Table of Content

Research Objectives
Research Objectives
Research Methodology and Structure
Research Methodology
Respondent Demographics
Respondent Demographics (continued)
Respondent Demographics (continued)
Respondent Demographics (continued)
Summary of Key Findings
Key Findings
The Future of Enterprise Communications and Collaboration
Unified Communications and Collaboration in the New Era of Work
IT/Telecom Department Challenges
IT/Telecom Departments Spotlight Technology Challenges
IT/Telecom Department Challenges Analysis
UCC Solutions Adoption Status and Future Plans
UCC Adoption is Well Underway
UCC Solution Adoption Plans are Strong
UCC Solution Investment Plans Align with Adoption Aspirations
UCC Solution Adoption Analysis
Work Style and Workspace Evolution
Remote Work is Here to Stay
Future Remote Work Plans in Asia-Pacific
Future Remote Work Plans in Europe
Future Remote Work Plans in Latin America
Future Remote Work Plans in North America
Remote Work Prompts Changes to Office Space
Perceived Benefits of Remote Increases
Employee Challenges when Working Remotely/from Home
Work Style and Workspace Analysis
UCC Solution Budgets
Macro Conditions Impact on Investments
Macro Conditions Impact on Investments in Asia-Pacific
Macro Conditions Impact on Investments in Europe
Macro Conditions Impact on Investments in Latin America
Macro Conditions Impact on Investments in North America
Respondent Organization’s Annual Revenue
UCC Budgets are Healthy
UCC Budget Expectations Align with Investment Plans
Average UCC Budget Increase Among Organizations Expecting an Increase
Budget Analysis
UCC Purchase Factors
UCC Solution Investment Drivers
UCC Solution Selection Factors
Preferred Channels to Source UCC Solutions
Information Sources when Selecting UCC Solutions
Purchase Factor Analysis
Appendix
Why Is It Increasingly Difficult to Grow?
The Strategic Imperative 8™
Growth Opportunities Fuel the Growth Pipeline Engine™
List of Exhibits
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