Table of Content

1. Introduction
1.1 Market Definition
1.2 Scope of the Study
1.3 Global Speech Analytics Market Ecosystem
1.4 Currency & Limitation
1.4.1 Currency
1.4.2 Limitations
1.5 Key Stakeholders

2. Research Methodology
2.1 Research Approach
2.2 Data Collection & Validation
2.2.1 Secondary Research
2.2.2 Primary Research
2.3 Market Assessment
2.3.1 Market Size Estimation
2.3.1.1 Bottom-up Approach
2.3.1.2 Top-down Approach
2.3.1.3 Growth Forecast
2.3.2 Market Share Analysis
2.4 Assumptions for the Study

3. Executive Summary
3.1 Market Analysis, by Component
3.2 Market Analysis, by Application
3.3 Market Analysis, by Organization Size
3.4 Market Analysis, by Deployment Mode
3.5 Market Analysis, by End-use Industry
3.6 Market Analysis, by Geography

4. Impact of COVID-19 on Speech Analytics Market

5. Market Insights
5.1 Introduction
5.2 Market Dynamics
5.2.1 Drivers
5.2.1.1 Surge in Demand for Speech Analytics to Improve Call Center Operations
5.2.1.2 Emergence of Speech Analytics to Enhance Fraud Detection
5.2.1.3 Increased Demand for Speech-based Biometric Systems
5.2.2 Restraints
5.2.2.1 Concerns Regarding Data Privacy and Security
5.2.3 Opportunities
5.2.3.1 Increasing use of Speech Analytics in the Healthcare Sector
5.2.3.2 Growing Demand for Cloud-based Speech Analytics Solutions to Boost Customer Retention
5.2.4 Challenges
5.2.4.1 Limited Use Cases of Real-time Speech Analytics
5.2.5 Technology Trends
5.2.5.1 Increasing Incorporation of AI & ML into Speech Analytics Solutions
5.2.6 Market Trends
5.2.6.1. Increased Use of Speech Analytics Solutions Since the COVID-19 Pandemic

6. Speech Analytics Market, by Component
6.1 Introduction
6.2 Solutions
6.2.1 Call Center Software
6.2.2 Customer Experience Solutions
6.2.3 Reporting and Visualization Tools
6.2.4 Customer Engagement Solutions
6.2.5 Quality Assurance and Monitoring Solutions
6.2.6 Enterprise Performance Management Solutions
6.2.7 Other Speech Analytics Solutions
6.3 Services
6.3.1 Professional Services
6.3.2 Managed Services

7. Speech Analytics Market, by Application
7.1 Introduction
7.2 Sales & Marketing Management
7.3 Customer Experience Management
7.4 Fraud Detection & Security
7.5 Call Monitoring and Summarization
7.6 Risk & Compliance Management
7.7 Sentiment Analysis
7.8 Other Applications

8. Speech Analytics Market, by Organization Size
8.1 Introduction
8.2 Small & Medium-sized Enterprises
8.3 Large Enterprises

9. Speech Analytics Market, by Deployment Mode
9.1 Introduction
9.2 Cloud-based Deployment
9.3 On-premise Deployment

10. Speech Analytics Market, by End-use Industry
10.1 Introduction
10.2 IT & Telecommunications
10.3 Media & Entertainment
10.4 Business Process Outsourcing
10.5 BFSI
10.6 Retail & Consumer Goods
10.7 Healthcare & Life Sciences
10.8 Government & Public Sector
10.9 Travel & Hospitality
10.10 Education
10.11 Other End-use Industries

11. Speech Analytics Market, by Geography
11.1 North America
11.1.1 U.S.
11.1.2 Canada
11.2 Asia-Pacific
11.2.1 China
11.2.2 Japan
11.2.3 India
11.2.4 South Korea
11.2.5 Singapore
11.2.6 Rest of Europe
11.3 Europe
11.3.1 Germany
11.3.2 U.K.
11.3.3. France
11.3.4 Italy
11.3.5 Spain
11.3.6 Netherlands
11.3.7 Switzerland
11.3.6 Rest of Europe
11.4 Latin America
11.4.1 Brazil
11.4.2 Mexico
11.4.3 Rest of Latin America
11.5 Middle East & Africa
11.5.1 UAE
11.5.2 Israel
11.5.3 Rest of Middle East & Africa

12. Speech Analytics Market-Competitive Landscape
12.1 Introduction
12.2 Key Growth Strategies
12.2.1 Market Differentiators
12.2.2 Synergy Analysis: Major Deals & Strategic Alliance
12.3 Competitive Dashboard
12.3.1 Industry Leader
12.3.2 Market Differentiators
12.3.3 Vanguards
12.3.4 Contemporary Stalwarts
12.4 Vendor Market Positioning
12.5 Market Share Analysis

13. Company Profiles (Business Overview, Financial Overview, Product Portfolio, and Strategic Developments)
13.1 NICE Ltd. (Israel)
13.2 CallMiner, Inc. (U.S.)
13.3 Gnani Innovations Private Limited (India)
13.4 Kwantics (India)
13.5 Uniphore Technologies Inc. (India)
13.6 Aural Analytics Inc (U.S.)
13.7 WinterLight Labs (Canada)
13.8 Dialpad, Inc. (U.S.)
13.9 Batvoice Technologies (France)
13.10 Calabrio, Inc. (U.S.) Dialpad, Inc. (U.S.)
13.11 Audio Analytic Ltd. (U.K.)
13.12 Genesys Cloud Services, Inc. (U.S.)
13.13. Intelligent Voice Ltd (U.K.)
13.14. Avaya Holdings Corp. (U.S.)
13.15. Verint Systems Inc. (U.S.)
13.16. SAS Institute Inc. (U.S.)
13.17. Amazon.com, Inc. (U.S.)
13.18 The Plum Group, Inc. (U.S.)
13.19 Qualtrics International Inc. (U.S.)
14. Appendix
14.1 Questionnaire
14.2 Available Customization



List of Figures

List of Figures

Figure 1 Research Process
Figure 2 Key Secondary Resources
Figure 3 Primary Research Techniques
Figure 4 Key Executives Interviewed
Figure 5 Breakdown of Primary Interviews (Supply-Side & Demand-Side)
Figure 6 Market Sizing and Growth Forecast Approach
Figure 7 Key Insights
Figure 8 Global Speech Analytics Market Size, By Component, 2022 Vs. 2029 (USD Million)
Figure 9 Global Speech Analytics Market Size, By Application, 2022 Vs. 2029 (USD Million)
Figure 10 Global Speech Analytics Market Size, By Organization Size, 2022 Vs. 2029 (USD Million)
Figure 11 Global Speech Analytics Market Size, By Deployment Mode, 2022 Vs. 2029 (USD Million)
Figure 12 Global Speech Analytics Market Size, By End-Use Industry, 2022 Vs. 2029 (USD Million)
Figure 13 Geographic Snapshot: Global Speech Analytics Market (Market Share & CAGR)
Figure 14 Market Dynamics
Figure 15 Global Speech Analytics Market Size, By Component, 2022 Vs. 2029 (USD Million)
Figure 16 Global Speech Analytics Market Size, By Application, 2022 Vs. 2029 (USD Million)
Figure 17 Global Speech Analytics Market Size, By Organization Size, 2022 Vs. 2029 (USD Million)
Figure 18 Global Speech Analytics Market Size, By Deployment Mode, 2022 Vs. 2029 (USD Million)
Figure 19 Global Speech Analytics Market Size, By End-Use Industry, 2022 Vs. 2029 (USD Million)
Figure 20 Global Speech Analytics Market Size, By Geography, 2022 Vs. 2029 (USD Million)
Figure 21 Geographic Snapshot: North America Speech Analytics Market
Figure 22 Geographic Snapshot: Asia-Pacific Speech Analytics Market
Figure 23 Geographic Snapshot: Europe Speech Analytics Market
Figure 24 Geographic Snapshot: Latin America Speech Analytics Market
Figure 25 Geographic Snapshot: Middle East & Africa Speech Analytics Market
Figure 26 Growth Strategies Adopted by Leading Market Players (2020–2022)
Figure 27 Competitive Dashboard: Speech Analytics Market
Figure 28 Market Share Analysis: Speech Analytics Market, 2021
Figure 29 NICE Ltd.: Financial Overview (2021)
Figure 30 Avaya Holdings Corp.: Financial Overview (2021)
Figure 31 Verint Systems Inc.: Financial Overview (2022)
Figure 32 Amazon.Com, Inc.: Financial Overview (2021)
Figure 33 Qualtrics International Inc.: Financial Overview (2021)