Table of Content

1 Introduction 7
1.1 Industry Definition and Research Scope 7
1.1.1 Industry Definition 7
1.1.2 Research Scope 8
1.2 Research Methodology 11
1.2.1 Overview of Market Research Methodology 11
1.2.2 Market Assumption 12
1.2.3 Secondary Data 12
1.2.4 Primary Data 12
1.2.5 Data Filtration and Model Design 13
1.2.6 Market Size/Share Estimation 14
1.2.7 Research Limitations 15
1.3 Executive Summary 16

2 Market Overview and Dynamics 19
2.1 Market Size and Forecast 19
2.1.1 Impact of COVID-19 on World Economy 20
2.1.2 Impact of COVID-19 on the Market 23
2.1.3 Impact of Russia-Ukraine Conflict: War Slows Economic Recovery 25
2.2 Major Growth Drivers 29
2.3 Market Restraints and Challenges 33
2.4 Emerging Opportunities and Market Trends 36
2.5 Porter’s Fiver Forces Analysis 40

3 Segmentation of Europe Market by Service Type 44
3.1 Market Overview by Service Type 44
3.2 Human Resource Outsourcing Services 46
3.3 IT Services 47
3.4 Underwriting Services 48
3.5 Customer Care Services 49
3.6 Finance and Accounting Services 50

4 Segmentation of Europe Market by Insurance Type 51
4.1 Market Overview by Insurance Type 51
4.2 Life and Annuity Insurance 53
4.3 Property and Casualty Insurance 54

5 Segmentation of Europe Market by Operation 55
5.1 Market Overview by Operation 55
5.2 Claims Management 57
5.3 Administration 58
5.4 Asset Management 59
5.5 Development 60
5.6 Marketing 61
5.7 Other Operations 62

6 Segmentation of Europe Market by Deployment Type 63
6.1 Market Overview by Deployment Type 63
6.2 On-Premises 65
6.3 Cloud-based 66

7 Segmentation of Europe Market by Application 67
7.1 Market Overview by Application 67
7.2 BFSI 69
7.3 Healthcare 70
7.4 Manufacturing 71
7.5 Retail 72
7.6 IT & Telecom 73
7.7 Other Applications 74

8 Segmentation of Europe Market by Organization Size 75
8.1 Market Overview by Organization Size 75
8.2 SMEs 77
8.3 Large Enterprises 78

9 European Market 2022-2032 by Country 79
9.1 Overview of European Market 79
9.2 Germany 82
9.3 U.K. 84
9.4 France 86
9.5 Spain 88
9.6 Italy 90
9.7 Netherlands 92
9.8 Rest of European Market 94

10 Competitive Landscape 96
10.1 Overview of Key Vendors 96
10.2 New Product Launch, Partnership, Investment, and M&A 99
10.3 Company Profiles 100
Accenture PLC 100
Cogneesol 102
Cognizant Technology Solutions Corporation 103
Dell Technologies, Inc. 104
DXC Technology Company 105
EXL Service Holdings, Inc. 106
Genpact Limited 107
HCL Technologies Limited 108
Infosys Limited 109
Mphasis Limited 110
Syntel 111
Water Street Company 112
Wipro Limited 113
WNS Europe Services Private Limited 114
RELATED REPORTS 115



List of Figures

List of Figures:

Figure 1. Research Method Flow Chart 11
Figure 2. Bottom-up Approach and Top-down Approach for Market Estimation 14
Figure 3. Europe Market Forecast in Optimistic, Conservative and Balanced Perspectives, 2022-2032 16
Figure 4. Europe Insurance BPO Services Market, 2022-2032, $ mn 19
Figure 5. Impact of COVID-19 on Business 23
Figure 6. Primary Drivers and Impact Factors of Europe Insurance BPO Services Market 29
Figure 7. GDP per capita in the World, 1990-2020, $ thousand 32
Figure 8. Forecast of World Middle-class Population by Region, 2015-2030, million 32
Figure 9. Primary Restraints and Impact Factors of Europe Insurance BPO Services Market 33
Figure 10. Investment Opportunity Analysis 37
Figure 11. Porter’s Fiver Forces Analysis of Europe Insurance BPO Services Market 40
Figure 12. Breakdown of Europe Insurance BPO Services Market by Service Type, 2022-2032, % of Revenue 45
Figure 13. Europe Addressable Market Cap in 2023-2032 by Service Type, Value ($ mn) and Share (%) 45
Figure 14. Europe Insurance BPO Services Market by Service Type: Human Resource Outsourcing Services, 2022-2032, $ mn 46
Figure 15. Europe Insurance BPO Services Market by Service Type: IT Services, 2022-2032, $ mn 47
Figure 16. Europe Insurance BPO Services Market by Service Type: Underwriting Services, 2022-2032, $ mn 48
Figure 17. Europe Insurance BPO Services Market by Service Type: Customer Care Services, 2022-2032, $ mn 49
Figure 18. Europe Insurance BPO Services Market by Service Type: Finance and Accounting Services, 2022-2032, $ mn 50
Figure 19. Breakdown of Europe Insurance BPO Services Market by Insurance Type, 2022-2032, % of Sales Revenue 52
Figure 20. Europe Addressable Market Cap in 2023-2032 by Insurance Type, Value ($ mn) and Share (%) 52
Figure 21. Europe Insurance BPO Services Market by Insurance Type: Life and Annuity Insurance, 2022-2032, $ mn 53
Figure 22. Europe Insurance BPO Services Market by Insurance Type: Property and Casualty Insurance, 2022-2032, $ mn 54
Figure 23. Breakdown of Europe Insurance BPO Services Market by Operation, 2022-2032, % of Sales Revenue 56
Figure 24. Europe Addressable Market Cap in 2023-2032 by Operation, Value ($ mn) and Share (%) 56
Figure 25. Europe Insurance BPO Services Market by Operation: Claims Management, 2022-2032, $ mn 57
Figure 26. Europe Insurance BPO Services Market by Operation: Administration, 2022-2032, $ mn 58
Figure 27. Europe Insurance BPO Services Market by Operation: Asset Management, 2022-2032, $ mn 59
Figure 28. Europe Insurance BPO Services Market by Operation: Development, 2022-2032, $ mn 60
Figure 29. Europe Insurance BPO Services Market by Operation: Marketing, 2022-2032, $ mn 61
Figure 30. Europe Insurance BPO Services Market by Operation: Other Operations, 2022-2032, $ mn 62
Figure 31. Breakdown of Europe Insurance BPO Services Market by Deployment Type, 2022-2032, % of Revenue 64
Figure 32. Europe Addressable Market Cap in 2023-2032 by Deployment Type, Value ($ mn) and Share (%) 64
Figure 33. Europe Insurance BPO Services Market by Deployment Type: On-Premises, 2022-2032, $ mn 65
Figure 34. Europe Insurance BPO Services Market by Deployment Type: Cloud-based, 2022-2032, $ mn 66
Figure 35. Breakdown of Europe Insurance BPO Services Market by Application, 2022-2032, % of Revenue 68
Figure 36. Europe Addressable Market Cap in 2023-2032 by Application, Value ($ mn) and Share (%) 68
Figure 37. Europe Insurance BPO Services Market by Application: BFSI, 2022-2032, $ mn 69
Figure 38. Europe Insurance BPO Services Market by Application: Healthcare, 2022-2032, $ mn 70
Figure 39. Europe Insurance BPO Services Market by Application: Manufacturing, 2022-2032, $ mn 71
Figure 40. Europe Insurance BPO Services Market by Application: Retail, 2022-2032, $ mn 72
Figure 41. Europe Insurance BPO Services Market by Application: IT & Telecom, 2022-2032, $ mn 73
Figure 42. Europe Insurance BPO Services Market by Application: Other Applications, 2022-2032, $ mn 74
Figure 43. Breakdown of Europe Insurance BPO Services Market by Organization Size, 2022-2032, % of Revenue 75
Figure 44. Europe Addressable Market Cap in 2023-2032 by Organization Size, Value ($ mn) and Share (%) 76
Figure 45. Europe Insurance BPO Services Market by Organization Size: SMEs, 2022-2032, $ mn 77
Figure 46. Europe Insurance BPO Services Market by Organization Size: Large Enterprises, 2022-2032, $ mn 78
Figure 47. Breakdown of European Insurance BPO Services Market by Country, 2022 and 2032, % of Revenue 80
Figure 48. Contribution to Europe 2023-2032 Cumulative Market by Country, Value ($ mn) and Share (%) 81
Figure 49. Insurance BPO Services Market in Germany, 2022-2032, $ mn 82
Figure 50. Insurance BPO Services Market in U.K., 2022-2032, $ mn 84
Figure 51. Insurance BPO Services Market in France, 2022-2032, $ mn 86
Figure 52. Insurance BPO Services Market in Spain, 2022-2032, $ mn 88
Figure 53. Insurance BPO Services Market in Italy, 2022-2032, $ mn 90
Figure 54. Insurance BPO Services Market in Netherlands, 2022-2032, $ mn 92
Figure 55. Insurance BPO Services Market in Rest of Europe, 2022-2032, $ mn 94
Figure 56. Growth Stage of Europe Insurance BPO Services Industry over the Forecast Period 96

List of Tables

List of Tables:

Table 1. Snapshot of Europe Insurance BPO Services Market in Balanced Perspective, 2022-2032 17
Table 2. World Economic Outlook, 2021-2031 21
Table 3. World Economic Outlook, 2021-2023 22
Table 4. Scenarios for Economic Impact of Ukraine Crisis 26
Table 5. Worldwide Insurance Market, 2022-2032, $ bn 31
Table 6. Main Product Trends and Market Opportunities in Europe Insurance BPO Services Market 36
Table 7. Europe Insurance BPO Services Market by Service Type, 2022-2032, $ mn 44
Table 8. Europe Insurance BPO Services Market by Insurance Type, 2022-2032, $ mn 51
Table 9. Europe Insurance BPO Services Market by Operation, 2022-2032, $ mn 55
Table 10. Europe Insurance BPO Services Market by Deployment Type, 2022-2032, $ mn 63
Table 11. Europe Insurance BPO Services Market by Application, 2022-2032, $ mn 67
Table 12. Europe Insurance BPO Services Market by Organization Size, 2022-2032, $ mn 75
Table 13. Europe Insurance BPO Services Market by Country, 2022-2032, $ mn 81
Table 14. Germany Insurance BPO Services Market by Service Type, 2022-2032, $ mn 83
Table 15. Germany Insurance BPO Services Market by Insurance Type, 2022-2032, $ mn 83
Table 16. Germany Insurance BPO Services Market by Application, 2022-2032, $ mn 83
Table 17. U.K. Insurance BPO Services Market by Service Type, 2022-2032, $ mn 85
Table 18. U.K. Insurance BPO Services Market by Insurance Type, 2022-2032, $ mn 85
Table 19. U.K. Insurance BPO Services Market by Application, 2022-2032, $ mn 85
Table 20. France Insurance BPO Services Market by Service Type, 2022-2032, $ mn 87
Table 21. France Insurance BPO Services Market by Insurance Type, 2022-2032, $ mn 87
Table 22. France Insurance BPO Services Market by Application, 2022-2032, $ mn 87
Table 23. Spain Insurance BPO Services Market by Service Type, 2022-2032, $ mn 89
Table 24. Spain Insurance BPO Services Market by Insurance Type, 2022-2032, $ mn 89
Table 25. Spain Insurance BPO Services Market by Application, 2022-2032, $ mn 89
Table 26. Italy Insurance BPO Services Market by Service Type, 2022-2032, $ mn 91
Table 27. Italy Insurance BPO Services Market by Insurance Type, 2022-2032, $ mn 91
Table 28. Italy Insurance BPO Services Market by Application, 2022-2032, $ mn 91
Table 29. Netherlands Insurance BPO Services Market by Service Type, 2022-2032, $ mn 93
Table 30. Netherlands Insurance BPO Services Market by Insurance Type, 2022-2032, $ mn 93
Table 31. Netherlands Insurance BPO Services Market by Application, 2022-2032, $ mn 93
Table 32. Insurance BPO Services Market in Rest of Europe by Country, 2022-2032, $ mn 95
Table 33. Accenture PLC: Company Snapshot 100
Table 34. Accenture PLC: Business Segmentation 101
Table 35. Accenture PLC: Product Portfolio 101