Table of Content

1 Preface

2 Scope and Methodology
2.1 Objectives of the Study
2.2 Stakeholders
2.3 Data Sources
2.3.1 Primary Sources
2.3.2 Secondary Sources
2.4 Market Estimation
2.4.1 Bottom-Up Approach
2.4.2 Top-Down Approach
2.5 Forecasting Methodology

3 Executive Summary

4 Introduction
4.1 Overview
4.2 Key Industry Trends

5 Global Chatbot Market
5.1 Market Overview
5.2 Market Performance
5.3 Impact of COVID-19
5.4 Market Forecast

6 Market Breakup by Type
6.1 Standalone
6.1.1 Market Trends
6.1.2 Market Forecast
6.2 Web-based
6.2.1 Market Trends
6.2.2 Market Forecast
6.3 Messenger-based/Third party
6.3.1 Market Trends
6.3.2 Market Forecast

7 Market Breakup by Product
7.1 Artificial Intelligence
7.1.1 Market Trends
7.1.2 Market Forecast
7.2 Marketing
7.2.1 Market Trends
7.2.2 Market Forecast
7.3 Human Intelligence
7.3.1 Market Trends
7.3.2 Market Forecast

8 Market Breakup by Application
8.1 Bots for Service
8.1.1 Market Trends
8.1.2 Market Forecast
8.2 Bots for Social Media
8.2.1 Market Trends
8.2.2 Market Forecast
8.3 Bots for Payments/Order Processing
8.3.1 Market Trends
8.3.2 Market Forecast
8.4 Bots for Marketing
8.4.1 Market Trends
8.4.2 Market Forecast
8.5 Others
8.5.1 Market Trends
8.5.2 Market Forecast

9 Market Breakup by Organization Size
9.1 Small Enterprises
9.1.1 Market Trends
9.1.2 Market Forecast
9.2 Medium Enterprises
9.2.1 Market Trends
9.2.2 Market Forecast
9.3 Large Enterprises
9.3.1 Market Trends
9.3.2 Market Forecast

10 Market Breakup by Vertical
10.1 Healthcare
10.1.1 Market Trends
10.1.2 Market Forecast
10.2 Retail
10.2.1 Market Trends
10.2.2 Market Forecast
10.3 Banking, Financial Services, and Insurance
10.3.1 Market Trends
10.3.2 Market Forecast
10.4 Media and Entertainment
10.4.1 Market Trends
10.4.2 Market Forecast
10.5 Travel and Tourism
10.5.1 Market Trends
10.5.2 Market Forecast
10.6 E-commerce
10.6.1 Market Trends
10.6.2 Market Forecast
10.7 Others
10.7.1 Market Trends
10.7.2 Market Forecast

11 Market Breakup by Region
11.1 North America
11.1.1 United States
11.1.1.1 Market Trends
11.1.1.2 Market Forecast
11.1.2 Canada
11.1.2.1 Market Trends
11.1.2.2 Market Forecast
11.2 Asia-Pacific
11.2.1 China
11.2.1.1 Market Trends
11.2.1.2 Market Forecast
11.2.2 Japan
11.2.2.1 Market Trends
11.2.2.2 Market Forecast
11.2.3 India
11.2.3.1 Market Trends
11.2.3.2 Market Forecast
11.2.4 South Korea
11.2.4.1 Market Trends
11.2.4.2 Market Forecast
11.2.5 Australia
11.2.5.1 Market Trends
11.2.5.2 Market Forecast
11.2.6 Indonesia
11.2.6.1 Market Trends
11.2.6.2 Market Forecast
11.2.7 Others
11.2.7.1 Market Trends
11.2.7.2 Market Forecast
11.3 Europe
11.3.1 Germany
11.3.1.1 Market Trends
11.3.1.2 Market Forecast
11.3.2 France
11.3.2.1 Market Trends
11.3.2.2 Market Forecast
11.3.3 United Kingdom
11.3.3.1 Market Trends
11.3.3.2 Market Forecast
11.3.4 Italy
11.3.4.1 Market Trends
11.3.4.2 Market Forecast
11.3.5 Spain
11.3.5.1 Market Trends
11.3.5.2 Market Forecast
11.3.6 Russia
11.3.6.1 Market Trends
11.3.6.2 Market Forecast
11.3.7 Others
11.3.7.1 Market Trends
11.3.7.2 Market Forecast
11.4 Latin America
11.4.1 Brazil
11.4.1.1 Market Trends
11.4.1.2 Market Forecast
11.4.2 Mexico
11.4.2.1 Market Trends
11.4.2.2 Market Forecast
11.4.3 Others
11.4.3.1 Market Trends
11.4.3.2 Market Forecast
11.5 Middle East and Africa
11.5.1 Market Trends
11.5.2 Market Breakup by Country
11.5.3 Market Forecast

12 SWOT Analysis
12.1 Overview
12.2 Strengths
12.3 Weaknesses
12.4 Opportunities
12.5 Threats

13 Value Chain Analysis

14 Porters Five Forces Analysis
14.1 Overview
14.2 Bargaining Power of Buyers
14.3 Bargaining Power of Suppliers
14.4 Degree of Competition
14.5 Threat of New Entrants
14.6 Threat of Substitutes

15 Price Analysis

16 Competitive Landscape
16.1 Market Structure
16.2 Key Players
16.3 Profiles of Key Players
16.3.1 [24]7.ai Inc.
16.3.1.1 Company Overview
16.3.1.2 Product Portfolio
16.3.2 Acuvate Software Pvt. Ltd.
16.3.2.1 Company Overview
16.3.2.2 Product Portfolio
16.3.3 Aivo
16.3.3.1 Company Overview
16.3.3.2 Product Portfolio
16.3.4 Artificial Solutions International AB
16.3.4.1 Company Overview
16.3.4.2 Product Portfolio
16.3.4.3 Financials
16.3.5 Creative Virtual Ltd.
16.3.5.1 Company Overview
16.3.5.2 Product Portfolio
16.3.6 eGain Corporation
16.3.6.1 Company Overview
16.3.6.2 Product Portfolio
16.3.6.3 Financials
16.3.7 International Business Machines Corporation
16.3.7.1 Company Overview
16.3.7.2 Product Portfolio
16.3.7.3 Financials
16.3.7.4 SWOT Analysis
16.3.8 Inbenta Holdings Inc.
16.3.8.1 Company Overview
16.3.8.2 Product Portfolio
16.3.9 Kore.ai Inc.
16.3.9.1 Company Overview
16.3.9.2 Product Portfolio
16.3.10 LiveChat Inc.
16.3.10.1 Company Overview
16.3.10.2 Product Portfolio
16.3.10.3 Financials
16.3.11 Nuance Communications Inc.
16.3.11.1 Company Overview
16.3.11.2 Product Portfolio
16.3.11.3 Financials
16.3.11.4 SWOT Analysis
16.3.12 Verint Systems Inc.
16.3.12.1 Company Overview
16.3.12.2 Product Portfolio
16.3.12.3 Financials
16.3.12.4 SWOT Analysis



List of Figures

Figure 1: Global: Chatbot Market: Major Drivers and Challenges
Figure 2: Global: Chatbot Market: Sales Value (in Billion US$), 2017-2022
Figure 3: Global: Chatbot Market Forecast: Sales Value (in Billion US$), 2023-2028
Figure 4: Global: Chatbot Market: Breakup by Type (in %), 2022
Figure 5: Global: Chatbot Market: Breakup by Product (in %), 2022
Figure 6: Global: Chatbot Market: Breakup by Application (in %), 2022
Figure 7: Global: Chatbot Market: Breakup by Organization Size (in %), 2022
Figure 8: Global: Chatbot Market: Breakup by Vertical (in %), 2022
Figure 9: Global: Chatbot Market: Breakup by Region (in %), 2022
Figure 10: Global: Chatbot (Standalone) Market: Sales Value (in Million US$), 2017 & 2022
Figure 11: Global: Chatbot (Standalone) Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 12: Global: Chatbot (Web-based) Market: Sales Value (in Million US$), 2017 & 2022
Figure 13: Global: Chatbot (Web-based) Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 14: Global: Chatbot (Messenger-based/Third party) Market: Sales Value (in Million US$), 2017 & 2022
Figure 15: Global: Chatbot (Messenger-based/Third party) Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 16: Global: Chatbot (Artificial Intelligence) Market: Sales Value (in Million US$), 2017 & 2022
Figure 17: Global: Chatbot (Artificial Intelligence) Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 18: Global: Chatbot (Marketing) Market: Sales Value (in Million US$), 2017 & 2022
Figure 19: Global: Chatbot (Marketing) Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 20: Global: Chatbot (Human Intelligence) Market: Sales Value (in Million US$), 2017 & 2022
Figure 21: Global: Chatbot (Human Intelligence) Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 22: Global: Chatbot (Bots for Service) Market: Sales Value (in Million US$), 2017 & 2022
Figure 23: Global: Chatbot (Bots for Service) Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 24: Global: Chatbot (Bots for Social Media) Market: Sales Value (in Million US$), 2017 & 2022
Figure 25: Global: Chatbot (Bots for Social Media) Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 26: Global: Chatbot (Bots for Payments/Order Processing) Market: Sales Value (in Million US$), 2017 & 2022
Figure 27: Global: Chatbot (Bots for Payments/Order Processing) Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 28: Global: Chatbot (Bots for Marketing) Market: Sales Value (in Million US$), 2017 & 2022
Figure 29: Global: Chatbot (Bots for Marketing) Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 30: Global: Chatbot (Other Applications) Market: Sales Value (in Million US$), 2017 & 2022
Figure 31: Global: Chatbot (Other Applications) Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 32: Global: Chatbot (Small Enterprises) Market: Sales Value (in Million US$), 2017 & 2022
Figure 33: Global: Chatbot (Small Enterprises) Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 34: Global: Chatbot (Medium Enterprises) Market: Sales Value (in Million US$), 2017 & 2022
Figure 35: Global: Chatbot (Medium Enterprises) Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 36: Global: Chatbot (Large Enterprises) Market: Sales Value (in Million US$), 2017 & 2022
Figure 37: Global: Chatbot (Large Enterprises) Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 38: Global: Chatbot (Healthcare) Market: Sales Value (in Million US$), 2017 & 2022
Figure 39: Global: Chatbot (Healthcare) Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 40: Global: Chatbot (Retail) Market: Sales Value (in Million US$), 2017 & 2022
Figure 41: Global: Chatbot (Retail) Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 42: Global: Chatbot (Banking, Financial Services, and Insurance) Market: Sales Value (in Million US$), 2017 & 2022
Figure 43: Global: Chatbot (Banking, Financial Services, and Insurance) Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 44: Global: Chatbot (Media and Entertainment) Market: Sales Value (in Million US$), 2017 & 2022
Figure 45: Global: Chatbot (Media and Entertainment) Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 46: Global: Chatbot (Travel and Tourism) Market: Sales Value (in Million US$), 2017 & 2022
Figure 47: Global: Chatbot (Travel and Tourism) Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 48: Global: Chatbot (E-commerce) Market: Sales Value (in Million US$), 2017 & 2022
Figure 49: Global: Chatbot (E-commerce) Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 50: Global: Chatbot (Other Verticals) Market: Sales Value (in Million US$), 2017 & 2022
Figure 51: Global: Chatbot (Other Verticals) Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 52: North America: Chatbot Market: Sales Value (in Million US$), 2017 & 2022
Figure 53: North America: Chatbot Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 54: United States: Chatbot Market: Sales Value (in Million US$), 2017 & 2022
Figure 55: United States: Chatbot Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 56: Canada: Chatbot Market: Sales Value (in Million US$), 2017 & 2022
Figure 57: Canada: Chatbot Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 58: Asia-Pacific: Chatbot Market: Sales Value (in Million US$), 2017 & 2022
Figure 59: Asia-Pacific: Chatbot Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 60: China: Chatbot Market: Sales Value (in Million US$), 2017 & 2022
Figure 61: China: Chatbot Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 62: Japan: Chatbot Market: Sales Value (in Million US$), 2017 & 2022
Figure 63: Japan: Chatbot Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 64: India: Chatbot Market: Sales Value (in Million US$), 2017 & 2022
Figure 65: India: Chatbot Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 66: South Korea: Chatbot Market: Sales Value (in Million US$), 2017 & 2022
Figure 67: South Korea: Chatbot Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 68: Australia: Chatbot Market: Sales Value (in Million US$), 2017 & 2022
Figure 69: Australia: Chatbot Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 70: Indonesia: Chatbot Market: Sales Value (in Million US$), 2017 & 2022
Figure 71: Indonesia: Chatbot Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 72: Others: Chatbot Market: Sales Value (in Million US$), 2017 & 2022
Figure 73: Others: Chatbot Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 74: Europe: Chatbot Market: Sales Value (in Million US$), 2017 & 2022
Figure 75: Europe: Chatbot Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 76: Germany: Chatbot Market: Sales Value (in Million US$), 2017 & 2022
Figure 77: Germany: Chatbot Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 78: France: Chatbot Market: Sales Value (in Million US$), 2017 & 2022
Figure 79: France: Chatbot Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 80: United Kingdom: Chatbot Market: Sales Value (in Million US$), 2017 & 2022
Figure 81: United Kingdom: Chatbot Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 82: Italy: Chatbot Market: Sales Value (in Million US$), 2017 & 2022
Figure 83: Italy: Chatbot Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 84: Spain: Chatbot Market: Sales Value (in Million US$), 2017 & 2022
Figure 85: Spain: Chatbot Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 86: Russia: Chatbot Market: Sales Value (in Million US$), 2017 & 2022
Figure 87: Russia: Chatbot Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 88: Others: Chatbot Market: Sales Value (in Million US$), 2017 & 2022
Figure 89: Others: Chatbot Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 90: Latin America: Chatbot Market: Sales Value (in Million US$), 2017 & 2022
Figure 91: Latin America: Chatbot Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 92: Brazil: Chatbot Market: Sales Value (in Million US$), 2017 & 2022
Figure 93: Brazil: Chatbot Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 94: Mexico: Chatbot Market: Sales Value (in Million US$), 2017 & 2022
Figure 95: Mexico: Chatbot Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 96: Others: Chatbot Market: Sales Value (in Million US$), 2017 & 2022
Figure 97: Others: Chatbot Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 98: Middle East and Africa: Chatbot Market: Sales Value (in Million US$), 2017 & 2022
Figure 99: Middle East and Africa: Chatbot Market: Breakup by Country (in %), 2022
Figure 100: Middle East and Africa: Chatbot Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 101: Global: Chatbot Industry: SWOT Analysis
Figure 102: Global: Chatbot Industry: Value Chain Analysis
Figure 103: Global: Chatbot Industry: Porter’s Five Forces Analysis

List of Tables

Table 1: Global: Chatbot Market: Key Industry Highlights, 2022 and 2028
Table 2: Global: Chatbot Market Forecast: Breakup by Type (in Million US$), 2023-2028
Table 3: Global: Chatbot Market Forecast: Breakup by Product (in Million US$), 2023-2028
Table 4: Global: Chatbot Market Forecast: Breakup by Application (in Million US$), 2023-2028
Table 5: Global: Chatbot Market Forecast: Breakup by Organization Size (in Million US$), 2023-2028
Table 6: Global: Chatbot Market Forecast: Breakup by Vertical (in Million US$), 2023-2028
Table 7: Global: Chatbot Market Forecast: Breakup by Region (in Million US$), 2023-2028
Table 8: Global: Chatbot Market: Competitive Structure
Table 9: Global: Chatbot Market: Key Players