Table of Content

Research Objectives
Research Objectives
Research Methodology and Structure
Research Methodology
Respondent Demographics
Respondent Demographics (continued)
Respondent Demographics (continued)
Respondent Demographics (continued)
Introduction and Industry Opportunity
Introduction
The UCaaS Disruption: The Merging of Telephony Services and Cloud Applications
The UCaaS Disruption: The Rise of UCaaS Resale Models
The Microsoft Effect and the Telecom Opportunity
The Microsoft Effect and the Telecom Opportunity (continued)
Microsoft Teams Phone and Telecommunications Trends
Cloud or Mobile PBX Services Adoption
Current Cloud or Mobile PBX/UCaaS Solutions/Providers
Future Cloud or Mobile PBX/UCaaS Solutions Providers
Current and Future Enterprise Telephony/Business Call Control Environments with Microsoft Teams Phone in Use
Regional Adoption and Future Plans for Microsoft Teams Phone
Adoption and Future Plans for Microsoft Teams Phone and External PSTN Calling Among Vertical Markets
Adoption Analysis of Microsoft Teams Phone and External PSTN Calling
Preferred Methods of Connecting Microsoft Teams to the PSTN
Preferred Method of PSTN-enabling Teams Phone Analysis
Reframing Voice Services in a Collaboration-First Market
Importance of a Fully Integrated UCaaS Solution
The Collaboration-First Market
Approaches and Responsibilities for Voice Services Integration
Customer-managed Communications Infrastructure
Provider-managed SBC Services
Session Border Controller as a Service
Integrated Calling Plans
Carrier-integrated Services
Reframing Voice Services in a Collaboration-First Market
Key Findings
Key Strategic Takeaways
Appendix
Why Is It Increasingly Difficult to Grow?
The Strategic Imperative 8™
Growth Opportunities Fuel the Growth Pipeline Engine™
List of Exhibits
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