Table of Content

1 INTRODUCTION
1.1 Study Assumptions and Market Definition
1.2 Scope of the Study


2 RESEARCH METHODOLOGY


3 EXECUTIVE SUMMARY


4 MARKET INSIGHTS
4.1 Market Overview
4.2 Industry Ecosystem Analysis
4.2.1 Pure-play CPaaS
4.2.2 Enterprise-grade CPaaS
4.2.3 Telco-driven CPaaS
4.2.4 Service Provider-based CPaaS (enablement partners)
4.2.5 Hybrid CPaaS Offerings
4.3 Assessment of COVID-19 Impact on the Market
4.4 Pricing strategies and Business Model Analysis
4.5 Comparative Analysis of Adjacent Markets, such as UCaaS and Traditional Deployments


5 MARKET DYNAMICS
5.1 Market Drivers
5.1.1 Growing Shift of Companies from Adjacent and Traditional Models
5.1.2 Growing Demand for Omnichannel Marketing
5.2 Market Challenges
5.2.1 Growing Personal Data Regulations across End-user Verticals, such as Healthcare
5.3 Market Opportunities (Technological Innovations, such as Context-based Transactions, Lightweight Deployments to further Drive Adoption)


6 KEY TRENDS IN CPAAS INDUSTRY
6.1 Serverless Deployments
6.2 Advent of Machine Learning and Artificial Intelligence
6.3 Omnichannel Communication Through Bots
6.4 Security and Privacy Paradigm


7 MARKET SEGMENTATION
7.1 End-User Vertical
7.1.1 IT and Telecom
7.1.2 BFSI
7.1.3 Retail and E-commerce
7.1.4 Healthcare
7.1.5 Other End-User Verticals
7.2 Geography
7.2.1 North America
7.2.2 Europe
7.2.3 Asia Pacific
7.2.4 Rest of the World


8 COMPETITIVE LANDSCAPE
8.1 Company Profiles
8.1.1 Twilio Inc.
8.1.2 Vonage Holdings Corp
8.1.3 MessageBird B.V.
8.1.4 Plivo Inc.
8.1.5 Snich AB
8.1.6 Voximplant (Zingaya Inc.)
8.1.7 8x8 Inc.
8.1.8 Voxvalley Technologies
8.1.9 Bandwidth Inc. (Bandwidth.com)
8.1.10 IntelePeer Cloud Communications
8.1.11 Wazo Communication Inc.
8.1.12 Avaya Inc.
8.1.13 AT&T Inc.
8.1.14 Mitel Networks Corporation
8.1.15 Telestax
8.1.16 Voxbone SA
8.1.17 Iotum Inc.
8.1.18 M800 Limited
8.1.19 Infobip Ltd
8.1.20 EnableX.io (VCLOUDX PTE. LTD)


9 INVESTMENT ANALYSIS


10 FUTURE OF THE MARKET