Table of Content



1 Introduction
1.1. What is this report about?
1.2. Who is the target reader?
1.3. How to use this report
1.4. Definitions

2 Top 5 Emerging Countries BPO Services
2.1. Industry Outlook

3 BPO Services in South Africa
3.1. Market Overview
3.2. Market Data
3.3. Market Segmentation
3.4. Market outlook
3.5. Five forces analysis

4 Macroeconomic Indicators
4.1. Country data

5 BPO Services in Brazil
5.1. Market Overview
5.2. Market Data
5.3. Market Segmentation
5.4. Market outlook
5.5. Five forces analysis

6 Macroeconomic Indicators
6.1. Country data

7 BPO Services in China
7.1. Market Overview
7.2. Market Data
7.3. Market Segmentation
7.4. Market outlook
7.5. Five forces analysis

8 Macroeconomic Indicators
8.1. Country data

9 BPO Services in India
9.1. Market Overview
9.2. Market Data
9.3. Market Segmentation
9.4. Market outlook
9.5. Five forces analysis

10 Macroeconomic Indicators
10.1. Country data

11 BPO Services in Mexico
11.1. Market Overview
11.2. Market Data
11.3. Market Segmentation
11.4. Market outlook
11.5. Five forces analysis

12 Macroeconomic Indicators
12.1. Country data

13 Company Profiles
13.1. Wipro Ltd
13.2. TMF Group B.V.
13.3. HCL Technologies Limited
13.4. ISS AS
13.5. Infosys Limited
13.6. Capgemini SE
13.7. Genpact Ltd
13.8. TD SYNNEX Corporation

14 Appendix
14.1. Methodology
14.2. About MarketLine



List of Figures

List of Figures
Figure 1: Top 5 emerging countries bpo services industry, revenue ($m), 2018-27
Figure 2: Top 5 emerging countries bpo services industry, revenue ($m), 2018-22
Figure 3: Top 5 emerging countries bpo services industry forecast, revenue ($m), 2022-27
Figure 4: South Africa BPO services market value: $ million, 2017-22
Figure 5: South Africa BPO services market category segmentation: $ million, 2017-2022
Figure 6: South Africa BPO services market geography segmentation: % share, by value, 2022
Figure 7: South Africa BPO services market value forecast: $ million, 2022-27
Figure 8: Forces driving competition in the BPO services market in South Africa, 2022
Figure 9: Drivers of buyer power in the BPO services market in South Africa, 2022
Figure 10: Drivers of supplier power in the BPO services market in South Africa, 2022
Figure 11: Factors influencing the likelihood of new entrants in the BPO services market in South Africa, 2022
Figure 12: Factors influencing the threat of substitutes in the BPO services market in South Africa, 2022
Figure 13: Drivers of degree of rivalry in the BPO services market in South Africa, 2022
Figure 14: Brazil BPO services market value: $ million, 2017-22
Figure 15: Brazil BPO services market category segmentation: $ million, 2017-2022
Figure 16: Brazil BPO services market geography segmentation: % share, by value, 2022
Figure 17: Brazil BPO services market value forecast: $ million, 2022-27
Figure 18: Forces driving competition in the BPO services market in Brazil, 2022
Figure 19: Drivers of buyer power in the BPO services market in Brazil, 2022
Figure 20: Drivers of supplier power in the BPO services market in Brazil, 2022
Figure 21: Factors influencing the likelihood of new entrants in the BPO services market in Brazil, 2022
Figure 22: Factors influencing the threat of substitutes in the BPO services market in Brazil, 2022
Figure 23: Drivers of degree of rivalry in the BPO services market in Brazil, 2022
Figure 24: China BPO services market value: $ million, 2017-22
Figure 25: China BPO services market category segmentation: $ million, 2017-2022
Figure 26: China BPO services market geography segmentation: % share, by value, 2022
Figure 27: China BPO services market value forecast: $ million, 2022-27
Figure 28: Forces driving competition in the BPO services market in China, 2022
Figure 29: Drivers of buyer power in the BPO services market in China, 2022
Figure 30: Drivers of supplier power in the BPO services market in China, 2022
Figure 31: Factors influencing the likelihood of new entrants in the BPO services market in China, 2022
Figure 32: Factors influencing the threat of substitutes in the BPO services market in China, 2022
Figure 33: Drivers of degree of rivalry in the BPO services market in China, 2022
Figure 34: India BPO services market value: $ million, 2017-22
Figure 35: India BPO services market category segmentation: $ million, 2017-2022
Figure 36: India BPO services market geography segmentation: % share, by value, 2022
Figure 37: India BPO services market value forecast: $ million, 2022-27
Figure 38: Forces driving competition in the BPO services market in India, 2022
Figure 39: Drivers of buyer power in the BPO services market in India, 2022
Figure 40: Drivers of supplier power in the BPO services market in India, 2022
Figure 41: Factors influencing the likelihood of new entrants in the BPO services market in India, 2022
Figure 42: Factors influencing the threat of substitutes in the BPO services market in India, 2022
Figure 43: Drivers of degree of rivalry in the BPO services market in India, 2022
Figure 44: Mexico BPO services market value: $ million, 2017-22
Figure 45: Mexico BPO services market category segmentation: $ million, 2017-2022
Figure 46: Mexico BPO services market geography segmentation: % share, by value, 2022
Figure 47: Mexico BPO services market value forecast: $ million, 2022-27
Figure 48: Forces driving competition in the BPO services market in Mexico, 2022
Figure 49: Drivers of buyer power in the BPO services market in Mexico, 2022
Figure 50: Drivers of supplier power in the BPO services market in Mexico, 2022
Figure 51: Factors influencing the likelihood of new entrants in the BPO services market in Mexico, 2022
Figure 52: Factors influencing the threat of substitutes in the BPO services market in Mexico, 2022
Figure 53: Drivers of degree of rivalry in the BPO services market in Mexico, 2022

List of Tables

List of Tables
Table 1: Top 5 emerging countries bpo services industry, revenue ($m), 2018-27
Table 2: Top 5 emerging countries bpo services industry, revenue ($m), 2018-22
Table 3: Top 5 emerging countries bpo services industry forecast, revenue ($m), 2022-27
Table 4: South Africa BPO services market value: $ million, 2017-22
Table 5: South Africa BPO services market category segmentation: % share, by value, 2017-2022
Table 6: South Africa BPO services market category segmentation: $ million, 2017-2022
Table 7: South Africa BPO services market geography segmentation: $ million, 2022
Table 8: South Africa BPO services market value forecast: $ million, 2022-27
Table 9: South Africa size of population (million), 2018-22
Table 10: South Africa gdp (constant 2005 prices, $ billion), 2018-22
Table 11: South Africa gdp (current prices, $ billion), 2018-22
Table 12: South Africa inflation, 2018-22
Table 13: South Africa consumer price index (absolute), 2018-22
Table 14: South Africa exchange rate, 2018-22
Table 15: Brazil BPO services market value: $ million, 2017-22
Table 16: Brazil BPO services market category segmentation: % share, by value, 2017-2022
Table 17: Brazil BPO services market category segmentation: $ million, 2017-2022
Table 18: Brazil BPO services market geography segmentation: $ million, 2022
Table 19: Brazil BPO services market value forecast: $ million, 2022-27
Table 20: Brazil size of population (million), 2018-22
Table 21: Brazil gdp (constant 2005 prices, $ billion), 2018-22
Table 22: Brazil gdp (current prices, $ billion), 2018-22
Table 23: Brazil inflation, 2018-22
Table 24: Brazil consumer price index (absolute), 2018-22
Table 25: Brazil exchange rate, 2018-22
Table 26: China BPO services market value: $ million, 2017-22
Table 27: China BPO services market category segmentation: % share, by value, 2017-2022
Table 28: China BPO services market category segmentation: $ million, 2017-2022
Table 29: China BPO services market geography segmentation: $ million, 2022
Table 30: China BPO services market value forecast: $ million, 2022-27
Table 31: China size of population (million), 2018-22
Table 32: China gdp (constant 2005 prices, $ billion), 2018-22
Table 33: China gdp (current prices, $ billion), 2018-22
Table 34: China inflation, 2018-22
Table 35: China consumer price index (absolute), 2018-22
Table 36: China exchange rate, 2018-22
Table 37: India BPO services market value: $ million, 2017-22
Table 38: India BPO services market category segmentation: % share, by value, 2017-2022
Table 39: India BPO services market category segmentation: $ million, 2017-2022
Table 40: India BPO services market geography segmentation: $ million, 2022
Table 41: India BPO services market value forecast: $ million, 2022-27
Table 42: India size of population (million), 2018-22
Table 43: India gdp (constant 2005 prices, $ billion), 2018-22
Table 44: India gdp (current prices, $ billion), 2018-22
Table 45: India inflation, 2018-22
Table 46: India consumer price index (absolute), 2018-22
Table 47: India exchange rate, 2018-22
Table 48: Mexico BPO services market value: $ million, 2017-22
Table 49: Mexico BPO services market category segmentation: % share, by value, 2017-2022
Table 50: Mexico BPO services market category segmentation: $ million, 2017-2022
Table 51: Mexico BPO services market geography segmentation: $ million, 2022
Table 52: Mexico BPO services market value forecast: $ million, 2022-27
Table 53: Mexico size of population (million), 2018-22
Table 54: Mexico gdp (constant 2005 prices, $ billion), 2018-22
Table 55: Mexico gdp (current prices, $ billion), 2018-22
Table 56: Mexico inflation, 2018-22
Table 57: Mexico consumer price index (absolute), 2018-22
Table 58: Mexico exchange rate, 2018-22
Table 59: Wipro Ltd: key facts
Table 60: Wipro Ltd: Annual Financial Ratios
Table 61: Wipro Ltd: Key Employees
Table 62: Wipro Ltd: Key Employees Continued
Table 63: TMF Group B.V.: key facts
Table 64: TMF Group B.V.: Key Employees
Table 65: HCL Technologies Limited: key facts
Table 66: HCL Technologies Limited: Annual Financial Ratios
Table 67: HCL Technologies Limited: Key Employees
Table 68: HCL Technologies Limited: Key Employees Continued
Table 69: ISS AS: key facts
Table 70: ISS AS: Annual Financial Ratios
Table 71: ISS AS: Key Employees
Table 72: Infosys Limited: key facts
Table 73: Infosys Limited: Annual Financial Ratios
Table 74: Infosys Limited: Key Employees
Table 75: Infosys Limited: Key Employees Continued
Table 76: Capgemini SE: key facts
Table 77: Capgemini SE: Annual Financial Ratios
Table 78: Capgemini SE: Key Employees
Table 79: Capgemini SE: Key Employees Continued
Table 80: Genpact Ltd: key facts
Table 81: Genpact Ltd: Annual Financial Ratios
Table 82: Genpact Ltd: Key Employees
Table 83: TD SYNNEX Corporation: key facts
Table 84: TD SYNNEX Corporation: Annual Financial Ratios
Table 85: TD SYNNEX Corporation: Key Employees
Table 86: TD SYNNEX Corporation: Key Employees Continued