Table of Content

Part 1. Summary
Part 2. Introduction
? Study period
? Geographical scope
? Market segmentation
Part 3. Cloud-based contact center market overview
Part 4. Market breakdown by component
? Solutions
? Services
Part 5. Market breakdown by deployment mode
? Hybrid cloud
? Private cloud
? Public cloud
Part 6. Market breakdown by organization size
? Large enterprises
? Small and medium enterprises (SMEs)
Part 7. Market breakdown by end user
? BFSI
? Healthcare
? IT and telecom
? Logistics and transport
? Media and entertainment
? Retail and consumer
? Others
Part 8. Market breakdown by region
? Asia Pacific
? Europe
? North America
? MEA (Middle East and Africa)
? Latin America
Part 9. Key companies
? 3CLogic, Inc.
? 8x8 Inc.
? Amazon Web Services Inc.
? Avaya Inc.
? Cisco Systems Inc.
? Five9 Inc.
? Genesys Telecommunications Laboratories, Inc.
? Mitel Networks Corporation
? Nice inContact Inc.
? Oracle Corporation
Part 10. Methodology