Table of Content

1. Market Definition & Scope
1.1. Market Definition
1.2. Currency and Limitations
1.2.1. Currency
1.2.2. Limitations

2. Research Methodology
2.1. Research Approach
2.2. Process of Data Collection and Validation
2.2.1. Secondary Research
2.2.2. Primary Research/Interviews with Key Opinion Leaders of the Industry
2.3. Market Sizing and Forecast
2.3.1. Market Size Estimation Approach
2.3.2. Growth Forecast Approach
2.4. Assumptions For the Study

3. Executive Summary
3.1. Market Analysis, By Offering
3.2. Market Analysis, By Application
3.3. Market Analysis, By Organization Size
3.4. Market Analysis, By Deployment Mode
3.5. Market Analysis, By Sector
3.6. Market Analysis, By Geography
3.7. Competitive Analysis

4. Market Insights
4.1. Overview
4.2. Factors Affecting Market Growth
4.2.1. The Need for Improved Customer Experience and Operational Performance Driving the Demand for Conversational Ai Solutions Among Call Centers
4.2.2. Increasing Deployment of Voice-Enabled Devices Boosting the Utilization of Conversational AI Solutions
4.2.3. Lack of Accuracy In Recognizing Regional Accents and Dialects Limiting the Adoption of Conversational AI Solutions
4.2.4. Low Awareness About Conversational AI Solutions Restraining Market Growth
4.2.5. Growing Use of Voice Assistants In the Healthcare Industry Creating Opportunities for Implementing Conversational AI Solutions
4.2.6. Need to Optimize Sales & Marketing Management Driving the Adoption of Conversational AI Solutions
4.2.7. Data Privacy & Security Concerns Hampering the Adoption of Conversational AI Solutions
4.3. Trends
4.3.1. AI Chatbots with High Emotional Intelligence
4.3.2. The Rise of Voice-Enabled Assistants
4.4. Case Studies
4.4.1. Case Study A
4.4.2. Case Study B
4.4.3. Case Study C

5. Conversational AI Market Assessment?By Offering
5.1. Overview
5.2. Solutions
5.2.1. Chatbots
5.2.2. Intelligent Virtual Assistant
5.2.3. Speech Recognition Solutions
5.2.4. Other Conversational AI Solutions
5.3. Services
5.3.1. Professional Services
5.3.2. Managed Services

6. Conversational AI Market Assessment?By Application
6.1. Overview
6.2. Customer Service
6.3. Information Technology Service Management
6.4. Sales and Marketing Management
6.5. Finance and Accounting
6.6. Operations and Supply Chain Management
6.7. Human Resource Management
6.8. Other Applications

7. Conversational AI Market Assessment?By Organization Size
7.1. Overview
7.2. Large Enterprises
7.3. Small & Medium-Sized Enterprises

8. Conversational AI Market Assessment?By Deployment Mode
8.1. Overview
8.2. Cloud-based Deployment
8.3. On-premise Deployment

9. Conversational AI Market Assessment?By Sector
9.1. Overview
9.2. IT & Telecommunications
9.3. BFSI
9.4. Retail & E-commerce
9.5. Healthcare & Life Sciences
9.6. Government & Public Sector
9.7. Travel & Hospitality
9.8. Manufacturing
9.9. Media & Entertainment
9.10. Education
9.11. Energy & Utilities
9.12. Other Sectors

10. Conversational AI Market Assessment?By Geography
10.1. Overview
10.2. North America
10.2.1. U.S.
10.2.2. Canada
10.3. Asia-Pacific
10.3.1. China
10.3.2. Japan
10.3.3. India
10.3.4. South Korea
10.3.5. Singapore
10.3.6. Rest of Asia-Pacific
10.4. Europe
10.4.1. Germany
10.4.2. U.K.
10.4.3. France
10.4.4. Italy
10.4.5. Spain
10.4.6. Netherlands
10.4.7. Rest of Europe
10.5. Latin America
10.5.1. Brazil
10.5.2. Mexico
10.5.3. Rest of Latin America
10.6. Middle East & Africa
10.6.1. UAE
10.6.2. Israel
10.6.3. Rest of the Middle East & Africa

11. Competition Analysis
11.1. Overview
11.2. Key Growth Strategies
11.3. Competitive Dashboard
11.3.1. Industry Leaders
11.3.2. Differentiators
11.3.3. Vanguards
11.3.4. Emerging Companies
11.4. Market Share Analysis
11.4.1. International Business Machine Corporation (U.S.)
11.4.2. Google LLC (U.S.)
11.4.3. Amazon Web Services, Inc. (A Subsidiary of Amazon.Com, Inc.) (U.S.)
11.4.4. Microsoft Corporation (U.S.)
11.4.5. Oracle Corporation (U.S.)

12. Company Profiles
12.1. Google LLC (A Subsidiary of Alphabet, Inc.)
12.1.1. Company Overview
12.1.2. Financial Overview
12.1.3. Product Portfolio
12.1.4. Strategic Developments
12.1.5. SWOT Analysis
12.2. Amazon Web Services, Inc. (A Subsidiary of Amazon.Com, Inc.)
12.2.1. Company Overview
12.2.2. Financial Overview
12.2.3. Product Portfolio
12.2.4. Strategic Developments
12.2.5. SWOT Analysis
12.3. Microsoft Corporation
12.3.1. Company Overview
12.3.2. Financial Overview
12.3.3. Product Portfolio
12.3.4. Strategic Developments
12.3.5. SWOT Analysis
12.4. Oracle Corporation
12.4.1. Company Overview
12.4.2. Financial Overview
12.4.3. Product Portfolio
12.4.4. Strategic Developments
12.4.5. SWOT Analysis
12.5. International Business Machine Corporation
12.5.1. Company Overview
12.5.2. Financial Overview
12.5.3. Product Portfolio
12.5.4. Strategic Developments
12.5.5. SWOT Analysis
12.6. Verint Systems Inc.
12.6.1. Company Overview
12.6.2. Financial Overview
12.6.3. Product Portfolio
12.6.4. Strategic Developments
12.7. NVIDIA Corporation
12.7.1. Company Overview
12.7.2. Financial Overview
12.7.3. Product Portfolio
12.7.4. Strategic Developments
12.8. Baidu, Inc.
12.8.1. Company Overview
12.8.2. Financial Overview
12.8.3. Product Portfolio
12.8.4. Strategic Developments
12.9. SAP SE
12.9.1. Company Overview
12.9.2. Financial Overview
12.9.3. Product Portfolio
12.10. AT&T Inc.
12.10.1. Company Overview
12.10.2. Financial Overview
12.10.3. Product Portfolio
12.10.4. Strategic Developments
12.11. Conversica, Inc.
12.11.1. Company Overview
12.11.2. Product Portfolio
12.11.3. Strategic Developments
12.12. Assemblyai, Inc.
12.12.1. Company Overview
12.12.2. Product Portfolio
12.13. Kore.ai Inc.
12.13.1. Company Overview
12.13.2. Product Portfolio
12.13.3. Strategic Developments
12.14. OpenAI OpCo, LLC
12.14.1. Company Overview
12.14.2. Product Portfolio
12.14.3. Strategic Developments
12.15. DRUID S.A.
12.15.1. Company Overview
12.15.2. Product Portfolio
12.15.3. Strategic Developments

13. Appendix
13.1. Available Customization
13.2. Related Reports



List of Figures

List of Figures
Figure 1 Market Ecosystem
Figure 2 Key Stakeholders
Figure 3 Research Process
Figure 4 Secondary Sources Referenced for this Study
Figure 5 Primary Research Techniques
Figure 6 Key Executives Interviewed
Figure 7 Breakdown of Primary Interviews (Supply Side & Demand Side)
Figure 8 Market Sizing and Growth Forecast Approach
Figure 9 Key Insights
Figure 10 In 2023, the Solutions Segment is Expected to Dominate the Market
Figure 11 In 2023, the Customer Service Segment is Expected to Dominate the Market
Figure 12 In 2023, the Large Enterprises Segment is Expected to Dominate the Market
Figure 13 In 2023, the Cloud-based Deployment Segment is Expected to Dominate the Market
Figure 14 In 2023, the IT & Telecommunications Segment is Expected to Dominate the Market
Figure 15 Geographic Snapshot: Global Conversational AI Market (Market Share & CAGR)
Figure 16 Impact Analysis of Market Dynamics
Figure 17 Global Conversational AI Market, By Offering, 2023 Vs. 2030 (USD Million)
Figure 18 Global Conversational AI Market, By Application, 2023 Vs. 2030 (USD Million)
Figure 19 Global Conversational AI Market, By Organization Size, 2023 Vs. 2030 (USD Million)
Figure 20 Global Conversational AI Market, By Deployment Mode, 2023 Vs. 2030 (USD Million)
Figure 21 Global Conversational AI Market, By Sector, 2023 Vs. 2030 (USD Million)
Figure 22 Global Conversational AI Market, By Geography, 2023 Vs. 2030 (USD Million)
Figure 23 Geographic Snapshot: Conversational AI Market in North America
Figure 24 Geographic Snapshot: Conversational AI Market in Asia-Pacific
Figure 25 Geographic Snapshot: Conversational AI Market in Europe
Figure 26 Geographic Snapshot: Conversational AI Market in Latin America
Figure 27 Geographic Snapshot: Conversational AI Market in Middle East & Africa
Figure 28 Growth Strategies Adopted By Leading Market Players (2020–2023)
Figure 29 Competitive Dashboard: Battery Energy Storage Systems Market
Figure 30 Vendor Market Positioning Analysis (2020–2023)
Figure 31 Market Share Analysis: Battery Energy Storage Systems Market (2022)
Figure 32 Google LLC: Financial Overview (2020–2022)
Figure 33 Google LLC: SWOT Analysis
Figure 34 Amazon Web Services, Inc. (A Subsidiary of Amazon.Com, Inc.): Financial Overview (2020–2022)
Figure 35 Amazon Web Services, Inc.: SWOT Analysis
Figure 36 Microsoft Corporation: Financial Overview (2019–2021)
Figure 37 Microsoft Corporation: SWOT Analysis
Figure 38 Oracle Corporation: Financial Overview (2020–2022)
Figure 39 Oracle Corporation: SWOT Analysis
Figure 40 International Business Machine Corporation.: Financial Overview (2020–2022)
Figure 41 International Business Machine Corporation: SWOT Analysis
Figure 42 Verint Systems Inc.: Financial Overview (2020–2022)
Figure 43 NVIDIA Corporation: Financial Overview (2020–2022)
Figure 44 Baidu, Inc.: Financial Overview (2020–2022)
Figure 45 SAP SE: Financial Overview (2020–2022)
Figure 46 At & T Inc.: Financial Overview (2020–2022)