Table of Content

Chapter 1: Executive summary

Chapter 2: Socio-economic indicators

Chapter 3: Introduction
3.1. Market definition and structure
3.2. Basic CRM Process
3.3. Types of CRM

Chapter 4: Market overview
4.1. Global CRM market (2020 – 2027e)
4.2. CRM software market in India (2020 – 2027e)

Chapter 5: COVID-19 Impact Analysis
5.1. COVID-19 impact analysis
Chapter 6: Market influencers
6.1. Market drivers
6.2. Market challenges

Chapter 7: Market trends
7.1. Market trends
Chapter 8: Competitive landscape
8.1. Engagebay India Private Limited
- Company information
- Business description
- Products/Services
- Key people
Note: Similar information covered for all other companies
8.2. QBurst Technologies Pvt. Ltd.
8.3. Amazon Web Services, Inc.
8.4. Fresh Sales Private Limited
8.5. Microsoft Corporation India Private Limited
8.6. Nextsky Technologies Private Limited
8.7. Oracle India Private Limited
8.8. Salesforce.com India Private Limited
8.9. SAP India Private Limited
8.10. Zoho Corporation Private Limited

Chapter 9: Recent developments

9.1. Recent developments

Chapter 10: Appendix

10.1. Research methodology
10.2. About Netscribes
10.3. Disclaimer