Table of Content

1 Preface

2 Scope and Methodology
2.1 Objectives of the Study
2.2 Stakeholders
2.3 Data Sources
2.3.1 Primary Sources
2.3.2 Secondary Sources
2.4 Market Estimation
2.4.1 Bottom-Up Approach
2.4.2 Top-Down Approach
2.5 Forecasting Methodology

3 Executive Summary

4 Introduction
4.1 Overview
4.2 Key Industry Trends

5 Global Complaint Management Software Market
5.1 Market Overview
5.2 Market Performance
5.3 Impact of COVID-19
5.4 Market Forecast

6 Market Breakup by Type
6.1 Integrated
6.1.1 Market Trends
6.1.2 Market Forecast
6.2 Stand-alone
6.2.1 Market Trends
6.2.2 Market Forecast

7 Market Breakup by Component
7.1 Software
7.1.1 Market Trends
7.1.2 Market Forecast
7.2 Services
7.2.1 Market Trends
7.2.2 Market Forecast

8 Market Breakup by Deployment Mode
8.1 Cloud-based
8.1.1 Market Trends
8.1.2 Market Forecast
8.2 On-premises
8.2.1 Market Trends
8.2.2 Market Forecast

9 Market Breakup by End Use Industry
9.1 Government and Public Sector
9.1.1 Market Trends
9.1.2 Market Forecast
9.2 BFSI
9.2.1 Market Trends
9.2.2 Market Forecast
9.3 Retail
9.3.1 Market Trends
9.3.2 Market Forecast
9.4 IT and Telecom
9.4.1 Market Trends
9.4.2 Market Forecast
9.5 Hospitality
9.5.1 Market Trends
9.5.2 Market Forecast
9.6 Healthcare
9.6.1 Market Trends
9.6.2 Market Forecast
9.7 Others
9.7.1 Market Trends
9.7.2 Market Forecast

10 Market Breakup by Region
10.1 North America
10.1.1 United States
10.1.1.1 Market Trends
10.1.1.2 Market Forecast
10.1.2 Canada
10.1.2.1 Market Trends
10.1.2.2 Market Forecast
10.2 Asia-Pacific
10.2.1 China
10.2.1.1 Market Trends
10.2.1.2 Market Forecast
10.2.2 Japan
10.2.2.1 Market Trends
10.2.2.2 Market Forecast
10.2.3 India
10.2.3.1 Market Trends
10.2.3.2 Market Forecast
10.2.4 South Korea
10.2.4.1 Market Trends
10.2.4.2 Market Forecast
10.2.5 Australia
10.2.5.1 Market Trends
10.2.5.2 Market Forecast
10.2.6 Indonesia
10.2.6.1 Market Trends
10.2.6.2 Market Forecast
10.2.7 Others
10.2.7.1 Market Trends
10.2.7.2 Market Forecast
10.3 Europe
10.3.1 Germany
10.3.1.1 Market Trends
10.3.1.2 Market Forecast
10.3.2 France
10.3.2.1 Market Trends
10.3.2.2 Market Forecast
10.3.3 United Kingdom
10.3.3.1 Market Trends
10.3.3.2 Market Forecast
10.3.4 Italy
10.3.4.1 Market Trends
10.3.4.2 Market Forecast
10.3.5 Spain
10.3.5.1 Market Trends
10.3.5.2 Market Forecast
10.3.6 Russia
10.3.6.1 Market Trends
10.3.6.2 Market Forecast
10.3.7 Others
10.3.7.1 Market Trends
10.3.7.2 Market Forecast
10.4 Latin America
10.4.1 Brazil
10.4.1.1 Market Trends
10.4.1.2 Market Forecast
10.4.2 Mexico
10.4.2.1 Market Trends
10.4.2.2 Market Forecast
10.4.3 Others
10.4.3.1 Market Trends
10.4.3.2 Market Forecast
10.5 Middle East and Africa
10.5.1 Market Trends
10.5.2 Market Breakup by Country
10.5.3 Market Forecast

11 SWOT Analysis
11.1 Overview
11.2 Strengths
11.3 Weaknesses
11.4 Opportunities
11.5 Threats

12 Value Chain Analysis

13 Porters Five Forces Analysis
13.1 Overview
13.2 Bargaining Power of Buyers
13.3 Bargaining Power of Suppliers
13.4 Degree of Competition
13.5 Threat of New Entrants
13.6 Threat of Substitutes

14 Price Analysis

15 Competitive Landscape
15.1 Market Structure
15.2 Key Players
15.3 Profiles of Key Players
15.3.1 AssurX Inc.
15.3.1.1 Company Overview
15.3.1.2 Product Portfolio
15.3.2 EtQ LLC
15.3.2.1 Company Overview
15.3.2.2 Product Portfolio
15.3.3 Freshworks Inc.
15.3.3.1 Company Overview
15.3.3.2 Product Portfolio
15.3.3.3 Financials
15.3.4 HappyFox Inc.
15.3.4.1 Company Overview
15.3.4.2 Product Portfolio
15.3.5 Intelex Technologies (Industrial Scientific Corporation)
15.3.5.1 Company Overview
15.3.5.2 Product Portfolio
15.3.6 MasterControl Inc.
15.3.6.1 Company Overview
15.3.6.2 Product Portfolio
15.3.7 Quantivate LLC
15.3.7.1 Company Overview
15.3.7.2 Product Portfolio
15.3.8 Salesforce.com Inc.
15.3.8.1 Company Overview
15.3.8.2 Product Portfolio
15.3.8.3 Financials
15.3.8.4 SWOT Analysis
15.3.9 Sparta Systems Inc.
15.3.9.1 Company Overview
15.3.9.2 Product Portfolio
15.3.10 Zendesk Inc.
15.3.10.1 Company Overview
15.3.10.2 Product Portfolio
15.3.10.3 Financials
15.3.11 Zoho Corporation Pvt. Ltd.
15.3.11.1 Company Overview
15.3.11.2 Product Portfolio

List of Figures

Figure 1: Global: Complaint Management Software Market: Major Drivers and Challenges
Figure 2: Global: Complaint Management Software Market: Sales Value (in Billion US$), 2017-2022
Figure 3: Global: Complaint Management Software Market Forecast: Sales Value (in Billion US$), 2023-2028
Figure 4: Global: Complaint Management Software Market: Breakup by Type (in %), 2022
Figure 5: Global: Complaint Management Software Market: Breakup by Component (in %), 2022
Figure 6: Global: Complaint Management Software Market: Breakup by Deployment Mode (in %), 2022
Figure 7: Global: Complaint Management Software Market: Breakup by End Use Industry (in %), 2022
Figure 8: Global: Complaint Management Software Market: Breakup by Region (in %), 2022
Figure 9: Global: Complaint Management Software (Integrated) Market: Sales Value (in Million US$), 2017 & 2022
Figure 10: Global: Complaint Management Software (Integrated) Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 11: Global: Complaint Management Software (Stand-alone) Market: Sales Value (in Million US$), 2017 & 2022
Figure 12: Global: Complaint Management Software (Stand-alone) Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 13: Global: Complaint Management Software (Software) Market: Sales Value (in Million US$), 2017 & 2022
Figure 14: Global: Complaint Management Software (Software) Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 15: Global: Complaint Management Software (Services) Market: Sales Value (in Million US$), 2017 & 2022
Figure 16: Global: Complaint Management Software (Services) Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 17: Global: Complaint Management Software (Cloud-based) Market: Sales Value (in Million US$), 2017 & 2022
Figure 18: Global: Complaint Management Software (Cloud-based) Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 19: Global: Complaint Management Software (On-premises) Market: Sales Value (in Million US$), 2017 & 2022
Figure 20: Global: Complaint Management Software (On-premises) Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 21: Global: Complaint Management Software (Government and Public Sector) Market: Sales Value (in Million US$), 2017 & 2022
Figure 22: Global: Complaint Management Software (Government and Public Sector) Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 23: Global: Complaint Management Software (BFSI) Market: Sales Value (in Million US$), 2017 & 2022
Figure 24: Global: Complaint Management Software (BFSI) Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 25: Global: Complaint Management Software (Retail) Market: Sales Value (in Million US$), 2017 & 2022
Figure 26: Global: Complaint Management Software (Retail) Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 27: Global: Complaint Management Software (IT and Telecom) Market: Sales Value (in Million US$), 2017 & 2022
Figure 28: Global: Complaint Management Software (IT and Telecom) Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 29: Global: Complaint Management Software (Hospitality) Market: Sales Value (in Million US$), 2017 & 2022
Figure 30: Global: Complaint Management Software (Hospitality) Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 31: Global: Complaint Management Software (Healthcare) Market: Sales Value (in Million US$), 2017 & 2022
Figure 32: Global: Complaint Management Software (Healthcare) Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 33: Global: Complaint Management Software (Other End Use Industries) Market: Sales Value (in Million US$), 2017 & 2022
Figure 34: Global: Complaint Management Software (Other End Use Industries) Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 35: North America: Complaint Management Software Market: Sales Value (in Million US$), 2017 & 2022
Figure 36: North America: Complaint Management Software Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 37: United States: Complaint Management Software Market: Sales Value (in Million US$), 2017 & 2022
Figure 38: United States: Complaint Management Software Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 39: Canada: Complaint Management Software Market: Sales Value (in Million US$), 2017 & 2022
Figure 40: Canada: Complaint Management Software Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 41: Asia-Pacific: Complaint Management Software Market: Sales Value (in Million US$), 2017 & 2022
Figure 42: Asia-Pacific: Complaint Management Software Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 43: China: Complaint Management Software Market: Sales Value (in Million US$), 2017 & 2022
Figure 44: China: Complaint Management Software Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 45: Japan: Complaint Management Software Market: Sales Value (in Million US$), 2017 & 2022
Figure 46: Japan: Complaint Management Software Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 47: India: Complaint Management Software Market: Sales Value (in Million US$), 2017 & 2022
Figure 48: India: Complaint Management Software Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 49: South Korea: Complaint Management Software Market: Sales Value (in Million US$), 2017 & 2022
Figure 50: South Korea: Complaint Management Software Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 51: Australia: Complaint Management Software Market: Sales Value (in Million US$), 2017 & 2022
Figure 52: Australia: Complaint Management Software Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 53: Indonesia: Complaint Management Software Market: Sales Value (in Million US$), 2017 & 2022
Figure 54: Indonesia: Complaint Management Software Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 55: Others: Complaint Management Software Market: Sales Value (in Million US$), 2017 & 2022
Figure 56: Others: Complaint Management Software Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 57: Europe: Complaint Management Software Market: Sales Value (in Million US$), 2017 & 2022
Figure 58: Europe: Complaint Management Software Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 59: Germany: Complaint Management Software Market: Sales Value (in Million US$), 2017 & 2022
Figure 60: Germany: Complaint Management Software Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 61: France: Complaint Management Software Market: Sales Value (in Million US$), 2017 & 2022
Figure 62: France: Complaint Management Software Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 63: United Kingdom: Complaint Management Software Market: Sales Value (in Million US$), 2017 & 2022
Figure 64: United Kingdom: Complaint Management Software Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 65: Italy: Complaint Management Software Market: Sales Value (in Million US$), 2017 & 2022
Figure 66: Italy: Complaint Management Software Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 67: Spain: Complaint Management Software Market: Sales Value (in Million US$), 2017 & 2022
Figure 68: Spain: Complaint Management Software Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 69: Russia: Complaint Management Software Market: Sales Value (in Million US$), 2017 & 2022
Figure 70: Russia: Complaint Management Software Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 71: Others: Complaint Management Software Market: Sales Value (in Million US$), 2017 & 2022
Figure 72: Others: Complaint Management Software Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 73: Latin America: Complaint Management Software Market: Sales Value (in Million US$), 2017 & 2022
Figure 74: Latin America: Complaint Management Software Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 75: Brazil: Complaint Management Software Market: Sales Value (in Million US$), 2017 & 2022
Figure 76: Brazil: Complaint Management Software Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 77: Mexico: Complaint Management Software Market: Sales Value (in Million US$), 2017 & 2022
Figure 78: Mexico: Complaint Management Software Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 79: Others: Complaint Management Software Market: Sales Value (in Million US$), 2017 & 2022
Figure 80: Others: Complaint Management Software Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 81: Middle East and Africa: Complaint Management Software Market: Sales Value (in Million US$), 2017 & 2022
Figure 82: Middle East and Africa: Complaint Management Software Market: Breakup by Country (in %), 2022
Figure 83: Middle East and Africa: Complaint Management Software Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 84: Global: Complaint Management Software Industry: SWOT Analysis
Figure 85: Global: Complaint Management Software Industry: Value Chain Analysis
Figure 86: Global: Complaint Management Software Industry: Porter’s Five Forces Analysis

List of Tables

Table 1: Global: Complaint Management Software Market: Key Industry Highlights, 2022 and 2028
Table 2: Global: Complaint Management Software Market Forecast: Breakup by Type (in Million US$), 2023-2028
Table 3: Global: Complaint Management Software Market Forecast: Breakup by Component (in Million US$), 2023-2028
Table 4: Global: Complaint Management Software Market Forecast: Breakup by Deployment Mode (in Million US$), 2023-2028
Table 5: Global: Complaint Management Software Market Forecast: Breakup by End Use Industry (in Million US$), 2023-2028
Table 6: Global: Complaint Management Software Market Forecast: Breakup by Region (in Million US$), 2023-2028
Table 7: Global: Complaint Management Software Market: Competitive Structure
Table 8: Global: Complaint Management Software Market: Key Players