Financials
15.5.3. Recent Developments
15.5.4. Key Personnel/Key Contact Person
15.5.5. Key Product/Services Offered
15.6. Genesys Telecommunications Laboratories, Inc.
15.6.1. Business Overview
15.6.2. Key Revenue and Financials
15.6.3. Recent Developments
15.6.4. Key Personnel/Key Contact Person
15.6.5. Key Product/Services Offered
15.7. Five9, Inc.
15.7.1. Business Overview
15.7.2. Key Revenue and Financials
15.7.3. Recent Developments
15.7.4. Key Personnel/Key Contact Person
15.7.5. Key Product/Services Offered
15.8. NICE Ltd.
15.8.1. Business Overview
15.8.2. Key Revenue and Financials
15.8.3. Recent Developments
15.8.4. Key Personnel/Key Contact Person
15.8.5. Key Product/Services Offered
15.9. Verint Systems Inc.
15.9.1. Business Overview
15.9.2. Key Revenue and Financials
15.9.3. Recent Developments
15.9.4. Key Personnel/Key Contact Person
15.9.5. Key Product/Services Offered
15.10. SAP SE
15.10.1. Business Overview
15.10.2. Key Revenue and Financials
15.10.3. Recent Developments
15.10.4. Key Personnel/Key Contact Person
15.10.5. Key Product/Services Offered
15.11. Oracle Corporation
15.11.1. Business Overview
15.11.2. Key Revenue and Financials
15.11.3. Recent Developments
15.11.4. Key Personnel/Key Contact Person
15.11.5. Key Product/Services Offered
15.12. Avaya Inc.
15.12.1. Business Overview
15.12.2. Key Revenue and Financials
15.12.3. Recent Developments
15.12.4. Key Personnel/Key Contact Person
15.12.5. Key Product/Services Offered
15.13. Cisco Systems, Inc.
15.13.1. Business Overview
15.13.2. Key Revenue and Financials
15.13.3. Recent Developments
15.13.4. Key Personnel/Key Contact Person
15.13.5. Key Product/Services Offered
16. Strategic Recommendations
17. About Us & Disclaimer