Table of Content

1. Introduction
1.1 Study Scope
1.2 The Insight Partners Research Report Guidance
1.3 Market Segmentation

2. Key Takeaways

3. Research Methodology
3.1 Coverage
3.2 Secondary Research
3.3 Primary Research

4. Unified Communication as a Service Market Landscape
4.1 Market Overview
4.2 PEST Analysis
4.3 Ecosystem Analysis
4.4 Expert Opinion
4.5 Premium Insights
4.5.1 Competitive Benchmarking
4.5.2 Use Cases- By Industry
4.5.2.1 Manufacturing Industry
4.5.2.1.1 Use Cases
4.5.2.1.1.1 Increase Business Agility in the Cloud
4.5.2.1.1.2 Enhanced Safety and Security
4.5.2.1.2 Case Studies
4.5.2.1.2.1 Cisco and Hirschmann Automotive
4.5.2.1.2.2 Microsoft and Piramel Enterprises Limited
4.5.2.2 Healthcare Industry
4.5.2.2.1 Use Cases
4.5.2.2.1.1 Enabling Telehealth
4.5.2.2.1.2 Connecting Distributed Teams
4.5.2.2.2 Case Study
4.5.2.2.2.1 The Cantabrian Health Service and Alcatel-Lucent Enterprise
4.5.2.3 Hospitality
4.5.2.3.1 Use Cases
4.5.2.3.1.1 Enhanced Customer Experience
4.5.2.3.1.2 Enhanced Productivity
4.5.2.3.2 Case Studies
4.5.2.3.2.1 Zoom and the Radisson Hotel Group
4.5.2.3.2.2 RingCentral and Original Cottages
4.5.2.4 Finance
4.5.2.4.1 Use Cases
4.5.2.4.1.1 Unlock the Potential of Hybrid Work
4.5.2.4.1.2 Discover the Benefits of Data Insights
4.5.2.4.2 Case Studies
4.5.2.4.2.1 RingCentral and First Bank
4.5.2.4.2.2 Zoom and Complyport

5. Unified Communication as a Service–Market Dynamics
5.1 Market Drivers
5.1.1 Rise in Remote and Mobile Working
5.1.2 Increasing Demand For Unified communications as a service (UCaaS) From Both Large Enterprise And SMEs
5.2 Market Restraints
5.2.1 Concerns Regarding Data Security
5.3 Market Opportunities
5.3.1 Development of 5G Technology
5.4 Future Trends
5.4.1 Integration Of Artificial Intelligence into Unified communications as a service (UCaaS) Systems
5.5 Impact Analysis of Drivers and Restraints

6. Unified Communication as a Service Market – US Analysis
6.1 Unified Communication as a Service Market: US Overview
6.2 Unified Communication as a Service Market – Revenue and Forecast to 2028 (US$ Million)
6.3 Top 5 Players

7. Unified Communication as a Service Market Analysis – By Component
7.1 Overview
7.2 Unified Communication as a Service Market Breakdown, by Component, 2021 & 2028
7.3 Telephony
7.3.1 Overview
7.3.2 Telephony: Unified Communication As A Service Market – Revenue, and Forecast to 2028 (US$ Million)
7.4 Messaging
7.4.1 Overview
7.4.2 Messaging: Unified Communication As A Service Market – Revenue, and Forecast to 2028 (US$ Million)
7.5 Conferencing
7.5.1 Overview
7.5.2 Conferencing: Unified Communication As A Service Market – Revenue, and Forecast to 2028 (US$ Million)
7.6 Collaboration Platform and Others
7.6.1 Overview
7.6.2 Collaboration and Others: Unified Communication As A Service Market – Revenue, and Forecast to 2028 (US$ Million)

8. Unified Communication as a Service Market Analysis – By Enterprise Size
8.1 Overview
8.2 Unified Communication as a Service Market Breakdown, by Enterprise Size, 2021 & 2028
8.3 Small And Medium Sized Enterprises
8.3.1 Overview
8.3.2 Small And Medium Sized Enterprises: Unified Communication As A Service Market – Revenue, and Forecast to 2028 (US$ Million)
8.4 Large Enterprises
8.4.1 Overview
8.4.2 Large Enterprises: Unified Communication As A Service Market – Revenue, and Forecast to 2028 (US$ Million)

9. Unified Communication as a Service Market Analysis – By End User
9.1 Overview
9.2 Unified Communication as a Service Market Breakdown, by End-User, 2021 & 2028
9.3 IT and Telecom
9.3.1 Overview
9.3.2 IT and Telecom: Unified Communication As A Service Market – Revenue, and Forecast to 2028 (US$ Million)
9.4 BFSI
9.4.1 Overview
9.4.2 BFSI: Unified Communication As A Service Market – Revenue, and Forecast to 2028 (US$ Million)
9.5 Healthcare
9.5.1 Overview
9.5.2 Healthcare: Unified Communication As A Service Market – Revenue, and Forecast to 2028 (US$ Million)
9.6 Manufacturing
9.6.1 Overview
9.6.2 Manufacturing: Unified Communication As A Service Market – Revenue, and Forecast to 2028 (US$ Million)
9.7 Consumer Goods and Retail
9.7.1 Overview
9.7.2 Consumer Goods and Retail: Unified Communication As A Service Market – Revenue, and Forecast to 2028 (US$ Million)
9.8 Travel and Hospitality
9.8.1 Overview
9.8.2 Travel and Hospitality: Unified Communication As A Service Market – Revenue, and Forecast to 2028 (US$ Million)
9.9 Transportation and Logistics
9.9.1 Overview
9.9.2 Transportation and Logistics: Unified Communication As A Service Market – Revenue, and Forecast to 2028 (US$ Million)
9.10 Others
9.10.1 Overview
9.10.2 Others: Unified Communication As A Service Market – Revenue, and Forecast to 2028 (US$ Million)

10. Impact Of COVID-19 Pandemic on US Unified Communication as a Service
10.1 Overview
10.2 US: Impact assessment of COVID-19 Pandemic

11. Industry Landscape
11.1 Overview
11.2 Market Initiative
11.3 New Product Development
11.4 Merger and Acquisition

12. Company Profiles
12.1 BT Group Plc
12.1.1 Key Facts
12.1.2 Business Description
12.1.3 Products and Services
12.1.4 Financial Overview
12.1.5 SWOT Analysis
12.1.6 Key Developments
12.2 Cisco Systems Inc
12.2.1 Key Facts
12.2.2 Business Description
12.2.3 Products and Services
12.2.4 Financial Overview
12.2.5 SWOT Analysis
12.2.6 Key Developments
12.3 Google LLC
12.3.1 Key Facts
12.3.2 Business Description
12.3.3 Products and Services
12.3.4 Financial Overview
12.3.5 SWOT Analysis
12.3.6 Key Developments
12.4 International Business Machines Corp
12.4.1 Key Facts
12.4.2 Business Description
12.4.3 Products and Services
12.4.4 Financial Overview
12.4.5 SWOT Analysis
12.4.6 Key Developments
12.5 Microsoft Corp
12.5.1 Key Facts
12.5.2 Business Description
12.5.3 Products and Services
12.5.4 Financial Overview
12.5.5 SWOT Analysis
12.5.6 Key Developments
12.6 Zoom Video Communications Inc
12.6.1 Key Facts
12.6.2 Business Description
12.6.3 Products and Services
12.6.4 Financial Overview
12.6.5 SWOT Analysis
12.6.6 Key Developments
12.7 8X8 Inc
12.7.1 Key Facts
12.7.2 Business Description
12.7.3 Products and Services
12.7.4 Financial Overview
12.7.5 SWOT Analysis
12.7.6 Key Developments
12.8 Intermedia Inc
12.8.1 Key Facts
12.8.2 Business Description
12.8.3 Products and Services
12.8.4 Financial Overview
12.8.5 SWOT Analysis
12.8.6 Key Developments
12.9 RingCentral Inc
12.9.1 Key Facts
12.9.2 Business Description
12.9.3 Products and Services
12.9.4 Financial Overview
12.9.5 SWOT Analysis
12.9.6 Key Developments
12.10 NEC Corp
12.10.1 Key Facts
12.10.2 Business Description
12.10.3 Products and Services
12.10.4 Financial Overview
12.10.5 SWOT Analysis
12.10.6 Key Developments
13. Appendix
13.1 About The Insight Partners
13.2 Glossary of Terms



List of Figures

LIST OF FIGURES

Figure 1. Unified Communication as a Service Market Segmentation
Figure 2. The US Unified Communication as a Service Overview
Figure 3. Telephony Segment to Show Remarkable Traction During Forecast Period
Figure 4. Large Enterprises Segment to Dominated the Market
Figure 5. IT and Telecom Segment to Dominated the Market
Figure 6. US – PEST Analysis
Figure 7. Ecosystem Analysis
Figure 8. Expert Opinion
Figure 9. Unified Communication as a Service Market Impact Analysis of Drivers, Restraints, and Trend
Figure 10. Unified Communication as a Service Market – Revenue and Forecast to 2028 (US$ Million)
Figure 11. Top 5 Players
Figure 12. Unified Communication as a Service Market Breakdown, by Component (2021 and 2028)
Figure 13. Telephony: Unified Communication As A Service Market – Revenue, and Forecast to 2028 (US$ Million))
Figure 14. Messaging: Unified Communication As A Service Market – Revenue, and Forecast to 2028 (US$ Million))
Figure 15. Conferencing: Unified Communication As A Service Market – Revenue, and Forecast to 2028 (US$ Million))
Figure 16. Collaboration and Others: Unified Communication As A Service Market – Revenue, and Forecast to 2028 (US$ Million))
Figure 17. Unified Communication as a Service Market Breakdown, by Enterprise Size (2021 and 2028)
Figure 18. Small And Medium Sized Enterprises: Unified Communication As A Service Market – Revenue, and Forecast to 2028 (US$ Million))
Figure 19. Large Enterprises: Unified Communication As A Service Market – Revenue, and Forecast to 2028 (US$ Million))
Figure 20. Unified Communication as a Service Market Breakdown, by End-User (2021 and 2028)
Figure 21. IT and Telecom: Unified Communication As A Service Market – Revenue, and Forecast to 2028 (US$ Million))
Figure 22. BFSI: Unified Communication As A Service Market – Revenue, and Forecast to 2028 (US$ Million))
Figure 23. Healthcare: Unified Communication As A Service Market – Revenue, and Forecast to 2028 (US$ Million))
Figure 24. Manufacturing: Unified Communication As A Service Market – Revenue, and Forecast to 2028 (US$ Million))
Figure 25. Consumer Goods and Retail: Unified Communication As A Service Market – Revenue, and Forecast to 2028 (US$ Million))
Figure 26. Travel and Hospitality: Unified Communication As A Service Market – Revenue, and Forecast to 2028 (US$ Million))
Figure 27. Transportation and Logistics: Unified Communication As A Service Market – Revenue, and Forecast to 2028 (US$ Million))
Figure 28. Others: Unified Communication As A Service Market – Revenue, and Forecast to 2028 (US$ Million))
Figure 29. Impact of the COVID-19 Pandemic in the US Market

List of Tables

LIST OF TABLES

Table 1. Unified Communication as a Service Market – Revenue and Forecast to 2028 (US$ Million)
Table 2. US Unified Communication as a Service Market, Revenue and Forecast To 2028 – By Component (US$ Million)
Table 3. US Unified Communication as a Service Market, Revenue and Forecast To 2028 – By Enterprise Size (US$ Million)
Table 4. US Unified Communication as a Service Market, Revenue and Forecast To 2028 – By End-User (US$ Million)
Table 5. Glossary of Term: Unified Communication as a Service Market