Table of Content


FIGURES AND TABLES
PART 1. INTRODUCTION
? Report description
? Objectives of the study
? Market segment
? Years considered for the report
? Currency
? Key target audience
PART 2. METHODOLOGY
PART 3. EXECUTIVE SUMMARY
PART 4. MARKET OVERVIEW
? Introduction
? Drivers
? Restraints
? Impact of COVID-19 pandemic
PART 5. MARKET BREAKDOWN BY PRODUCT
? Rule based chatbots
? AI-integrate chatbots
PART 6. MARKET BREAKDOWN BY INTERFACE
? Web-based
? Application-based
PART 7. MARKET BREAKDOWN BY HOSTED PLATFORM
? Standalone
? Managed-integrated
PART 8. MARKET BREAKDOWN BY ORGANIZATION SIZE
? Large enterprises
? Small and medium-sized enterprises (SMEs)
PART 9. MARKET BREAKDOWN BY END USER
? BFSI
? Healthcare
? IT & telecommunications
? Residential
? Retail & ecommerce
? Travel & hospitality
? Others
PART 10. MARKET BREAKDOWN BY REGION
? Asia Pacific
? Europe
? North America
? Rest of the World (RoW)
PART 11. KEY COMPANIES
? [24]7.ai, Inc.
? Aivo
? Alphabet Inc. (Dialogflow)
? Amazon Web Services Inc.
? Artificial Solutions International AB
? Bitonic Technology Labs, Inc. (Yellow Messenger)
? Botsify Inc.
? Chatfuel
? CogniCor Technologies Inc.
? Contus Support Interactive Private Limited
? Conversica, Inc
? Creative Virtual Ltd.
? eGain Corporation
? Genesys Cloud Services, Inc.
? Inbenta Technologies Inc.
? International Business Machines Corp.
? Kevit Infotech LLP
? Kore.ai Inc.
? LiveChat, Inc.
? LivePerson, Inc.
? Microsoft Corporation
? MindMeld Inc. (Cisco Systems, Inc.)
? MobileMonkey Inc.
? Next IT Corporation (Verint Systems Inc.)
? Nuance Communications, Inc.
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