Table of Content


FIGURES AND TABLES
PART 1. INTRODUCTION
? Report description
? Objectives of the study
? Market segment
? Years considered for the report
? Currency
? Key target audience
PART 2. METHODOLOGY
PART 3. EXECUTIVE SUMMARY
PART 4. MARKET OVERVIEW
? Introduction
? Drivers
? Restraints
? Impact of COVID-19 pandemic
PART 5. MARKET BREAKDOWN BY COMPONENT
? Software
? Services
PART 6. MARKET BREAKDOWN BY APPLICATION
? CRM analytics
? Customer experience management
? Customer services
? Marketing automation
? Salesforce automation
? Others
PART 7. MARKET BREAKDOWN BY DEPLOYMENT MODE
? On-premise
? Cloud
PART 8. MARKET BREAKDOWN BY ORGANIZATION SIZE
? Large enterprises
? Small and medium enterprises (SMEs)
PART 9. MARKET BREAKDOWN BY END USER
? BFSI
? Education
? Government
? Healthcare
? IT and telecom
? Manufacturing
? Nonprofits
? Retail
? Others
PART 10. MARKET BREAKDOWN BY REGION
? Asia Pacific
? Europe
? North America
? Rest of the World (RoW)
PART 11. KEY COMPANIES
? Adobe Inc.
? Freshworks Inc.
? Microsoft Corporation
? Oracle Corporation
? Pegasystems Inc.
? Pipedrive Inc.
? Salesforce.com Inc.
? SAP SE
? Zoho Corporation
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