Table of Content

1. Research Framework
1.1. Research Objective
1.2. Product Overview
1.3. Market Segmentation

2. Research Methodology
2.1. Qualitative Research
2.2. Methodology
2.3. Regional Split of Primary & Secondary Research
2.4. Secondary Research
2.5. Primary Research
2.5.1. Breakdown of Primary Research Respondents, By Region
2.5.2. Breakdown of Primary Research Respondents, By Industry Participants
2.6. Market Size Estimation
2.7. Assumptions for the Study
2.8. Market Breakdown & Data Triangulation

3. Executive Summary

4. Industry Insight and Growth Strategy
4.1. Value Chain Analysis
4.2. DROC Analysis
4.2.1. Growth Drivers
4.2.1.1. Advantages of Chatbot Integration to Businesses
4.2.1.2. Rising Adoption of Chatbot by Government Institutions
4.2.2. Restraints
4.2.2.1. Limited Human Intervention and High Initial Installation Cost
4.2.3. Opportunities
4.2.3.1. Negative Impact of the COVID-19 Pandemic
4.2.4. Challenges
4.2.4.1. Increasing Adoption of Chatbots in Large Enterprises
4.2.4.2. Rising Demand for Real-Time Customer Service
4.3. Recent Developments
4.4. Porter’s Five Forces Analysis
4.4.1. Bargaining Power of Buyers
4.4.2. Bargaining Power of Suppliers
4.4.3. Intensity of Rivalry
4.4.4. Threat of New Entrants
4.4.5. Threat of Substitutes

5. Chatbot Market Overview
5.1. Market Estimates & Forecast by Value, 2018-2028
5.2. Market Share & Forecast, by Segment
5.2.1. By Type
5.2.1.1. Rule Based
5.2.1.2. AI Based
5.2.2. By Chanel Integration
5.2.2.1. Websites
5.2.2.2. Contact Centers
5.2.2.3. Social Media
5.2.2.4. Mobile Applications
5.2.3. By Organization Size
5.2.3.1. Large Enterprises
5.2.3.2. Small and Medium-Sized Enterprises
5.2.4. By Application
5.2.4.1. Customer Service
5.2.4.2. Personal Assistant
5.2.4.3. Branding and Advertisement
5.2.4.4. Customer Engagement and Retention
5.2.4.5. Data Privacy and Compliance
5.2.4.6. Employee Engagement and On Boarding
5.2.4.7. Payment Processing
5.2.4.8. Others
5.2.5. By End-User
5.2.5.1. Banking, Financial Services, And Insurance
5.2.5.2. Information Technology and Telecom
5.2.5.3. Retail and E-commerce
5.2.5.4. Healthcare and Life Sciences
5.2.5.5. Travel and Hospitality
5.2.5.6. Media and Entertainment
5.2.5.7. Transportation and Logistics
5.2.5.8. Government
5.2.5.9. Others
5.2.6. By Region
5.2.6.1. North America
5.2.6.2. Europe
5.2.6.3. Asia-Pacific (APAC)
5.2.6.4. Latin America (LATAM)
5.2.6.5. Middle-East & Africa (MEA)

6. North America Chatbot Market Overview
6.1. Market Size and Forecast
6.1.1. By Value (USD Billion), 2018-2028
6.2. Market Share and Forecast
6.2.1. By Type
6.2.2. By Chanel Integration
6.2.3. By Organization Size
6.2.4. By Application
6.2.5. By End-User
6.2.6. By Country
6.2.6.1. U.S.
6.2.6.2. Canada

7. Europe Chatbot Market Overview
7.1. Market Size and Forecast
7.1.1. By Value (USD Billion), 2018-2028
7.2. Market Share and Forecast
7.2.1. By Type
7.2.2. By Chanel Integration
7.2.3. By Organization Size
7.2.4. By Application
7.2.5. By End-User
7.2.6. By Country
7.2.6.1. Germany
7.2.6.2. U.K.
7.2.6.3. France
7.2.6.4. Italy
7.2.6.5. Spain
7.2.6.6. Netherlands
7.2.6.7. Rest of Europe

8. APAC Chatbot Market Overview
8.1. Market Size and Forecast
8.1.1. By Value (USD Billion), 2018-2028
8.2. Market Share and Forecast
8.2.1. By Type
8.2.2. By Chanel Integration
8.2.3. By Organization Size
8.2.4. By Application
8.2.5. By End-User
8.2.6. By Country
8.2.6.1. China
8.2.6.2. India
8.2.6.3. Japan
8.2.6.4. South Korea
8.2.6.5. Rest of APAC

9. LATAM Chatbot Market Overview
9.1. Market Size and Forecast
9.1.1. By Value (USD Billion), 2018-2028
9.2. Market Share and Forecast
9.2.1. By Type
9.2.2. By Chanel Integration
9.2.3. By Organization Size
9.2.4. By Application
9.2.5. By End-User
9.2.6. By Country
9.2.6.1. Mexico
9.2.6.2. Brazil
9.2.6.3. Rest of LATAM

10. MEA Chatbot Market Overview
10.1. Market Size and Forecast
10.1.1. By Value (USD Billion), 2018-2028
10.2. Market Share and Forecast
10.2.1. By Type
10.2.2. By Chanel Integration
10.2.3. By Organization Size
10.2.4. By Application
10.2.5. By End-User
10.2.6. By Country
10.2.6.1. Saudi Arabia
10.2.6.2. UAE
10.2.6.3. South Africa
10.2.6.4. Rest of MEA

11. Competitive Landscape
11.1. List of Key Players and Their Offerings
11.2. Market Share / Ranking Analysis (2021)
11.3. Competitive Benchmarking, By Operating Parameters

12. Impact of COVID-19 on Chatbot Market

13. Company Profiles (Company Overview, Financial Matrix, Key Product landscape, Key Personnel, Key Competitors, Contact Address, and Strategic Outlook) *
13.1. Aivo
13.2. Botscrew
13.3. Cleverbot
13.4. MobileMonkey
13.5. IBM Corporation
13.6. LiveChat Inc.
13.7. eGain Corporation
13.8. Dialogflow
13.9. Nuance Communications
13.10. Artificial Solutions Holding ASH AB
13.11. Creative Virtual Ltd
13.12. Avaamo Inc.
13.13. Kore.ai Inc.
13.14. EdgeVerve Systems Limited
13.15. SMOOCH.ai
13.16. Inbenta Technologies Inc.
13.17. Botsify Inc.
13.18. Next IT Corp.
13.19. Creative Virtual Ltd.
13.20. Other Prominent Players

14. Key Strategic Recommendations


List of Figures

Figure 1: Chatbot Market Segmentation

Figure 2: Chatbot Market Value Chain Analysis

Figure 3: Company Market Share Analysis, 2021

Figure 4: Chatbot Market Size, By Value (USD Billion), 2018-2028

Figure 5: Chatbot Market Share (%), By Type, By Value, 2018-2028

Figure 6: Chatbot Market Share (%), By Chanel Integration, By Value, 2018-2028

Figure 7: Chatbot Market Share (%), By Organization Size, By Value, 2018-2028

Figure 8: Chatbot Market Share (%), By Application, By Value, 2018-2028

Figure 9: Chatbot Market Share (%), By End-User, By Value, 2018-2028

Figure 10: Chatbot Market Share (%), By Region, By Value, 2018-2028

Figure 11: North America Chatbot Market Size, By Value (USD Billion), 2018-2028

Figure 12: North America Chatbot Market Share (%), By Type, By Value, 2018-2028

Figure 13: North America Chatbot Market Share (%), By Chanel Integration, By Value, 2018-2028

Figure 14: North America Chatbot Market Share (%), By Organization Size, By Value, 2018-2028

Figure 15: North America Chatbot Market Share (%), By Application, By Value, 2018-2028

Figure 16: North America Chatbot Market Share (%), By End-User, By Value, 2018-2028

Figure 17: North America Chatbot Market Share (%), By Country, By Value, 2018-2028

Figure 18: Europe Chatbot Market Size, By Value (USD Billion), 2018-2028

Figure 19: Europe Chatbot Market Share (%), By Type, By Value, 2018-2028

Figure 20: Europe Chatbot Market Share (%), By Chanel Integration, By Value, 2018-2028

Figure 21: Europe Chatbot Market Share (%), By Organization Size, By Value, 2018-2028

Figure 22: Europe Chatbot Market Share (%), By Application, By Value, 2018-2028

Figure 23: Europe Chatbot Market Share (%), by End-User, By Value, 2018-2028

Figure 24: Europe Chatbot Market Share (%), By Country, By Value, 2018-2028

Figure 25: Asia-Pacific Chatbot Market Size, By Value (USD Billion), 2018-2028

Figure 26: Asia-Pacific Chatbot Market Share (%), By Type, By Value, 2018-2028

Figure 27: Asia-Pacific Chatbot Market Share (%), By Chanel Integration, By Value, 2018-2028

Figure 28: Asia-Pacific Chatbot Market Share (%), By Organization Size, By Value, 2018-2028

Figure 29: Asia-Pacific Chatbot Market Share (%), By Application, By Value, 2018-2028

Figure 30: Asia-Pacific Chatbot Market Share (%), By End-User, By Value, 2018-2028

Figure 31: Asia-Pacific Chatbot Market Share (%), By Country, By Value, 2018-2028

Figure 32: Latin America Chatbot Market Size, By Value (USD Billion), 2018-2028

Figure 33: Latin America Chatbot Market Share (%), By Type, By Value, 2018-2028

Figure 34: Latin America Chatbot Market Share (%), By Chanel Integration, By Value, 2018-2028

Figure 35: Latin America Chatbot Market Share (%), By Organization Size, By Value, 2018-2028

Figure 36: Latin America Chatbot Market Share (%), By Application, By Value, 2018-2028

Figure 37: Latin America Chatbot Market Share (%), By End-User, By Value, 2018-2028

Figure 38: Latin America Chatbot Market Share (%), By Country, By Value, 2018-2028

Figure 39: Middle East & Africa Chatbot Market Size, By Value (USD Billion), 2018-2028

Figure 40: Middle East & Africa Chatbot Market Share (%), By Type, By Value, 2018-2028

Figure 41: Middle East & Africa Chatbot Market Share (%), By Chanel Integration, By Value, 2018-2028

Figure 42: Middle East & Africa Chatbot Market Share (%), By Organization Size, By Value, 2018-2028

Figure 43: Middle East & Africa Chatbot Market Share (%), By Application, By Value, 2018-2028

Figure 44: Middle East & Africa Chatbot Market Share (%), By End-User, By Value, 2018-2028

Figure 45: Middle East & Africa Chatbot Market Share (%), By Region, By Value, 2018-2028


List of Tables

Table 1: Chatbot Market Size, By Type, By Value, 2018-2028

Table 2: Chatbot Market Size, By Chanel Integration, By Value (USD Billion), 2018-2028

Table 3: Chatbot Market Size, By Organization Size, By Value (USD Billion), 2018-2028

Table 4: Chatbot Market Size, By Application, By Value (USD Billion), 2018-2028

Table 5: Chatbot Market Size, By End-User, By Value (USD Billion), 2018-2028

Table 6: Chatbot Market Size, By Region, By Value (USD Billion), 2018-2028

Table 7: North America Chatbot Market Size, By Type, By Value (USD Billion), 2018-2028

Table 8: North America Chatbot Market Size, By Chanel Integration, By Value (USD Billion), 2018-2028

Table 9: North America Chatbot Market Size, By Organization Size, By Value (USD Billion), 2018-2028

Table 10: North America Chatbot Market Size, By Application, By Value (USD Billion), 2018-2028

Table 11: North America Chatbot Market Size, By End-User, By Value (USD Billion), 2018-2028,

Table 12: Europe Chatbot Market Size, By Type, By Value (USD Billion), 2018-2028

Table 13: Europe Chatbot Market Size, By Chanel Integration, By Value (USD Billion), 2018-2028

Table 14: Europe Chatbot Market Size, By Organization Size, By Value (USD Billion), 2018-2028

Table 15: Europe Chatbot Market Size, By Application, By Value (USD Billion), 2018-2028

Table 16: Europe Chatbot Market Size, By End-User, By Value (USD Billion), 2018-2028

Table 17: the Asia-Pacific Chatbot Market Size, By Type, By Value (USD Billion), 2018-2028

Table 18: the Asia-Pacific Chatbot Market Size, By Chanel Integration, By Value (USD Billion), 2018-2028

Table 19: the Asia-Pacific Chatbot Market Size, By Organization Size, By Value (USD Billion), 2018-2028

Table 20: the Asia-Pacific Chatbot Market Size, By Application, By Value (USD Billion), 2018-2028

Table 21: the Asia-Pacific Chatbot Market Size, By End-User, By Value (USD Billion), 2018-2028

Table 22: Latin America Chatbot Market Size, By Type, By Value (USD Billion), 2018-2028

Table 23: Latin America Chatbot Market Size, By Chanel Integration, By Value (USD Billion), 2018-2028

Table 24: Latin America Chatbot Market Size, By Organization Size, By Value (USD Billion), 2018-2028

Table 25: Latin America Chatbot Market Size, By Application, By Value (USD Billion), 2018-2028

Table 26: Latin America Chatbot Market Size, By End-User, By Value (USD Billion), 2018-2028

Table 27: The Middle-East & Africa Chatbot Market Size, By Type, By Value (USD Billion), 2018-2028

Table 28: The Middle-East & Africa Chatbot Market Size, By Chanel Integration, By Value (USD Billion), 2018-2028

Table 29: The Middle-East & Africa Chatbot Market Size, By Organization Size, By Value (USD Billion), 2018-2028

Table 30: The Middle-East & Africa Chatbot Market Size, By Application, By Value (USD Billion), 2018-2028

Table 31: The Middle-East & Africa Chatbot Market Size, By End-User, By Value (USD Billion), 2018-2028


Table 32: Aivo Financial Analysis
Table 33: Aivo Business Overview
Table 34: Botscrew Financial Analysis
Table 35: Botscrew Business Overview
Table 36: Cleverbot Corporation Financial Analysis
Table 37: Cleverbot Corporation Business Overview
Table 38: MobileMonkey Financial Analysis
Table 39: MobileMonkey Business Overview
Table 40: IBM Corporation Financial Analysis
Table 41: IBM Corporation Business Overview
Table 42: LiveChat Inc. Financial Analysis
Table 43: LiveChat Inc. Business Overview
Table 44: eGain Corporation Financial Analysis
Table 45: eGain Corporation Business Overview
Table 46: Dialogflow Financial Analysis
Table 47: Dialogflow Business Overview
Table 48: Nuance Communications Financial Analysis
Table 49: Nuance Communications Business Overview
Table 50: Artificial Solutions Holding ASH AB Financial Analysis
Table 51: Artificial Solutions Holding ASH AB Business Overview
Table 52: Creative Virtual Ltd Financial Analysis
Table 53: Creative Virtual Ltd Financial Analysis
Table 54: Avaamo Inc. Financial Analysis
Table 55: Avaamo Inc. Financial Analysis
Table 56: Kore.ai Inc. Financial Analysis
Table 57: Kore.ai Inc. Financial Analysis
Table 58: EdgeVerve Systems Limited Financial Analysis
Table 59: EdgeVerve Systems Limited Financial Analysis
Table 60: SMOOCH.ai Financial Analysis
Table 61: SMOOCH.ai Financial Analysis
Table 62: Inbenta Technologies Inc. Financial Analysis
Table 63: Inbenta Technologies Inc. Financial Analysis
Table 64: Botsify Inc. Financial Analysis
Table 65: Botsify Inc. Financial Analysis
Table 66: Next IT Corp. Financial Analysis
Table 67: Next IT Corp. Financial Analysis
Table 68: Creative Virtual Ltd. Financial Analysis
Table 69: Creative Virtual Ltd. Financial Analysis