Table of Content

Part 1. Introduction
1.1 Market definition
1.2 Key benefits
1.3 Market segment
Part 2. Methodology
2.1 Primary
2.2 Secondary
Part 3. Executive summary

Part 4. Market overview
4.1 Introduction
4.2 Market dynamics
4.2.1 Drivers
4.2.2 Restraints

Part 5. Global market for cloud-based contact center by type
5.1 Automatic call distribution
5.1.1 Market size and forecast
5.2 Agent performance optimization
5.2.1 Market size and forecast
5.3 Dialers
5.3.1 Market size and forecast
5.4 Interactive voice response
5.4.1 Market size and forecast
5.5 Computer telephony integration
5.5.1 Market size and forecast
5.6 Analytics & reporting
5.6.1 Market size and forecast

Part 6. Global market for cloud-based contact center by service
6.1 Professional services
6.1.1 Market size and forecast
6.2 Managed services
6.2.1 Market size and forecast

Part 7. Global market for cloud-based contact center by organization size
7.1 Large enterprise
7.1.1 Market size and forecast
7.2 Small and medium-sized enterprises (SMEs)
7.2.1 Market size and forecast

Part 8. Global market for cloud-based contact center by end user
8.1 BFSI
8.1.1 Market size and forecast
8.2 IT & telecom
8.2.1 Market size and forecast
8.3 Media & entertainment
8.3.1 Market size and forecast
8.4 Retail and consumer
8.4.1 Market size and forecast
8.5 Logistics & transport
8.5.1 Market size and forecast
8.6 Healthcare
8.6.1 Market size and forecast
8.7 Others
8.7.1 Market size and forecast

Part 9. Global market for cloud-based contact center by region
9.1 Asia Pacific
9.1.1 Market size and forecast
9.2 Europe
9.2.1 Market size and forecast
9.3 North America
9.3.1 Market size and forecast
9.4 Rest of the World (RoW)
9.4.1 Market size and forecast

Part 10. Key competitor profiles
10.1 1Stream Inc.
10.2 3CLogic, Inc.
10.3 8X8 Inc.
10.4 Amazon Web Services, Inc.
10.5 Aspect Software Parent Inc.
10.6 Avaya Holdings Corp.
10.7 AVOXI, Inc
10.8 Cisco Systems, Inc.
10.9 Connect First, Inc.
10.10 Five9 Inc.
10.11 Genesys Telecommunications Laboratories, Inc.
10.12 Mitel Networks Corporation
10.13 NICE Ltd.
10.14 Oracle Corporation
10.15 Teleforge Corporation
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