Table of Content

1 INTRODUCTION (Page No. - 19)
    1.1 OBJECTIVES OF STUDY 
    1.2 MARKET DEFINITION 
           1.2.1 INCLUSIONS & EXCLUSIONS
    1.3 MARKET SCOPE 
           1.3.1 MARKET SEGMENTATION
           1.3.2 YEARS CONSIDERED
    1.4 CURRENCY CONSIDERED 
           TABLE 1 USD EXCHANGE RATE, 2019–2021
    1.5 STAKEHOLDERS 
    1.6 SUMMARY OF CHANGES 
2 RESEARCH METHODOLOGY (Page No. - 23)
    2.1 RESEARCH DATA 
           FIGURE 1 NORTH AMERICA IT SERVICES MARKET: RESEARCH DESIGN
           2.1.1 SECONDARY DATA
                    2.1.1.1 Key data from secondary sources
           2.1.2 PRIMARY DATA
                    2.1.2.1 Breakdown of primary interviews
                               FIGURE 2 BREAKDOWN OF PRIMARY INTERVIEWS: BY COMPANY TYPE, DESIGNATION, AND REGION
                    2.1.2.2 Key data from primary sources
                               TABLE 2 PRIMARY RESPONDENTS: MARKET
                    2.1.2.3 Key industry insights
    2.2 MARKET SIZE ESTIMATION 
           2.2.1 BOTTOM-UP APPROACH
                    FIGURE 3 MARKET SIZE ESTIMATION METHODOLOGY: BOTTOM-UP APPROACH
           2.2.2 TOP-DOWN APPROACH
                    FIGURE 4 MARKET SIZE ESTIMATION METHODOLOGY: TOP-DOWN APPROACH
    2.3 MARKET BREAKDOWN AND DATA TRIANGULATION 
           FIGURE 5 DATA TRIANGULATION METHODOLOGY
    2.4 MARKET FORECAST 
           TABLE 3 FACTOR ANALYSIS
    2.5 RESEARCH ASSUMPTIONS 
    2.6 LIMITATIONS & RISK ASSESSMENT 
3 EXECUTIVE SUMMARY (Page No. - 35)
    FIGURE 6 NORTH AMERICA IT SERVICES MARKET SNAPSHOT, 2020–2027 
    FIGURE 7 TOP SEGMENTS IN MARKET 
    FIGURE 8 PROFESSIONAL SERVICES SEGMENT TO LEAD MARKET BY 2027 
    FIGURE 9 SYSTEM INTEGRATION SERVICES SEGMENT TO LEAD MARKET BY 2027 
    FIGURE 10 INFRASTRUCTURE INTEGRATION SERVICES SEGMENT TO DOMINATE MARKET BY 2027 
    FIGURE 11 APPLICATION LIFECYCLE MANAGEMENT SEGMENT TO LEAD MARKET BY 2027 
    FIGURE 12 NETWORK SEGMENT TO BE LARGEST MARKET BY 2027 
    FIGURE 13 MANAGED DATA CENTER AND IT INFRASTRUCTURE SERVICE SEGMENT TO BE LARGEST MARKET BY 2027 
    FIGURE 14 OPERATION AND SUPPORT SEGMENT TO LEAD MARKET BY 2027 
    FIGURE 15 CLOUD SEGMENT TO BE LARGER MARKET BY 2027 
    FIGURE 16 SMES SEGMENT TO BE LARGER MARKET BY 2027 
    FIGURE 17 NORTH AMERICA IT SERVICES MARKET, BY VERTICAL, 2022–2027 (USD BILLION) 
    FIGURE 18 US TO ACCOUNT FOR LARGER MARKET SHARE BY 2027 
4 PREMIUM INSIGHTS (Page No. - 48)
    4.1 ATTRACTIVE GROWTH OPPORTUNITIES FOR PLAYERS IN NORTH AMERICA IT SERVICES MARKET 
           FIGURE 19 DRASTIC DEMOGRAPHIC CHANGE AND TECHNOLOGICAL EVOLUTION TO DRIVE MARKET GROWTH
    4.2 MARKET, BY SERVICE TYPE (2022 VS. 2027) 
           FIGURE 20 PROFESSIONAL SERVICES SEGMENT TO ACCOUNT FOR LARGEST MARKET SHARE BY 2027
    4.3 MARKET, BY DEPLOYMENT MODE (2022 VS. 2027) 
           FIGURE 21 CLOUD SEGMENT TO ACCOUNT FOR LARGEST MARKET SHARE BY 2027
    4.4 MARKET, BY ORGANIZATION SIZE (2022 VS. 2027) 
           FIGURE 22 LARGE ENTERPRISES SEGMENT TO ACCOUNT FOR LARGER MARKET SHARE BY 2027
    4.5 MARKET, BY BUSINESS FUNCTION (2022 VS. 2027) 
           FIGURE 23 OPERATIONS AND SUPPORT BUSINESS SEGMENT TO ACCOUNT FOR LARGEST MARKET SHARE BY 2027
    4.6 MARKET, BY VERTICAL (2022 VS. 2027) 
           FIGURE 24 GOVERNMENT AND DEFENSE SEGMENT TO ACCOUNT FOR LARGEST MARKET SHARE BY 2027
    4.7 MARKET: INVESTMENT SCENARIO 
           FIGURE 25 US TO EMERGE AS BEST MARKET FOR INVESTMENTS IN NEXT FIVE YEARS
5 MARKET OVERVIEW AND INDUSTRY TRENDS (Page No. - 52)
    5.1 INTRODUCTION 
    5.2 MARKET EVOLUTION 
           FIGURE 26 EVOLUTION OF NORTH AMERICA IT SERVICES MARKET
    5.3 MARKET DYNAMICS 
           FIGURE 27 MARKET: DRIVERS, RESTRAINTS, OPPORTUNITIES, AND CHALLENGES
           5.3.1 DRIVERS
                    5.3.1.1 Increased demand for cloud services
                               FIGURE 28 BENEFITS OF CLOUD SERVICE
                    5.3.1.2 Rising digitization among enterprises
                    5.3.1.3 Rising complications in connectivity
                    5.3.1.4 Growing need for risk mitigation
           5.3.2 RESTRAINTS
                    5.3.2.1 Privacy and security concerns
                               FIGURE 29 RANSOMWARE AND PHISHING INCIDENTS ON VARIOUS CHANNELS
                    5.3.2.2 Increasing number of regulations and compliance
           5.3.3 OPPORTUNITIES
                    5.3.3.1 Increasing demand for managed services among SMEs
                    5.3.3.2 Exponential growth in IP and cloud traffic
                    5.3.3.3 Growing demand for system integrators
                    5.3.3.4 Growing scope for exploring next-generation IT technology in BFSI and healthcare sectors
           5.3.4 CHALLENGES
                    5.3.4.1 Lack of skilled workforce
                    5.3.4.2 Increase in vendor lock-in risks
                    5.3.4.3 Complexities involved in integrating IT infrastructure
    5.4 CASE STUDY ANALYSIS 
           5.4.1 ERICSSON HELPED NEWPORT UTILITIES BRING HIGH-SPEED BROADBAND TO RURAL COMMUNITIES
           5.4.2 DXC TECHNOLOGY HELPED INAIL FIGHT CYBER THREATS WITH AUTOMATION AND ML
           5.4.3 LUMEN TECHNOLOGIES PROVIDED REFINITIV’S CLIENTS WITH SUITE OF FULLY MANAGED TRADING AND DATA PROPOSITIONS
           5.4.4 CITRIX ENABLED AUTODESK INCREASE DIGITIZATION
           5.4.5 RACKSPACE TECHNOLOGY PROVIDED ZACHRY CORPORATION WITH EXPERTISE AND SUPPORT
    5.5 PATENT ANALYSIS 
           FIGURE 30 NUMBER OF PATENTS PUBLISHED, 2011–2021
           FIGURE 31 TOP TEN PATENT APPLICANTS (GLOBAL), 2021
           TABLE 4 TOP PATENT OWNERS
    5.6 SUPPLY CHAIN ANALYSIS 
           FIGURE 32 SUPPLY CHAIN ANALYSIS
    5.7 ECOSYSTEM ANALYSIS 
           FIGURE 33 ECOSYSTEM ANALYSIS
    5.8 TECHNOLOGY ANALYSIS 
           5.8.1 ARTIFICIAL INTELLIGENCE AND MACHINE LEARNING
           5.8.2 BIG DATA AND ANALYTICS
           5.8.3 CYBERSECURITY
           5.8.4 CLOUD COMPUTING
    5.9 REGULATORY LANDSCAPE 
           5.9.1 REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS IN NORTH AMERICA
                    TABLE 5 LIST OF REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS
           5.9.2 REGULATORY IMPLICATIONS AND INDUSTRY STANDARDS
                    5.9.2.1 General Data Protection Regulation (EU) (2016/679)
                    5.9.2.2 SEC Rule 17a-4
                    5.9.2.3 ISO/IEC 27001
                    5.9.2.4 System and Organization Controls 2 Type II Compliance
                    5.9.2.5 Financial Industry Regulatory Authority
                    5.9.2.6 Freedom of Information Act
                    5.9.2.7 Health Insurance Portability and Accountability Act
    5.10 PORTER’S FIVE FORCES ANALYSIS 
           FIGURE 34 PORTER’S FIVE FORCES ANALYSIS
           TABLE 6 PORTER’S FIVE FORCES ANALYSIS
           5.10.1 THREAT FROM NEW ENTRANTS
           5.10.2 THREAT FROM SUBSTITUTES
           5.10.3 BARGAINING POWER OF SUPPLIERS
           5.10.4 BARGAINING POWER OF BUYERS
           5.10.5 INTENSITY OF COMPETITIVE RIVALRY
    5.11 KEY CONFERENCES & EVENTS, 2022–2023 
                    TABLE 7 KEY CONFERENCES & EVENTS, 2022–2023
    5.12 PRICING ANALYSIS 
           5.12.1 NORTH AMERICA IT SERVICES MARKET: PRICE TRENDS
                    TABLE 8 MARKET: PRICE LEVELS
           5.12.2 AVERAGE SELLING PRICE TRENDS
                    TABLE 9 MARKET: AVERAGE SELLING PRICE LEVELS (USD)
    5.13 TRENDS/DISRUPTIONS IMPACTING BUYERS 
                    FIGURE 35 TRENDS/DISRUPTIONS IMPACTING BUYERS
    5.14 KEY STAKEHOLDERS & BUYING CRITERIA 
           5.14.1 KEY STAKEHOLDERS IN BUYING PROCESS
                    FIGURE 36 INFLUENCE OF STAKEHOLDERS ON BUYING PROCESS FOR END USERS
                    TABLE 10 INFLUENCE OF STAKEHOLDERS ON BUYING PROCESS FOR END USERS
           5.14.2 BUYING CRITERIA
                    FIGURE 37 KEY BUYING CRITERIA FOR END USERS
                    TABLE 11 KEY BUYING CRITERIA FOR END USERS
6 NORTH AMERICA IT SERVICES MARKET, BY SERVICE TYPE (Page No. - 76)
    6.1 INTRODUCTION 
           FIGURE 38 MANAGED SERVICES SEGMENT TO GROW AT HIGHEST CAGR BY 2027
           6.1.1 SERVICE TYPES: MARKET DRIVERS
                    TABLE 12 MARKET, BY SERVICE TYPE, 2017–2021 (USD BILLION)
                    TABLE 13 MARKET, BY SERVICE TYPE, 2022–2027 (USD BILLION)
    6.2 PROFESSIONAL SERVICES 
           FIGURE 39 CONSULTING SERVICES SEGMENT TO GROW AT HIGHEST CAGR BY 2027
           TABLE 14 MARKET, BY PROFESSIONAL SERVICE, 2017–2021 (USD BILLION)
           TABLE 15 MARKET, BY PROFESSIONAL SERVICE, 2022–2027 (USD BILLION)
           6.2.1 SYSTEM INTEGRATION SERVICES
                    FIGURE 40 APPLICATION INTEGRATION SERVICES SEGMENT TO GROW AT HIGHER CAGR BY 2027
                    TABLE 16 MARKET, BY SYSTEM INTEGRATION SERVICE, 2017–2021 (USD BILLION)
                    TABLE 17 MARKET, BY SYSTEM INTEGRATION SERVICE, 2022–2027 (USD BILLION)
                    6.2.1.1 Application Integration Services
                               6.2.1.1.1 Rising need to bridge gap between existing on-premises systems and cloud-based enterprise applications
                               FIGURE 41 APPLICATION TESTING SEGMENT TO GROW AT HIGHEST CAGR BY 2027
                               TABLE 18 NORTH AMERICA IT SERVICES MARKET MARKET, BY APPLICATION INTEGRATION SERVICE, 2017–2021 (USD BILLION)
                               TABLE 19 MARKET, BY APPLICATION INTEGRATION SERVICE, 2022–2027 (USD BILLION)
                               6.2.1.1.2 Application development
                               6.2.1.1.3 Application testing
                               6.2.1.1.4 Application lifecycle management
                    6.2.1.2 Infrastructure Integration Services
                               6.2.1.2.1 Growing demand for IT platforms
                               FIGURE 42 MOBILITY SEGMENT TO GROW AT HIGHEST CAGR BY 2027
                               TABLE 20 MARKET, BY INFRASTRUCTURE INTEGRATION SERVICE, 2017–2021 (USD BILLION)
                               TABLE 21 MARKET, BY INFRASTRUCTURE INTEGRATION SERVICE, 2022–2027 (USD BILLION)
                               6.2.1.2.2 Data center
                               6.2.1.2.3 Mobility
                               6.2.1.2.4 Network
                               6.2.1.2.5 Security
                               6.2.1.2.6 Other infrastructure integration services
           6.2.2 TRAINING AND EDUCATION SERVICES
                    6.2.2.1 Rising need to ensure hassle-free implementation of IT services
           6.2.3 CONSULTING SERVICES
                    6.2.3.1 Increasing need to decrease complexity
    6.3 MANAGED SERVICES 
           FIGURE 43 MANAGED MOBILITY SERVICE TO GROW AT HIGHEST CAGR BY 2027
           6.3.1 MANAGED SERVICES: MARKET DRIVERS
                    TABLE 22 MARKET, BY MANAGED SERVICE, 2017–2021 (USD BILLION)
                    TABLE 23 MARKET, BY MANAGED SERVICE, 2022–2027 (USD BILLION)
           6.3.2 MANAGED SECURITY SERVICE
                    6.3.2.1 Rising need to protect critical assets from cyberattacks
           6.3.3 MANAGED NETWORK SERVICE
                    6.3.3.1 Increasing demand for managed network services among SMEs
           6.3.4 MANAGED DATA CENTER AND IT INFRASTRUCTURE SERVICE
                    6.3.4.1 Rising demand for better storage and processing capabilities
           6.3.5 MANAGED COMMUNICATION AND COLLABORATION SERVICE
                    6.3.5.1 Growing need for transparent, co-managed services for cloud collaboration
           6.3.6 MANAGED MOBILITY SERVICE
                    6.3.6.1 Rising need to assist IT decision-makers in selecting hardware and applications
           6.3.7 MANAGED INFORMATION SERVICE
                    6.3.7.1 Increasing complexity in business processes
    6.4 TELECOM SERVICES 
           6.4.1 RISING DEMAND FOR ACCESSIBILITY AND RELIABILITY
7 NORTH AMERICA IT SERVICES MARKET, BY DEPLOYMENT MODE (Page No. - 91)
    7.1 INTRODUCTION 
           FIGURE 44 CLOUD SEGMENT TO ACCOUNT FOR LARGER MARKET SIZE BY 2027
           7.1.1 DEPLOYMENT MODES: MARKET DRIVERS
                    TABLE 24 MARKET, BY DEPLOYMENT MODE, 2017–2021 (USD BILLION)
                    TABLE 25 MARKET, BY DEPLOYMENT MODE, 2022–2027 (USD BILLION)
    7.2 ON-PREMISES 
           7.2.1 ON-PREMISES DEPLOYMENT MODE ENABLES ORGANIZATIONS MAINTAIN DATA SECURITY
    7.3 CLOUD 
           7.3.1 INCREASING RELIANCE OF ORGANIZATIONS ON IT ASSETS TO ENHANCE PRODUCTIVITY
   (Page No. - )
8 NORTH AMERICA IT SERVICES MARKET, BY ORGANIZATION SIZE (Page No. - 95)
    8.1 INTRODUCTION 
           FIGURE 45 SMES SEGMENT TO GROW AT HIGHER CAGR BY 2027
           8.1.1 ORGANIZATION SIZES: MARKET DRIVERS
                    TABLE 26 MARKET, BY ORGANIZATION SIZE, 2017–2021 (USD BILLION)
                    TABLE 27 MARKET, BY ORGANIZATION SIZE, 2022–2027 (USD BILLION)
    8.2 SMALL AND MEDIUM-SIZED ENTERPRISES 
           8.2.1 INCREASING IT SPENDING TO MANAGE BUSINESS OPERATIONS
    8.3 LARGE ENTERPRISES 
           8.3.1 GROWING NEED TO DIGITALIZE AND UPGRADE BUSINESS PROCESSES
9 NORTH AMERICA IT SERVICES MARKET, BY BUSINESS FUNCTION (Page No. - 99)
    9.1 INTRODUCTION 
           FIGURE 46 SALES AND MARKETING SEGMENT TO GROW AT HIGHEST CAGR BY 2027
           9.1.1 BUSINESS FUNCTIONS: MARKET DRIVERS
                    TABLE 28 MARKET, BY BUSINESS FUNCTION, 2017–2021 (USD BILLION)
                    TABLE 29 MARKET, BY BUSINESS FUNCTION, 2022–2027 (USD BILLION)
    9.2 HUMAN RESOURCE 
           9.2.1 RISING NEED TO IMPROVE EMPLOYEE ENGAGEMENT AND OPTIMIZE HR PROCESSES
    9.3 FINANCE AND ACCOUNTING 
           9.3.1 EFFICIENT IT SERVICES HELP REMOVE REDUNDANT TASKS
    9.4 SALES AND MARKETING 
           9.4.1 GROWING DEMAND FOR APPROPRIATE TOOLS TO ACHIEVE OUTCOME
    9.5 SUPPLY CHAIN MANAGEMENT 
           9.5.1 IT SERVICES ENABLE TIMELY PROCUREMENT
    9.6 OPERATIONS AND SUPPORT 
           9.6.1 RISING NEED TO IMPROVE PRODUCTIVITY AND QUALITY
    9.7 MANUFACTURING 
           9.7.1 GROWING DEMAND TO ANALYZE, ACCESS, AND SHARE LARGE AMOUNT OF INFORMATION
    9.8 OTHER BUSINESS FUNCTIONS 
10 NORTH AMERICA IT SERVICES MARKET, BY VERTICAL (Page No. - 105)
     10.1 INTRODUCTION 
               FIGURE 47 HEALTHCARE SEGMENT TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD
             10.1.1 VERTICALS: MARKET DRIVERS
                       TABLE 30 MARKET, BY VERTICAL, 2017–2021 (USD BILLION)
                       TABLE 31 MARKET, BY VERTICAL, 2022–2027 (USD BILLION)
     10.2 GOVERNMENT AND DEFENSE 
             10.2.1 RISING DEMAND FOR TRANSFORMATION OF GOVERNMENT INFRASTRUCTURE
     10.3 BANKING, FINANCIAL SERVICES, AND INSURANCE (BFSI) 
             10.3.1 RISING NEED FOR DIGITAL TRANSFORMATION AND IMPROVED CUSTOMER EXPERIENCE
     10.4 HEALTHCARE 
             10.4.1 GROWING DEMAND FOR TOOLS TO SUPPORT USER SECURITY
     10.5 MEDIA AND ENTERTAINMENT 
             10.5.1 TECHNOLOGICAL INNOVATIONS TO FACILITATE PERSONALIZED SERVICES
     10.6 CONSUMER GOODS AND RETAIL 
             10.6.1 RISING USE OF TECHNOLOGY TO ADDRESS MARKET VOLATILITY
     10.7 IT AND TELECOM 
             10.7.1 INCREASED USE OF SMARTPHONES TO DRIVE MOBILITY SOLUTIONS
     10.8 OTHER VERTICALS 
11 NORTH AMERICA IT SERVICES MARKET, BY COUNTRY (Page No. - 111)
     11.1 INTRODUCTION 
             11.1.1 MARKET DRIVERS
             11.1.2 NORTH AMERICA: RECESSION IMPACT
                       FIGURE 48 NORTH AMERICA: MARKET SNAPSHOT
                       TABLE 32 MARKET, BY COUNTRY, 2017–2021 (USD BILLION)
                       TABLE 33 MARKET, BY COUNTRY, 2022–2027 (USD BILLION)
             11.1.3 US
                       11.1.3.1 Increasing number of IT cloud service providers
                                   TABLE 34 US: NORTH AMERICA IT SERVICES MARKET, BY SERVICE TYPE, 2017–2021 (USD BILLION)
                                   TABLE 35 US: MARKET, BY SERVICE TYPE, 2022–2027 (USD BILLION)
                                   TABLE 36 US: MARKET, BY PROFESSIONAL SERVICE, 2017–2021 (USD BILLION)
                                   TABLE 37 US: MARKET, BY PROFESSIONAL SERVICE, 2022–2027 (USD BILLION)
                                   TABLE 38 US: MARKET, BY SYSTEM INTEGRATION SERVICE, 2017–2021 (USD BILLION)
                                   TABLE 39 US: MARKET, BY SYSTEM INTEGRATION SERVICE, 2022–2027 (USD BILLION)
                                   TABLE 40 US: MARKET, BY APPLICATION INTEGRATION SERVICE, 2017–2021 (USD BILLION)
                                   TABLE 41 US: MARKET, BY APPLICATION INTEGRATION SERVICE, 2022–2027 (USD BILLION)
                                   TABLE 42 US: MARKET, BY INFRASTRUCTURE INTEGRATION SERVICE, 2017–2021 (USD BILLION)
                                   TABLE 43 US: MARKET, BY INFRASTRUCTURE INTEGRATION SERVICE, 2022–2027 (USD BILLION)
                                   TABLE 44 US: NORTH AMERICA IT SERVICES MARKET, BY MANAGED SERVICE, 2017–2021 (USD BILLION)
                                   TABLE 45 US: MARKET, BY MANAGED SERVICE, 2022–2027 (USD BILLION)
                                   TABLE 46 US: MARKET, BY DEPLOYMENT MODE, 2017–2021 (USD BILLION)
                                   TABLE 47 US: MARKET, BY DEPLOYMENT MODE, 2022–2027 (USD BILLION)
                                   TABLE 48 US: MARKET, BY ORGANIZATION SIZE, 2017–2021 (USD BILLION)
                                   TABLE 49 US: MARKET, BY ORGANIZATION SIZE, 2022–2027 (USD BILLION)
                                   TABLE 50 US: MARKET, BY BUSINESS FUNCTION, 2017–2021 (USD BILLION)
                                   TABLE 51 US: MARKET, BY BUSINESS FUNCTION, 2022–2027 (USD BILLION)
                                   TABLE 52 US: MARKET, BY VERTICAL, 2017–2021 (USD BILLION)
                                   TABLE 53 US: MARKET, BY VERTICAL, 2022–2027 (USD BILLION)
             11.1.4 CANADA
                       11.1.4.1 Rising adoption of cloud by IT service vendors
                                   TABLE 54 CANADA: NORTH AMERICA IT SERVICES MARKET, BY SERVICE TYPE, 2017–2021 (USD BILLION)
                                   TABLE 55 CANADA: MARKET, BY SERVICE TYPE, 2022–2027 (USD BILLION)
                                   TABLE 56 CANADA: MARKET, BY PROFESSIONAL SERVICE, 2017–2021 (USD BILLION)
                                   TABLE 57 CANADA: MARKET, BY PROFESSIONAL SERVICE, 2022–2027 (USD BILLION)
                                   TABLE 58 CANADA: MARKET, BY SYSTEM INTEGRATION SERVICE, 2017–2021 (USD BILLION)
                                   TABLE 59 CANADA: MARKET, BY SYSTEM INTEGRATION SERVICE, 2022–2027 (USD BILLION)
                                   TABLE 60 CANADA: MARKET, BY APPLICATION INTEGRATION SERVICE, 2017–2021 (USD BILLION)
                                   TABLE 61 CANADA: MARKET, BY APPLICATION INTEGRATION SERVICE, 2022–2027 (USD BILLION)
                                   TABLE 62 CANADA: MARKET, BY INFRASTRUCTURE INTEGRATION SERVICE, 2017–2021 (USD BILLION)
                                   TABLE 63 CANADA: NORTH AMERICA IT SERVICES MARKET, BY INFRASTRUCTURE INTEGRATION SERVICE, 2022–2027 (USD BILLION)
                                   TABLE 64 CANADA: MARKET, BY MANAGED SERVICE, 2017–2021 (USD BILLION)
                                   TABLE 65 CANADA: MARKET, BY MANAGED SERVICE, 2022–2027 (USD BILLION)
                                   TABLE 66 CANADA: MARKET, BY DEPLOYMENT MODE, 2017–2021 (USD BILLION)
                                   TABLE 67 CANADA: MARKET, BY DEPLOYMENT MODE, 2022–2027 (USD BILLION)
                                   TABLE 68 CANADA: MARKET, BY ORGANIZATION SIZE, 2017–2021 (USD BILLION)
                                   TABLE 69 CANADA: MARKET, BY ORGANIZATION SIZE, 2022–2027 (USD BILLION)
                                   TABLE 70 CANADA: MARKET, BY BUSINESS FUNCTION, 2017–2021 (USD BILLION)
                                   TABLE 71 CANADA: MARKET, BY BUSINESS FUNCTION, 2022–2027 (USD BILLION)
                                   TABLE 72 CANADA: MARKET, BY VERTICAL, 2017–2021 (USD BILLION)
                                   TABLE 73 CANADA: MARKET, BY VERTICAL, 2022–2027 (USD BILLION)
12 COMPETITIVE LANDSCAPE (Page No. - 126)
     12.1 INTRODUCTION 
     12.2 NORTH AMERICA IT SERVICES MARKET EVALUATION FRAMEWORK 
               FIGURE 49 MARKET EVALUATION FRAMEWORK
     12.3 MARKET SHARE OF TOP VENDORS 
               FIGURE 50 MARKET: VENDOR SHARE ANALYSIS
     12.4 HISTORICAL REVENUE ANALYSIS OF TOP VENDORS 
               FIGURE 51 HISTORICAL REVENUE ANALYSIS, 2017–2021 (USD MILLION)
     12.5 EVALUATION QUADRANT FOR KEY PLAYERS, 2022 
               FIGURE 52 COMPANY EVALUATION MATRIX FOR KEY PLAYERS: CRITERIA WEIGHTAGE
             12.5.1 STARS
             12.5.2 EMERGING LEADERS
             12.5.3 PERVASIVE PLAYERS
             12.5.4 PARTICIPANTS
                       FIGURE 53 COMPANY EVALUATION QUADRANT FOR KEY PLAYERS
             12.5.5 COMPETITIVE BENCHMARKING OF KEY PLAYERS
                       TABLE 74 COMPANY FOOTPRINT, BY SERVICE TYPE
                       TABLE 75 COMPANY FOOTPRINT, BY COUNTRY
                       TABLE 76 OVERALL COMPANY FOOTPRINT
     12.6 EVALUATION QUADRANT FOR STARTUPS/SMES, 2022 
               FIGURE 54 EVALUATION MATRIX FOR STARTUPS/SMES: CRITERIA WEIGHTAGE
             12.6.1 RESPONSIVE COMPANIES
             12.6.2 PROGRESSIVE COMPANIES
             12.6.3 DYNAMIC COMPANIES
             12.6.4 STARTING BLOCKS
                       FIGURE 55 EVALUATION QUADRANT FOR STARTUPS/SMES
                       TABLE 77 COMPANY FOOTPRINT FOR STARTUPS/SMES, BY SERVICE TYPE
                       TABLE 78 COMPANY FOOTPRINT FOR STARTUPS/SMES, BY COUNTRY
                       TABLE 79 OVERALL COMPANY FOOTPRINT FOR STARTUPS/SMES
             12.6.5 COMPETITIVE BENCHMARKING OF STARTUPS/SMES
                       TABLE 80 DETAILED LIST OF KEY STARTUPS/SMES
     12.7 COMPETITIVE SCENARIO 
               TABLE 81 NORTH AMERICA IT SERVICES MARKET: PRODUCT LAUNCHES, 2019–2022
               TABLE 82 MARKET: DEALS, 2019–2022
13 COMPANY PROFILES (Page No. - 145)
     13.1 INTRODUCTION 
     13.2 KEY PLAYERS 
(Business Overview, Services offered, Recent Developments, MnM View)*
             13.2.1 IBM
                       TABLE 83 IBM: BUSINESS OVERVIEW
                       FIGURE 56 IBM: COMPANY SNAPSHOT
                       TABLE 84 IBM: SERVICES OFFERED
                       TABLE 85 IBM: SERVICE LAUNCHES AND BUSINESS EXPANSIONS
                       TABLE 86 IBM: DEALS
             13.2.2 HEWLETT PACKARD ENTERPRISE
                       TABLE 87 HPE: BUSINESS OVERVIEW
                       FIGURE 57 HPE: COMPANY SNAPSHOT
                       TABLE 88 HPE: SERVICES OFFERED
                       TABLE 89 HPE: SERVICE LAUNCHES AND BUSINESS EXPANSIONS
                       TABLE 90 HPE: DEALS
             13.2.3 ACCENTURE
                       TABLE 91 ACCENTURE: BUSINESS OVERVIEW
                       FIGURE 58 ACCENTURE: COMPANY SNAPSHOT
                       TABLE 92 ACCENTURE: SERVICES OFFERED
                       TABLE 93 ACCENTURE: SERVICE LAUNCHES AND BUSINESS EXPANSIONS
                       TABLE 94 ACCENTURE: DEALS
             13.2.4 CISCO
                       TABLE 95 CISCO: BUSINESS OVERVIEW
                       FIGURE 59 CISCO: COMPANY SNAPSHOT
                       TABLE 96 CISCO: SERVICES OFFERED
                       TABLE 97 CISCO: SERVICE LAUNCHES AND BUSINESS EXPANSIONS
                       TABLE 98 CISCO: DEALS
             13.2.5 WIPRO
                       TABLE 99 WIPRO: BUSINESS OVERVIEW
                       FIGURE 60 WIPRO: COMPANY SNAPSHOT
                       TABLE 100 WIPRO: SERVICES OFFERED
                       TABLE 101 WIPRO: SERVICE LAUNCHES & BUSINESS EXPANSIONS
                       TABLE 102 WIPRO: DEALS
             13.2.6 HCL TECHNOLOGIES
                       TABLE 103 HCL TECHNOLOGIES: BUSINESS OVERVIEW
                       FIGURE 61 HCL TECHNOLOGIES: COMPANY SNAPSHOT
                       TABLE 104 HCL: SERVICES OFFERED
                       TABLE 105 HCL: SERVICE LAUNCHES AND BUSINESS EXPANSIONS
                       TABLE 106 HCL: DEALS
             13.2.7 COGNIZANT
                       TABLE 107 COGNIZANT: BUSINESS OVERVIEW
                       FIGURE 62 COGNIZANT: COMPANY SNAPSHOT
                       TABLE 108 COGNIZANT: SERVICES OFFERED
                       TABLE 109 COGNIZANT: SERVICE LAUNCHES AND BUSINESS EXPANSIONS
                       TABLE 110 COGNIZANT: DEALS
             13.2.8 INFOSYS
                       TABLE 111 INFOSYS: BUSINESS OVERVIEW
                       FIGURE 63 INFOSYS: COMPANY SNAPSHOT
                       TABLE 112 INFOSYS: SERVICES OFFERED
                       TABLE 113 INFOSYS: SERVICE LAUNCHES AND BUSINESS EXPANSIONS
                       TABLE 114 INFOSYS: DEALS
             13.2.9 RACKSPACE
                       TABLE 115 RACKSPACE: BUSINESS OVERVIEW
                       FIGURE 64 RACKSPACE: COMPANY SNAPSHOT
                       TABLE 116 RACKSPACE: SERVICES OFFERED
                       TABLE 117 RACKSPACE: SERVICE LAUNCHES AND BUSINESS EXPANSIONS
                       TABLE 118 RACKSPACE: DEALS
             13.2.10 TCS
                       TABLE 119 TCS: BUSINESS OVERVIEW
                       FIGURE 65 TCS: COMPANY SNAPSHOT
                       TABLE 120 TCS: SERVICES OFFERED
                       TABLE 121 TCS: SERVICE LAUNCHES AND BUSINESS EXPANSIONS
                       TABLE 122 TCS: DEALS
     13.3 OTHER PLAYERS 
             13.3.1 FUJITSU
             13.3.2 CAPGEMINI
             13.3.3 ERICSSON
             13.3.4 HUAWEI TECHNOLOGIES CO. LTD.
             13.3.5 NOKIA NETWORKS
             13.3.6 GTT COMMUNICATIONS
             13.3.7 SAP
             13.3.8 DXC TECHNOLOGY
             13.3.9 NTT DATA
             13.3.10 NEC
             13.3.11 DELOITTE
             13.3.12 VIRTUSTREAM
             13.3.13 DIGITALOCEAN
             13.3.14 BLUELOCK
             13.3.15 NAVISITE
             13.3.16 LUMEN TECHNOLOGIES
             13.3.17 INFOR
             13.3.18 OPENTEXT
             13.3.19 CITRIX
             13.3.20 IFS
     13.4 SMES/STARTUPS 
             13.4.1 INVENTIVE WORKS
             13.4.2 TECHMATRIX
             13.4.3 MISSION CLOUD SERVICES
             13.4.4 OPTANIX
             13.4.5 SECUREKLOUD
             13.4.6 ASCEND TECHNOLOGIES
             13.4.7 ESSINTIAL
             13.4.8 AUNALYTICS
             13.4.9 2ND WATCH
             13.4.10 CLOUDNOW
*Details on Business Overview, Services Offered, Recent Developments, MnM View might not be captured in case of unlisted companies.
14 ADJACENT/RELATED MARKETS (Page No. - 230)
     14.1 INTRODUCTION 
             14.1.1 RELATED MARKETS
             14.1.2 LIMITATIONS
     14.2 CLOUD MANAGED SERVICES MARKET 
               TABLE 123 CLOUD MANAGED SERVICES MARKET, BY VERTICAL, 2018–2021 (USD MILLION)
               TABLE 124 CLOUD MANAGED SERVICES MARKET, BY VERTICAL, 2022–2027 (USD MILLION)
     14.3 MANAGED SERVICES MARKET 
               TABLE 125 MANAGED SERVICES MARKET, BY REGION, 2016–2020 (USD MILLION)
               TABLE 126 MANAGED SERVICES MARKET, BY REGION, 2021–2026 (USD MILLION)
15 APPENDIX (Page No. - 233)
     15.1 DISCUSSION GUIDE 
     15.2 KNOWLEDGESTORE: MARKETSANDMARKETS’ SUBSCRIPTION PORTAL 
     15.3 CUSTOMIZATION OPTIONS 
     15.4 RELATED REPORTS 
     15.5 AUTHOR DETAILS